Thrane&Thrane TT-3710A EXPLORER 500 User manual

USER MANUAL
EXPLORER®500
Thrane & Thrane A/S • inf[email protected] • www.thrane.com
xxxxx-EXP500-USERMAN-FRONT-A4:xxxxx-EXP500-USERMAN-FRONT-A4 17/01/08 10:47 Side 1

TT 98-122274-Q ii
TT-3710A EXPLORER®500
Document number: TT 98-122274-Q
Release date: 21 January 2008
Information in this document is subject to change without notice and does not represent a commitment on
the part of Thrane & Thrane A/S.
Copyright © 2008 Thrane & Thrane A/S. All rights reserved.
Trademark acknowledgements
•Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United
States.
•EXPLORER is a registered trademark of Thrane & Thrane A/S in the European Union and the United States.
•Bluetooth is a registered trademark of Bluetooth SIG.
•Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other
countries.
•Inmarsat is a registered trademark of the International Maritime Satellite Organisation (IMSO) and is
licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc.
• Inmarsat’s product names are either trademarks or registered trademarks of Inmarsat.
• Other product and company names mentioned in this manual may be trademarks or trade names of their
respective owners.
Company Addresses
www.thrane.com
Denmark Denmark
Company headquarters Norway
Thrane & Thrane Aalborg
A/S
Porsvej 2
DK-9200 Aalborg SV
Denmark
Thrane & Thrane A/S
Lundtoftegårdsvej 93 D
DK-2800 Kgs. Lyngby
Denmark
Thrane & Thrane Norway
Bergerveien 12
PO Box 91
1375 Billingstad,
Norway
USA China
Thrane & Thrane, Inc.
509 Viking Drive, Suites K, L and M
Virginia Beach, VA 23452
USA
Thrane & Thrane Shanghai
Unit 602 - Building 4,
289 Bisheng Rd.
Zhangjiang High-tech Park,
Pudong, 201204 Shanghai
P. R. China

TT 98-122274-Q iii
Safety summary 1
The following general safety precautions must be observed during all phases of
operation, service and repair of this equipment.
Failure to comply with these precautions or with specific warnings elsewhere in this
manual violates safety standards of design, manufacture and intended use of the
equipment. Thrane & Thrane A/S assume no liability for the customer's failure to
comply with these requirements.
Do not operate in an explosive atmosphere
Do not operate the equipment in the presence of flammable gases or fumes.
Operation of any electrical equipment in such an environment constitutes a definite
safety hazard.
Keep away from live circuits
Operating personnel must not remove equipment covers. Component replacement
and internal adjustment must be made by qualified maintenance personnel. Do not
replace components with the power cable connected. Under certain conditions,
dangerous voltages may exist even with the power cable removed. To avoid injuries,
always disconnect power and discharge circuits before touching them.
Do not service alone
Do not attempt internal service or adjustments unless another person, capable of
rendering first aid resuscitation, is present.
Do not substitute parts or modify equipment
Because of the danger of introducing additional hazards, do not substitute parts or
perform any unauthorized modification to the equipment.
Keep away from active antenna front
This device emits radio frequency energy when antenna
pointing is completed. To avoid injury, keep a minimum safety
distance of 0.6 m from the antenna front when the
EXPLORER 500 is pointed. See also the below section Antenna
safety instructions.
Only use approved batteries from Thrane & Thrane
Use of non approved batteries may result in explosion, fire, electrical shock or injury.
Observe marked areas
Under extreme heat conditions do not touch areas of the
EXPLORER 500 that are marked with this symbol, as it may
result in injury.

Antenna safety instructions
TT 98-122274-Q iv
Antenna safety instructions 2
Use only manufacturer supplied antennas
Antenna minimum safe distance: 60 cm
Antenna gain
Directional, with maximum gain of 11.1 dB reference to isotropic.
The Federal Communications Commission has adopted a safety standard for human exposure to RF (Radio
Frequency) energy which is below the OSHA (Occupational Safety and Health Act) limits.
Antenna mounting
The antenna supplied by the manufacturer must be located such that during radio transmission, no person or
persons can come closer than the above indicated minimum safe distance to the antenna, i.e. 60 cm.
To comply with current FCC RF Exposure limits, the antenna must be installed at or exceeding the minimum
safe distance shown above, and in accordance with the requirements of the antenna manufacturer or
supplier.
Antenna substitution
Do not substitute any antenna for the models supplied or recommended by the manufacturer. You may be
exposing people to excess radio frequency radiation. You may contact the manufacturer for further
instructions.
Radiation warning
You, as the qualified end user of this radio device, must control the exposure conditions of bystanders to
ensure the minimum separation distance (above) is maintained between the antenna and nearby persons,
for satisfying RF Exposure compliance. The operation of this transmitter must satisfy the requirements of
Occupational/Controlled Exposure Environment, for work-related use. Only use the terminal when persons
are at least the minimum distance from the front face of the antenna.
WARNING! Maintain a separation distance of at least 60 cm from the front face of the
antenna to a person.

About this manual
TT 98-122274-Q v
About this manual 3
Intended readers
This manual is a user manual for the EXPLORER 500. The readers of the manual include anyone who is using
or intends to use the EXPLORER 500. No specific skills are required to operate the EXPLORER 500. However,
it is important that you observe all safety requirements listed in the Safety summary and in the Antenna safety
instructions in the beginning of this manual, and operate the EXPLORER 500 according to the guidelines in
this manual.
Manual overview
This manual may not always reflect the latest software functionality of your EXPLORER 500. To obtain the
latest version of the manual, please enter the Thrane & Thrane Extranet and download the latest version, or
acquire it from your distributor.
The manual has the following chapters:
•Introduction contains an overview of the BGAN services and a brief description of the system.
•Getting started explains how to insert SIM card and battery, start up the unit, and navigate the display
menus. It also contains a short guide to making the first call.
•Using the display and keypad contains an overview of the display menu system and explains how to use
the menus.
•Using the interfaces explains how to set up and use each interface.
•Using the web interface explains how to use the built-in web interface of the EXPLORER 500, and
describes available menus and settings. It also explains setup of interfaces with the web interface.
•Maintenance and troubleshooting contains a short troubleshooting guide and explains how to update
software. It also describes and lists the alarm messages that may appear in the handset, and gives
information on where to get further help if necessary.
Typography
In this manual, typography is used as indicated below:
Bold is used for the following purposes:
• To emphasize words.
Example: “Do not touch the antenna front during transmission”.
• To indicate what the user should select in the user interface.
Example: “Select Settings > Bluetooth and click Enabled”.
Italic is used to emphasize the paragraph title in cross-references.
Example: “For further information, see Connecting Cables on page...”.
COURIER is used for the following purposes:
• To indicate text appearing in the display.
Example: “the Main screen shows READY”.
• To indicate low level commands such as AT commands.
Example: “In your terminal program, type ATD”.

TT 98-122274-Q vi
Table of Contents
Safety summary ....................................................................................................iii
Antenna safety instructions .................................................................................. iv
About this manual ................................................................................................. v
Chapter 1 Introduction
Welcome ................................................................................................................1
In this chapter ........................................................................................................1
The BGAN system ..................................................................................................2
The BGAN services ................................................................................................4
Features and interfaces of the EXPLORER®500 .....................................................5
Your EXPLORER®500 terminal .............................................................................. 7
Matrix of services and communication interfaces ..................................................10
What’s next? .........................................................................................................10
Chapter 2 Getting started
In this chapter ...................................................................................................... 11
Unpacking and assembling .................................................................................. 11
Placing the EXPLORER®500 .................................................................................15
Connecting cables ................................................................................................15
Powering the EXPLORER®500 .............................................................................17
Options for the start-up procedure .......................................................................18
Entering the SIM PIN ...........................................................................................20
Pointing the antenna ............................................................................................21
Using a fixed EXPLORER®500 (semi-fixed installation) ....................................... 26
Making the first call ............................................................................................. 27
Making the first data connection (LAN) ................................................................ 29
What’s next? ........................................................................................................30
Chapter 3 Using the display and keypad
In this chapter ......................................................................................................31
Menu overview .....................................................................................................31
Display during start-up ........................................................................................ 33
Display symbols ................................................................................................... 34
Navigating the display and keypad ...................................................................... 35

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The menus ........................................................................................................... 36
Messages menu .................................................................................................. 37
Connect menu ..................................................................................................... 38
Calls menu .......................................................................................................... 39
Settings menu .....................................................................................................40
Properties menu .................................................................................................. 43
Help desk ............................................................................................................ 45
Dynamic information in the display ..................................................................... 46
What’s next? ........................................................................................................ 47
Chapter 4 Using the interfaces
In this chapter ...................................................................................................48
General ..............................................................................................................48
Tools for setup and use ....................................................................................... 48
Services and interfaces ........................................................................................ 49
Enabling or disabling an interface .......................................................................50
Bluetooth pairing ...............................................................................................51
What is pairing? ...................................................................................................51
Pairing devices in which you can enter a passkey .................................................51
Using a phone or fax machine .......................................................................... 52
Selecting the call type .......................................................................................... 52
Connecting an analog phone or a fax machine .................................................... 54
Connecting a Bluetooth handset ..........................................................................55
Entering the SIM PIN using a phone .................................................................... 56
Making or receiving a phone call with the EXPLORER®500 ................................ 57
Making a call to the EXPLORER®500 ..................................................................58
Dialing functions .................................................................................................59
Sending or receiving a fax message ..................................................................... 62
Using a computer .............................................................................................. 63
Choosing an interface for data connection ........................................................... 63
Standard or Streaming data ................................................................................. 64
Using the LAN interface .......................................................................................65
Using the USB interface ....................................................................................... 67
Using a computer with Bluetooth ........................................................................ 70
Creating a dial-up connection ..............................................................................71
Additional interfaces ......................................................................................... 73

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TT 98-122274-Q viii
Using the EXPLORER®Bluetooth Handset charger .............................................. 73
What’s next? ...................................................................................................... 73
Chapter 5 Using the web interface
In this chapter ................................................................................................... 74
Introduction ....................................................................................................... 74
The web interface ................................................................................................ 74
Accessing and navigating the web interface ........................................................ 76
Entering the SIM PIN in the web interface ........................................................... 78
The Dashboard .................................................................................................. 79
Overview .............................................................................................................. 79
Terminal properties ............................................................................................. 79
Managing calls and data sessions .......................................................................80
Pointing using web interface ................................................................................81
Using the phone book ....................................................................................... 82
General usage .....................................................................................................82
Editing phone book entries ..................................................................................83
Call log ...............................................................................................................84
Information on total usage .................................................................................. 84
Exporting the call log ...........................................................................................84
Viewing the lists of calls ......................................................................................85
Handling messages ...........................................................................................86
Sending an SMS message from the EXPLORER®500 ...........................................86
Options for messages in the Outbox ..................................................................... 87
Options for messages in the Sent folder ............................................................... 87
Sending an SMS message to the EXPLORER®500 ...............................................88
Receiving a message ...........................................................................................88
Options for new SMS messages ...........................................................................89
Options for SMS messages in the Inbox ...............................................................89
Configuring message settings ..............................................................................90
EXPLORER®500 settings .................................................................................. 92
Accessing the EXPLORER®500 settings ............................................................... 92
Power up behavior .............................................................................................. 92
Setting the display backlight and contrast ........................................................... 93
Turning audio indicators on or off ....................................................................... 94
Enabling activation of stealth mode ..................................................................... 94

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TT 98-122274-Q ix
Setting up the interfaces .................................................................................. 95
Enabling/disabling interfaces ..............................................................................95
Description of data settings .................................................................................95
Configuring the USB interface ............................................................................. 97
Configuring the LAN interface ..............................................................................99
Configuring the Bluetooth interface ....................................................................104
Pairing Bluetooth devices from the web interface ...............................................107
Configuring the Phone/Fax settings .................................................................... 110
Setting up call services ........................................................................................ 111
Setting a common APN ........................................................................................117
Selecting the GPS antenna ..................................................................................118
Setting the language .........................................................................................119
Properties, software upload and alarm list ...................................................120
Viewing the properties of the EXPLORER®500 ...................................................120
Uploading software .............................................................................................121
Viewing the Alarm List ........................................................................................124
Administration .................................................................................................125
Accessing the administration settings .................................................................125
Using Profiles .....................................................................................................130
Using a Traffic Flow Template .............................................................................133
Setting up user permissions ...............................................................................135
Help desk and diagnostic report .....................................................................136
Accessing the Help desk .....................................................................................136
Generating a diagnostic report ...........................................................................136
What’s next? ..................................................................................................... 137
Chapter 6 Maintenance and troubleshooting
In this chapter ....................................................................................................138
Getting support ..................................................................................................138
Uploading software ............................................................................................139
Maintenance ......................................................................................................139
Options and accessories ......................................................................................141
Troubleshooting guide ....................................................................................... 142
Status signaling ..................................................................................................149
Alarm messages .................................................................................................149
Log files ..............................................................................................................154

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TT 98-122274-Q x
Appendix A Technical specifications
In this appendix ..................................................................................................155
General specifications ........................................................................................155
Battery ...............................................................................................................156
Power input ........................................................................................................157
SIM interface ......................................................................................................157
Phone/Fax interface ...........................................................................................158
LAN interface ......................................................................................................159
USB interface .....................................................................................................160
Bluetooth interface ..............................................................................................161
Built-in antenna .................................................................................................162
EXPLORER®Bluetooth Handset charger interface ...............................................163
Serial number label ............................................................................................164
Conformity ..........................................................................................................165
Appendix B AT commands
In this appendix .................................................................................................. 167
Starting up an AT command session ...................................................................167
List of supported AT commands ..........................................................................168
Glossary ............................................................................................................................ 174
Index ............................................................................................................................178