Trividia Health TRUE METRIX GO User manual

Call for assistance Monday - Friday,
8AM-8PM Eastern Standard Time
English or Spanish • 1-800-803-6025
www.trividiahealth.com
OWNER’S BOOKLET
•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••
Manufactured by:
Fort Lauderdale, FL 33309 U.S.A.
© 2023 Trividia Health, Inc. TRUE METRIX and the Trividia
Health logo are trademarks of Trividia Health, Inc.
RF4TVH35 Rev. 50
SELF MONITORING BLOOD GLUCOSE SYSTEM
For Tips and Instructions visit
TrividiaHealth.com for additional information
The Spanish Owner’s Manual is
located on TrividiaHealth.com

Expected Results for people without diabetes:
Plasma Blood Glucose Result1
Before eating < 100 mg/dL
2 hours after a meal < 140 mg/dL
For quick reference only, not intended as a
substitute for complete instructions. Please
read entire Owner’s Booklet and product
Instructions for Use before testing.
Fast Test Guide
1
2simple
steps
INSERT
TEST STRIP
APPLY
BLOOD SAMPLE
2
SELF MONITORING BLOOD GLUCOSE SYSTEM

10
3
4
7
6
5
Back of Meter
2
1
Front of Meter
① Display - Shows test results, messages, user prompts.
② Test Port - Insert TRUE METRIXTest Strip here, contact blocks
facing up.
③ Set Button - Turns meter on to view Average values and scroll
through Memory, sets up date/time, turns meter off.
④ Battery Tray - Holds battery (one non-rechargeable 3V lithium
battery #CR2032).
⑤ Meter Label - Contains serial number used to identify meter
when calling for assistance.
⑥ Micro USB Port - Used with a cable to upload results to a
computer.
⑦ Vial Lip Cover - Locks meter onto a vial of test strips.
KNOW YOUR SYSTEM
Meter

11
①Time, Date, Control Symbol (-C-),
Average Symbol (7-, 14-, or 30-day)
②Test Result
③Memory Result
④Battery Symbol
⑤Unit of measure -
Factory set to mg/dL,
cannot be changed by user.
⑥ Drop Symbol
⑦ Time is PM
AM does not show
3
4
6
7
1
2
5
Meter Full Display Screen

12
Test Strip
Insert test strip into meter before touching
Sample Tip to blood or control solution
drop. Allow sample drop to be drawn into
the Sample Tip until dashes appear in the
Display.
~Do not apply sample to top of test strip.
~Do not smear or scrape drop with test
strip.
Caution!
DO NOT insert Sample Tip into meter. This
may damage meter.
Do not apply more sample to the test strip
after testing begins.
1. Contact End - Insert test strip into meter with
contacts (blocks) facing up.
2. Sample Tip - Bring Tip of test strip to top of sample
drop (blood or control solution) after Drop Symbol
appears in the Display.
12

13
Test Strip Vial Label
(Example only and does not reflect
actual Control Test ranges)
Test Strip Vial Label
1. Lot Number (LOT) - Use for identification
when calling for assistance.
2. Expiration Dates (EXP)
3. Control Test Range - Range of numbers
where Control Test result must fall to
assure the system is working properly.
Caution!
Write date first opened on vial label. Discard vial and unused test strips if either the open vial expiration date
or the date printed next to EXP on vial label has passed, whichever comes first. See the test strip Instructions
for Use for open vial expiration date. Use of test strips past the Expiration Dates may give incorrect test results.
Discard out-of-date products and test with new products.
Ranges printed on test strip vial label are for Control Test results only and are not suggested levels for your
blood glucose.
LOT - ABC1234
EXP - 2023-10-31
1 - 22-52 mg/dL
2 - 95-129 mg/dL
3 - 261-353 mg/dL
{
3
1
2
2
May 30, 2023

14
Control Solution (Control)
1. Lot Number (LOT) - Use for identification
when calling for assistance.
2. Expiration Dates (EXP)
3. Control Solution Level (1, 2 or 3)
Caution!
Write date first opened on bottle label. Discard bottle if either 3 months after first opening or date printed next
to EXP on bottle label has passed, whichever comes first. Use of control solution past the Expiration Dates may
give incorrect test results. Discard out-of-date products and test with new products. Do not drink control
solution.
We recommend testing at least 2 levels of control solution. Contact place of purchase or call 1-800-803-6025,
Monday - Friday, 8AM-8PM EST, for assistance with obtaining different levels of control solution.
Control Solution Bottle Label (example)
May 30, 2023
1 22
3

15
To attach:
1. Set test strip vial on
flat surface with vial
lip facing to the left.
2. With Test Port facing
front, place bottom of
meter firmly on vial
top. Meter must be
seated flat on top of
vial cap.
3. Holding the vial, twist
the meter 1/4 turn
clockwise. The Test
Port area on the meter
should cover the vial
lip if attached properly.
To remove:
1. Holding the vial, twist the meter
1/4 turn counterclockwise.
2. Lift off meter off the vial top.
Test Port
Vial Lip
To Attach/Remove Meter to Test Strip Vial
The meter may also be used for testing
without attaching to the vial.

16
GETTING STARTED
The meter comes with pre-set time and date. Before using the meter for the first time or after a battery
change, check time and date and update as needed.
The meter turns on when:
~ a test strip is inserted into the Test Port, or
~ when Set Button is pressed and released (see Meter Memory and Time/Date Set Up).
Meter turns off when:
~ the test strip is released from the meter,
~ the Set Button is pressed and held for 3 seconds, or
~ after 2 minutes of non-use.

17
Testing Checklist:
✔ Check meter for damage (cracked Display, missing button, etc.). If damage is seen, do not use meter.
Call 1-800-803-6025, Monday - Friday, 8AM-8PM EST.
✔Check test strip vial for damage (cracked or broken vial). Discard damaged vial and contents (test strips). Use a
new vial of test strips for testing.
✔Write date first opened on test strip vial label. Discard vial and unused test strips if either the open vial
expiration date or the date printed next to EXP on vial label has passed, whichever comes first. See the test strip
Instructions for Use for open vial expiration date.
✔For Control Test, make sure you have clean tissues available. A small piece of plastic wrap, aluminum foil or
waxed paper may be used to hold the control solution sample drop used in the Control Test.
✔Check control solution bottle for any leaks or broken cap. Discard damaged bottle and open a new one for
testing.
✔Write date first opened on control solution bottle label. Discard bottle if either 3 months after first opening or
date printed next to EXP on bottle label has passed, whichever comes first.

18
Quality Control Testing
To assure accurate and reliable results, TRUE METRIX GO offers two kinds of quality control tests, an Automatic Self-Test
and a Control Test. These tests let you know that your system is working properly and your testing technique is good.
Automatic Self-Test:
An Automatic Self-Test is performed each time a test strip is inserted correctly into the Test Port. The Test lets
you know if the meter and the Display are working properly. The Automatic Self-Test does not take the place of
running a Control Test.
1. Insert test strip
into Test Port.
2. Full Display
appears. Check
for missing
segments.
3. Drop Symbol
begins to blink.
Meter may be
used for testing.
If an error message appears, the
meter will not perform a test.
See Troubleshooting or call
1-800-803-6025, Monday - Friday,
8AM-8PM EST.
Caution!
If any segments are missing in the
Display when test strip is inserted,
do not use meter for testing. Call
1-800-803-6025, Monday - Friday,
8AM-8PM EST.

19
Control Test:
We recommend performing ControlTests:
• before using your meter for the first time,
• for practice to ensure your testing technique is good,
• when opening a new vial of test strips,
• occasionally as a vial of test strips is used,
• if results seem unusually high or low,
• if the test strip vial has been left opened, exposed to extreme heat, cold, or humidity,
• whenever a check on the performance of the system is needed,
• if meter damage is suspected (meter was dropped, crushed, wet, etc.).
Performing a Control Test with more than one level of control solution is recommended to ensure that the system
is working properly. Three levels of TRUE METRIX Control Solution are available. Contact place of purchase or
call 1-800-803-6025, Monday - Friday, 8AM-8PM EST, for more information on how to obtain levels of control
solution.
Use ONLY TRUE METRIX Control Solution for Control Test.
Caution!
Ranges printed on test strip vial label being used are for Control Test results only and are not suggested levels
for your blood glucose. Do not drink control solution.

20
1. Gather and check supplies.
See Getting Started -Testing Checklist
(page 17).
2. Allow control solution,
vial of test strips and
meter to adjust to room
temperature for 10
minutes.
3. Wash hands.
Dry thoroughly.
How To Test Control Solution
Control Solution LabelTest Strip Label
Expiration Dates
LOT - ABC1234
EXP - 2023-10-31
1 - 22-52 mg/dL
2 - 95-129 mg/dL
3 - 261-3538 mg/dL
May 30, 2023
LOT 8LOA18 EXP 2023-10-31
May 30, 2023

21
4. Gently swirl or
invert control
solution bottle
to mix.
DO NOT SHAKE.
5. Remove one
test strip from
vial. Close vial
immediately.
Use test strip
quickly after
taking it out of
the vial.
6. Insert test strip into
Test Port. Meter turns
on.
Keep test strip in meter
until testing is finished.
Do not add control
solution to test strip
before inserting into
meter.
LB0010
9 JUNE 2009
7. Remove cap from
control solution
bottle. Gently
squeeze one drop
onto a clean tissue.
Wipe off bottle tip
and discard tissue.

22
8. Gently squeeze
a drop onto
a small piece
of unused
aluminum foil,
clear plastic
wrap, or waxed
paper . Wipe off
bottle tip and
discard tissue.
9. With test strip
still in meter,
bring Tip of test
strip to top of
sample drop
after Drop
Symbol appears
in the Display.
Allow drop to
be drawn into
test strip.
10. Remove test
strip from drop
when dashes
appear across
the meter
Display. Meter
is testing.
11. After testing is finished,
result appears in the meter
Display with the Control
Symbol.
LB0010
9 JUNE 2009

23
12. Compare result to Control
Test Range printed on the
test strip vial label for the
level of control solution
you are testing. If result
is in range, system can be
used for testing blood.
If result is not within
range, perform Control
Test again.
Caution!
If Control Test result is still outside the range after a
second Control Test, do not use the system for test-
ing blood. Call 1-800-803-6025, Monday - Friday,
8AM-8PM EST.
~If test strip is removed before testing is finished,
an error message appears. Discard old test strip
and retest using a new test strip.
~Do not put control solution drop on top of test
strip.
~Do not add sample drop to test strip and insert
that end into the meter. Meter will be damaged.
~If meter does not begin testing soon after
drawing up sample, discard test strip. Repeat
with a new test strip. If problem persists, see
Troubleshooting.
~Removing the test strip before result is displayed
cancels the test. An error message appears and
the result is not stored in Memory. Retest with
a new test strip and do not remove before result
is displayed.
Test Strip Vial Label
(Examples only and do not represent
actual Control Test ranges)
13. After result is
shown, remove
test strip from
meter and
discard. Meter
turns off. Recap
control solution
bottle tightly.
Control Solution
Bottle Label

24
TESTING BLOOD
Obtaining a Blood Sample
Caution!
Use ONLY capillary whole blood from the fingertip for testing.
DO NOT use venous blood or capillary whole blood obtained from alternative site for testing.
Wash your hands thoroughly with soap and warm water before and after handling the meter, lancing device,
lancets or test strips. Make sure your hands are completely dry before opening the test strip vial.
It is important to keep the meter and the lancing device clean and disinfected. For instructions on how to clean
and disinfect the meter and lancing device, see Meter Cleaning and Disinfecting and Lancing Device Cleaning
and Disinfecting in this Owner’s Booklet (pages 46 - 54).
~ If blood gets on the meter or lancing device, clean and disinfect the meter and lancing device before anyone
else touches them.
~ If the meter is being operated by a second person who provides testing assistance, the meter and lancing
device should be cleaned and disinfected prior to use by the second person.

25
ALL parts of your system could carry blood-borne pathogens after use, even after cleaning and disinfecting.
2,3
Cleaning and disinfecting the meter and lancing device destroys most, but not necessarily all, blood-borne
pathogens.
DO NOT share your meter or lancing device with anyone, including family members.
Lancets are for one time (single) use only. Do not re-use lancets as this may result in infection.
Used test strips and lancets are considered biohazardous. Dispose used test strips and lancets carefully according
to your Doctor or Healthcare Professional's instructions.
To help prevent false high results, wash hands before using the system to test blood, especially after fruit has
been handled.

26
1. Select area to be lanced. Wash with
soap and warm water, rinse, and dry
thoroughly. Disinfect the clean skin
with an antiseptic (e.g., 70% alcohol).
2. Place end of lancing device equipped
with lancet against fingertip. Lance
fingertip.
From Fingertip
Refer to lancing device’s Instructions for Use for more detailed instructions on using the lancing device.
Caution!
Use ONLY capillary whole blood from the
fingertip for testing. DO NOT use venous blood or
capillary whole blood obtained from alternative
site for testing.

27
4. After testing, recap and remove used
lancet from lancing device. Discard
used lancet.
Caution!
The used lancet may be biohazardous. Please
discard it carefully according to your Doctor
or Healthcare Professional's instructions.
3. Set lancing device aside.To help blood
drop form, lower hand to waist level and
gently massage from palm to fingertip.
Allow blood drop to form before
attempting to apply to the test strip.