Toshiba e-studio650 How to use

SERVICE HANDBOOK
File No.31110201
e-STUDIO550/650/810
DIGITAL PLAIN PAPER COPIER
(DP-5510/6510/8110)
2002-06

GENERAL PRECAUTIONS REGARDINGTHE INSTALLATION
AND SERVICE FOR THE COPIER e-STUDIO550/650/810
The installation and service should be done by a qualified service technician.
1. Transportation/Installation
• When transporting/installing the copier, move it by the casters while lifting the stoppers.
The copier is quite heavy and weighs approximately 200 kg (441 lb), therefore pay full attention
when handling it.
• Be sure to use a dedicated outlet with AC 115V or 120V/20A (220V, 230V, 240V/10A) or more
for its power source.
• The copier must be grounded for safety.
Never ground it to a gas pipe or a water pipe.
• Select a suitable place for installation.
Avoid excessive heat, high humidity, dust, vibration and direct sunlight.
• Also provide proper ventilation as the copier emits a slight amount of ozone.
• To insure adequate working space for the copying operation, keep a minimum clearance of
80 cm (32”) on the left, 80 cm (32”) on the right and 10 cm (4”) in the rear.
• The socket-outlet shall be installed near the copier and shall be easily accessible.
2. Service of Machines
• Basically, be sure to turn the main switch off and unplug the power cord during service.
• Be sure not to touch high-temperature sections such as the exposure lamp, the fuser unit, the
damp heater and their periphery.
• Be sure not to touch high-voltage sections such as the chargers, high-voltage transformer,
exposure lamp control inverter, inverter for the LCD backlight and power supply unit.Especially,
the board of these components should not be touched since the electirc charge may remain in
the condensers, etc. on them even after the power is turned OFF.
• Be sure not to touch rotating/operating sections such as gears, belts, pulleys, fan, etc.
• Be careful when removing the covers since there might be the parts with very sharp edges
underneath.
• When servicing the machines with the main switch turned on, be sure not to touch live sections
and rotating/operating sections. Avoid exposure to laser radiation.
• Use suitable measuring instruments and tools.
• Avoid exposure to laser radiation during servicing.
- Avoid direct exposure to the beam.
- Do not insert tools, parts, etc. that are reflective into the path of the laser beam.
- Remove all watches, rings, bracelets, etc. that are reflective.

3. Main Service Parts for Safety
• Thebreaker, door switch,fuse, thermostat,thermofuse,thermistor,etc.are particularly important
for safety. Be sure to handle/install them properly. If these parts are shorted circuit and/or
made their functions out, they may burn down, for instance, and may result in fatal accidents.
Do not allow a short circuit to occur. Do not use the parts not recommended by Toshiba TEC
Corporation.
4. Cautionary Labels
• During servicing, be sure to check the rating plate and the cautionary labels such as “Unplug
the power cord during service”, “Hot area”, “Laser warning label” etc. to see if there is any dirt
on their surface and whether they are properly stuck to the copier.
5. Disposition of Consumable Parts, Packing Materials, Used batteries and RAM-ICs
• Regardingtherecovery anddisposalofthecopier, supplies,consumableparts,packing materials,
used batteries and RAM-ICs including litium batteries, it is recommended to follow the relevant
local regulations or rules.
6. When parts are disassembled, reassembly is basically the reverse of disassembly unless
otherwise noted in this manual or other related documents. Be careful not to reassemble
small parts such as screws, washers, pins, E-rings, star washers in the wrong places.
7. Basically, the machine should not be operated with any parts removed or disassembled.
8. Precautions Against Static Electricity
• The PC board must be stored in an anti-electrostatic bag and handled carefully using a wrist-
band, because the ICs on it may become damaged due to static electricity.
Caution: Before using the wristband, pull out the power cord plug of the copier and
make sure that there are no uninsulated charged objects in the vicinity.
Caution : Dispose of used batteries and RAM-ICs including lithium batter-
ies according to this manual.
Attention : Se débarrasser de batteries et RAM-ICs usés y compris les batteries
en lithium selon ce manuel.
Vorsicht : Entsorgung des gebrauchten Batterien und RAM-ICs (inklusive
der Lithium-Batterie) nach diesem Handbuch.

2. ERROR CODE AND SELF-
DIAGNOSIS
3. ADJUSTMENT
4. PREVENTIVE MAINTENANCE
(PM)
5. TROUBLESHOOTING
6. UPDATING THE FIRMWARE
8. WIRE HARNESS CONNECTION
DIAGRAMS
7. POWER SUPPLY UNIT
1. SPECIFICATIONS /
ACCESSORIES / OPTIONS /
SUPPLIES

I
CONTENTS
1. SPECIFICATIONS / ACCESSORIES / OPTIONS / SUPPLIES.................................................. 1-1
1.1. Specifications ........................................................................................................................ 1-1
1.2. Accessories........................................................................................................................... 1-5
1. 3. Options .................................................................................................................................. 1-6
1. 4. Supplies................................................................................................................................. 1-6
1.5. System List ........................................................................................................................... 1-7
2. ERROR CODES ANDSELF-DIAGNOSIS................................................................................... 2-1
2. 1. Error Codes............................................................................................................................ 2-1
2.2. Self-diagnosisModes............................................................................................................. 2-8
2.2. 1. Input check (test mode 03) ....................................................................................... 2-10
2. 2.2. Output check (test mode 03) .................................................................................... 2-16
2.2.3. Testprint mode(04) .................................................................................................. 2-19
2.2. 4. Adjustmentmode(05)............................................................................................... 2-20
2.2. 5. Settingmode(08) ..................................................................................................... 2-31
3. ADJUSTMENT............................................................................................................................ 3-1
3. 1. Hard Disk Formatting ............................................................................................................ 3-1
3.2. AdjustmentofAuto-tonerSensor ........................................................................................... 3-2
3.3. DimensionalAdjustmentofCopiedImage.............................................................................. 3-4
3. 3. 1. Overview .................................................................................................................. 3-4
3. 3. 2. Paper alignment ........................................................................................................ 3-6
3.3. 3. Paperrelatedadjustment .......................................................................................... 3-7
3. 3. 4. Scanner related adjustment ..................................................................................... 3-12
3. 4. Image Quality Adjustment..................................................................................................... 3-19
3. 4. 1. Image density for copier .......................................................................................... 3-19
3. 4. 2. Sharpness adjustment for copier............................................................................. 3-20
3. 4. 3. Gamma slope adjustment for copier........................................................................ 3-20
3. 4. 4. Setting for range correction for copier ..................................................................... 3-21
3. 4. 5. Adjustment of background peak for range correction for copier.............................. 3-21
3. 4. 6. Adjustment of blurred/thin spotted text .................................................................... 3-22
3. 4. 7. Adjustment of image density for printer ................................................................... 3-22
3. 5. High-voltage Adjustment....................................................................................................... 3-23
3. 6. Adjustment of Scanning Section ........................................................................................... 3-25
3. 6. 1. Carriages ................................................................................................................. 3-25
3. 6. 2. Lens unit .................................................................................................................. 3-29
3. 7. Adjustment of Paper Feeding System................................................................................... 3-32
3. 7. 1. Sheet sideways deviation caused by paper feeding ................................................ 3-32
3. 8. Adjustment of Developer Unit ............................................................................................... 3-34
3. 9. Adjustment of Fuser Unit ...................................................................................................... 3-35
3. 9. 1. Adjustment of fuser roller pressure ......................................................................... 3-35
JUNE 2002 © TOSHIBA TECe-STUDIO550/650/810 CONTENTS

IIJUNE 2002 © TOSHIBA TEC e-STUDIO550/650/810 CONTENTS
3. 9. 2. Setting of fuser roller temperature........................................................................... 3-36
3. 9. 3. Adjustment of fuser inlet guide ................................................................................ 3-36
3. 9. 4. High-fusing mode..................................................................................................... 3-37
3. 10 Adjustment of Exit/Reversal Unit .......................................................................................... 3-38
3. 10. 1.Adjustment of sideways deviation at reverse discharging ....................................... 3-38
3. 11. Adjustmet of Reversing Automatic Document Feeder .......................................................... 3-39
3. 11. 1.Installing of the RADF unit....................................................................................... 3-39
3. 11. 2.Skew adjustment ..................................................................................................... 3-40
3. 11. 3.Adjustment of solenoid ............................................................................................ 3-41
3. 11. 4.Adjustment of RADF open/close switch .................................................................. 3-42
3. 11. 5.Adjustment of RADF height ..................................................................................... 3-42
3. 12. Key Copy Counter (MU-8, MU-10)........................................................................................ 3-43
4. PREVENTIVE MAINTENANCE (PM) ......................................................................................... 4-1
4. 1. PM Support Mode ................................................................................................................. 4-1
4. 1. 1. General description ................................................................................................... 4-1
4.1. 2. Operationalflowandoperational screen.................................................................... 4-1
4.2. GeneralDescriptionsforPMprocedure.................................................................................. 4-5
4.3. OperationalItemsinOverhauling ........................................................................................... 4-5
4.4. PreventiveMaintenanceChecklist ......................................................................................... 4-5
4.5. PM Kit ................................................................................................................................... 4-19
4.6. Jig List................................................................................................................................... 4-20
4.7. PrecautionsforStoringandHandlingSupplies....................................................................... 4-21
4.7. 1. Precautionsfor storingTOSHIBA supplies................................................................ 4-21
4.7.2. Checking andcleaning of OPC drum ........................................................................ 4-21
4. 7. 3. Checkingandcleaningofdrumcleaningbladeandtransferbeltcleaningblade ............. 4-22
4.7.4. Handling ofdrum cleaning brush and transfer belt cleaning brush ............................. 4-23
4. 7. 5. Handling of transfer belt ............................................................................................ 4-23
4.7.6. Checking andcleaning offuser roller and pressure roller........................................... 4-23
4.7.7. Checkingandreplacingofcleaningweband cleaningrollers (felt,metal).................. 4-24
5. TROUBLESHOOTING ............................................................................................................... 5-1
5.1 Diagnosis and Prescription for Each Error Code and Phenomenum .................................... 5-1
5.1.1 Paper transport jam ................................................................................................. 5-1
5.1.2 Paper misfeeding ..................................................................................................... 5-14
5.1.3 Cover open jam........................................................................................................ 5-21
5.1.4 Jams at eit/reverse section and other transport jams ............................................. 5-24
5.1.5 Original jam in RADF ............................................................................................... 5-33
5.1.6 Paper jam in finisher ................................................................................................ 5-37
5.1.7 Drive system related service call............................................................................ 5-48
5.1.8 Process system related service call ....................................................................... 5-58
5.1.9 Scanning system related service call ..................................................................... 5-60
5.1.10 Fuser unit related service call ................................................................................. 5-62

IIIe-STUDIO550/650/810 CONTENTS
5.1.11 Communication related service call ........................................................................ 5-68
5.1.12 ADF related service call .......................................................................................... 5-71
5.1.13 Laser optical unit related service call...................................................................... 5-76
5.1.14 Finisher related service call .................................................................................... 5-79
5.1.15 Service call for others ........................................................................................... 5-101
5.1.16 Troubleshooting for image quality control .............................................................. 5-102
5.1.17 Troubleshooting for surface potential control ......................................................... 5-105
5.2 Troubleshooting for the Image............................................................................................. 5-107
6. FIRMWARE UPDATING............................................................................................................. 6-1
6. 1. Software Installing for Firmware Updating ............................................................................ 6-2
6. 1. 1. Outline ..................................................................................................................... 6-2
6. 1. 2. Requirements........................................................................................................... 6-2
6. 1. 3. Dial-up network function .......................................................................................... 6-4
6. 1. 4. Installing of dial-up network ..................................................................................... 6-8
6. 1. 5. Setting of dial-up network ........................................................................................ 6-10
6. 1. 6. Software installing for FTP server ........................................................................... 6-14
6. 2. Operation Procedure in [3][9] Mode...................................................................................... 6-18
6. 2. 1. Outline ..................................................................................................................... 6-18
6. 2. 2. Preparation .............................................................................................................. 6-18
6. 2. 3. Updating procedure.................................................................................................. 6-20
6. 2. 4. Display ..................................................................................................................... 6-28
6. 3. Firmware Updating with Download Jig.................................................................................. 6-32
6. 3. 1. System firmware...................................................................................................... 6-33
6. 3. 2. Engine firmware ....................................................................................................... 6-39
7. POWER SUPPLY UNIT ........................................................................................................7-1
7. 1. Output Channel ..................................................................................................................... 7-1
7. 2. Fuse ...................................................................................................................................... 7-5
8. WIRE HARNESS CONNECTION DIAGRAMS ........................................................................8-1
8. 1. AC Wire Harness .................................................................................................................. 8-2
8. 2. DC Wire Harness ................................................................................................. 8-4, Appendix
JUNE 2002 © TOSHIBA TEC

JUNE 2002 ©TOSHIBATEC 1 - 1 e-STUDIO550/650/810 SPECIFICATIONS
1. SPECIFICATIONS / ACCESSORIES / OPTIONS / SUPPLIES
1. 1. Specifications
When the specification is different among e-STUDIO550, 650 and 810, the value for e-STUDIO650 is
shown by [ ] and the value for e-STUDIO810 is shown by { }.
• Copy process ...............Indirect electrophotographic process (dry system)
•Type..............................Console type
• Originaltable ................Fixed type (left rear corner used as a guide to place originals)
• Acceptable originals .....Sheets, books and 3-dimensional objects
The automatic document feeder only accepts paper (single-sided originals:
50~127g/m2/13~34Ib.Bond, double-sided originals: 50~104g/m2/13~28Ib.Bond)
excluding carbon paper,pastedsheetandstapledsheet.
Maximum size : A3/LD
• Copy speed
e-STUDIO650
Paper size Size specified Size not specified
Bypassfeeding
Papersupply Tandem
LCF
A4, LT, B5 Topsidedischarging 65 65 48 33
Backsidedischarging 65 65 48 33
A4-R,B5-R, Topsidedischarging 50 — 42 33
A5-R,LT-R,ST-R Backsidedischarging 48 — 42 33
B4, LG Topsidedischarging 43 — 37 33
Backsidedischarging 40 — 37 33
A3, LD Topsidedischarging 37 — 33 33
Backsidedischarging 34 — 33 33
Cassette
(Copies/min.)
e-STUDIO550 (Copies/min.)
Paper size Size specified Size not specified
Bypassfeeding
Papersupply Tandem
LCF
A4, LT, B5 Topsidedischarging 55 55 48 33
Backsidedischarging 55 55 48 30
A4-R,B5-R, Topsidedischarging 44 — 42 33
A5-R,LT-R,ST-R Backsidedischarging 42 — 42 30
B4, LG Topsidedischarging 39 — 37 33
Backsidedischarging 35 — 35 30
A3, LD Topsidedischarging 34 — 33 33
Backsidedischarging 30 — 30 30
Cassette

e-STUDIO550/650/810 SPECIFICATIONS 1 - 2 JUNE 2002 ©TOSHIBATEC
*System copy speed *System copy speed, including
scanning time, is available when 10
sheets of A4-sized original are set
onRADFand oneofthecopy modes
in the left table is selected.
*1stcassetteisselectedandcopying
is at the sort mode.
*Finisher,hole-punchunitandinserter
areinstalled.
*Measurement deviation is included
since the system copy speed was
measuredbyactualmeasurement.
*“–”means“Notacceptable”.
*Eachcopyspeeddescribedin the table of thepreviouspageisavailablewhendoing a multiple copying
ofthemanually placed single-sided originals, and in this mode, only the topsidedischargingiscarried
out.
*When using the automatic document feeder, each copy speed of 55 [65] {81} copies/min.is available
only when the following conditions are met:
•Original/Mode : Single-sided original, A4/LT size, 1 sheet/APS and automatic
density are not selected.
• Preset number of sheets: 55 [65] {81} or more.
•Reproductionratio : 100%
e-STUDIO e-STUDIO e-STUDIO
550 650 810
Single-sidedoriginals 1 set 18"86 16"81 15"96
훹3 sets 40"17 35"99 30"52
Single-sidedcopies 5 sets 61"92 53"56 45"19
Single-sidedoriginals 1 set 21"28 20"70 20"46
훹3 sets 42"91 39"47 36"37
Double-sidedcopies 5 sets 64"89 57"70 49"48
Double-sidedoriginals 1 set 35"32 35"21 34"36
훹3 sets 78"61 71"70 63"89
Double-sidedcopies 5 sets 121"96 108"01 95"06
Double-sidedoriginals 1 set 31"77 31"49 30"88
훹3 sets 74"75 67"97 60"58
Single-sidedcopies 5 sets 117"88 104"64 90"02
Copymode sec.
e-STUDIO810
Paper size Size specified Size not specified
Bypassfeeding
Papersupply Tandem
LCF
A4, LT, B5 Topsidedischarging 81 81 50 34
Backsidedischarging 81 81 50 34
A4-R,B5-R, Topsidedischarging 61 — 44 34
A5-R,LT-R,ST-R Backsidedischarging 56 — 44 34
B4, LG Topsidedischarging 52 — 39 34
Backsidedischarging 45 — 39 34
A3, LD Topsidedischarging 43 — 34 34
Backsidedischarging 37 — 34 34
Cassette
(Copies/min.)

JUNE 2002 ©TOSHIBATEC 1 - 3 e-STUDIO550/650/810 SPECIFICATIONS
• First copy time ..................3.3 seconds or less (A4/LT, LCF, 100%, original placed manually)
•Warming-uptime ................Approx.160seconds(e-STUDIO550/650/810,Temperature:20°C)
Notes: 1. This is at the condition not entering the toner supply operation.
2. The auto job start is not operated.
• Multiple copying.................Up to 9999 copies; set number entered with digital keys
•Reproductionratio..............Actual ratio: 100±0.5%
Zooming: 25~400% in increments of 1%
(25~200%whenusingthe RADF)
•Resolution/Gradation .........Read: 600dpi
.........Write: Equivalent to 2400 dpi x 600 dpi
(primaryscanning only : 4 division smoothing)
• Eliminated image width......Leadingedge:3.0±1.0mm,Trailigedge:2.0±1.0mm, Sideedges:2.0±2.0 mm
•Paperfeeding.....................Automatic feeding: Copier cassettes–2 cassettes (Paper stack height
55 mm, equivalent to 550 sheets; 64 to 80 g/m2 (17
to22lb.Bond))
LCF(Paperstackheight137mm:equivalentto 2500
sheets;64 to 80 g/m2, 17 to 22 lb.Bond)
Bypass feeding: (Paper stackheight 11 mm:equivalent to100 sheets;
64 to 80 g/m2, 17 to 22 lb.Bond)
• Capacity of originals in the automatic document feeder
.................A3~A5-R,LD~ST-R : 100 sheets
• Automatic duplexer............Stackless, Switchback type
•Toner supplying ..................Automatic toner density detection/supply
Toner cartridgereplacingmethod
(There is a recycle toner supplying system.)
•Copypaper
Cassette Duplexcopy LCF Bypass copy Remarks
Size A3~A5R, A4, LT A3~A5-R,LD~ST-R, No guarantee for 8K,
LD~ST-R, 13"LG, 8.5"x8.5", 8.5"x8.5", 8K, 16K, 16K-R 16K, 16K-R at duplex
8K, 16K, 16K-R (Non-standardoruser- copy
specifiedsizescanbeset.)
Weight 64~209g/m2,17~110lb.-index 64~209g/m2
17Ib~110Ib-index
Special Tabpaper _ Tracingpaper,labels, Specialtypesofpaper
paper (2ndcasetteonly) OHPfilm(thickness: shouldberecommanded
80µmorthicker),tabpaper byToshiba.

e-STUDIO550/650/810 SPECIFICATIONS 1 - 4 JUNE 2002 ©TOSHIBATEC
• Density control ..................Automatic density mode and manual density mode selectable in 11 steps
•Weight ...............................Approx. 200kg,441lb
• Power requirements ...........AC 115V/15A, AC 220 – 240V/10A
•Powerconsumption ...........2.0 kW or less (115V series, 200V series)
*Theelectric poweris supplied to the finisher andexternal LCF (optional) through the copier.
•Total counter ......................Electronic counter
• Dimensions of the copier ...Seethefigurebelow.(W698x D778 x H1207 mm)
1207 mm
698 mm
778 mm

JUNE 2002 ©TOSHIBATEC 1 - 5 e-STUDIO550/650/810 SPECIFICATIONS
1. 2. Accessories
Unpacking/setupinstruction 1 pc.
Operator’sManual 1 pc. (not available for MJD)
PM sticker 1 pc. (for MJD)
Setup report 1 set. (for NAD and MJD)
Customer satisfaction card 1 pc. (for MJD)
Operator’s Manualpocket 1 pc.
Powercable 1 pc.(for ASD, AUD and MJD)
Warrantysheet 1 pc.(forNAD)
Drum 1 pc.
Drumcover 1 pc.
Original feeding tray 1 pc.
Tab paper end guide 1 pc.
* Machine version
NAD: North America
MJD: Europe
AUD: Australia
ASD: Asia

e-STUDIO550/650/810 SPECIFICATIONS 1 - 6 JUNE 2002 ©TOSHIBATEC
Finisher MJ-1017,MJ-1018
Holepunchunit MJ-6003N/E/F/S
Inserter MJ-7001
Staplecartridge STAPLE-600/STAPLE-700(forsaddlestitcher)
Externallargecapacityfeeder MP-4003A/L
Key copy counter/Key copy counter socket MU-8/MU-10
Dampheaterkit MF-6510U/E
Printercontroller GL-1020
Printerboard GA-1140
1. 4. Supplies
1. 3. Options
Drum OD-6510
Developermaterial D-6510
Toner PS-ZT6510/PS-ZT6510/PS-ZT-6510D
Toner bag PS-TB6510/PS-TB6510E

JUNE 2002 ©TOSHIBATEC 1 - 7 e-STUDIO550/650/810 SPECIFICATIONS
Finisher MJ-1017
Staplecartridge STAPLE-600
Staplecartridge STAPLE-700 Finisher
MJ-1018
Holepunchunit MJ-6003 Inserter
MJ-7001
Printercontroller GL-1020
Printerboard GA-1140
Keycountersocket MU-10
Keycounter MU-8
LCF MP-4003
1. 5. System List

JUNE 2002 © TOSHIBATEC 2 - 1 e-STUDIO550/650/810 ERRORCODESANDSELF-DIAGNOSIS
Paper transport jam inside the E01 Leading edge of paper not reaching the fuser exit sensor
copier(1) E02 Trailingedge ofpaper notpassing the fuserexit sensor
E03 Paper remaininginside thecopier atpowerON
E09 Jam caused by an abnormal HDD
Papermisfeeding E11 Misfeedingduring duplexprinting
(paper not reaching the registration sensor)
E12 Bypass misfeeding
(paper not reaching the registration sensor)
E13 1st cassette misfeeding
(paper not reaching the 1st cassette feed sensor)
E14 2nd cassette misfeeding
(paper not reaching the 2nd cassette feed sensor)
E15 3rd cassette misfeeding
(paper not reaching the 3rd cassette feed sensor)
E16 4th cassette misfeeding
(paper not reaching the 4th cassette feed sensor)
E18 Tandem LCF misfeeding
(paper not reaching the tandem LCF feed sensor)
E19 External LCFmisfeeding
(papernot reachingthe externalLCF feedsensor)
Papertransportjaminsidethecopier(2) E20 Paper fed from the 1st cassette
(notreaching theregistration sensor)
E21 Paper fed from the 1st cassette
(not reaching the 1st cassette transport sensor)
E22 Paper fed from the 2nd cassette
(not reaching the registration sensor)
E23 Paper fed from the 2nd cassette
(not reaching the 1st cassette transport sensor)
E24 Paper fed from the 2nd cassette
(not reaching the 2nd cassette transport sensor)
E25 Paper fed fromthe externalLCF
(notreaching theregistration sensor)
E30 Paper fed from the 3rd cassette
(not reaching the registration sensor)
E31 Paper fed from the 3rd cassette
(not reaching the 1st cassette transport sensor)
E32 Paper fed from the 3rd cassette
(not reaching the 2nd cassette transport sensor)
Group ErrorCode Machine Status
2. ERROR CODES AND SELF-DIAGNOSIS
2. 1. Error Codes
Instead of the set number, one of the following error codes is displayed with pressing the [CLEAR] key and
the digital key “8” simultaneously when the “CLEAR PAPER” or “CALL SERVICE” symbol is flashing.

e-STUDIO550/650/810 ERRORCODESANDSELF-DIAGNOSIS 2 - 2 JUNE 2002 © TOSHIBA TEC
Papertransportjaminsidethecopier(2) E33 Paper fed from the 3rd cassette
(not reaching the 3rd cassette transport sensor)
E34 Paper fed from the 4th cassette
(not reaching the registration sensor)
E35 Paper fed from the 4th cassette
(not reaching the 1st cassette transport sensor)
E36 Paper fed from the 4th cassette
(not reaching the 2nd cassette transport sensor)
E37 Paper fed from the 4th cassette
(not reaching the 3rd cassette transport sensor)
E38 Paper fed from the 4th cassette
(not reaching the 4th cassette transport sensor)
E3C Paper fed from the tandem LCF
(not reaching the registration sensor)
E3D Paper fed from the tandem LCF
(not reaching the 1st cassette feed sensor)
E3E Paper fed from the tandem LCF
(not reaching the 2nd cassette feed sensor)
E3F Paper fed from the tandem LCF
(not reaching the tandem LCF transport sensor)
Cover open jam E41 Front cover opened during printing
E44 Feed coveropenedduring printing
E45 LCF side coveropened duringprinting
E46 Bypassfeed unitcover openedduring printing
E47 Exit cover openedduring printing
Transport jam (exit/reversing section E50 Leading edge of paper not reaching the reverse sensor 2
and others) E51 Leading edge of paper not reaching the transport sensor 1
E52 Leading edge of paper not reaching the transport sensor 2
E54 Leading edge of paper not reaching the transport sensor 3
E55 Paper remaining on the transport path when CRUN is OFF
E57 Leading edge of paper not reaching the reverse sensor 1
E58 Trailing edge of paper not passing the reverse sensor 1 or
reverse sensor 2
E59 Trailingedge ofpaper notpassing theexitsensor
E5A Leadingedgeof papernot reachingthe exitsensor
Transport jam (RADF) E71 Originalfeedingjam
E72 Originaltransportjam
E73 Original dischargingjam
E74 Original reversing jam
E76 Smalloriginal dischargingjam
E77 Scanning section transportjam
E7B RADFopenedat theoriginaltransporting
E7C RADFopened atthelarge originaldischarging
E7D RADFopened atthe smalloriginal reversing
E7E RADFopenedat thesmall originaldischarging
E7F RADF openedat theoriginal scanning section
Group ErrorCode Machine Status

JUNE 2002 © TOSHIBATEC 2 - 3 e-STUDIO550/650/810 ERRORCODESANDSELF-DIAGNOSIS
Transport jam (RADF) E80 Jam access cover opened atthe original feeding
E81 Jam access cover opened at the original transporting
E82 Jamaccess coveropened atthe largeoriginal dischaging
E83 Jam access cover opened at the small original reversing
E84 Jamaccess coveropened atthe smalloriginal discharging
E85 Jam access cover opened at the original scanning section
Paper jam in finisher E9F Punching jam
EA1 Finisher paper transport delay jam
EA2 Finisher paper transport stop jam
EA3 Paper remaining inside the finisher at power ON
EA4 Finisher front door opened during printing
EA5 Finisher stapling jam
EA6 Finisher early arrival jam
EA7 Stack transport jam before stapling
EA8 Saddle stitcher stapling jam
EA9 Saddle stitcher door opened during printing
EAA Paper remaining at the saddle stitcher at power ON
EAB Saddle stitcher paper transport stop jam
EAC Saddle stitcher paper transport delay jam
EAD Print end command time-out jam
EAE Receiving time time-out jam
EB3 Ready time time-out jam
EC0 Inserter feeding delay jam
EC1 Inserter feeding stop jam
EC2 Inserter reverse path delay jam 1
EC3 Inserter reverse path stop jam 1
EC4 Inserter reverse path delay jam 2
EC5 Inserter reverse path stop jam 2
EC6 Inserter transport delay jam 1
EC7 Inserter transport stop jam 1
EC8 Inserter transport delay jam 2
EC9 Inserter transport stop jam 2
ECA Paper remaining in the inserter when power is ON
ECB Wrong size of inserter
ECC Inserter feeding Jam
Papertransportjaminsidethe EB5 Paperleft onthe transportpath
copier(3) EB6 Paperleft onthetransport path
Group ErrorCode Machine Status

e-STUDIO550/650/810 ERRORCODESANDSELF-DIAGNOSIS 2 - 4 JUNE 2002 © TOSHIBA TEC
Group ErrorCode Machine Status
Paper feeding system related service call C04 Abnormalfeedmotor
C13 Abnormal 1st cassette tray (Paper can be fed from cassettes
other than the 1st cassette.)
C14 Abnormal 2nd cassette tray (Paper can be fed from cassettes
other than the 2nd cassette.)
C15 Abnormal 3rd cassette tray (Paper can be fed from cassettes
otherthan the3rd cassette.)
C16 Abnormal 4th cassette tray (Paper can be fed from cassettes
other than the 4th cassette.)
C18 Abnormal tandem LCF tray-up motor
(Paper can be fed from cassettes other than the tandem LCF
cassette.)
C1A Abnormaltandem LCFendfence motor
(Paper can be fed from cassettes other than the tandem LCF
cassette.)
C1C Abnormalexternal LCFtray-up motor
(Paper can be fed from cassettes other than the external LCF)
Scanning system related service call C26 Peak detection error
C27 Carriagehome positionsensor notgoing OFFwithina fixedtime
C28 Carriage homeposition sensornot goingON within afixed time
Processing system related service call C36 Abnormal mainchargerwire cleanerdrive motor
C37 Abnormaltransfer beltcam motor
CD1 Abnormal drumcleaningbrush motor
CD2 Abnormalused tonertransport motor
CD3 Abnormalrecycle toner transportmotor
CD4 Full tonerbag
Fuserunit relatedservice call C41 Abnormal thermistoror heaterat thepower ON
C43 Abnormalthermistorafterabnormality judgment
C44 Abnormalfuserafterabnormality judgment
C45 Abnormal sidethermistor afterthe copier hasbecome ready
C46 Abnormalpressure rollerthermistor duringa readystate
C47 Abnormal IHpowervoltage/ IH initializationerror
C48 IGBThightemperature
C49 Abnormal IH circuit or coil
C4A Cleaningweb finished
CD5 Webmotor signalpath error

JUNE 2002 © TOSHIBATEC 2 - 5 e-STUDIO550/650/810 ERRORCODESANDSELF-DIAGNOSIS
Communicationrelated servicecall C55 RADF I/F error
C56 Communicationerror betweenmain CPUand PFC
C57 Communicationerror betweenmain CPUand IPCboard
C58 Communicationerrorbetween IPC boardand finisher
C59 Communication errorbetween mainCPU andlaser CPU
F07 Communication errorbetween SYSboard andLGCboard
F11 Communication errorbetween SYSboard andSLGboard
RADF related service call C73 EEPROM initializationerror
C82 Readsensor adjustmenterror
C83 Originallength sensoradjustment error
C84 Smalloriginal reversesensor adjustmenterror
C85 Abnormaltraylift motor
C86 Largeoriginal exitsensor adjustmenterror
Laser optical unit related service call CA1 Abnormal polygonal motor
CA2 H-Sync detection error
CA3 Secondaryscanning coarseadjustment error
CA5 Laserpower adjustmenterror
CA6 Lasercalibration error
CA9 Image data transmission error from SYS board
CAA Secondary scanning fine adjustment error
CAB Secondary scanning inter-page compensation error
CAC Primary scanning dot adjustment error
CD0 Laser initializing time out
CE0 Abnormal comparator
CE1 Beam sensor detection error
CE2 Sensor busy error
CE3 Primaryscanning adjustmenterror
CE4 Abnormalwindow comparator
Finisherrelated servicecall CB1 Abnormalfeedmotor
CB2 Abnormaldelivery motor
CB3 Abnormaltray liftmotor
CB4 Abnormalalignment motor
CB5 Abnormalstaplemotor
CB6 Abnormalstapler shiftmotor
CB7 Abnormalheight sensor
CB8 Abnormalbackup RAMdata
CB9 Abnormalsaddle stitcherpaperpushing platemotor
CBA Abnormal saddlestitcher stitchmotor (front)
CBB Abnormal saddlestitcher stitchmotor (rear)
CBC Abnormal saddle stitcher alignment motor
CBD Abnormal saddle stitcher guide motor
CBE Abnormal saddle stitcher paper folding motor
CBF Abnormal saddlestitcherpaper positioningplatemotor
Group ErrorCode Machine Status

e-STUDIO550/650/810 ERRORCODESANDSELF-DIAGNOSIS 2 - 6 JUNE 2002 © TOSHIBA TEC
Group ErrorCode Machine Status
Finisherrelated servicecall CC0 Abnormalsaddle stitchersensor connectorconnection
CC1 Abnormalsaddle stitchermicroswitch
CC2 Abnormal communicationbetweenfinisher andsaddlestitcher
CC4 Abnormal swingmotor
CC5 Abnormal horizontalregistrationmotor
CC6 Abnormal punchmotor
CC7 Abnormalpunch unitbackup RAMdata
CCC Communicationerrorbetween inserterand finisher
CCD Abnormalinserter EEPROM
CCE Abnormalinserter fan
Service call for others C94 Abnormalmain CPU
F10 HDD formatting error