Toshiba 4818-T10 User manual

Toshiba Global Commerce Solutions
Service Manual
4818-T10

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Copyrights
© 2018 All rights reserved. The information in this document is subject to change without
prior notice in order to improve reliability, design and function and does not represent a
commitment on the part of the manufacturer.
This document contains proprietary information protected by copyright. All rights are
reserved. No part of this manual may be reproduced by any mechanical, electronic, or
other means in any form without prior written permission of the manufacturer.
All trademarks are property of their respective owners
Liability Disclaimer
In no event will the manufacturer be liable for direct, indirect, special, incidental, or consequential
damages arising out of the use or inability to use the product or documentation, even if advised of the
possibility of such damages.
The information in this document is subject to change without notice

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Contents
Copyrights.............................................................................................. 2
Liability Disclaimer................................................................................ 2
Contents................................................................................................. 3
Safety...................................................................................................... 4
1. 4818-T10 Product Overview............................................................ 5
2. Before You Start............................................................................... 6
3. 4818-T10 Field Replaceable Unit .................................................... 7
4. Replacing Display Module .............................................................. 8
5. Replacing System Board................................................................10
6. Replacing Stand Base Unit ............................................................13
7. Replacing Memory Module ............................................................14
8. Replacing M.2 Storage ...................................................................15
9. Replacing the coin battery.............................................................16
10. Replacing Speaker..........................................................................17
11. Replacing 10” 2nd Display.............................................................18
12. Replacing 2X20 VFD.......................................................................19
13. Replacing MSR /MSR+iButton .......................................................20
14.System Board Connector /Function /Location .............................21

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Safety
Before installing this product, read Safety Information from accessory bag .
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalacítohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læ s sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety
Information. Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.

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1.
1. 4818-T10 Product Overview
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The Models 4818-T10 helps you provide fast, accurate customer service and manage
your restaurant or store more efficiently. You can configure the systems to support a
wide variety of both input/output (I/O) devices–everything from standard
serial-attached devices to Universal Serial Bus (USB)-attached devices. System
resources and the operating system might limit the use of ports. Figure 1 shows a
sample 4818-T10 configuration.
Note: The location of the peripherals in this diagram is not an indication of the actual
connector location.
Figure 1 : 4818-T10 Configuration with Optional features
To know more service information on the T10 product, contact the Service Center at
http://service.ebn.com.tw/tgcs/.

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2.
2. Before You Start
1. Save and close all open files and exit all open applications.
2. Shut down your system. Push the Power button -> system Shut down.
NOTE: If you are using a different operating system, see the documentation of
your operating system for shut-down instructions.
3. Please unplug the power cable before you start to work.
4. Please read and follow the instructions in this document carefully. Failure to
follow these instructions could damage your device and void the warranty.
Tools Suggested
All procedures in this document require the following tools:
#1, #2 Phillips screwdriver
(Magnetized suggested)
1.5 mm hexagon socket spanner
(Magnetized suggested)

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3.
3. 4818-T10 Field Replaceable Unit
1. User can purchase FRU from Toshiba Service Center located at EMEA, Asia
and US if you desire to conduct the maintenance and Hardware Service with
your own resource.
Toshiba FRU PN
Toshiba SMU PN
Description
3AC00686700
3AA01400300
FRU, Display Module for 4818-T10
3AC00686800
3AA01400400
FRU, System Board for 4818-T10
3AC00686900
3AA01397300
FRU, Stand Base Assembly
3AC00687000
3AA01397400
FRU, 2nd Display Dummy Cover
3AC00687100
3AA01397500
FRU, MSR Dummy Cover
3AC00687200
3AA01397600
FRU, Cable Cover
3AC00687300
3AA01397700
FRU, Stand Cover
3AC00687400
3AA01397800
FRU, 128GB SATA SSD for 4818-T10
3AC00689100
3AA01397900
FRU, 4GB Memory for 4818-T10
3AC00689200
3AA01398000
FRU, Power Adopter
3AC00689300
3AA01398100
FRU, Speaker
3AC00689400
3AA01398200
FRU, RJ50 to RS232 Cable
3AC00689500
3AA01398300
FRU, Coin Cell Battery
3AC00689600
3AA01398400
FRU, Misc Hardware Kit
3AC00690100
3AA01398800
FRU, Falcon 2x20 Display
3AC00690200
3AA01399000
FRU, Falcon MSR
3AC00690300
3AA01399200
FRU, Falcon 2nd Display
3AC00690400
3AA01401000
FRU, Falcon MSR + iButton
3AC00724700
3AA01429800
FRU, System BOX Cover
2. User can maintain and replace the FRU according to below drawing (figure 2)
Figure 2

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4.
4. Replacing Display Module
1. Remove the cable cover, stand cover and slightly uplift first.
2. Remove all IO cables. (LAN, 24V /12V PUSB, RS232, CD,mDP & USB)
3. Release 2 thumb screws of System board Box then slightly slide down

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4. Open the system box and detach the 50 pin LVSD cable (Section 5, step 1 to 5), and
then remove system box ,Remove stand base unit by release the 5 screws from
hinge plate then you can get Display Module off
5. Replace the new Display Module
6. Install Stand Base Unit
7. Install the System Board Box
8. When install the system board , please 50 pin LVDS connector direction and red dot
shall be follow below instruction and slide in tightly , otherwise , POS terminal may
not be get display powered on correctly

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5.
5. Replacing System Board
1. Remove the cable cover and slightly uplift first.
2. Remove all IO cables. (LAN, 24V /12V PUSB, RS232, CD & USB)
3. Release 2 thumb screws of System board Box then slightly slide down
4. Hold system board box with one hand and slightly uplift the pulling tab with another
hand
5. Remove 50 pin LVDS cable in red circle as shown below

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6. Loosen the seven screws in red circle as shown below by #2 Phillips screwdriver.
7. Remove four screws by 1.5 mm hexagon socket spanner then place the system board
at ESD proof area
8. Remove m.2 storage by #1 Phillips screwdriver, memory, and speaker. Replace the
new system board and re-install all accessories.

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9. When install the system board, please notice the 50 pin LVDS connector and red dot
direction as below instruction and slide in the connector tightly, otherwise, the
connector and PCBA may be damaged.”

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6.
6. Replacing Stand Base Unit
1. Remove the cable cover and slightly uplift first .
2. Remove all IO cables. (LAN, 24V /12V PUSB, RS232, CD & USB)
3. Release 2 thumb screws of System board Box then slightly slide down
4. Remove the system board box then remove stand base unit and stand cover by
release the 5 screws from hinge plate
5. After you remove the stand cover then you can replace new stand base unit

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7.
7. Replacing Memory Module
1. Follow Section 5 (step 1 to step 5) , then can get System board box open
2. Release the two ejectors on the slot by pushing them, and remove the memory
module from the slot.
3. Align and insert the new memory module in the slot and push both ends down
until the ejectors snap into place.
4. Reinstall the 50 pin LVDS cable and close the system board box carefully then
place system board box into POS terminal system correctly

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8.
8. Replacing M.2 Storage
1. Follow Section 5 (step 1 to step 5) , then can get System board box open
2. Loosen screw with #1 Philips screw driver , and remove the M.2 from the slot.
3. Align and insert the new M.2 storage in the slot and push end down into place
and tighten the screw .

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9.
9. Replacing the coin battery
1 Follow Section 5 (step 1 to step 4) , then can get system board box open
2 Removing the coin-cell battery
2.1 Disconnect the coin-cell battery cable from the system board
2.2 Note the location of the coin-cell battery and peel off from system board
3 Replacing the coin-cell battery
3.1 Adhere the coin-cell battery to the system board.
3.2 Connect the coin-cell battery cable to the system board.
1
2
1
2

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10.
10.Replacing Speaker
1. Follow Section 5 (step 1 to step 5) , then can get system board box open
2. Remove from connector from system board and loosen the four screws by #1
Phillips screwdriver as shown below then remove the speaker from the system
board box
3. Replace the new speaker ,connect the cable to system board and tighten 4
screws into system board box

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1111.
11.Replacing 10” 2nd Display
1. Loosen the two PHILLIPS screws from 2nd Display bracket
2. Remove the connector then can separate 2nd Display from POS terminal
3. Recap the 2nd Display dummy cover if not change 2nd Display .
4. Please follow users manual to replace the FRU 10” 2nd Display

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1112.
12.Replacing 2X20 VFD
1. Loosen the two PHILLIPS screws from VFD bracket
2. Remove the connector then can separate VFD from POS terminal
3. Recap the 2nd display dummy cover if not change VFD.
4. Please follow users manual to replace the FRU VFD

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1113.
13.Replacing MSR /MSR+iButton
1. Loosen the two PHILLIPS screws from MSR bracket
2. Remove the MSR from POS terminal and remove MSR bracket
3. Recap the MSR dummy cover if not change MSR
4. Please follow users manual to replace the FRU MSR