Trividia Health True Metrix User manual

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REA4TVH35 Rev. 50
Owner’s Booklet
SELF MONITORING BLOOD GLUCOSE SYSTEM
Owner’s Booklet
AIR
Manufactured by:
Fort Lauderdale, FL 33309 U.S.A.
The Spanish Owner’s Manual is
located on TrividiaHealth.com

Fast Test Guide
Expected Results for people without diabetes:
Plasma Blood Glucose Result1
Before eating < 100 mg/dL
2 hours after a meal < 140 mg/dL
For quick reference only, not intended as a substitute for
complete instructions. Please read entire Owner’s Booklet
and product Instructions for Use before testing.
INSERT
TEST STRIP
1 2
APPLY
BLOOD SAMPLE
2 simple steps
SELF MONITORING BLOOD GLUCOSE SYSTEM
AIR
Notes:

Fast Test Guide
Expected Results for people without diabetes:
Plasma Blood Glucose Result1
Before eating < 100 mg/dL
2 hours after a meal < 140 mg/dL
For quick reference only, not intended as a substitute for
complete instructions. Please read entire Owner’s Booklet
and product Instructions for Use before testing.
INSERT
TEST STRIP
1 2
APPLY
BLOOD SAMPLE
2 simple steps
SELF MONITORING BLOOD GLUCOSE SYSTEM
AIR
Notes:

INTRODUCTION:
TRUE METRIX® AIR
Self Monitoring Blood Glucose System
TRUE METRIX AIR is a simple, accurate way to test your
whole blood glucose (sugar) level, anytime, anywhere.
Our goal is to provide quality healthcare products and
dedicated customer service. For questions about TRUE
METRIX products, visit our web site at:
www.trividiahealth.com.
e TRUE METRIX AIR Self Monitoring Blood Glucose
System is intended for the quantitative measurement of
glucose (sugar) in fresh capillary whole blood samples
drawn from the ngertip or forearm. e TRUE METRIX
AIR Self Monitoring Blood Glucose System is intended to
be used by a single person and not to be shared.
e TRUE METRIX AIR Self Monitoring Blood Glucose
System is intended for self-testing outside the body (in
vitro diagnostic use) by people with diabetes at home as
an aid to monitor the eectiveness of diabetes control.
e TRUE METRIX AIR Self Monitoring Blood Glucose
System should not be used for the diagnosis or screening
of diabetes or for neonatal use. Alternative site testing
should be done only during steady-state times (when
glucose is not changing rapidly).
1

e TRUE METRIX Self Monitoring Test Strips are for
use with the TRUE METRIX AIR Self Monitoring Meter
to quantitatively measure glucose (sugar) in fresh capillary
whole blood samples drawn from the ngertip or forearm.
e TRUE METRIX AIR Self Monitoring Meter measures
the current, detects, analyzes and corrects for hematocrit
and temperature, and calculates the glucose result.
e TRUE METRIX Control Solution is for use with the
TRUE METRIX AIR Self Monitoring Meter and TRUE
METRIX Self Monitoring Test Strips to check that the meter
and the test strip are working together properly and the test
is being performed correctly.
e TRUE METRIX AIR Self Monitoring Meter can send
results both to an application (App) you have on your
mobile device or via docking station/ USB Smart data cable
to a PC.
Importance of Blood Glucose Monitoring
e more you know about diabetes, the better you will be
able to care for yourself. A Doctor or Healthcare
Professional determines how oen you should test and what
your target ranges are for blood glucose results.
Having most blood glucose results within your target range
shows how well your treatment plan is working to control
glucose levels. Keeping results within your target range helps
slow or stop complications from diabetes.
NEVER change your treatment plan without consulting a
Doctor or Healthcare Professional.
2

IMPORTANT INFORMATION:
For the most accurate results using TRUE METRIX AIR Self
Monitoring Blood Glucose System:
• Read all product instructions for use before testing.
• Use of TRUE METRIX AIR Self Monitoring Blood Glucose
System in a manner not specied in this Owner’s Booklet is
not recommended and may aect ability to determine true
blood glucose levels.
• TRUE METRIX AIR Self Monitoring Blood Glucose
System is a quantitative system for self-testing outside the
body (in vitro diagnostic use) of human whole blood only.
• Alternate site (forearm) testing should not be used to
calibrate continuous glucose monitors (CGMs).
• Alternate site (forearm) testing should not be used for
insulin dose calculations.
• Use only TRUE METRIX Self Monitoring Blood Glucose
Test Strips and TRUE METRIX Control Solution with the
TRUE METRIX AIR Self Monitoring Blood Glucose Meter.
• Remove only one test strip at a time from test strip vial.
Recap vial immediately.
• NEVER reuse test strips. NEVER wipe test strips with
water, alcohol or any cleaner. DO NOT attempt to remove
blood or control solution from test strips or clean test strips
and re-use. Reuse of test strips will cause inaccurate results.
• NEVER add a second drop of sample to test strip. Adding
more sample gives an error message.
• Perform Control Tests before performing a blood glucose
test for the rst time.
3

4
IMPORTANT INFORMATION (cont.):
• Perform Control Tests with more than one level of
control solution. ree levels of TRUE METRIX
Control Solution are available for Control Tests. Call
1-800-803-6025, Monday - Friday, 8AM-8PM EST, for
assistance in obtaining control solution.
• e TRUE METRIX AIR Self Monitoring Blood
Glucose System is for one person use ONLY. DO
NOT share your meter or lancing device with anyone,
including family members. Do not use on multiple
patients!
• ALL parts of your blood glucose monitoring system
could carry blood-borne pathogens aer use, even
aer cleaning and disinfecting.
2, 3
• Cleaning and disinfecting the lancing device and the
meter destroys most, but not necessarily all, blood-
borne pathogens.
• Wash your hands thoroughly with soap and warm
water before and aer handling the meter, lancing
device, lancets, or test strips, as contact with blood
presents an infection risk.
• If the meter is being operated by a second person who
provides testing assistance, the meter and lancing device
should be cleaned and disinfected prior to use by the
second person.
• It is important to keep the meter and the lancing
device clean and disinfected. For instructions on how
to clean and disinfect the meter and lancing device,
see Meter Care, Cleaning and Disinfecting and Lancing
Device Cleaning and Disinfecting.

IMPORTANT INFORMATION (cont.):
• If you have symptoms of low or high blood glucose,
check your blood glucose immediately. If your result
does not match the way you feel, repeat the test. If your
results still do not match the way you feel, call your
Doctor or Healthcare Professional immediately.
~ Low blood glucose (hypoglycemia) symptoms
may be trembling, sweating, intense hunger,
nervousness, weakness, and trouble speaking.
~ High blood glucose (hyperglycemia) symptoms
may be intense thirst, a need to urinate oen, dry
mouth, vomiting, and headache.
• Do not use for diagnosis or screening of diabetes or for
neonatal use.
• Inaccurate results may occur in severely hypotensive
individuals or in dehydrated patients or patients in
shock. Inaccurate results may occur for individuals
experiencing a hyperglycemic-hyperosmolar state,
with or without ketosis.
WARNING: Upon opening the test strip carton, examine
the product for missing, damaged or broken parts. Ensure
the test strip vial cap is securely closed. If the product is
damaged or the vial cap is not closed, DO NOT use the
test strips for testing; product may give inaccurate results.
Contact Trividia Health Customer Care at 1-800-803-
6025 for replacement and assistance.
5

6
Phone Number, Fast Test Guide, Expected Results .. Cover
Introduction and Important Information.......................1
Know Your System
Meter ....................................................................................8
Test Strip ...........................................................................11
Control Solution ...............................................................13
Getting Started
Quality Control Testing ...................................................16
Automatic Self Test...........................................................16
Cont rol Test .......................................................................17
How to Test Control Solution .........................................18
Testing Blood
Obtaining a Blood Sample...............................................22
How to Test Blood ............................................................26
TRUE METRIX AIR System and Laboratory Testing ...30
Results Out of System Range Warning Messages .........31
Meter Set Up
Set Time / Date..................................................................32
Set Bluetooth® Smart, Event Tags, Ketone Test Alert and
Test Reminders ..................................................................34
Meter Memory
View Averages ....................................................................38
View Memory.....................................................................39
Pairing (Connecting) Meter with Your Mobile Device ...40

7
Care, Cleaning/Disinfecting and Troubleshooting
Caring for TRUE METRIX AIR .....................................44
Changing Battery..............................................................50
Troubleshooting................................................................51
Messages.............................................................................53
System Specications/Chemical Composition.................56
About Bluetooth Smart........................................................57
Meter Warranty.....................................................................60
System Safety Information
Electromagnetic Compatibility...........................................61
Blood Glucose Monitoring System Components.............63
References..............................................................................64

8
Know Your System
Meter
①“ ◀ ” Button
Decrease numbers in Meter Set Up; remove ALT
Symbol; move backward by date/time when viewing
results and Averages in Memory; scroll through Event
Tags to mark results (if feature on).
②“ • ” Button
Turn meter on to view Average values, to view results
in Memory, to access Meter Set Up, to turn on Event
Tags in Meter Set Up, turn on/o Bluetooth Smart in
Meter Set Up.
③“ ▶ ” Button
Increase numbers in Meter Set Up; add ALT Symbol;
move forward by date/time when viewing results and
view Averages in Memory; scroll through Event Tags
to mark results (if feature on).
Top of Meter
1 32

①Display Screen
Shows results, messages, user prompts, information.
②Test Port
Insert TRUE METRIX Test Strip here, contact blocks
facing up.
③Strip Release Button
Releases test strip aer testing for disposal.
④Battery Door
Use one non-rechargeable 3V lithium battery
(#CR2032), positive (“+”) side up
(see Changing Battery).
⑤Meter Labels
Contain serial number of meter.
⑥Docking Station Contacts
Contacts used for uploading meter results to a
computer using a Docking Station (Please call
1-800-803-6025, Monday - Friday, 8AM-8PM EST.)
for assistance.
9
2
1
Front of Meter
3
4
5
Back of Meter
6

10
Full Display Screen
1. Result is from Memory
2. Time, Date
3. Time is AM/PM
4. Bluetooth Symbol and Event Tag Symbols
5. Result is 7, 14, 30, 60 or 90 day Average
6. Test Result
7. Control Symbol
8. Battery Symbol
9. Alternate Site (ALT) Symbol
10. Drop Symbol - Apply blood or control solution
11. Temperature Symbol
12. Test Reminder Symbol
13. Ketone Test Alert Symbol
14. Unit of Measure (Note: Factory set to mg/dL,
cannot be changed by user.)
3
4
2
1
7
6
5
8
910 11 12
13
14

11
①Contact End - Insert into Test Port with contact
blocks facing up .
②Sample Tip - Bring Tip of test strip to top of sam-
ple drop (blood or control solution) aer Drop
Symbol appears in the Display.
Note: Insert test strip into meter before touching Sample
Tip to blood or control solution drop.
Sample Placement
Correct Incorrect
• Allow sample drop to be drawn into Sample Tip until test-
ing begins (meter beeps and dashes move across Display).
• Do not smear or scrape drop with test strip.
• Do not apply more sample to test strip aer testing begins.
• Do not apply blood or control solution to top of test strip.
• Do not insert Sample Tip with sample into Test Port.
May damage meter.
Test Strip
12
Top of Test Strip

①Lot Number (LOT) - Used for identication
when calling for assistance.
②Expiration Dates (EXP) - Write date rst
opened on vial label. Discard vial and unused
test strips if either the open vial expiration date
or the date printed next to EXP on vial label has
passed, whichever comes rst. See the test strip
Instructions for Use for open vial expiration date.
Caution! Use of test strips or control solution past the
Expiration Dates may give incorrect test
results. Discard out-of-date products and test
with new products.
③Control Test Ranges - Ranges of numbers in
which Control Test results must fall to assure the
system is working properly.
Note: Examples only. Do not represent actual Control
Test ranges.
12
Test Strip Vial Label
LOT - ABC1234
EXP - 2023-10-31
1 - 22-52 mg/dL
2 - 95-129 mg/dL
3 - 261-353 mg/dL
{
3
1
2
2
May 30, 2023

13
Control Solution Bottle Label
①Lot Number (LOT) - Used for identication
when calling for assistance.
②Expiration Dates (EXP) - Write date rst opened
on bottle label. Discard bottle if either 3 months
aer rst opening or date printed next to EXP on
bottle label has passed, whichever comes rst.
③Control Solution Level (1, 2, or 3) - Testing
with at least 2 levels of control solution is
recommended. Contact 1-800-803-6025, Monday
- Friday, 8AM-8PM EST, for assistance with
obtaining dierent levels of control solution.
Control Solution (Control)
May 30, 2023
3
1 22

Getting Started
Meter comes with pre-set time and date, and
Bluetooth Smart feature on. e Event Tag feature,
Ketone Test Alert, and all Test Reminders are o.
Before using the meter for the rst time or aer
a battery change, check the time, date, Bluetooth
Smart, Event Tags, Alert and Reminders, and
update as needed (see Meter Set Up).
e meter turns on when a test strip is inserted into
the Test Port or when “ • ” Button is pressed (see
Memory and Meter Set Up).
Meter turns o when the test strip is released or
removed from the meter, “ • ” Button is pressed, or
aer 2 minutes of non-use.
e Bluetooth Smart feature turns o when a test
strip is inserted into the Test Port or when meter is
placed into docking station.
Turning the Ketone Test Alert on sets a reminder to
check your ketones per your treatment plan when a
blood glucose result is over 240 mg/dL.
Test Reminders are set like an alarm clock to sound
a tone for 10 seconds to remind you to test. Up to
four Test Reminders per day may be set.
14

15
Getting Started (cont.)
Event Tags allow you to tag your blood glucose
results to link to the following events:
Before meal – test was taken just before a meal,
Aer meal – test was taken 2 hours aer the
start of a meal,
Exercise – test was taken during or aer exercise,
Medications – medication taken may have
aected test result,
Sick – test was taken when sick,
Other – any other reason that the test is unique
or dierent in some way (example: stress,
drinking alcohol). In your logbook, note the
reason that the test result was tagged. Seeing a
result with this Event Tag in the meter Memory
reminds you that there is more about this test
result in your log book.
Tagging results helps track the eect specic events
may have on your blood glucose test results. Event
Tagging may assist you and your Doctor or Health-
care Professional with managing your diabetes.

16
Quality Control Testing
To assure you are getting accurate and reliable results,
TRUE METRIX AIR oers two kinds of quality
Control Tests. ese tests let you know
that your System is working properly
and your testing technique is good.
Automatic Self-Test
An Automatic Self-Test is performed
by the meter each time a test strip is
inserted correctly into the Test Port.
Insert a test strip into the Test Port.
e meter is working properly if:
~ the full Display appears, then
~ the time appears in the upper
part of the Display, and then,
~ the Drop Symbol begins to blink.
If an error message appears in the Display,
the meter will not perform a test.
See Troubleshooting or call 1-800-803-6025,
Monday - Friday, 8AM-8PM EST.
Caution! If any segments are missing in the Display
when meter is first turned on, do not use
the meter for testing. Call 1-800-803-6025,
Monday - Friday, 8AM-8PM EST.
Contact
Blocks
Face Up
Full Display
Drop Symbol
Error Message

17
Control Test
We recommend performing Control Tests for practice
before using your meter for the rst time to test your
blood.
Control Tests should be performed:
• For practice to ensure your testing technique is good,
• Occasionally as you use a vial of test strips,
• When opening a new vial of test strips,
• If results seem unusually high or low,
• If a vial has been le opened or exposed to humidity or
to extreme heat or cold,
• Whenever a check on performance of the system is
needed,
• If meter damage is suspected (meter was dropped,
crushed, wet, etc.)
Note: It is important to perform Control Tests with more
than one level of control solution. ree levels of
TRUE METRIX Control Solution are available
for Control Tests. Call 1-800-803-6025, Monday -
Friday, 8AM-8PM EST, for assistance in obtaining
dierent levels of control solution.
Caution! Ranges printed on test strip vial label are for
Control Test results only and are not suggested
levels for your blood glucose. Do not drink
control solution.