TIPTEL 822XT User manual

Installation Manual (UK)
ISDN Telephone System
tiptel 822XT
tiptel 822XT Rack
tiptel.comPact 84 Up4
tiptel.comPact 84 Up4 Rack
tiptel

Table of Contents
3
Table of Contents
Table of Contents ........................................................................................... 3
Introduction..................................................................................................... 8
Safety notes .................................................................................................... 9
Notes ............................................................................................................... 10
Product package ........................................................................................ 10
Environmental compatibility....................................................................... 11
Functioning in the event of power failure................................................... 11
Setting of country ....................................................................................... 11
Interfaces ........................................................................................................ 12
ISDN ports .................................................................................................. 12
Analogue ports ........................................................................................... 13
Network connections................................................................................. 13
RS-232 ........................................................................................................ 13
Terminals .................................................................................................... 14
Analogue telephones.............................................................................. 14
ISDN telephones..................................................................................... 14
First start-up.................................................................................................... 15
Mounting of the System ............................................................................. 16
Tools required ......................................................................................... 16
Assembly order....................................................................................... 16
Installation of the telephone system ............................................................. 17
Removing the terminal cover ..................................................................... 17
Changing the settings of the S0/Up0ports................................................. 17
Changing of jumpers on the main board ............................................... 18
Changing of jumpers on the expansion module.................................... 19
Operating the telephone system at an ISDN (NTBA) connection............. 20
Connecting ISDN or S0system telephones............................................... 21
Tiptel.com 822 XT und tiptel.comPact 84 Up 4...................................... 21
Tiptel.com 822 XT Rack und tiptel.comPact 84 Up 4 Rack ................... 25
Connecting analogue terminal devices ..................................................... 26
Tiptel.com 822 XT und tiptel.comPact 84 Up 4...................................... 26
Tiptel.com 822 XT Rack and tiptel.comPact 84 Up 4 Rack ................... 28
Connecting Up0system telephones .......................................................... 28
Connecting the telephone system to a network........................................ 29
Connection your telephone system to mains ............................................ 29
Testing the connection............................................................................... 29

Table of Contents
4
Configuration access ..................................................................................... 31
Changing the IP address via the telephone............................................... 31
Direct connection to a computer................................................................ 32
Web configuration access.......................................................................... 32
Trouble shooting ........................................................................................ 33
Necessary settings in your web browser (all operating systems) ......... 34
Network settings in Windows 7 .............................................................. 34
Network settings in Windows XP............................................................ 36
The configuration wizard................................................................................ 38
Country setting ........................................................................................... 38
Configure the external connection............................................................. 39
External telephone numbers an call distribution for the S0ports.............. 40
Assigning the telephone number for outgoing calls.................................. 41
End.............................................................................................................. 41
Configuration .................................................................................................. 42
Configuration via LAN................................................................................. 42
Remote configuration via the internet ........................................................ 42
Configuration via ISDN............................................................................... 43
Remote configuration via ISDN.................................................................. 43
Configuration: Settings .................................................................................. 44
General ....................................................................................................... 44
Menu: Settings................................................................................................ 46
Settings....................................................................................................... 46
Speed dialling............................................................................................. 49
Service..................................................................................................... 49
Phonebook ................................................................................................. 50
Service..................................................................................................... 50
Call filter ...................................................................................................... 51
Applications............................................................................................. 53
Dialling control............................................................................................ 54
Emergency numbers.................................................................................. 55
Call data...................................................................................................... 55
Call analysis software ............................................................................. 56
Day/night switching .................................................................................... 56
Settings ................................................................................................... 57
Timecontrol ............................................................................................. 57
Public holidays........................................................................................ 58
LCR ............................................................................................................. 58
Settings ................................................................................................... 58
Provider ................................................................................................... 59

Table of Contents
5
Zone ........................................................................................................ 59
Timecontrol ............................................................................................. 59
Public holidays........................................................................................ 59
Configuration examples.......................................................................... 60
Expert mode ............................................................................................... 61
Date / time............................................................................................... 61
Service..................................................................................................... 61
Voicemail................................................................................................. 63
Menu: Ports..................................................................................................... 64
ISDN............................................................................................................ 64
Settings ................................................................................................... 64
Entry of MSN/DDI.................................................................................... 65
Call forwarding external .......................................................................... 66
Analogue (FXOs) ........................................................................................ 67
Settings ................................................................................................... 67
Entry of Phone Number .......................................................................... 67
Analogue (FXS) .......................................................................................... 67
Settings ................................................................................................... 67
DECT-Z 500............................................................................................. 68
System information ................................................................................. 69
DECT-Z 500 system settings .................................................................. 70
Menu: Subscriber ........................................................................................... 71
General ....................................................................................................... 71
Groups........................................................................................................ 71
Day/night Switching ................................................................................ 72
Group ...................................................................................................... 72
Select group member ............................................................................. 73
Allocation for incoming external calls..................................................... 73
Call distribution........................................................................................... 74
Subscriber – Sub-menu: Administrator...................................................... 74
Copying a subscriber.............................................................................. 74
Modifying a subscriber ........................................................................... 75
Subscriber............................................................................................... 75
Authorisations ......................................................................................... 75
Extensions allocated to subscriber......................................................... 76
Allocation for incoming external calls..................................................... 77
Allocation for outgoing external calls ..................................................... 77
External PABX dial in (call through / call back) ...................................... 77
Subscriber .................................................................................................. 78
Settings ................................................................................................... 78
Call forwarding........................................................................................ 80

Table of Contents
6
Charge account ...................................................................................... 80
System telephone....................................................................................... 81
Assignment of the functional keys.......................................................... 82
Remote dial-in............................................................................................. 87
Voice box.................................................................................................... 87
Activate voice box for an user................................................................. 87
Settings voice box................................................................................... 88
Uploading OGMs .................................................................................... 88
Settings Remote control ......................................................................... 89
Message transfer..................................................................................... 91
Set-up service............................................................................................. 92
PPP data service ..................................................................................... 92
External dial-in......................................................................................... 93
SMS......................................................................................................... 93
Call Manager .............................................................................................. 95
Automatic switchboard ........................................................................... 95
Greeting and transfer.............................................................................. 97
Information .............................................................................................. 98
Menu: Network................................................................................................ 100
Network settings......................................................................................... 100
Settings ................................................................................................... 100
DHCP.......................................................................................................... 101
Settings ................................................................................................... 101
List of DHCP clients ................................................................................ 101
General settings ............................................................................................. 102
Reset the telephone system....................................................................... 102
Troubleshooting ............................................................................................. 103
Status-LEDs................................................................................................ 103
Status-LEDs tiptel.com 822XT/tiptel.comPact 84 Up4........................... 103
Status-LEDs tiptel.com 822 rack/ tiptel.comPact 84 Up4 rack .............. 104
Description of possible malfunctions......................................................... 104
An analogue terminal cannot be called.................................................. 104
Analogue terminal with no dial tone ....................................................... 105
An ISDN terminal cannot be called......................................................... 105
ISDN terminal cannot conduct external calls ......................................... 105
No incoming external calls possible....................................................... 105
Technical Specifications ................................................................................ 107

Table of Contents
7
Appendix ......................................................................................................... 108
General command summary ..................................................................... 108
Function codes for analogue terminals ..................................................... 111
During the call ......................................................................................... 111
Flow chart outgoing calls ........................................................................... 112
Flow chart outgoing number transfer......................................................... 112
Flow diagrams for call manager................................................................. 115
Automatic switchboard ........................................................................... 115
Greeting and transfer.............................................................................. 116
Information system.................................................................................. 117
Explanation of terms................................................................................... 118
Service ........................................................................................................ 122
Guarantee................................................................................................... 122
CE sign ....................................................................................................... 123
Ecological information................................................................................ 123
Notes on care ............................................................................................. 124
Index................................................................................................................ 125

Introduction
8
Introduction
Congratulations on your purchase of this ISDN telephone system - a future-proof so-
lution,
Permits modern telephone calls to be made with the high performance telephone
system,
Can be upgraded by another 8 ports with optional (*) 4S0/Up0-Module
An optional (*) Voicemail- and Callmanagement-Module not only provides you
with an individual answering machine for each subscriber. It also serves as a
professional cal management system,
Can be upgraded by two additional FXO-ports and 4 FXS-ports with an optional
2FXO/4FXS-Module (**)
Provides an option for connecting up to four computers using the 4-port switch,
Can be integrated in existing network environments which allows you
Configuration on end user level. Each subscriber is able to access and configure
basic features via his/her PC, e.g. call forwarding, or playback of recorded mes-
sages.
Computer Telephony Integration (CTI) via TSPI(TAPI)-driver provided with your
telephone system (for Windows operating systems)
(*) Included in tiptel.comPact Up4 / Rack.
(**) Not available for tiptel.comPact models.

Safety notes
9
Safety notes
The device may not be installed or operated in the following environments:
oin the open
oin damp or wet rooms (bathroom, shower, swimming pool ...)
oat locations with direct sunlight
oin explosive areas
owith ambient temperatures below 0 °C or above 40 °C
owith strong concussions or vibrations
oin dusty environment
The device has been designed for wall mounting, the device must not be covered and
must have a distance of at least 10 cm to any other objects (this of course does not
apply to the module)
During a thunderstorm you should neither use the phone nor connect or disconnect
any cables (Danger of an electric shock when a lightning hits the telephone network).
Unauthorized removal of the telephone system's cover or inappropriate repairs may
result in hazard for the user.
When disposing of the device all applicable national laws and regulations must be
obeyed.
In case of a power outage emergency calls cannot be made without a UPS. For exceptions to
this rule please see the User's Manual of your device. Dial locks may block emergen-
cy calls.
Install all connection cables with care so that no tripping hazards result from the in-
stallation. Connection cables may not be bent excessively, pulled, or stressed me-
chanically. Connection cables may only be installed inside of buildings.
ISDN connections, data and audio ports are SELV circuits and may only be connect-
ed to circuits which are also SELV themselves.
With any malfunction the power cord must be removed from the wall outlet and all tel-
ecommunication cables must be disconnected.
FXO lines (external analogue lines) may not be connected to the public telephone
network in the following countries: Finland, Norway, and Sweden.
External analogue lines may only be connected to TNV circuits with a maximum
source voltage of 60 V.
Installations must be carried out by persons having the appropriate technical training
and experience necessary to be aware of the hazards to which they are exposed in
performing a task and of measures to minimise the danger to themselves or other
persons.
Applicable regulations in accordance with IEC60950 and IEC60364 have to be ob-
served.
Equipment with connection to AC supply circuits may lead to an accumulation of con-
tact currents at the telephone system. The service personnel must make sure that the
touch current (leakage current) at no time will exceed 3.5 mA.
Devices with protective earth plugs (safety plugs) may only be connected to wall out-
lets with protective earth contact.
Before opening the cabinet the system must be disconnected from mains (remove
power cord) and from any telecommunication cables
Power supplies may only be used if approved by the manufacturer

Notes
10
Notes
We reserve the right to make changes to this User's Manual or the hardware de-
scribed at any time and without prior notice. The current version of the User's Manual
is also available as a pdf file on the Internet at www.tiptel.com. The texts and illustra-
tions of this user's manual have been compiled with the utmost care. However, errors
cannot be ruled out completely. The publisher cannot be held liable for any incorrect
information or consequences arising as a result.
Important: This manual reflects the telephone system, release 7.xx. If necessary,
perform an update.
© 2010 Tiptel.com GmbH Business Solutions Ratingen. All rights reserved.
Product package
Please check that you have received everything before starting installation. The de-
livery includes:
1 tiptel.com 822XT, tiptel.com 822XT rack, tiptel.comPact 84 Up4 or
tiptel.comPact 84 Up4 Rack
1 ISDN connector cable
1 LAN connector cable
1 RS 232 cable for connecting the telephone system with a PC
1 Quick installation guide
1 accessories kit with mounting material
1 CD with user manuals, Call Charges Analysis Software MicroBX, CTI-Software
„Estos ProCall“
For CTI-enabled applications you can download the current TSPI drivers for the rele-
vant telephone system from the download area at www.tiptel.com. These drivers en-
able you to implement all TAPI-enabled CTI applications via the network for comput-
er-supported telephone calls (3rd party CTI).
Tiptel.com GmbH Business Solutions and ESTOS GmbH have certified their tele-
phone systems and the “Estos ProCall” CTI application (www.estos.de).
A time-limited full version of the “tiptel MicroBX” charge analysis software can be
downloaded for the relevant telephone system from the download area at
www.tiptel.com. After purchasing the relevant release key it is possible to update to