Toshiba Stratagy 24SBC Service manual

Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Blvd., Irvine, CA 92618-1697 [phone]
http://telecom.toshiba.com 1 of 6
Stratagy®
Technical Bulletin
726+,%$
Stratagy 24SBC Enhanced
Voice Processing System
Starting in August, 1999, hardware enhancements were made to the Stratagy 24 Voice Processing system
and a new enhanced model Stratagy 24SBC started shipping in place of the Stratagy 24 system. This
bulletin describes the new Stratagy 24SBC hardware enhancements. The Stratagy 24SBC still ships with
software version V24.225 and supports all of the same Stratagy 24 features.
Hardware Description
The Stratagy 24SBC (see Figure 1) is a PC-based system that has a new passive backplane with all of the
computer circuitry on a Single Board Computer (SBC). The hardware platform is a desktop model that
supports up to 6 voice boards for a maximum of 24 ports, and provides 33 hours of voice storage. The
Stratagy 24SBC carries the same two-year warranty as all the other Stratagy products.
Figure 1 Stratagy 24SBC
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Power LED
Power Switch
Hard Drive LED
Reset Button
Floppy Disk Drive
Auxiliary
Power Outlet
110/220V
Power Switch
AC Power Cord
Connector
Not Used
COM3
(default: available
for SMDI or IVR)
Printer Port
COM1 (default: fax 1)
Keyboard Connection
COM2 (default: fax 2)
Monitor Connection
Voice Ports (3,4)
COM4
(default: remote access)
Voice Ports (1,2)
To Printer
(optional)
TB40-0028
September,1999 4100047

Hardware Description TB40-0028
Stratagy 24SBC Enhanced Voice Processing System
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The motherboard and power supply of the Stratagy 24SBC are unique for this product. The new
motherboard consists of a passive backplane mounted on the bottom of the PC chassis, with all of the
computer circuitry on a SBC (see Figure 2). The VGA video circuitry, disk controller, Central Processing
Unit (CPU) and 4MB of memory are resident on the SBC. The PC also comes equipped with a:
♦3.5” floppy disk drive
♦VGA white (monochrome) monitor
♦Keyboard for local maintenance
♦Four serial ports
♦Same Stratagy Activation Module (SAM) as the earlier Stratagy 24 systems (turquoise)
Figure 2 Stratagy 24SBC Internal View
Cover
Rhetorex Voice Boards
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110V
110V
Hard Drive
Single Board Computer
COM Card
Power Supply
Floppy Drive
Passive Backplane

TB40-0028 Hardware Description
Stratagy 24SBC Enhanced Voice Processing System 3 of 6
Voice Boards
The Stratagy 24SBC is factory equipped with a standard 4-port Rhetorex voice board.
Stratagy 24SBC can be expanded to their maximum capacity by installing additional Stratagy two- or
four-port standard voice boards. The two sizes of voice boards, half-length and full-length, are functionally
equivalent and can be used in the same system (see Figure 3 below). See Figure 2 on Page 2 of this bulletin
and Chapter 2 –Hardware Installation in the Stratagy R2 Installation and Maintenance Manual for details
on installing the boards.
Figure 3 Stratagy Standard Voice Boards
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Full-Length Voice Board
Shown: Address 300
Shown: (Setting for Board 1)
Shown: Address 300
Shown: (Setting for Board 1)
Half-Length Voice Board

Installation TB40-0028
Stratagy 24SBC Enhanced Voice Processing System
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Software/Feature Description
The Stratagy 24SBC is year 2000 compliant and ships with Release V24.225 software that Toshiba has
been shipping since September, 1998. All Release 2 features function the same on the Stratagy 24SBC as
they do on all other PC-based Release 2 Stratagy systems. For details on Release 2 features and options,
see the Release 2 Stratagy General Description, Installation and Maintenance Manual, and User Guide.
The optional fax/modem(s) on Stratagy 24SBC can be used to provide Fax Messaging, Fax on Demand
and Fax Back.
The Stratagy 24SBC comes preprogrammed for operation with the Strata DK424 systems, and can be plug-
and-play configured to work with other Strata DK telephone systems or configured to work with other
manufacturers’telephone systems.
The Stratagy 24SBC supports these Toshiba telephone systems:
♦Strata DK14/DK8 –all releases
♦Strata DK40i/DK40/DK16e/DK16 –all releases
♦Strata DK424/DK280 –all releases
♦Strata DK24/DK56/DK96 –Release 4
Installation
See Chapter 2 - Hardware Installation of the Release 2 Stratagy Installation and Maintenance Manual.
Accessing Stratagy
See Chapter 3 –Accessing Stratagy section of the Release 2 Stratagy Installation and Maintenance
Manual.

TB40-0028 Equipment
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Equipment
Many of the equipment items for the current Stratagy 24 Plus are also used on the Stratagy 24SBC. The
Requirements/Comments column in the following table notes shared items.
The following equipment is available from Toshiba as options:
System Item Description Requirements/Comments
24SBC SG-24SBC Stratagy 24SBC system with 4
voice ports and 33 hours of storage.
Includes keyboard and monitor.
Add 2 or 4-port voice board(s) as
requiredto maximum capacity of 24
ports.
Note Duet/Quartet voice boards
cannot be installed on the
Stratagy 24SBC.
Spare Parts
SG-24P-KIT
Stratagy 24 Plus/StratagySBC
system spares kit. Includes metal
case, passive backplane, power
supply and cables.
As desired for spares. Same as
Stratagy 24 Plus.
SG-24/SBC Stratagy 24SBC Single Board Computer. Contains 4MB RAM,
VGA circuitry, and 2 COM ports. As desired for spares.
SG-24P-BP Stratagy 24 Plus/Stratagy SBC
Passive Backplane. As desired for spares. Same as Stratagy 24 Plus.
SG-24P-CB Stratagy 24 Plus/Stratagy SBC
cables. As desired for spares. Same as Stratagy 24 Plus.
SG-24P-MC Stratagy 24 Plus/Stratagy SBC
metal case. As desired for spares. Same as Stratagy 24 Plus.
SG-24P-COM2 Stratagy 24 Plus/Stratagy SBC serial communications card - 2
ports.
As desired for spares. Same as
Stratagy 24 Plus.
SG-MM Stratagy 24 Plus/Stratagy SBC
white VGA monitor. As desired for spares.
SG-4MB6L Stratagy 4MB memory board. As desired for spares. Same as
Stratagy 24 Plus.
SG-PS Stratagy power supply
(110/220VAC) As desired for spares. Same as Stratagy 24 Plus.
Voice Boards
SG-P2R Stratagy 2-port voice board. Expands system by two ports. As desired for spares. Same as
Stratagy 24 Plus.
SG-P4R Stratagy 4-port voice board. Expands system by four ports. As desired for spares. Same as
Stratagy 24 Plus.
Fax
SG-FMOD Fax/modem (includes RS-232 and
modular cables).
Required for Stratagy 16, Stratagy
24, Stratagy 24 Plus and Stratagy
24SBC Fax Messaging, Fax Back,
etc., applications. One per each
port of fax.
SG-FAXAPP-2.03 Stratagy fax application software creates User ID mailboxes for fax
application.
It is not necessary to have this
software to perform fax features
with Stratagy. Does not create fax
messaging applications. Same as
Stratagy 24 Plus.

Equipment TB40-0028
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Disk Drives SG-HD33 Stratagy Disk Drive - 33 Hours of
storage.
As desired for spares. Does not
include system software. Same as
Stratagy 24 Plus.
SG-FDD Stratagy floppy-disk drive 3.5”.As desired for spares. Same as
Stratagy 24 Plus.
SAM SG-SAM-24 Stratagy Activation Module (SAM). Required for system operation.
Same as Stratagy 24 Plus.
Miscellaneous
SG-KEYB Stratagy keyboard. As desired for spares. Same as
Stratagy 24 Plus.
SG-RMOD Remote access modem 2400 baud (includes RS-232 and modular
cables).
Required for remote access. Also
requires remote software installed
on portable PC. Same as Stratagy
24 Plus.
Software
SG-24S2.0 Stratagy 24 system software
version 2.xx. Floppy disk set (2).
Required to support one or multiple
Stratagy 24SBC system(s). Same
as Stratagy 24 Plus.
SG-PSE2.0 Stratagy prompts software - English
- version 2.x. Floppy disk set (3).
Required to support one or multiple
Stratagy system(s) using English
prompts. Same as Stratagy 24
Plus.
SG-PSS2.0 Stratagy prompts software - Spanish - version 2.x. Floppy disk
set (3).
Required to support one or multiple
Stratagy system(s) using Spanish
prompts. Same as Stratagy 24
Plus.
SG-PSF2.0 Stratagy prompts software - French-Canadian - version 2.x.
Floppy disk set (3).
Required to support one or multiple
Stratagy system(s) using French-
Canadian prompts. Same as
Stratagy 24 Plus.
SG-RS2.0
Stratagy remote software version
1.5 for portable PC. May be
installed on more than one portable
PC.
Required for remote access on
Stratagy 6 Lite, 6, 24, 24 Plus and
24SBC systems and local access
on these systems without keyboard
and monitor. Also requires a
portable PC or PC and modems.
System Item Description Requirements/Comments