True ENVISION II C4T9 User manual

OWNER’S
MANUAL
ENVISION II 9”
TOUCHSCREEN CONSOLE
MODEL C4T9
(MAN-C4T9 REV01)

3
IMPORTANT!
All products shown are prototype. Actual product delivered may vary.
Product specifications, features, and software are subject to change without notice.
For the current owner’s manual and documents in additional languages please visit
https://truefitness.com/support/user-manuals/
IMPORTANTE!
Todos los productos mostrados son prototipos. La realidad el producto suministrado puede diferir. Especificaciones de
productos, características y software están sujetas a cambios sin previo aviso.
Para la más actualizada de este manual del propietario y para los documentos en otros idiomas, por favor visite
https://truefitness.com/support/user-manuals/
IMPORTANT! Tous les produits présentés sont prototype. Le produit réel livré peut varier. Spécifications du produit,
caractéristiques et logiciels sont sujettes à modification sans préavis. Pour la plus à jour le manuel du propriétaire et pour
documents dans des langues supplémentaires, veuillez https://truefitness.com/support/user-manuals/ de visite
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WICHTIG!
Alle hier gezeigten Produkte sind Prototypen. Das tatsächliche Produkt ausgeliefert wird, kann variieren. Produkt-
Spezifikationen, Funktionen und Software können sich ohne vorherige Ankündigung ändern. In den meisten Fällen bis zu
Bedienungsanleitung Bisher besuchen und für Dokumente in weiteren Sprachen finden Sie unter https://truefitness.com/
support/user-manuals/
BELANGRIJK!
Alle getoonde producten zijn prototype. Daadwerkelijke product geleverd kan verschillen. Product specificaties,
eigenschappen & software zijn onderhevig aan verandering zonder kennisgeving. Voor de meest actuele handleiding van
de eigenaar & voor documenten in andere talen kunt u terecht op https://truefitness.com/support/user-manuals/
ВАЖНО!
Все товары указаны прототипа. Фактический продукт, поставляемый могут отличаться. Технические
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Для документов на другие языки, пожалуйста, посетите https://truefitness.com/support/user-manuals/

4
Thank You for Choosing TRUE!
Since its founding in 1981, TRUE Fitness has been built on two core guiding principles: Build the highest quality
products and support them with superior service. Today, TRUE is the global leader in premium fitness equipment for the
commercial and residential markets.
Over the years, the fitness industry has changed, new markets have sprung up, and the needs of our customers have
evolved, but those principles remain constant, and we remain ever-vigilant in working to achieve them.
In keeping with our values, TRUE has always strived to equip our machines with the latest technology and safety features
since the beginning, giving our customers the very best exercise experience possible while providing peace of mind.
As your dedicated partner, we will do whatever it takes to keep your facility going strong. Our experienced team provides
end-to-end service, from facility planning and maintenance to providing your machines with the newest technologies. You
can count on TRUE Fitness for the best service in the industry, provided by a team focused on optimizing the life of your
equipment.
Contacting Our Support Team
Before you contact TRUE, we recommend gathering the serial number, model number, and a brief description of the
reason for your request. After you have all the pertinent information, we suggest you contact your selling dealer or local
service company to set up an appointment. If you are not familiar with who is in your area, you can visit
https://shop.truefitness.com/store-locator/ and use our store locator to obtain the contact information for the closest dealer.
If you still need help, please contact our product support team.
Address TRUE Fitness
Attn: Product Support
865 HoffRoad
St. Louis, MO 63366
Phone [phone]
Email service@truefitness.com
Hours of Operation Monday - Thursday 8:30am - 6:00pm (CST)
Friday 8:30am - 5:00pm (CST)
Interested in owning more TRUE products? Please contact us with any product inquires so that we may direct you to the
appropriate sales representative to help answer your questions.
Address TRUE Fitness
Attn: Sales Department
865 HoffRoad
St. Louis, MO 63366
Phone [phone]
Email sales@truefitness.com
Hours of Operation Monday - Friday 8:30am - 5:00pm (CST)
Contacting Our Sales Team

5
Reporting Freight Claims or Parts Damage
Unfortunately, sometimes materials can be damaged during shipment. If materials are damaged during shipment, please
follow the guidelines below to determine the appropriate process for you to follow.
Severe Damage—Obvious damage to external packaging and internal product.
Please refuse the shipment and it will be returned to TRUE by the carrier. Contact TRUE product support by calling
800.883.8783 or sales support by calling 800.426.6570 Monday-Friday during normal business hours to notify us that the
shipment has been refused. Once we have received the damaged shipment, a replacement shipment will be sent to you.
If the shipment comes in multiple boxes, only refuse boxes with damage.
Slight Damage—Minimal damage to external packaging with unknown internal damage to product.
If the shipment has minimal damages and you are not sure if the actual product is damaged, you must sign the bill of
lading as damaged when accepting the shipment. Once you have opened the box and you have determined something
is indeed damaged, please gather the serial number, model number, description of damage, and photos of damage.
Please make sure the photos include the damaged product as well as the damaged box the product arrived in. Contact
TRUE product support (service@truefitness.com // 800.883.8783) or TRUE sales support (sales@truefitness.com //
800.426.6570) Monday-Friday during normal business hours.
Concealed Damage—No damage to external packaging but internal damage to product.
You may receive a shipment that looks intact and discover once the box has been opened that there are hidden damages.
Please notify the carrier immediately. TRUE will not be able to file a claim if the carrier is not notified in a timely manner.
Once you have called the carrier you will need to gather the serial number, model number, description of damage, and
photos of damage. Contact TRUE product support (service@truefitness.com // 800.883.8783) or TRUE sales support
(sales@truefitness.com // 800.426.6570) Monday-Friday during normal business hours.

6
SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS—SAVE THESE INSTRUCTIONS...........................................................................7
POWER REQUIREMENTS....................................................................................................................................................9
DEDICATED LINE..................................................................................................................................................................9
GROUNDING INSTRUCTIONS.............................................................................................................................................9
WARNING AND INTENDED USE LABELS..........................................................................................................................11
COMPLIANCES...................................................................................................................................................................11
ASSEMBLY INSTRUCTIONS
PREASSEMBLY CHECKLIST..............................................................................................................................................12
ASSEMBLY STEPS..............................................................................................................................................................13
CONSOLE OVERVIEW
CONSOLE OVERVIEW........................................................................................................................................................25
PROGRAMMING AND OPERATION
TOUCHSCREEN INTRODUCTION......................................................................................................................................26
TOUCHSCREEN NAVIGATION............................................................................................................................................26
HEART RATE MONITORING...............................................................................................................................................27
HEART RATE CONTROL (HRC)..........................................................................................................................................28
PROGRAM DESCRIPTIONS...............................................................................................................................................29
ENVISION II 9” TOUCHSCREEN CONSOLE
CONSOLE NAVIGATION......................................................................................................................................................32
WALK/RUN TRACK..............................................................................................................................................................38
INCLINE/SPEED GRAPH.....................................................................................................................................................39
IDLE SCREEN......................................................................................................................................................................40
WORKOUT SUMMARY........................................................................................................................................................40
BROADCASTVISION TV PRESET PROGRAMMING.........................................................................................................41
SERVICE MODE..................................................................................................................................................................41
GYMTRAKR APPLICATION.................................................................................................................................................50
ZWIFT APPLICATION..........................................................................................................................................................53
APPLE GYMKIT© TECHNOLOGY.......................................................................................................................................57
WIRELESS CHARGING TECHNOLOGY..............................................................................................................................57
WARRANTY
NOTICE......................................................................................................................................................58
TABLE OF CONTENTS

7
SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS—SAVE THESE INSTRUCTIONS
This equipment is intended for a commercial or institutional setting. This owner’s manual should be accessible to all
personal trainers, faculty, and members.
NOTE: Refer to the base owner’s manual for the complete list of safety instructions pertaining to the machine.
• Read and understand all instructions and warnings prior to use.
• Obtain a medical exam before beginning any exercise program. If at any time during exercise you feel faint, dizzy, or
experience pain, stop and consult your physician.
• Obtain proper instruction prior to use.
• This unit is intended for commercial use only.
• Inspect the unit for incorrect, worn, or loose components and do not use until corrected, replaced, or tightened prior to
use.
• Do not wear loose or dangling clothing while using the unit.
• Care should be used when mounting or dismounting the unit.
• Read, understand, and test the emergency stop procedures before use.
• Disconnect all power before servicing the unit.
• Keep children and animals away.
• Use caution when moving and assembling unit.
• All exercise equipment is potentially hazardous. If attention is not paid to the conditions of equipment usage, death, or
serious injury could occur.
!DANGER: To reduce the risk of electric shock,
always unplug this product when not in use, before
cleaning, or attempting any maintenance activity. Do not
handle the plug with wet hands.
!WARNING: To reduce the risk of burns, fire,
and electric shock or injury to persons, follow these
instructions:
• Heart rate monitoring systems may be inaccurate.
Over-exercising may result in serious injury or death.
If you feel faint, dizzy, or experience pain, stop
exercising immediately.
• Health related injuries may result from incorrect or
excessive use of exercise equipment.
• TRUE STRONGLY recommends seeing a physician
for a complete medical exam before undertaking an
exercise program, particularly if the user has a family
history of high blood pressure or heart disease, is
over the age of 45, smokes, has high cholesterol,
is obese or has not exercised regularly in the past
year. Additionally, TRUE recommends consulting
a fitness professional on the correct use of this
product.
• Equipment should be immediately taken out of
use if it fails to work properly or when a warning is
presented electronically.
• When using this exercise machine, basic
precautions should always be followed.
• Use this equipment only for its intended use as
described in this manual.
• Do not move the equipment by lifting the console.
Do not use the console as a handlebar during a
workout.
• This product can expose you to chemicals including
Toluene and Acrylamide which are known to the
State of California to cause Cancer and birth defects
or other reproductive harm. For more information, go
to www.P65Warnings.ca.gov.
• Keep equipment stable on flat ground.
• Risk of personal injury-crushing hazard when
equipment is in operation. Keep feet, hands, and
fingers away from moving parts.
• Replace warning labels that may be worn, damaged,
or missing.
• Replace any non-working or damaged components,
remove the unit from service until repair is
performed.
• Do not operate the equipment while being covered
with a blanket, pillow, plastic, or anything that
insulates or stops airflow. Keep air openings free of
lint, hair or any obstructing material.
• To avoid serious injury, remove and store the power
cord when the machine is not in use.
• This appliance should never be left unattended when
plugged in.
• Do not use any type of extension cord with this
product.
• Never operate a TRUE product if it has a damaged
power cord or electrical plug, or if it has been
dropped, damaged, or even partially immersed in
water.
• Use a TRUE AC power cord or AC/DC adapter only.
• Position this product so the power cord plug is
accessible to the user.

8
• Keep the power cord away from heated surfaces. Do
not pull the equipment by the power cord or use the
cord as a handle. Do not run the power cord along
the side or under the equipment.
• If the electrical supply cord is damaged it must be
replaced by the manufacturer, an authorized service
agent, or a similarly qualified person to avoid a
hazard.
• This product must be connected to a properly
grounded electrical outlet.
• To disconnect, turn power OFF at the ON/OFF
switch if applicable, then remove plug from electrical
outlet. On the machine power switch, ( ) means
that the machine power is ON and ( ) means the
machine power is OFF.
ON
OFF
• Never insert objects into any openings in this
product. If an object should drop inside, turn offthe
power, unplug the power cord from the outlet and
carefully retrieve it. If the item cannot be reached,
contact TRUE product support.
• Any changes or modifications to this equipment
could void the product warranty.
• Do not use this product in areas where aerosol spray
products are being used or where oxygen is being
administered. Such substances create the danger of
combustion and explosion.
• Do not use this product outdoors, near water, while
wet, or in areas of high humidity including extreme
temperature changes.
• Close supervision is necessary when used near
children under the age of 15, or disabled persons.
• This equipment is not intended for use by
persons with reduced physical, sensory, or mental
capabilities, or lack of experience and knowledge,
unless they are supervised or have been given
instruction concerning use of the equipment by a
person responsible for their safety.
• Children shall not play with the appliance.
• Cleaning and user maintenance shall not be made
by children without supervision.
• Wear shoes with rubber or high traction soles. Do
not use shoes with heels, leather soles, cleats or
spikes. Make sure no stones are embedded in the
soles. Do not use this product in bare feet. Keep
all loose clothing, shoelaces and towels away from
moving parts.
• To avoid injury, attach the safety clip to clothing
before use.
• Use handlebars to maintain balance when mounting
and dismounting the machine and for additional
stability while exercising.
• Avoid the possibility of bystanders being struck or
caught between moving parts by making sure that
they are out of reach of the equipment while it is in
motion.
• Do not use typing or web surfing features at
excessive speeds. Always stabilize yourself when
using typing or web surfing features. (Varies by
console option.)
• Never place liquids of any type directly on the
unit except in the accessory tray or bottle holders.
Containers with lids are recommended.
• Always follow the console instructions for proper
operation.
• Do not use the contact heart rate grips as a
handlebar during a workout.
• Allow only one person at a time on the equipment
while it’s operating.
• Do not allow animals on or near the equipment while
in operation.
• Do not reach into or underneath the unit, or tip it on
its side during operation.
• Do not use if you have a cold or fever.
• Do not change the incline of the equipment by
placing objects under it.
• Do not use attachments not recommended by the
manufacturer.
• Allow only trained personnel to service this
equipment.
• It is the sole responsibility of the owner/operator
to ensure regular and scheduled maintenance is
performed.
• Noise emission under load is higher than without
load. A-weighted emission sound pressure level at
the trainer’s ear: 67 dBA.

9
POWER REQUIREMENTS
Read and understand all instructions before plugging any TRUE power cord into an electrical outlet.
DEDICATED LINE
Refer to the base manual for dedicated line information.
GROUNDING INSTRUCTIONS
This product must be grounded. If the product malfunctions or breakdowns, grounding provides a path of least resistance
for electric current to reduce the risk of electric shock. This product is equipped with a cord having an equipment
grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed
and grounded in accordance with all local codes and ordinances.
grounding pin
grounded
outlet grounded outlet
FIGURE A
grounding pin
FIGURE B
!DANGER:
• Improper connection of the equipment grounding
conductor can result in risk of electrical shock.
• Check with a qualified electrician or service provider
if you are in doubt as to whether the equipment is
properly grounded or installed on a dedicated line.
• Seek a qualified electrician to perform any
modifications to the cord or plug. TRUE is not
responsible for injuries or damages as a result of
cord or plug modification.
• To reduce the risk of burns, fire, electric shock, or
injury, it is imperative to connect each product to a
properly grounded 110V or 220V electrical outlet.
The voltage required for your unit is located on the
serial number decal (usually on the front of the unit).
Depending on where you live voltage requirements
differ.
• Some TRUE products require a circuit rated 110V,
60 Hz, and 20 amps. In the United States, most
residential homes have circuits rated 110V, 60 Hz,
and 15 amps. If your unit requires a 20 amp outlet,
contact an electrician to install a dedicated 20 amp
circuit prior to use.
• 110 Volt—This model is for use on a nominal
110V circuit and has a grounding plug that looks
like the plug illustrated in figure A. Make sure the
product is connected to an outlet having the same
configuration as the plug. No adapter should be
used with this product.
• 220 Volt—This model is for use on a circuit having
a nominal rating no less than 208V and more than
240V and is factory equipped with a specific electric
cord and has a grounding plug that looks like the
plug illustrated in figure B. Make sure that the
product is connected to an outlet having the same
configuration as the plug in figure B. No adapter
should be used with this product. If the product must
be reconnected for use on a different type of electric
circuit, the reconnection should be made by qualified
service personnel.

10
Power Information
Model Line Voltage
(V)
Frequency
(Hz)
Rated
Current
(Amps)
Number of
Units per
Circuit
Plug/
Outlet*
Max Power
Dissipation
(Watt)
TC400/TC650/
TC900/TI1000/
ST1000
110 50/60Hz 20 Dedicated
1
NEMA
5-20
1650
220 50/60Hz 15 Dedicated
1
NEMA
6-15*
1650
UC400/UC900/
RC400/RC900
110 50/60Hz 20
Up to 5 bikes per
circuit—DO NOT
exceed
NEMA
5-20
350 watts per
bike equipped
with an Envision
II 16” or
ShowRunner II
console
220 50/60Hz 15
Up to 5 bikes per
circuit—DO NOT
exceed
NEMA
6-15*
350 watts per
bike equipped
with an Envision
II 16” or
ShowRunner II
console
XC400/XC900
110 50/60Hz 20
Up to 5 ellipticals
per circuit—DO
NOT exceed
NEMA
5-20
350 watts
per elliptical
equipped with an
Envision II 16” or
ShowRunner II
console
220 50/60Hz 15
Up to 5 ellipticals
per circuit—DO
NOT exceed
NEMA
6-15*
350 watts
per elliptical
equipped with an
Envision II 16” or
ShowRunner II
console
XS1000/VC900
110 50/60Hz 20
Up to 3
machines per
circuit—DO NOT
exceed
NEMA
5-20 550 watts per
machine
220 50/60Hz 15
Up to 3
machines per
circuit—DO NOT
exceed
NEMA
6-15*
550 watts per
machine
*The plug configuration for the power adapter may vary by country.
POWER REQUIREMENTS CONTINUED

11
WARNING AND INTENDED USE LABELS
!WARNING: Replace warning labels that may be worn, damaged, or missing.
To replace any worn or missing warning labels, locate the serial number for your product, and then contact TRUE product
support:
• www.truefitness.com
• 800.883.8783
• service@truefitness.com
NOTE: Additional console serial number located at the bottom of the console.
NOTE: See the base owner’s manual for the base serial number.
COMPLIANCES
This equipment complies with all applicable codes and regulations. For a complete list of compliances, please see
regulatory approvals on truefitness.com.
console serial
number location
console serial
number location

12
PREASSEMBLY CHECKLIST
IMPORTANT! Please verify box contents. If you have
questions, or if there are any missing parts, contact product
support at 800.883.8783 or service@truefitness.com.
ITEM PART NUMBER DESCRIPTION QTY
1 C4T9 CONSOLE, UCIV, COMMERCIAL
9”TS
1
2 MAN-C4T9 MANUAL, C4T9 1
BOX CONTENTS
VERIFY BOX CONTENTS
2
TOOLS NEEDED FOR ASSEMBLY INCLUDED IN BOX
#2 Phillips Screwdriver NO
Plastic Pry NO
ASSEMBLY INSTRUCTIONS
1

13
PART DESCRIPTION QTY
00560402 POWER CORD, FUYANG 1
00595500 POWER SUPPLY, FUYANG 12V 6A 1
ASSEMBLY STEPS
STEP 1—INSTALL AUXILIARY POWER SUPPLY
The Envision II 9” console requires the optional power supply. Refer to the base owner’s manual for instructions on how to
attach it.

14
TOOL NEEDED
#2 Phillips Screwdriver
Plastic Pry
STEP 2—ATTACH CONSOLE TO CONSOLE MAST
Using a #2 Phillips screwdriver, secure the console to the console mast using the hardware preassembled to the console
(00567800 // SCREW, M5-.8X12 COMBO PHILLIPS/COMMON TRUSS HEAD - ACG BLACK // QTY 4).
NOTE: Using a plastic pry tool, remove the two bolt covers (TC0023) from the base to access the lower set of screws on
the console. This step doesn’t apply to all base models.
NOTE: If the console also has three screws (00567700 // SCREW, M4-.7 X 12 PPHMS SEMS // QTY 3)
preassembled, remove and set aside these screws. They are not used in this installation.
NOTE: Refer to the base owner’s manual for more detailed instructions.
Console
00567800
00567700
PART DESCRIPTION QTY
N/A CONSOLE 1
TC0023 BOLT COVER 2
TC0023

15
STEP 3—MAKE CONSOLE CABLE CONNECTIONS
Coaxial
Cable
CSAFE
Cable
Auxillary
Power
Supply
1. Reattach the 2 bolt covers to the base.
NOTE: This step doesn’t apply to all base models.
2. Connect the Auxillary Power Supply, USB Data cable, and Ground Wire Ring Terminal. Tuck the CSAFE cable,
Coaxial cable, Console Fan cable, Ethernet Communication cable, and any excess cord length inside the console.
3. Connect the ground wire ring terminal to the preinstalled grounded screw on the console mast, ensuring the grounded
screw secures the ground wire ring terminal to the front console mast. Ensure the ground wire ring is connected.
NOTE: Before connecting the power source and mounting the console to the unit, connect the USB data cable.
When removing the console from the base unit, power down the console and remove it from the console mast before
disconnecting the USB data cable
USB Data
Cable
Ground Wire
Ring Terminal
Console Fan
Cable
Ethernet
Communication
Cable
TC0023
Part Description Qty
TC0023 BOLT COVER 2
Ethernet
Communication
Cable
Coaxial
Cable
CSAFE
Cable
USB Data
Cable
Auxillary
Power
Supply

16
STEP 4—ATTACH REAR CONSOLE COVER
Tools Used in this Step
#2 Phillips Screwdriver
Part Description Qty
N/A REAR CONSOLE COVER 1
Using a #2 Phillips screwdriver, attach the rear console cover to the console mast using 2 screws.
NOTE: Covers and screws will vary based on the base model.
NOTE: Refer to the base owner’s manual for more detailed instructions.
Rear Console
Cover

17
STEP 5—CONFIGURE THE MACHINE
PART DESCRIPTION QTY
N/A CONSOLE 1
1. If you’re placing the console on the machine for the first time, select the correct base model and follow the on-screen
instructions to complete the procedure.
OR
1. To enter Service Mode, press and hold the TRUE logo (A) in the upper left corner of the home screen. When the word
TRUE (B) begins to flash, release the logo and press and hold the lower right corner of the screen (C).
2. The first screen displayed after entering Service Mode is the Service menu. In the Service Menu, select Utilities (A)
to highlight it. Press NEXT (B) to continue.
A
B
C
A
B

18
STEP 5—CONFIGURE THE MACHINE CONTINUED
3. Under Utilities ,select Product Setup (A). Press NEXT (B) to continue.
4. The user must then follow the on-screen prompts in the Product Setup menu to configure the console with the correct
base model.
NOTE: Misconfiguration of the console may cause damage to the unit and void the manufacturer warranty. If
necessary, please contact TRUE Technical Support at 800-883-8783 for assistance.
NOTE: The user must repeat this sequence when switching the console to a different base unit whether the same
type of base unit (treadmill to treadmill) or different type of base unit (treadmill to elliptical).
5. Once configuration is complete, turn the power offon the treadmill for 30 seconds.
A
B

19
STEP 6—CALIBRATE THE MACHINE
PART DESCRIPTION QTY
N/A CONSOLE 1
1. To enter Service Mode, press and hold the TRUE logo (A) in the upper left corner of the home screen. When the word
TRUE (B) begins to flash, release the logo and press and hold the lower right corner of the screen (C).
A
B
C
A
B
2. The first screen displayed after entering Service Mode is the Service menu. In the Service Menu, select Diagnostics
(A) to highlight it. Press NEXT (B) to continue.

20
STEP 6—CALIBRATE THE MACHINE CONTINUED
3. Under Diagnostics, select Calibration/Test (A) to highlight it. Press NEXT (B) to continue.
A
B
4. Under Calibration/Test, select Speed/Incline Cal (A) to highlight it. Press NEXT (B) to continue.
NOTE: The image below may differ slightly based on the base unit used.
A
B