Thrane&Thrane SAILOR 700 VSAT User manual

USER MANUAL
SAILOR 700 VSAT

Thrane & Thrane Part # 98-128893-D, KVH part # 54-0630-D
© 2010, Thrane & Thrane A/S, All rights reserved.
SAILOR 700 VSAT User Manual
SAILOR 700 VSAT
mini-VSAT Broadbandsm System
User Manual
This User Manual provides all of the basic information you need to operate, set
up, and troubleshoot the SAILOR 700 VSAT system. For detailed installation
information, please refer to the SAILOR 700 VSAT Installation Manual.
The ADU (antenna excl. radome), ACU (Antenna Control Unit) and VMU
(VSAT Modem Unit) are supplied by KVH Industries as OEM products
(TracPhone V7 antenna, TracPhone V7 Control Unit and TracPhone V7
Modem).
The IP Handset and the radome are manufactured by Thrane & Thrane.
ADU
ACU
VMU
Serial Numbers
IP Handset

Trademark Information
Thrane & Thrane is a registered trademark of Thrane & Thrane A/S.
SAILOR is a registered trademark of Thrane & Thrane A/S
mini-VSAT Broadband is a service mark of KVH Industries, Inc.
ViaSat and the ViaSat logo are registered trademarks of ViaSat, Inc.
All other trademarks are the property of their respective owners.
Disclaimer
Every effort has been made to ensure the correctness and completeness of the material in this document. No
company shall be liable for errors contained herein. The information in this document is subject to change
without notice. No warranty of any kind is made with regard to this material, including, but not limited to, the
implied warranties of merchantability and fitness for a particular purpose.

SAILOR 700 VSAT User Manual
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Table of Contents
Table of Contents
1Introduction
Using this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
System Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2Operation
Satellite Communication Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Turning On the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
System Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Using the mini-VSAT Broadband Service . . . . . . . . . . . . . . . . . . . . .14
Using the VoIP Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
3 Configuration
Adjusting the ACU Display Brightness . . . . . . . . . . . . . . . . . . . . . . .19
Configuring RF Radiation Hazard Zones. . . . . . . . . . . . . . . . . . . . . 20
Setting DVB-Assist Search Mode On/Off . . . . . . . . . . . . . . . . . . . . . 27
Resetting the System to Factory Conditions . . . . . . . . . . . . . . . . . . 29
Configuring Your Computer for mini-VSAT Broadband. . . . . . . . . . .31
Configuring the Thrane IP Handset for SAILOR 700 . . . . . . . . . . . . 39
4Troubleshooting
Five Simple Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Control Unit (ACU) Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Modem (VMU) Status Light. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

SAILOR 700 VSAT User Manual
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Table of Contents
Troubleshooting a VoIP Service Problem . . . . . . . . . . . . . . . . . . . . 50
Viewing Status Information on Your Web Browser . . . . . . . . . . . . . 52
Viewing Status Information on the ACU . . . . . . . . . . . . . . . . . . . . . 58
Calibrating the ADU Gyros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
A Wiring Diagram
Wiring Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
B Menus Quick Reference Guide
Menus Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
C Glossary
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

SAILOR 700 VSAT User Manual
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Chapter 1 - Introduction
1. Introduction
This chapter provides a basic overview of this manual and your
SAILOR 700 VSAT system. It also provides important safety information
you need to know before using the product.
Contents
Using this Manual .............................................................3
Important Safety Information............................................ 5
System Overview............................................................... 6

SAILOR 700 VSAT User Manual
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Chapter 1 - Introduction
Using this Manual
This manual provides complete operation, configuration, and troubleshooting
information for your SAILOR 700 VSAT system.
Who Should Use this Manual
The user should refer to the “Operation” chapter to learn how to operate the
system.
The user or installer should refer to the “Configuration” chapter for information on
setting up the system for the desired preferences.
The user and/or servicing technician should refer to the “Troubleshooting” chapter
to help identify the cause of a system problem.
Icons Used in this Manual
This manual uses the following icons:
Icon Description
This is a danger, warning, or caution notice. Be sure to read
these carefully to avoid injury!
Icon
Description
This is an illustration of the buttons on the ACU. Gray shading indicates
which button the user should press.

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Chapter 1 - Introduction
Typographical Conventions
This manual uses the following typographical conventions:
Related Documentation
In addition to this User Manual, the following documents are provided with your
SAILOR 700 VSAT system:
Text Example Description
Press MENUS to view the
menu
Both the icon and the name of the button
are provided
SELECT SATELLITES Text as it appears on the ACU display
The display shows
“BRIGHTNESS”
Text in quotes is shown on the ACU display
See “Switching Satellites” on
page 14.
Cross-reference to another chapter in the
manual or to a website
Document Description
Installation Manual Complete installation instructions
Service Activation Form Details on activating the system for mini-
VSAT Broadband service
ADU Mounting Template Template that the installer uses to lay out
the ADU mounting holes
Contents List List of every part contained in the delivery

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Chapter 1 - Introduction
Important Safety Information
For your own safety, and for the safety of your passengers and/or crew, be sure to
read the following important notices.
Warning - Risk of Electric Shock
Potentially lethal voltages are present within the ACU and the VMU. To avoid
electric shock, do not open the chassis enclosures of the belowdecks equipment.
They contain no user-serviceable parts, and opening the enclosure(s) will void the
product’s warranty.
Caution - RF Radiation Hazard
The ADU transmits radio frequency (RF) energy that is potentially harmful.
Whenever the system is powered on, make sure everyone stays more than 36 feet
(11 m) away from the ADU within its 5°-80° elevation range. No hazard exists
directly above the ADU and anywhere below the ADU’s mounting plane.
Figure 1-1 Minimum Safe Distance to Avoid Risk of RF Radiation Exposure
• If a person is standing outside the ADU’s main transmission beam, minimum
safe distance is 1 foot (0.3 m). However, since a person may not know which
direction the ADU is pointing, it is always best to observe the full 36 feet (11 m)
minimum safe distance.
• Using the ACU, you can set up RF radiation hazard zones to inhibit
transmissions within areas frequented by your passengers and/or crew. See
“Configuring RF Radiation Hazard Zones” on page 20 for details.
ADU

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Chapter 1 - Introduction
System Overview
Your SAILOR 700 VSAT is a complete mini-VSAT Broadband communications system
for mariners on the move. Using cutting-edge spread spectrum technology, which
was previously only available to the military and corporate jets, the
SAILOR 700 VSAT delivers a seamless and consistent Internet experience. And it all
comes with an ADU that is 85% smaller and 75% lighter than traditional VSAT
antennas.
As shown in the basic diagram below, the system consists of an antenna system
(ADU), control unit (ACU), and modem (VMU) that connect to a land-based hub via
a Ku-band satellite. The hub then provides the Internet link, as managed by the
Network Operations Center. A brief description of each system component is
provided on the following page. A detailed wiring diagram is provided in “Wiring
Diagram” on page 67.
Figure 1-2 SAILOR 700 VSAT mini-VSAT Network Diagram
Switch
ACU &
VMU
ADU
Thrane
IP Handset

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Chapter 1 - Introduction
System Components
The SAILOR 700 VSAT system includes the following components:
The ADU provides the satellite link between the
onboard modem and the land-based hub. Using its
integrated GPS, advanced reflector technology, and
gyro stabilization, the ADU automatically locates and
tracks the correct satellite, even while your vessel is
on the move.
The ACU supplies power to the ADU, links the ADU
to the VMU, and allows you to operate and
configure all aspects of the system.
The VMU, manufactured by ViaSat, is the
transceiver and “brain” of the system. It processes
all incoming and outgoing TCP/IP data between
the ADU and the switch using its proprietary
spread spectrum technologies. It also powers the
ADU’s transmission and reception components,
Block-Up-Converter (BUC) and Low Noise Block
down-converter (LNB).
The switch links the system to your onboard local
area network (LAN) via wired Ethernet connections.
Four of its eight ports support Power over Ethernet
(PoE) - they can supply power to any IEEE 802.3af-
compliant device, including the Thrane IP Handset.
If you connect a wireless access point to the switch,
be sure to apply security settings (such as
encryption) to protect the network.
The remote service and support module is a
compact GPRS cellular modem. This unit allows
Technical Support to “dial in” to your system for
troubleshooting purposes.

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Chapter 1 - Introduction
The Thrane IP handset allows you to make over
your Ethernet connection. The handset is not
strictly dedicated to the SAILOR 700 VSAT system,
but can also be used in a public network as a
standard IP telephone. The IP handset is powered
directly from the Ethernet switch using Power over
Ethernet (PoE).
Service Activation
Before you can start using the SAILOR 700 VSAT, you need to activate the system
for mini-VSAT Broadband service. To activate, simply fill out the Activation Form
provided with your system. Then fax the completed form to Thrane & Thrane at the
following number:
Once Thrane & Thrane processes the form, a representative will call you to confirm
your system is activated and ready for use.
Thrane & Thrane A/S:
Fax: [phone]

SAILOR 700 VSAT User Manual
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Chapter 2 - Operation
2. Operation
This chapter explains how to turn on and use the SAILOR 700 VSAT
system. It also explains how to interpret the startup screens.
Contents
Satellite Communication Basics........................................ 11
Turning On the System .................................................... 12
System Startup ................................................................ 13
Using the mini-VSAT Broadband Service ......................... 14
Using the VoIP Service..................................................... 15

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Chapter 2 - Operation
Satellite Communication Basics
Ku-band communications satellites are located in fixed positions above the Earth’s
equator and relay data to/from the earth within the regions that they serve.
Therefore, to communicate via a given satellite, you must be located within that
satellite’s unique coverage area, also known as its “footprint.”
TIP: To view the latest mini-VSAT Broadband satellite coverage map, visit our
website at www.thrane.com.
Figure 2-1 Example of a Satellite Footprint
In addition, since satellites are located 22,300 miles (35,900 km) above the
equator, the SAILOR 700 VSAT ADU must have a clear view of the sky to transmit
and receive signals.
Equator
Anything that stands between the ADU and the satellite can block signals,
resulting in lost data. Common causes of blockage include the ship’s funnel,
masts, trees, buildings, and bridges. Heavy rain, ice, or snow may also
temporarily interrupt reception.
IMPORTANT!

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Chapter 2 - Operation
Turning On the System
Follow the steps below to turn on your SAILOR 700 VSAT system.
1. Make sure the ADU has a clear view of the sky.
2. Make sure power is applied to the VMU, ACU, switch and computer(s).
3. Press the power button on the VMU. The button’s light should illuminate
green.
Figure 2-2 VMU Front Panel Power Switch
4. Press the power button on the ACU. The button’s light should illuminate
green. The ACU supplies power to the ADU.
Figure 2-3 ACU Front Panel Power Switch
5. Turn on your networked computer(s).
6. Wait five minutes for system startup (see the next section for details).
Once the ADU finds the correct service satellite, all status lights on the ACU and the
VMU should be lit green. If any lights are not lit green, refer to “Troubleshooting”
on page 41.
CAUTION
The ADU transmits RF energy
that is potentially harmful.
Everyone must stay more than 36
feet (11 m) away from the ADU
within its 5°-80° elevation
range. No hazard exists directly
above the ADU and anywhere
below its mounting plane.
ADU