TSYS Ingenico Desk 3500 User manual

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QUICK REFERENCE GUIDE
Ingenico
Desk/Move (Telium TETRA)
BATCHES
Batches should be settled on the same day as
the transactions (daily). Your device might be
configured to automatically settle for you. If not,
you must manually settle the batch.
If there is a problem with an automatic batch
settlement, you may need to manually settle a
batch after correcting the issue.
Your end-of-day procedures might include
reviewing totals, displaying, or printing reports,
and batch settlement.
Display Batch Totals
To verify the sales total, returns total, and the
batch total (sum of all transactions in the current
batch):
1. Press #, select Batch Menu, and then select
Batch Totals.
2. After verifying the amounts, press Enter, and
then Cancel to return to the idle prompt.
Display or Print Details
A Detail Report includes details for all transactions
in the current batch.
1. Press the #key, and then select Reports Menu.
2. Select Detail, and then select Display or Print.
3. When prompted Sort transaction by, select
Reference #, Invoice #, or Card Type.
4. The report prints, or if displaying, and search
results include more than one transaction,
scroll through the transactions. Press Cancel
to return to the main menu.
Manual Batch Settlement
1. Press Enter, and then select Settlement.
Confirm batch totals or enter the batch total
amount as prompted.
2. When prompted Close batch and deposit
funds, select Ye s to manually settle the batch.
If the screen displays GB Accepted, the batch
is accepted (sent for processing).
3. If prompted Print Reports, select Ye s to print, or
select No to return to the main menu.
Bank Name
Bank Phone
Help Desk Phone
V Number
Voice Authorization Phone
Merchant ID
QUICK REFERENCE
GENERAL INSTRUCTIONS
Uncommon or self-explanatory prompts aren’t
always included; follow on-screen prompts. Refer
to the user guide for more details.
Press Enter from the idle prompt to access the
main menu.
Press the up or down arrow keys to scroll through
a list. To make a selection, highlight it, and then
press Enter.
To enter a character, press the corresponding
button on the keypad to cycle through the
options. Entries are case sensitive.
Debit cards and some chip or contactless
payments require PIN entry.
A customer copy of a receipt prints 10 seconds
after the merchant receipt, unless you select No
to cancel it.
LEGEND
Desk/Move 5000 - Touchscreen Arrows
Desk 3500 - Arrows Keys
Home - Access Admin Mode
menus
Cancel - Exit
Clear - Backspace
Enter - Confirm information
or continue
The application is the same for Desk and
Move so the steps to use them are the
same. However, a 5000 series device has a
touchscreen, so the keypad differs from a
3500 series device.

TERMINAL MESSAGES
Amount Due or Exceeds Card Balance
Only part of a sale transaction is authorized.
Select Accept to continue and ask for another
payment for the remaining amount. Select Cancel
to reject the partial payment. A canceled sale will
print two receipts: The original sale receipt with
Transaction Cancelled printed at the top, and a
Reverse Sale receipt.
Address Verification Service (AVS)
The AVS compares the entered street address
(house number) and the ZIP Code against the
customer’s billing address, and then displays and
prints a receipt. Results include: Address Match, No
Match, and Zip Match.
Authenticate
Follow the prompts to key in your authentication
code and business ZIP Code.
Call
Call the voice authorization center.
CVV, CVC, or CID
For manually entered transactions, enter the
3- to 4-digit, non-embossed verification code on
the card’s signature panel (on the back) or near
the embossed account number (on the front).
Manual Entry Not Allowed
Manual entry isn’t available for this type of
transaction (for example, debit with PIN).
Settlement Unsuccessful (QD or RB)
Quit Duplicating (QD) and Rejected Batch (RB)
are batch settlement errors. Call the help desk,
don’t delete the batch, or continue without
assistance. The help desk compares your batch
and transaction history (in the system) with your
terminal’s records to determine how to fix it.
TRANSACTIONS
Payment entry methods include:
• Swipe card
• Insert chip card
• Tap card or proximity device using an
app such as Apple Pay, Google Pay, or
Samsung pay
• Enter the card number manually using
the keypad.
• Manual entry might include card present,
purchase order number (PO#), verification
code, street address, and ZIP Code prompts.
• Corporate cards prompt for invoice number
and tax amount.
Sale
1. From the main menu, select Sale, and then
enter the sale amount. (For EBT select EBT,
and then Food Stamp or Cash Benefits.)
2. Swipe, tap, insert card, or use the keypad to
manually enter the card number and the
expiration date.
3. If prompted, select US Debit to process the
sale as debit (with PIN) or [card brand] Debit
to process the sale as a credit (without PIN).
4. If prompted, ask the customer to enter
their PIN.
Refund
Refund transactions that have been settled.
Reverse transactions that are in the
current batch.
A debit transaction with a PIN can’t be manually
entered, the card must be present, and the PIN
must be entered to issue a debit refund. The
original transaction date (MMDD) and time
(HHMMSS) is also required.
1. From the main menu, select Return, and then
enter the amount. (For EBT select EBT, and
then Food Stamp Return.)
2. Swipe, tap, insert card, or use the keypad to
manually enter the card number and the
expiration date.
3. If prompted, ask the customer to enter
their PIN.
FUNCTIONS
Functions are available for transactions in the
current batch. Search options for any function:
When search results include more than one
transaction, scroll to highlight the correct one,
and then press Enter.
• Reference #
• Invoice #/PO#
• Customer #
• Approval Code
• All
• Clerk #
• Account #
• RRN
Reprint
1. From the main menu, select Other, and then
select Reprint.
2. Select Last Receipt or Search to reprint the
receipt for another transaction.
3. When prompted, enter the search
information.
4. Select Merchant Copy, Customer Copy, or Both
to print one or two receipts.
Reversal
A reversal cancels all (removes the transaction)
or part (changes the amount) of a transaction,
which it also releases the hold for all or part of
the cardholder’s funds. If partial reversals are
disabled, a full reversal is the only option.
1. From the main menu, select Reversal.
2. Select a search option, and then enter the
search information.
3. Review the transaction information. To
Confirm Reversal:
a. Select Ye s or Accept to reverse the full
amount, removing the transaction from
the batch and releasing the hold on the
funds.
b. If partial reversals are an option, the
screen displays Accept or Change.
Select Accept to reverse the full amount
or select Change to reverse a partial
amount and then enter the reversal
amount. Change releases the hold on
unneeded funds.
c. Select No to cancel the reversal attempt.
Tip Adjust
1. From the main menu, select Tip Adjust.
2. Select a search option, and then enter the
search information.
3. Enter the tip amount, and then select Accept
(if the amount is correct) or Change (to
change the tip amount).
4. When prompted Adjust Another, select Ye s
to adjust another transaction, or select No to
return to the main menu.