TIPTEL 410 User manual

User's Manual (UK)
ISDN Telephone System
tiptel.com 410 tiptel.com 810
tiptel.com 411 tiptel.com 811
tiptel.com 822 XT/Rack
tiptel.comPact 42/82 IP 8
tiptel.comPact 84 Up4/Rack
tiptel

Table of Contents
3
Table of Contents
Table of Contents............................................................................................ 3
Notes ............................................................................................................... 5
Directions for operating the telephone system...........................................................5
First calls ......................................................................................................... 6
Internal call .............................................................................................................6
External call ............................................................................................................6
Inquiry call ..............................................................................................................7
Inquiry call with call transfer...................................................................................7
Extension features .......................................................................................... 8
Call forwarding .......................................................................................................8
Configuration .................................................................................................. 10
Analogue extension.....................................................................................................10
Call waiting signal allowed.....................................................................................10
Call number identification ......................................................................................10
Functions......................................................................................................... 11
When setting up the connection .................................................................................11
Select outgoing internal number ...........................................................................11
Pick-up....................................................................................................................11
Follow me ...............................................................................................................11
Speed dial ..............................................................................................................12
Completion of Call to Busy Subscriber (CCBS) ....................................................12
Completion of Call on No Reply (CCNR)...............................................................13
During the call .............................................................................................................14
Call Waiting (CW) ...................................................................................................14
Malicious Call Identification (MCID).......................................................................14
Hold ........................................................................................................................15
Conference.............................................................................................................15
Terminal Portability (TP).........................................................................................15
Inquiry / switching between lines...........................................................................16
Explicit Call Transfer...............................................................................................17
Operating the answering machine ................................................................. 18
Remote access............................................................................................................18
Remote access functions ............................................................................................19
Playback incoming message function...................................................................19
Switching functions ................................................................................................19
Changing outgoing messages...............................................................................20
Message transfer function......................................................................................20
Switch off device function ......................................................................................20
Remote activation of answering mode ......................................................................21

4
Remote dialling-in ........................................................................................... 21
Subscriber configuration via PC .................................................................... 22
Subscriber ....................................................................................................... 24
Settings...................................................................................................................24
Call forwarding .......................................................................................................25
Charge account......................................................................................................26
Answering machine.....................................................................................................26
ICM ..............................................................................................................................26
General command summary .......................................................................... 27
Function codes, only for analogue terminals ................................................ 29
During the call ........................................................................................................29
Index ................................................................................................................ 30

Notes
5
Notes
We reserve the right to make changes to this User's Manual or the hardware
described at any time and without prior notice. The current version of the User's
Manual is also available as a pdf file on the Internet at www.tiptel.com. The texts and
illustrations of this user's manual have been compiled with the utmost care. However,
errors cannot be ruled out completely. The publisher can not be held liable for any
incorrect information or consequences arising as a result.
Important: This manual reflects the telephone system, release 7.xx. If necessary,
perform an update.
© 2010 Tiptel.com GmbH Business Solutions Ratingen. All rights reserved.
Directions for operating the telephone system
Before your make your first call, you should make yourself familiar with the symbols
used in this User's Manual.
In the User's Manual, the following symbols are used for programming the system or
activating and deactivating features:
Pick up receiver
......  Enter code digits and key sequences
.. Enter special keys
 R key: Flash function
 Hang up receiver
Note: Only tiptel.com 411, 811, 822XT/Rack, tiptel.comPact 42/82 IP 8 and
tiptel.comPact 84 Up4/Rack support ISDN- and TIPTEL system-telephones.

First calls
6
First calls
Upon delivery, the automatic exchange connection is disabled within the telephone
system. Dial the line prefix "0" for CO line access.
If the “automatic exchange connection” feature has been activated, you can dial
“”for an internal line, or wait for 10 seconds after picking up the receiver until
you hear the internal dialling tone. You can then dial desired extension number.
After 10 seconds, the telephone system automatically switches to the internal
dialling tone.
Internal call
Analogue telephone 50:
Pick up receiver.
Y
ou hear the internal dialling tone.
 Dial internal subscriber number.
Y
ou hear the ringing tone or the busy tone.
Analogue telephone 51:
Pick up receiver.
Y
ou are connected with the internal
subscriber. Place your call.
Hang up both receivers. Termination of call.
External call
Analogue telephone 50:
Pick up receiver.
Y
ou hear the internal dialling tone.
Dial line prefix.
Y
ou hear the external dialling tone.
 Dial the phone number of the external
subscriber.
Y
ou hear the ringing tone or the busy tone.
External subscriber:
Pick up receiver.
Y
ou are connected with the external
subscriber. Place your call.
Hang up receiver. Termination of call.

First calls
7
Inquiry call
Analogue telephone 50:
Pick up receiver.
Y
ou hear the internal dialling tone.
 Dial phone number. Signal to telephone 51.
Analogue telephone 51:
Pick up receiver.
Place your call with telephone 51.
Initiate inquiry call.
Y
ou hear the internal dialling tone.
 Dial phone number. Signal to telephone 52.
Analogue telephone 52:
Pick up receiver.
Place your call with telephone 52.
 Terminate inquiry. Place your call with telephone 51.
Hang up all receivers. Termination of call.
Inquiry call with call transfer
Analogue telephone 50:
Pick up receiver.
Y
ou hear the internal dialling tone.
 Dial phone number. Signal to telephone 51.
Analogue telephone 51:
Pick up receiver.
Place your call with telephone 51.
Initiate inquiry call.
Y
ou hear the internal dialling tone.
 Dial phone number. Signal to telephone 52.
Analogue telephone 50:
Hang up receiver.
Analogue telephone 52:
Pick up receiver.
Active call between telephones 51 and 52.
Hang up all receivers. Termination of call.

Extension features
8
Extension features
The following list describes the features provided for the different extensions.
Note: Many of the features are displayed on ISDN terminals and can be enabled
directly via speed dialling keys. Because of the huge diversity of terminals
available on the market, operating instructions cannot be provided here. Please
consult the User's Manuals of the appropriate terminals.
Call forwarding
Call forwarding is executed within the telephone system and can be configured
individually for each extension. It is possible to forward calls to internal and external
calling destinations.
There are three authorisation levels for enabling call forwarding:
no call forwarding permitted
call forwarding permitted only to internal destinations
call forwarding permitted to internal and external destinations
The following examples assume that the call forwarding is set up on one’s own
telephone in all cases.
Call Forwarding Unconditional (CFU)
Incoming calls are immediately routed to the programmed destination phone
number. Your own terminal does not display a notification for the call. This setting is
recommended for business trips, holidays, etc.
Call Forwarding on Busy (CFB)
Incoming calls are forwarded to another terminal if your own extension is busy.
Note: In order for the CFB feature to work properly, it is absolutely essential to
disable the "call waiting" feature at the appropriate terminal device(s).
Call Forwarding No Reply (CFNR)
Incoming calls are first signalled on your own terminal. If the call is not answered
during this time, it will be forwarded to the call forwarding destination.

Extension features
9
If call forwarding is enabled, it is indicated on the terminal by a special dialling
tone that you will hear after picking up the receiver. Outgoing calls are possible
from the terminal without restrictions.
To enable the different types of call forwarding, the following key sequences must be
entered:
Call Forwarding Unconditional (CFU) off 
Call Forwarding Unconditional (CFU) on
with destination phone number  destination 
Call Forwarding No Reply (CFNR) off 
Call Forwarding No Reply (CFNR) on
with destination phone number  destination 
Call Forwarding on Busy (CFB) off 
Call Forwarding on Busy (CFB) on with
destination phone number  destination 
When programming an external destination number, the line prefix (as standard)
must also be entered.
The input is concluded by a positive acknowledgement tone or an error tone.
The call forwarding always refers to the programmed outgoing MSN.
ISDN telephones are programmed via the keypad or via individual menus using
the appropriate ISDN services. Please consult the User's Manual of your ISDN
terminals.

Configuration
10
Configuration
Analogue extension
Call waiting signal allowed
At analogue extensions, the call waiting signal is enabled or disabled with the
following key sequences:
Call waiting off 
Call waiting on 
The entry is confirmed by a positive confirmation tone.
Note: If ISDN telephones are connected, this feature is managed by the terminal
itself. To programme the calling line identification services at your terminals,
please consult the User's Manuals for your ISDN telephone.
Call number identification
There are two types of calling line identification services:
Calling Line Identification Presentation (CLIP) or
Calling Line Identification Rectification (CLIR):
Your own phone number is transmitted / not transmitted to the destination
subscriber for outgoing calls.
Connected Line Identification Presentation (COLP) or
Connected Line Identification Restriction (COLR):
When accepting an incoming call, the destination telephone number is
transmitted / not transmitted to the caller who made this call.
At analogue extensions, this feature can be enabled or disabled with the following
key sequences:
Phone number transmission off 
Phone number transmission on 
The entry is confirmed by a positive confirmation tone.
If ISDN telephones are connected, this feature is managed by the terminal itself.
To programme the calling line identification services at your terminals, please
consult the User's Manuals for your ISDN telephone.