Trividia Health True Metrix User manual

TRUE METRIX® Blood Glucose Monitoring System Troubleshooting Steps
Meter Displays Lo: Low Results < 20 mg/dL
The system is designed to trigger a Lo message if the meter detects blood glucose results less than
20mg/dL. Lo message is a safety feature to alert customers that the blood result is less than 20mg/dL.
The meter is designed to trigger this alert instead of giving inaccurate readings.
Lo or blood result less than 20mg/dl can be caused by:
•Potential test strip issue
•If you have hypoglycemic symptoms, contact your Doctor or Healthcare Professional
•Lo message can be associated with extremely low blood glucose results less than 20mg/dL.
•Symptoms of hypoglycemia may include, but are not limited to, shaky or dizzy, blurred vision,
hungry, weak and/or sweaty.
•Follow doctor’s recommended testing regimen.
•Changes to diet/medication routine (ex. fluoroquinolone antibiotics/ Sodium-glucose Inhibitors,
Hormone Medication, or Cholesterol medication) can contribute to changes in blood glucose
level.
•Speak to your Healthcare Professional regarding the medications being taken.
Know your Expected Glucose Range as recommended by your HCP.
•What Is your Expected Glucose range?
•What is your Morning fasting range?
•What is your fasting range 2 hours after meals fasting range?
•What is your fasting range before bed fasting range?
Verify the test strips have not been:
•Expired (immediately discard any expired product)
•Opened longer than 4 months (discard test strips past the open vial dating)
•Stored improperly (e.g., not in car, hot places, cold places, the kitchen, the bathroom, etc.)
•Stored outside of the temperature range between 40°F-86°F
•Subjected to flooded areas, direct sunlight, or extended power outage
•Left open and test strip vial cap is always replaced immediately after each test strip is removed
•Transferred from their original vial into another vial, zip-sealed bag or in the meter carrying case
pouch

•If you feel you stored or handled test strips incorrectly, test with a new unopened test strip vial
handled and stored correctly, following the testing technique below
Testing Technique
1. Gather all testing supplies: meter, test strips, lancing device, lancet, and control solution
2. Wash hands with soap and warm water, dry thoroughly, and remove a test strip from the vial
3. Perform a control test if control solution is available, otherwise perform a blood test
4. Setup the lancing device and select the appropriate depth
5. Insert a test strip in the meter’s test port with the contact blocks facing up and wait for the
blood drop icon to appear on the screen
6. Lance the finger and wait for a sufficient blood drop to form on the finger. Warning: if unable to
get enough blood, hold hands below the waist level and rub hands briskly together to promote
blood flow
prior to the fingerstick
7. With the test strip still in the meter, touch sample tip of test strip to the top of the blood drop
and allow blood to be drawn up into the test strip. Warning: make sure the tip of the test strip
does not touch the skin, make sure not to sweep the blood drop off the finger
8. Remove test strip from blood drop immediately after the meter beeps and dashes appear across
the display
9. After 4 seconds, the meter will display a result or trigger an error
10. If results are still LO, discard the test strip and repeat the blood test with a new test strip and
different finger.
11. If a result is obtained is within your expected range and you are satisfied the issue is resolved.
12. If the meter still displays LO result, call customer care at 1-800-803-6025