True ESCALATE9 User manual

ESCALATE9TFT CONSOLE
SERVICE MODE
-TREADMILL-
WARNING:
Changes made within this any of these modes can drastically change the way this machine functions. Unsupervised
interaction with these modes can cause fatal errors and void Manufacturers warranties
esco 15 w/ buttons under screen.....
press and hold top left button ( two arrows back, like rewind)
when "True" starts to blink, press and hold enter
use USB port on console for mouse and keyboard. d - diagnose, c - cursor
use keyboard in USB. press t - touchscreen, use mouse to adjust settings. press t when done to revert
toggle

ESCALATE9 SERVICE MODE -TREADMILL-
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ENTERING SERVICE MODE:
Entering Service Mode can be completed by pressing and holding the upper left selection button (A) for 3-5 seconds or
until the “Workout Finder” icon (B) blinks. When the “Workout Finder” icon blinks, release and hold the “Workout
Finder” selection button (C) until the service screen displays.
SERVICE MENU:
The first screen displayed after entering service mode is the Service Menu. From this menu technicians can access all of
the service mode features by selecting different categories. To select a category use the scroll selection buttons (A) to
highlight a category (B). Once a category has been selected, press the enter selection button (C) to Confirm the selection.
A
C
B
A
B
C

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SUMMARY SCREEN:
The Summary Screen provides an overview of the unit’s current settings (values cannot be changed in this screen).
A) Product Model:
The model number that the console is currently configured to.
B) Software Version:
The current version of software that is installed on the console.
C) Units:
Displays the units the console is currently using as default (U.S. or Metric).
D) Max Speed:
The maximum speed the unit is able to reach.
E) Min Speed:
The minimum Speed the unit is able to maintain.
F) Max Incline:
The maximum percentage that the unit can be inclined.
G) Min Incline:
The minimum percentage that the unit can be inclined.
H) Max User Weight:
The amount of user weight that the unit can support.
A
B
C
D
E
F
G
H

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UTILITIES MENU:
The utilities menu contains multiple screens that allow the technician to change various console settings. Settings are
broken down in to three categories. To adjust settings, highlight a category (A) by using the scroll selection buttons (B)
and pressing the enter selection button (C) to confirm the selection.
Product Setup:
The product setup screen allows the technician to adjust model configuration, incline range, and speed range. TRUE’s
recommendation is to only use the Setup Wizard to adjust these attributes. After pressing the Setup Wizard Selection
Button (A), simply follow the on screen instructions to complete the setup procedure
WARNING:
Misconfiguration of the console may cause damage to the unit and void the manufacturer warranty. If necessary, please
contact TRUE Fitness Technical Support at 800-883-8783 for assistance.
B
A
C
A

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UTILITIES MENU (continued):
Software Update:
TRUE periodically release software updates to ensure users enjoy the best workout experience available. To update the
console software , create a folder called PROGRAMS (in all caps) on a blank USB drive and copy the two update .bin files
in to the PROGRAMS folder, as shown below.
Navigate to the software update screen and insert the USB drive into the console’s USB port. When the console recognizes
the software it will show a message that reads “Drive found and ready. Press Update to begin. Warning: Improper use can
render this machine inoperable”. To complete the update, press the update selection button (A).
WARNING:
To avoid errors and console damage, All files or documents on the USB stick, other than the TRUE software update, must
be placed in a folder.
WARNING:
Disconnecting the power source, switching the unit off or pressing buttons on the console will disrupt the information
flow and potentially cause fatal errors.
B-Vision Setup:
Currently Unavailable
A

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OPTIONS MENU:
The options menu contains 12 Settings with various options available for each. For a complete list of settings and options,
please refer to the table on the next page. To navigate the options menu, use the scroll selection buttons (A) to highlight
the option to be changed (B) and use the speed keys (C) or incline keys (D) to adjust the options. Once the changes are
complete, press the back selection button (E) and the changes will be automatically saved.
Language:
Select a default Language for the unit. All settings and workout data will be displayed in that language.
Units:
Choose how the workout data is displayed by default.
Save Workout:
Turns the saved workout feature on or off.
Heart Rate Priority:
Determines the order in which the unit reads heart rate data.
Cooldown:
Adjusts the length of the cooldown time at the end of a workout.
Sleep Mode Time:
The amount of time the unit can be idle before entering sleep mode. By choosing the “Off” setting, the unit will remain
powered.
A
B
C
D
E

ESCALATE9 SERVICE MODE -TREADMILL-
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OPTIONS MENU (continued):
Max Workout Time:
This setting will limit the amount of time that all workouts can last. By choosing the “Off” setting, the time will be
unlimited (this setting does not apply to manual workouts or distance workouts).
Finder Timeout:
Choose how long the Workout Finder remains on the screen without any user interaction. By choosing off, the Workout
finder will stay open until closed by a user.
Setup Timeout:
Choose how long the workout data entry screen will remain on the display without any user interaction. By choosing the
“off” setting, the data entry screen will be displayed until closed by a user
Summary Timeout:
Determines the amount of time the Workout Summary Screen will remain on the display. By choosing the “Off” setting,
the summary will be displayed until ended by a user.
Pause Time:
This setting will limit the amount of time that a workout can be paused before it automatically ends. By choosing the “Off”
option, the unit will remain paused until the user resumes or ends the workout.
Factory Defaults:
Resets all settings in the options menu to factory defaults.
DIAGNOSTICS MENU:
The diagnostics menu contains tools used to help diagnose errors and performance issues. The tools are broken down
into three categories. To use a tool, highlight a category (A) by using the scroll selection buttons (B) and pressing the enter
selection button (C) to confirm the selection.
B
A
C

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DIAGNOSTICS MENU (continued):
Calibration/Test:
This menu contains tools for testing and verifying treadmill operation.
A) Key Test:
When a key is pressed on the console “NONE” will change to indicate which key is being pressed. In the event of a stuck
key, the key that is being engaged will display (the selection buttons are excluded from this test).
B) Telemetry HR:
Use a wireless heart rate strap or simulator to test if the unit is receiving wireless heart rate data. If there is a reading
displayed without the use of a heart rate strap or simulator, there is outside interference from another source.
C)Contact HR:
Ensures the unit is receiving the data by displaying the user’s heart rate when the contact heart rate pads are gripped.
D) Speed/Incline Cal:
Speed/Incline Cal (calibration) is selected by default in this menu. To run a calibration press the enter selection button (E)
and then follow the on screen instructions.
WARNING:
This process will take full control of the treadmill and can be dangerous if caution is not taken.
•Calibration can take up to two minutes to complete.
•Do not stand on the treadmill during the calibration procedure.
•Verify that the machine is free of all parts and tools.
•Keep children and animals at a safe distance.
Production Test:
The production test screen is used during the production process and is not used for service or troubleshooting.
A
B
C
D

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DIAGNOSTICS MENU (continued):
Error Log:
Error codes are an important part of troubleshooting any issues with the treadmill. Any time an error occurs it is entered
into the error log for review by a service professional. This console is capable of storing the ten most recent errors. The
error log can be cleared by pressing the enter selection button (A), but it is not recommended.
Statistics:
The statistics menu displays an overview of the treadmill’s running data. The overview includes distance, time, average
speed, maximum speed, manual program count, preset program count, and apple device connections. These statistics can
be exported to a connected USB drive by using the scroll selection buttons (A) to highlight the USB Export option (B)and
pressing the enter selection button (C). The data can be cleared by selecting Clr Dist/Time/Spd (D) or Clr
Man/Prog/Apple (E), but it is not recommended.
A
A
C
B
E
D