Testifire XTR2 Instruction Manual

FREQUENTLY
ASKED
QUESTIONS
detectortesters.com
No Climb Products Ltd.
163 Dixons Hill Road, Welham Green.
Hertfordshire, AL9 7JE, United Kingdom
Tel [phone]

Page 3
TESTIFIRE XTR2 - FREQUENTLY ASKED QUESTIONS
How long does it take to fully charge the
battery?
1 to 1.5 hours
How long does it take to charge the
battery to 50%?
30 to 40 minutes
When charging the battery for 30
minutes, to what % is it charged?
~50%
How many smoke only tests do you get
from a full battery?
~550 (20 second tests)
How many standard heat only tests do
you get from a full battery?
~100 (30 second test)
How many high heat only tests do you
get from a full battery?
~55 (50 second test)
How many combined smoke-heat only
tests do you get from a full battery?
~80 (30 second test)
How can you check the battery charge
level on a battery?
1. View battery level on the screen of the unit
or the App.
2. Click the button on the battery and view
the LED feedback:
0 LEDs = at battery
1 LEDs = 0-25%
2 LEDs = 26-50%
3 LEDs = 51-75%
4 LEDs = 76-100%
How do I know when the battery needs
charging?
1. View battery level on the screen of the unit
or the App.
2. Click the button on the battery and view
the LED feedback:
0 LEDs = at battery
1 LEDs = 0-25%
2 LEDs = 26-50%
3 LEDs = 51-75%
4 LEDs = 76-100%
How many charge cycles do you get out
of a battery before it needs replacing?
300 cycles ~ 70% of capacity
Can you plug the USB-C from the charger
directly into a laptop to charge? Do you
need the wall PSU?
It must be plugged into a wall using our
charger. A USB port does not have the correct
voltage output to charge our battery
Can you use any car PSU to charge the
battery?
No. Only approved chargers from
Detectortesters are compatible (Part No.
TESTIFIRE-CHA-001)
How do you know the charger is charging
the battery?
The status LED on the charger dock will ash
green every 1 second to indicate a battery is
connected and charging
How do you know when the charger has
fully charged the battery?
The status LED on the charger dock will
remain solid green to indicate when a battery
has reached full charge
1BATTERY AND CHARGER

Page 4
TESTIFIRE XTR2 - FREQUENTLY ASKED QUESTIONS
How do you know when the battery is
faulty?
The status LED on the charger dock will ash
red every one second to indicate a battery
fault. Try removing and reinserting the battery
into the charger dock. If the problem persists
the battery may be faulty
How do you know when the charger is
faulty?
The charger can tell if the voltage from
the plug is not correct or if the battery has
developed a fault. It will signal with a ashing
red LED every 1 second
How quickly does the battery discharge
if not in use?
1. In the unit it will last several months
100%-0%. There is a small power requirement
from the drop detection function.
2. Out of the unit the battery will last ~24
months 100%-0%. 9% reduction in rst
month and reducing after each month.
When should you charge the battery? At
what level?
The battery can be charged at any level. It will
not effect its lifespan.
How do you care/look after the battery?
And safely.
From Data Sheet:
HANDLING AND STORAGE
When used correctly, Lithium-Battery-Packs
/ Rechargeable Lithium-Batteries provide
a safe and dependable source of power.
However, if they are misused or abused,
leakage, venting, or in extreme cases explosion
and / or re may result.
Storage
• Store unused batteries in their original
packaging and keep them away from metal
objects which may short circuit them.
• Storing unpackaged cells together could
result in cell shorting and heat build-up
• Store and display batteries in their original
packaging in well ventilated, dry and cool
conditions
• Avoid storing or display batteries in direct
sun or in places where they get exposed to
rain
• The normal storage of Lithium-ion Polymer
Battery Pack is made at temperature between
+10°C and +25°C, never exceeding +30°C
In this way the maximum shelf-life (i.e. max
retention of cell performances after storage
periods) of Lithium-Ion-Battery Pack is
achieved
• Storage temperatures above room
temperature will increase the rate of self-
discharge, reducing the available capacity of
the cell. Humidity above 95% R.H. and below
40% R.H. should also be avoided for sustained
periods, as these extremes are detrimental to
batteries
• Storing the cells / batteries at low
temperature is also suggested, but attention
must be paid when transferring the cells
to warmer environments, because of the
possibility of having water condensing on to
the cells (risk of short circuits)
1BATTERY AND CHARGER

Page 5
TESTIFIRE XTR2 - FREQUENTLY ASKED QUESTIONS
• Do not stack battery cartons on top of
each other exceeding a specied height. The
height is clearly dependent on the strength
of the packaging. As for general rule this
height should not exceed 1.5 m for cardboard
packages or 3 m for wooden cases. The
above recommendations are equally valid for
storage conditions during prolonged transit.
Thus, batteries should be stored away from
ship engines and not left for long periods
in unventilated metal box cars (containers)
during summer.
What type of battery is it?
Lithium-Battery-Pack
Can I use any other batteries?
No. Only approved battery packs from
Detectortesters are compatible
(Part No. TESTIFIRE-BP-001)
Can I buy a spare battery?
Yes. Spare batteries can be purchased directly
from Detectortesters or your local authorised
retailer
(Part No. TESTIFIRE-BP-001)
Why don't you include a spare battery?
The Testire XTR2 battery pack will deliver
a full day of testing across a combination of
smoke and heat tests
1BATTERY AND CHARGER

Page 6
TESTIFIRE XTR2 - FREQUENTLY ASKED QUESTIONS
What is the USB-A to USB-C cable for?
Do you have to keep it/can I use any
USB-A to USB-C cable?
The USB-A to USB-C cable is used to connect
Testire XTR2 to a laptop or PC when
performing a rmware upgrade or device
recovery. This cable should be kept in a safe
place as only the original cable should be used
Why would you need to update the
rmware?
By choosing to update your rmware your
Testire XTR2 will benet from performance
and stability improvements, new features and
bug xes
When do you have to update the
rmware? Will you be notied?
The Detectortesters Connect App will issue a
notication to your mobile device when a new
rmware update is available for your Testire
XTR2. In addition, email addresses registered
with a Detectortesters Connect account will
receive email notication.
How do you update rmware? What is
involved?
Testire XTR2 rmware can be updated
using the Detectortesters Connect App. The
update is downloaded to the connected
smart phone device and installed on Testire
XTR2 wirelessly over Bluetooth. Mobile data
charges apply. Do not disconnect from the
App or power off your Testire XTR2 during
the rmware update.
How long does a rmware update take?
Firmware updates typically take between
5-10 minutes.
How do I know when the update is
complete and it is safe to disconnect or
power off my tester?
The Detectortesters Connect App will conrm
when the update is complete and the LCD
display on Testire XTR2 will return to the
test selection screen
Do I have to update my rmware?
Firmware updates are strongly recommended
to ensure your tester maintains optimal
performance and compatibility with
Detectortesters Connect
2FIRMWARE UPDATE

Page 7
TESTIFIRE XTR2 - FREQUENTLY ASKED QUESTIONS
How many smoke tests do you get out of
the generator before it needs replacing?
120,000 seconds of smoke per generator.
This gives 8000 tests for 15 seconds of smoke
with a 30 seconds test cycle duration. Testire
XTR2 will inform you when the generator
should be changed and the Detectortesters
Connect App will give an accurate percentage
reading of remaining life
When do you need to replace the smoke
generator? How do you know?
Testire XTR2 will display the low smoke
generator icon along the top of the LCD
display when the smoke generator has 10%
capacity left and the Detectortesters Connect
App will give an accurate percentage reading
of remaining life
The smoke generator looks like a
Solo371 generator? Is it the same, can
you use it in this new tester?
No. Despite their physical similarities Testire
XTR2 uses a unique Smoke Generator. This
new smoke generator supports the higher
capacity TES3 smoke cartridges that are only
compatible with Testire XTR2
(Part No. TESTIFIRE-GEN-001)
Can I purchase a replacement smoke
generator?
Yes. A spare smoke generator can be
purchased directly from Detectortesters or
your local authorised retailer
(Part No. TESTIFIRE-GEN-001)
Can I t a replacement smoke generator
myself?
Yes. The Testire XTR2 smoke generator can
be replaced as follows:
1. Ensure the unit is switched off and the
battery is removed
2. Remove the TES3 smoke cartridge from the
smoke generator
3. Disengage Clip 1 and lift. Repeat for Clip 2
to remove the used generator
4. Insert the new generator rmly into the
recess, engaging clips 1 and 2
5. Insert the TES3 smoke cartridge and
battery pack
3SMOKE GENERATOR

Page 8
TESTIFIRE XTR2 - FREQUENTLY ASKED QUESTIONS
The cartridge looks like a Solo ES3
cartridge, is this the same cartridge?
No. Despite their physical similarities Testire
XTR2 uses a unique smoke cartridge. The new
TES3 cartridge features a larger test capacity
of up to 500 tests and can be purchased in
packs of 12 from Detectortesters or your local
authorised retailer
(Part No. TES3-12PACK-001)
Can you use the Solo ES3 cartridge in this
tester?
No. Despite their physical similarities Testire
XTR2 is not compatible with Solo ES3 smoke
cartridges
How many tests do you get from TES3
cartridges before they need replacing?
TES3 cartridges can deliver up to 500 tests
of 30 seconds. Testire XTR2 will inform you
when the smoke cartridge should be changed
and the Detectortesters Connect App will give
an accurate percentage reading of remaining
life
How do I know what counts as one test
and when a second test has started?
A single test count is dened as up to 30
seconds. During each test, Testire XTR2 will
produce a 5 second burst of smoke and a 5
second pause (no smoke) three times to total
30 seconds. After each 30 second period an
additional test count will be consumed
Can I use my existing Testire smoke
capsules?
No. Testire XTR2 uses a unique smoke
cartridge and is not compatible with older
TS3 capsules
How long will my TES3 last if unopened?
The shelf life of TES3 varies depending on the
storage conditions it is exposed to. If stored
within the recommended temperature range,
the shelf life of a TES3 cartridge will extend to
several years. The specied range is -10°C to
50°C (+14°F to 122°F)
I’ve left my smoke cartridge inserted and
not used for a while, will it still work?
Partially used cartridges can continue to be
used but may require a manual purge before
use
Are smoke cartridges re-llable?
No. Empty smoke cartridges cannot be relled
and should be recycled accordingly to local
waste disposal guidelines
How do the cartridges generate smoke?
Fluid is passed over a hot element,
vapourizing the uid into particles mimicking
behaviour of real smoke to a detector
Are the TES3 cartridges hazardous?
No. Unlike aerosol smoke cannisters, TES3
cartridges are non pressurised and non-
hazardous, supporting safe storage and
transportation
4SMOKE CARTRIDGE

Page 9
TESTIFIRE XTR2 - FREQUENTLY ASKED QUESTIONS
With the smoke only setting, how long
does it take before detectors go into
activation?
Test times will vary based on detector type,
age, condition and integration mode. In a
controlled lab environment Testire XTR2
typically takes between 6 and 30 seconds to
activate a wide range of smoke detectors from
industry leading manufacturers
With standard heat testing setting, how
long does it take before detectors go into
activation?
Test times will vary based on detector type,
age, condition and integration mode. In a
controlled lab environment Testire XTR2
typically takes between 10 and 50 seconds to
activate a wide range of heat detectors from
industry leading manufacturers
With a combined smoke-heat setting,
how long does it take before detectors
go into activation?
Test times will vary based on detector
type, age, condition and integration mode.
In a controlled lab environment Testire
XTR2 typically takes between 10 and 45
seconds to activate a wide range of multi-
sensor detectors from industry leading
manufacturers
When should you use the hi-heat
setting?
Hi-Heat mode is intended to test heat
detectors with an activation point of 90
degrees or higher only
Is testing now faster compared with the
current Testire?
Smoke generation on Testire XTR2 is
signicantly faster and more efcient than
older Testire models, however activation
time will vary based on detector type, age,
condition and integration mode.
Is heat testing faster with the hi-heat
setting?
Both settings increase the heat output at a
similar rate. Applying excess heat beyond the
detectors congured mode will not necessarily
result in faster activation.
Using the hi-heat setting unnecessarily will
signicantly reduce the Testire XTR2 battery
life.
Heat detectors congured in “”rate-of-rise””
mode will not benet from a higher maximum
heat output.
Heat detectors congured with an integration
period wait a predened amount of time
before entering alarm and will not necessarily
benet from a higher maximum heat output.
Using the hi-heat setting incorrectly will risk
melting standard detectors.
With a black cup, how do you know that
the detector has gone into activation?
Testire XTR2 features optical LED
recognition technology. When the detector is
activated, the optical LED reader inside the
tester cup will sense the detector activation
LED and automatically end the test. The
status LED’s will ash triple green to signify
the test has been successful and you should
remove Testire XTR2 by gently lowering it. If
after two minutes the test has not completed,
Testire XTR2 will time-out and the test will
be recorded as failed. The status LED will
ash triple red to signify the test has been
unsuccessful and you should remove Testire
XTR2 by gently lowering it.
5TESTING

Page 10
TESTIFIRE XTR2 - FREQUENTLY ASKED QUESTIONS
Can you lower the tester from the
detector so see/check if the detector has
gone into activation (rather than rely on
the LEDs)?
Testire XTR2 can be lowered from the
detector for up to 2 seconds during a test.
This is known as the “peek” period and allows
a quick view of the detector without aborting
the current test. Note that removing the
detector from the test cup for 2 seconds or
longer will abort the current test
What is clearing?
Clearing mode reduces reactivations by
blowing clear through the detector to remove
any lingering smoke following a test
When does the automatic clearing come
on?
Clearing will begin automatically after a
successful Smoke, Combined or Sequential
test. Testire XTR2 does not need to be
lowered and replaced over the detector for
clearing to begin. Simply continue to hold
Testire XTR2 over the detector and Clearing
will begin
How do you stop clearing?
Clearing will stop automatically when the
detector is removed from the Testire XTR2
test cup
Is there a clearing only setting?
Yes. A manual clearing function is available
via the Detectortesters Connect App.
How long is the delayed start timer and
can I make it longer/shorter?
By default, the delayed start timer is set
to 20 seconds. This can be decreased to 5
seconds or increased to 40 seconds via the
Detectortesters Connect App only
How is smoke produced when using the
delayed start function and can I make it
longer/shorter?
Smoke is produced for 20 continuous seconds
after the delayed start timer reaches zero and
cannot be increased/decreased at this time
Can I test CO detectors and can I use my
existing TC3 cartridges?
No. Testire XTR2 is a Smoke and Heat
detector tester only and cannot be used to
test CO detectors. TC3 cartridges are not
compatible
Can I use my existing Solo poles or do I
need to buy new ones?
Yes. Testire XTR2 is compatible with all
existing Solo access poles
Are battery batons from the existing
Testire compatible, or can I use a Solo
370 battery pack?
No. Existing Solo battery batons and Solo
370 battery packs are not compatible with
Testire XTR2
On the device display, what do the icons
stand for?
Refer to user manual for a full description of
each icon on the Testire XTR2 LCD display
What temperature is standard heat?
Standard heat delivers up to 95 ˚C at centre
of cup and takes approximately 20 seconds to
reach this temperature.
What temperature is hi-heat?
Hi-Heat delivers up to 115 ˚C at centre of cup
and takes approximately 20 seconds to reach
5TESTING

Page 11
TESTIFIRE XTR2 - FREQUENTLY ASKED QUESTIONS
this temperature.
Can I change testing status via the App?
Yes. Using the Detectortesters Connect App,
the test mode can be selected from the job
screen by tapping the “Change Test” option in
the top left hand corner
Why won’t the tester activate my
detector?
Verify that smoke or heat is being produced
by placing your hand in the test cup before
repeating the test. Check Testire XTR2 for
errors, then verify if the detector is faulty by
testing an alternative Detector.
Can I test ASD systems?
Yes. Delayed Start mode can be used with the
Testire XTR2 ASD adaptor to test Aspirating
Smoke Detection systems
(Part No. TESTIFIRE-ADAP-001)
What do the LED colours mean?
Solid Blue - Smoke Standby - Indicates the
next test will be Smoke
Solid Red - Heat or Hi-Heat Standby -
Indicates the next test will be Heat or Hi-Heat
Alternate Solid Blue-Red - Combined Smoke-
Heat Standby - Indicates the next test will be
a Combined Smoke and Heat
Solid Orange - Smoke or ASD Standby -
Indicates the next test will be a Delayed Start
smoke test (for ASD and at detectors)
Solid White - Clearing Standby - Indicates the
next operation will be Clearing
Flashing Blue - Smoke or ASD Testing
- Indicates Smoke or ASD test is being
performed
Flashing Red - Heat or Hi-Heat Testing -
Indicates Heat, Hi-Heat or sequential test is
being performed
Flashing Blue-Red - Combined Smoke-Heat
Testing - Indicates a dual Smoke and Heat test
is being performed
Flashing White - Clearing Testing - Indicates
Clearing is being performed
Flashing Orange - Smoke or ASD Delayed
Start Timer period before test commences
Triple Green Flash - Smoke, ASD, Heat, Hi-
Heat Test Result Pass Result when detector
LED is sensed. Shown until head is removed
from detector
Triple Red Flash - Pause Smoke, ASD, Heat,
Hi-Heat Test Result Fail Result at test
time-out. Shown until head is removed from
detector
Solid Purple - All Error Indicates an error has
occurred. Shown until user acknowledge or
shut-down
What can I do if I can’t get a seal around
the detector?
The Testire XTR2 will still create smoke and/
or heat without a perfect seal. The automated
detector LED detection may not function if
too much ambient light is present in the test
cup. In this case, use the Detectortesters
Connect App to override the rest result with a
manual pass/fail.
5TESTING

Page 12
TESTIFIRE XTR2 - FREQUENTLY ASKED QUESTIONS
What type of detectors should I use a
sequential test on?
Sequential testing is designed for multi-sensor
detectors with dual channel notication.
This enables you to test each sensor (heat
and smoke) one after the other and receive a
separate notication for each activation at
the re panel.
How does a sequential test work?
The sequential test mode will perform a
heat test followed by a smoke test, and then
clearing mode. Between tests, Testire XTR2
will wait a maximum of 30 seconds for the
detector to auto-reset and the test cup to
become dark before proceeding to the smoke
test. If 30 seconds is exceeded, the tester will
end the Sequential test
What can I do if the detector doesn’t
reset during a sequential test?
Put the re panel into test mode to ensure
the detector automatically resets after a
test. If testing in re mode, another person is
required at the panel to manually reset the
system
5TESTING

Page 13
TESTIFIRE XTR2 - FREQUENTLY ASKED QUESTIONS
How long is the warranty period?
2 year warranty this is for the head unit and
charger kit.
What are the warranty periods for
spares / consumables?
12 months
What do I do when the product fails
during the warranty period?
Contact product support on
[email protected] to raise an RMA
Is accidental damage or theft covered in
the warranty?
No. Refer to warranty terms and conditions
How do you know the product has been
dropped? Dropped from height?
The product will display error 24 Drop
Detected
The warranty team can view information on
drops for each unit by serial number on the
cloud database.
This will include information such as
- Total number of drop events captured
- Average severity seen in its life
For each event:
- Severity (major or minor - yet to be fully
dened)
- Time stamp of event
- Free fall ag indicating it had air time
What are the warranty terms following a
service repair?
Repairs are warranted for 90 days or the
remainder of the original warranty period,
whichever is longer
6WARRANTY

Page 14
TESTIFIRE XTR2 - FREQUENTLY ASKED QUESTIONS
Can you repair the product yourself?
Users can clean, maintain and change
serviceable items in the eld only. Self repairs
will invalidate the warranty
For outside of the warranty period or
accidental damage, what can you repair?
1. Cup Repair Bundle
2. LCD Repair Bundle
3. Fan/Motor Repair Bundle
4. Body Shell Repair Bundle
5. Main Board Repair Bundle
6. Cup Tightening Repair Bundle
How much is it to repair the testers?
Go to our Website for Repair Bundle prices
What’s the process for getting the
product repaired?
User raises an RMA with Product Support and
return the product to their nearest authorised
service centre
How long do repairs take? How long
before you get the product back?
Go to our Website for lead times for your
repairs
Do you issue loan units whilst the
product is being repaired?
Unfortunately we are unable to provide loan
units during a repair
How can I keep my tester in top working
order
Refer to user manual for cleaning guides and
help video in Detectortesters Connect App
Does the product need an annual
service?
No. There is no need to return Testire XTR2
for an annual service or calibration
My tester is asking me to clean the IR
sensor. What does this mean?
This message appears when the infrared
sensor inside the test cup is too dirty and
cannot self-calibrate. You should clean the
sensor with a lint free dry cloth
7SERVICE AND REPAIR

Page 15
TESTIFIRE XTR2 - FREQUENTLY ASKED QUESTIONS
Can I register a new technician from the
App ?
Yes a new technician can register through the
App. They will need the company code to link
their prole to the correct company and they
will need to select whether they are an full
time employee or a contractor to be given the
correct user access rights.
What software version on the mobile do
you need to run this App?
Apple iPhone with iOS 12 or later
Android OS 8 or later
Where can I download the App from?
Detectortesters Connect App is available on
Google Store and Apple App Store.
Can anybody just download the App and
use any tester?
No - users need to be registered and can
only use devices that are registered to their
company.
How do I know that I can use my
company’s tester?
Tester device needs to be registered to your
company on the cloud portal under devices. If
this is not the case you need to:
- Log in to service portal
- Click on Devices at the top of the page
- Click on “”+Add New Device”” at top right of
the page under sign out
- Insert device serial number (this can be
found on the device settings under device
information)
Why does the App ask for location data?
If I don’t agree, what is the impact?
Location data is used to search for nearby
locations to allow you to choose a site
location when creating a test - this is to ensure
compliance as location is proof of presence on
the report.
If you do not agree, you will not be able to
start a test job and you will receive a pop up
directing you to your mobile settings
I previously did not allow the App
location or camera access, how do I
switch it back on / allow it again?
On Android: Go to settings - Apps - Select
detectortesters-connect - permissions -
change permissions
On Apple: Go to settings > Privacy & Security
> Location Services > Detectortesters Connect
> Allow Location Access While using the App
Are there any specic password
requirements for the App (and Cloud
Portal)?
No there is no requirement for App and Cloud
Portal password. But it is recommended to
use a minimum of 9 characters consisting of
upper and lower case, numbers and at least
one special character
Forgot my password? What do you do?
Select forgot password - insert email address
of account - click on reset link sent via email
(check your spam folder) - follow prompt to
reset your password
Do you need a mobile for this new
tester?
Yes - a bluetooth enabled mobile or smart
device that can run the Detectortesters
Connect App is required. The tester will
work without connection to App for 7 days
8APP

Page 16
TESTIFIRE XTR2 - FREQUENTLY ASKED QUESTIONS
following rst power on, at which point it
will require registration via the cloud portal.
Once registered, Testire XTR2 requires
communication with the App once every 31
days or it will cease to function
What radius in meter and feet does the
google location nder cover?
~150 meter 490 feet
Does the google location nder work in
all countries?
Google location nder is supported in all
countries. More information can be found on
the google website here:
https://developers.google.com/maps/coverage
Does the postcode look-up / address
nder work in all countries?
Postcode lookup is only supported in the UK
at present
On the My Test Job screen, what does
the number refer to, on the top right?
The 10 character number displayed in the
top right under the settings cog is the serial
number of the connected device
Why do you need to pair the device with
a mobile? Is it easy?
Pairing the device automates the capturing of
test results and facilitates the creation of test
reports for the jobs carried out - once device
is registered to the company on the portal, all
you need to do is click on “connect device” -
select correct device and you are paired
How often do you have to pair the
mobile with the device?
The tester will work without connection to
App for 7 days following rst power on, at
which point it will require registration via the
cloud portal. Once registered, Testire XTR2
requires communication with the App once
every 31 days or it will cease to function
Why do I need to be registered as user?
Registration as a user allows you to use the
App to easily create test reports for the jobs
being carried out. This is also a compliance
requirement as any job reported created
needs to be associated with a registered
technician. Refer to Privacy & Terms of
Services.
If I am registered as a user, can I opt out
from emails?
You have not opted into any marketing
communications by registering for
Detectortesters Connect. Refer to Privacy &
Terms of Service.
What type of emails will I receive?
Only emails related to management of your
Detectortesters Connect account will be
sent to the registered email address when
requested
How do you start testing?
Log in on App - turn on device - pair App to
device - click create test - search and select
location - select test - press start test on App -
use tester device to start test
How do you select the location?
App will suggest nearby locations based on
google location nder. Alternatively select
“Can’t see location?” And insert address of
site.
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TESTIFIRE XTR2 - FREQUENTLY ASKED QUESTIONS
How do you change the test mode? For
example, changing from smoke detector
to heat detector testing?
Once test job is created, the test type can be
changed by selecting “Change Test” top left of
the mobile screen
Is each individual test time stamped?
The time of each individual test is time
stamped and will be shown on the nal test
report
Can you add notes for the individual
tests?
Yes, notes can be added to individual tests
and in general commentary for test report
Does the App record results for
individual detectors? Is it an asset list
with asset history.
Test report will record the results of each
test carried out if in the notes of each test
something is added to identify the individual
detectors then this can form an asset list
Where can I add a job ID / work order for
my client?
Job ID can be added in the notes or in the Job
Title free text space of the App
What happens if I forget to submit the
test job at the end?
The job will remain open and will be
submitted automatically after 7 days
Can you pause the App / clock, for when
you taking a break?
If a test has been created, it is currently not
possible to pause the clock while taking
a break. For compliance purposes time is
taken from when started the job on site until
nished.
Can I override a test result? For example,
the test activated the detector, but the
tester did not see the RED LED.
Yes - you can select override and force fail or
pass to a test with the addition of comments
to explain why.
What do you do if the tester
continuously fails to see the RED LED?
Check the unit is in the correct LED detection
mode (Solid LED or Blinking LED).
Check for a good seal around the detector
with the membrane.
Check the standoff plate inside the cup is
wiped clean of any dirt & there is no dirt under
the standoff plate. It may need replacing if
scratched.
The App can be used to overwrite a test as
PASS and enter in a comment/reason.
Where can I get help for my tester and
the App?
For help videos in the App - Settings - Help -
Guidance videos
For support contact details in the
App - Settings - Error History - Contact OR
Visit Support
Can I stop push notications?
Yes - push notications can be switched on or
off through settings section of the App
What is the Connect Company function
for?
This function allows a user to join another
company as a contractor. All test reports
can then be linked to the correct company
account. (Compliance)
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TESTIFIRE XTR2 - FREQUENTLY ASKED QUESTIONS
Some of my test reports in the App seem
to have disappeared, what can I do?
Contact detectortesters-connect@
detectortesters.com to investigate the
problem
Why won’t my App open?
Check your device meets the minimum
requirements for OS, App permissions are
enabled, App is updated - if not please
reinstall the App any phone company
restrictions. If it still does not open please
contact support.
Can I use a website rather than the App?
No - The tests can only be recorded via the
App
Is the App secure?
We have taken strong measures to ensure
the security of our system and have worked
with NCC group; a global cyber and software
resilience business operating across multiple
sectors, geographies and technologies to
do so. They are a NCSC-approved CHECK
company offering penetration testing of IT
systems to identify potential vulnerabilities
and recommend effective security
countermeasures. We have carried out a
thorough pen test of our:
- Web application (Cloud & Admin Portal)
- Mobile application
- Server Database
Findings have not shown any high-risk
component in our system
Is the App Free?
You can download it at no cost on the google
play or App store. To use the App, Cloud
Portal and the Device a monthly subscription
is required. The subscription is per device.
Can I delete the App and still use the
tester?
No - the tester needs to be linked to a mobile
device via the App
I’ve lost the tester linked to my phone,
what can I do?
Contact detectortesters support to report lost
device
Can I use multiple testers with the same
App?
Multiple testers can be linked to a company.
A single user can use any one of the testers at
a time.
Why can’t I pair my Tester to the App?
Add tester to your company account on the
portal; login - devices tab - add new tester -
enter tester serial number (found on device
under settings). Once tester is added to your
account on the portal; go on the App (ensure
bluetooth is enabled on mobile) when in the
proximity of the tester (make sure tester is on)
- click connect device and select the tester.
Can I download the App for my tablet?
Yes - App can be downloaded to tablet as long
as it supports minimum requirements
Will I lose my data if I delete the App?
Users with admin rights would be able to
access the data through the cloud portal
I’m having issues connecting my device
to the App, what should I do?
Check the following:
- mobile Bluetooth is on
- enable App permissions; nearby devices
If issue is still not resolved please contact
detectortesters support
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TESTIFIRE XTR2 - FREQUENTLY ASKED QUESTIONS
What happens if my phone has no
network or lost connectivity during a
test?
Test results will be uploaded once network
connectivity is established again
What happens to a tester on the App if
it does not get utilised for a prolonged
period of time ?
Testers require connection with the App once
every 31 days or else it will cease to function
What type of report format can I send
through the App ?
App sends reports only in PDF format, as
this feature is to provide customer with a job
report
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TESTIFIRE XTR2 - FREQUENTLY ASKED QUESTIONS
How do I register as a new company and
user?
Please go to detectortesters-connect.com
and click on “create account” and follow the
instructions.
How do I add a new technician to my
company ?
Portal: Login to portal with admin account
credentials - go on technicians tab - add new
user - insert new user details - add user - this
will send a link to new user’s email - new user
can then claim their account through link and
set up their password
Is my password the same the same as for
the App?
Yes the account credentials are the same
across App and Portal
How do I request a new password?
“Login to portal - go to settings - click on
change password - insert old password and
new password
Select forgot password insert account email
and get a reset password link”
Can I send someone their new password
via the portal?
No
Can everyone use the portal and access
the test reports?
Admin access users can access the portal
and all test reports. Non admin users cannot
access portal.
What is the Admin Access tick box?
What does it do?
Admin access allows you to manage the
company portal account:
- set up new devices
- set up new technicians
- access all reports
- edit details; company or prole details
For how long do I have access to the
portal and the test reports?
Admin users have indenite access to
the portal as long as the subscription is
maintained. Test reports are stored on the
portal for … (data retention policy)
What does the web portal do? What is it
used for?
Portal holds records of all the job reports
produced by location and technician (digital
record of all your reports)
All devices and technicians can be set up and
managed from the portal.
Who has access to the web-portal?
Anyone with an admin access account
This can be done by setting up as a technician
and granting them admin access.
How can you brand the test report with
your own brand?
Log in to cloud portal - go to settings - upload
logo
Do you need to register the tester to a
company in the portal? Why and how is
it done?
Yes testers need to be registered on the portal.
This is to ensure any testers are registered to
one company only so that only the users from
that company can use the tester.
9PORTAL