Trividia Health True Metrix User manual

TRUE METRIX® Blood Glucose Monitoring System Troubleshooting Steps
Customer reports blood results higher than their expected blood glucose range.
High blood glucose result can be caused by:
•Having a high blood glucose.
•Testing before 2 hours after having a meal, drinking, exercising, or taking medication may result
in high or higher than expected blood glucose results.
•Changes to diet/medication routine (ex. fluoroquinolone antibiotics/ Sodium-glucose
Inhibitors, Hormone Medication, or Cholesterol medication) can contribute to changes in blood
glucose level. Please speak to your Healthcare Professional regarding the medications they are
taking.
•A potential test strip issue.
•If you have hyperglycemic symptoms, contact your Doctor or Healthcare Professional to inform
them that your blood glucose is higher than their expected range.
oSymptoms of hyperglycemia may include, but are not limited to, shaky or dizzy, blurred
vision, extreme thirst, weak, frequent urination and/or unexplained weight loss.
ofollow your doctor’s recommended testing regimen.
oKnow your expected Glucose Range as recommended by your HCP.
oIs this Expected Glucose Range:
oMorning fasting range:
o2 hours after meals fasting range
oBefore bed fasting range
Verify the test strips have not been:
•Expired (immediately discard any expired product)
•Opened longer than 4 months (discard test strips past the open vial dating)
•Stored improperly (e.g., not in car, hot places, cold places, the kitchen, the bathroom, etc.)
•Stored outside of the temperature range between 40°F-86°F
•Subjected to flooded areas, direct sunlight, or extended power outage
•Left open and test strip vial cap is always replaced immediately after each test strip is removed
•Transferred from their original vial into another vial, zip-sealed bag or in the meter carrying case
pouch
•If you feel you stored or handled test strips incorrectly, test with a new unopened test strip vial
handled and stored correctly, following the testing technique below
Testing Technique
1. Gather all testing supplies: meter, test strips, lancing device, lancet, and control solution

2. Wash hands with soap and warm water, dry thoroughly, and remove a test strip from the vial
3. Perform a control test if control solution is available, otherwise perform a blood test
4. Setup the lancing device and select the appropriate depth
5. Insert a test strip in the meter’s test port with the contact blocks facing up and wait for the
blood drop icon to appear on the screen
6. Lance the finger and wait for a sufficient blood drop to form on the finger. Warning: if unable to
get enough blood, hold hands below the waist level and rub hands briskly together to promote
blood flow
prior to the fingerstick
7. With the test strip still in the meter, touch sample tip of test strip to the top of the blood drop
and allow blood to be drawn up into the test strip. Warning: make sure the tip of the test strip
does not touch the skin, make sure not to sweep the blood drop off the finger
8. Remove test strip from blood drop immediately after the meter beeps and dashes appear across
the display
9. After 4 seconds, the meter will display a result or trigger an error
10. If results are still higher than expected discard the test strip and repeat the blood test with a
new test strip and different finger.
11. If a result is obtained within their expected range and the customer is satisfied the issue is
resolved.
12. If the meter still displays a result higher than expected blood glucose result, call customer care at
1-800-803-6025