TD Luxe 6200m User manual

For the TD Luxe 6200m:
• Wired Standalone
• Wired Semi-Integrated
TD Luxe 6200m
Quick Start Guide

COPYRIGHT ©2021 by The Toronto-Dominion Bank
This publication is conidential and proprietary to The Toronto-Dominion Bank and is intended solely for the use of
Merchant customers of TD Merchant Solutions. This publication may not be reproduced or distributed, in whole or in part,
for any other purpose without the written permission of an authorized representative of The Toronto-Dominion Bank.
NOTICE
The Toronto-Dominion Bank reserves the right to make changes to speciications at any time and without notice.
The Toronto-Dominion Bank assumes no responsibility for the use by the Merchant customers of the information
furnished in this publication, including without limitation for infringements of intellectual property rights or other
rights of third parties resulting from its use.
MERCHANT INFORMATION
Merchant Name .............................................
Merchant Number ...........................................

i
Contents
About this Guide ......................................................................1
Welcome kit contents ............................................................................. 1
The TD Luxe 6200m Terminal..................................................1
The terminal ............................................................................................ 1
Accessibility features ......................................................................................2
Idle screen.........................................................................................................2
Desktop screen.................................................................................................2
The TD Hub .......................................................................................................3
Changing terminal modes (semi-integrated only) ....................................3
Cardholder Privacy and Security ...........................................3
Terminal security.....................................................................................3
Protecting terminal functionality ..................................................................3
User management...........................................................................................5
Fraud prevention.....................................................................................5
Manually entered credit card transactions.................................................5
Force post transactions are disabled by default........................................5
Call for authorization ......................................................................................5
Storing cardholder receipts ...........................................................................6
Financial Transactions............................................................6
Accepted card types...............................................................................7
Purchase..................................................................................................7
Phone or Mail purchase..........................................................................9
Void..........................................................................................................9
Refund ................................................................................................... 10
Transaction recall ................................................................................. 10
Force post purchase .............................................................................. 11
Force post phone / mail purchase ....................................................... 12
Receipts ................................................................................................. 12
Receipt example ............................................................................................ 12
Receipt print options..................................................................................... 13
Reprinting receipts ........................................................................................ 14
Business Day Functions ........................................................ 14
Performing the day close...................................................................... 14
Reprinting the day close report............................................................ 15
Reporting ............................................................................... 15

ii
Coniguration ........................................................................ 15
Adjusting the brightness and volume.................................................. 15
Other functionality................................................................................ 15
Troubleshooting .................................................................... 15
Error codes ............................................................................................ 15
What do I do if the terminal displays a security alert? ....................... 16
What problems can I easily resolve?.................................................... 16
Why isn’t my terminal powering on? .................................................... 16
Reference............................................................................... 16
Storing the terminal.............................................................................. 16
Maintaining the terminal .......................................................................17
Changing the paper...............................................................................17

1
About this Guide
This guide introduces to the TD Luxe 6200m solution. It includes hardware functionality,
performing inancial transactions, and basic coniguration / troubleshooting. For further
information regarding its use and available features, please review our online documentation
at www.tdmerchantsolutions.com/posresources.
Welcome kit contents
We are pleased to provide Merchants new to TD Merchant Solutions with the included Welcome
Kit. The enclosed information was prepared with you in mind, and includes the following:
• Paper rolls for the terminal
• Cleaning card and instructions
• Card acceptance decals (Visa®, MasterCard®, Discover®, American Express®,
Interac® Direct Payment, etc.)
• Information to help you protect your business and customers from fraud
The TD Luxe 6200m Terminal
The terminal allows you (and sometimes the customer) to enter inancial transaction
information. Refer to the diagram below to familiarize yourself with the terminal layout.
The terminal
1. Paper chamber
2. Power key
Press to power the terminal on.
Press and hold for 3 seconds to
power the terminal o.
3. Command keys
In order left to right, Cancel,
Correction, and OK / Enter.
4. Card readers
a) Swipe cards
b) Insert chipped cards
c) Contactless cards
0
WXY
9
TUV
8
PRS
7
MNO
6
JKL
5
GHI
4
DEF
3
ABC
2
QZ
1
4. Phone / Mail
16:20:36 Sept 21 Mon
2. Void 3. Day Close
5. Pre-Auth 6. P. Completion
1. Purchase
EQUINOX
1
2
3
4a
4b
4c

2
Accessibility features
The terminal has numerous accessibility features which relect TD’s commitment to our
customers. It has such features as:
• Backlit keypad and adjustable screen brightness to create visual contrast
• Adjustable key stroke sound when a key is pressed
• Voice prompts throughout the transaction
• A raised identiier on the:
• 5key,
• Cancel key,
• Correction key, and
• OK key
Idle screen
This is the irst screen that you will see
when the terminal inishes powering on.
Tap the icon to access the Desktop
screen. See below for more information.
The
?
icon accesses the Help screen.
This menu contains features used by the
TD technician or information that could be
requested by the TD Merchant Solutions
Help Desk.
Desktop screen
This screen always displays the following
three icons: Purchase, Void and Day Close.
You can add any other icons to this screen
up to the maximum of six. Any icons
beyond this will appear on other screens.
You will know if there is another screen if
there is a navigation arrow in the bottom
right corner.
Screen navigation
Tap the navigation arrows along the
bottom of the screen.
?
11:20:36 Sept 21 Mon
Phone / Mail
Void Day Close
Pre-Auth P. Completion
Purchase
11:20:36 Sept 21 Mon

3
The TD Hub
The terminal comes with a hub to allow for
easy power and Internet connection. It
includes:
• A power cable
• A power port
• An Ethernet comm port
Changing terminal modes (semi-integrated only)
You can change modes on your terminal between semi-integrated and standalone. You
would only do this if you are experiencing issues with your POS software solution provider
that prevents you from processing transactions. To change to standalone mode please
contact the TD Merchant Solutions Help Desk.
Cardholder Privacy and Security
Terminal security
It is the Merchant’s responsibility to secure the terminal, any user IDs or passwords to prevent
unauthorized use. In any event the Merchant will be liable for any unauthorized use of the
terminal or any user IDs or passwords. There are two user security settings:
No security (Default)
This setting does not use user IDs and passwords. Merchants that choose to use no security
still have the option to setup a store/manager override ID and password to access areas of
the terminal that have a mandatory requirement for supervisor password.
Security
This option allows the user to setup supervisors and operators with an ID login. The supervisor
setup requires you to create a password.
Protecting terminal functionality
You can secure various terminal functions by enabling/disabling them or protecting them
with a Supervisor ID or an Override Passcode. Override Passcode allows the business owner
to setup a passcode to access protected functionality.
Please contact TD Merchant Solutions Help Desk to enable/disable any of the following
security options on your terminal.

4
Functionality Disable Function Supervisor ID Override Passcode
Generic settings
Voice prompts Yes
Financial Transactions
Call for authorization
Cash transaction
Force post (disabled)
Manual entry (credit card)
Manual entry (gift card)
Yes Yes Yes
Cashback prompt
Purchase with tip
Split bill
Transaction recall
Void
Yes
Receipt settings
Cash transaction receipts
Print operator name
Yes
Day close
Close batch with open
pre-authorizations
Terminal auto-close
Yes
Access day close Yes
Reporting
All reports Yes
End of day reports
All reports Yes

5
User management
By utilizing the user types, you can help secure your terminal by limiting access to certain
terminal functionality. Listed below are the user types and their functionality.
Note: There is a user hierarchy that determines who can access certain functionality:
• Administrator (TD Technician only),
• Supervisor, and
• Operator.
For more information on user management, please review the Coniguration and
Troubleshooting Guide at www.tdmerchantsolutions.com/posresources.
Fraud prevention
The following information will help you protect your business from fraudulent transactions.
Manually entered credit card transactions
There is an inherent risk associated with these transactions as they have an increased rate
of fraud. If you do manually enter a credit card transaction which is deemed fraudulent,
you will be held responsible for any chargebacks associated with it. Manually entered
credit card transactions include mail order and telephone order transactions.
Force post transactions are disabled by default
The force post function allows prior authorization numbers to be manually keyed in. For your
protection, this capability is disabled by default on your terminal. If you need to process a force
post transaction, please call the TD Merchant Solutions Help Desk at 18003631163 to
enable the capability after being authenticated.
Call for authorization
Sometimes, due to a communication or security issue, a transaction cannot or should
not be completed. See the list of messages and events below that will require you to
call for authorization.
If you are uncomfortable manually entering credit card information, as a business owner,
you can request another form of payment (another credit card, debit card, cash, etc.).
We strongly recommended that you protect the Force Post function with a password or
override passcode.
You must call for authorization for every force post transaction performed on your terminal.

6
Whenever Action
…the card number on the screen does not
match the number embossed on the card.
OR
…the cardholder signature on the receipt
does not match the signature on the
reverse of the card.
OR
…you have any doubts about the validity
of a card or a transaction.
1. Call for a voice authorization
immediately.
2. Request a CODE 10 authorization.
In this situation, you may be dealing
with a fraudulent card and CODE
10 will alert the inancial institution
to this possibility.
Storing cardholder receipts
Merchants are responsible for retaining all receipts to respond to cardholder inquiries.
The following are storage guidelines to ensure their integrity.
Please store your receipts:
• In a dark, secure area for at least 18 months
• As long as you retain cash register tapes for direct payment transactions
If TD needs a receipt copy, please send it within eight (8) days and retain a
copy for your records.
The required storage and response times are for TD Merchant Solutions only and
may vary by inancial institution.
Your receipts could become unreadable if they are stored in plastic coated
containers or exposed to direct heat or cold sources.
• In envelopes arranged by date in a secured iling cabinet works well
If you have several terminals use a dierent envelope for each terminal.
Financial Transactions
The TD Luxe 6200m terminal can perform the following transactions:
• Purchase
• Purchase (Phone / Mail)
• Force post
• Refund
• Void
• Pre-authorization*
• Gift card*
• Loyalty*
• Depending how you have set up your terminal, you may be required to enter a
supervisor ID and password to proceed with any transaction.
• If the customer’s receipt has a signature line on it, the customer must sign it.

7
* These optional transactions and others are covered in our online documentation at
www.tdmerchantsolutions.com/posresources.
Accepted card types
The terminal will accept whatever cards you indicated when you signed up. If you wish to
adjust your accepted card list, please contact the TD Merchant Solutions Help Desk at
18003631163.
Purchase
1. From the Desktop screen Purchase icon.
2. Enter the dollar amount on the terminal.
3. Split Payment
This option will only appear if split payment is enabled on your terminal.
Select SPLIT or PAY. If the customer is paying the entire amount with one payment
select PAY and go to Full payment below.Otherwise, select SPLIT and proceed to
Split payment.
a) Full payment - Select the payment method.
If you accept gift cards, then the option will appear here as well. Otherwise it
will only be cash or credit / debit. Go to step 4.
OR
a) Split payment - Enter the payment amount.
b) Correct or conirm the amount: back arrow or OK.
c) Select the payment method.
If you accept gift cards, then the option will appear here as well. Otherwise it
will only be cash or credit / debit. Go to step 4.
4. Correct or conirm the payment type and amount: back arrow or OK.
5. The customer conirms the amount: back arrow or OK.
6. Tip (optional)
This option will only appear if tips are enabled on your terminal.
a) The customer selects / enters one of the tip options oered on screen.
b) The customer conirms the amount.
7. Cashback (optional - debit only)
This option will only appear if cashback is enabled on your terminal.
a) The customer indicates whether they want cashback.
• This transaction is used for purchases where the credit card is present. If the
purchase is via phone or mail, see Telephone order or Mail order. If you use the
incorrect purchase transaction you could incur extra charges.
• If you accept UnionPay cards, please review the UnionPay Guide at
www.tdmerchantsolutions.com/posresources.

8
b) The customer enters or selects the cashback amount.
8. The customer conirms that the amount is correct.
9. Perform one of the following payment methods: Insert, Swipe,Contactless or
Manual Entry.
Insert
a) The customer inserts their card, enters their PIN.
If a debit card is used the customer must select the account to use. Go
to step 8.
Swipe (credit only)
a) The customer swipes their card.
b) You verify the card info with what is on the screen. Go to step 8.
Contactless
a) The customer taps their card on the contactless card reader.
In some cases, the customer may be required to swipe or insert their
card. Go to step 8.
Manual entry (credit only)
a) Enter the account number.
b) Enter the expiry date.
c) Enter the CVD number. This number is generally located on the back of
the credit card. Go to step 8.
10. The screen shows that the transaction is completed with an authorization number or
approved message. The receipts will print.
If the customer's copy has a signature line on it, the customer must sign the
receipt. You can REPRINT the receipt or FINISH the transaction.
11. If split payment is enabled, and there is a balance left owing, go to the Split
Payment instructions in step 3.
The amount paid by the customer may only be partially authorized depending on the
card company. If a partial authorization occurs, the screen will display the amount still
outstanding. The transaction will then request another payment method for the balance.

9
Phone or Mail purchase
These instructions are used for purchases where the card is not present. If the card is present
at purchase, see Credit card purchase. If you use the incorrect purchase transaction you
could incur extra charges.
1. From the Desktop screen Phone / Mail Purchase icon.
If you have both Phone Orders and Mail Orders enabled, you will have the
option to select which one you want to use: PHONE or MAIL.
2. Enter the invoice number (if enabled).
3. Enter the dollar amount.
4. Enter the account number.
5. Enter the expiry date.
6. If this is a phone order, enter the CVD.
7. Enter customer's house number (if enabled).
8. Enter the customer's postal code (if enabled).
9. The screen shows that the transaction is completed with an authorization number
and the receipts print.
10. You can REPRINT the receipt or FINISH the transaction.
Void
This option recalls a transaction so that you can void it. The following instructions can access
any transactions that were performed in the current open batch. If a day close has been
completed, you cannot recall transactions prior to the day close. If a day close has been
performed you must do a refund, not a void.
1. From the Desktop screen Void icon.
2. Enter the trace # from the receipt of the transaction to be voided.
3. Conirm that the transaction is to be cancelled.
4. If this is a debit card, the customer inserts their card and enters their PIN.
5. The screen shows that the transaction is completed with an approved message and the
receipts print.
6. You can REPRINT the receipt or FINISH the transaction.
• There are risks performing transactions when the credit card is not present. Ensure
that you perform all of the available security checks for phone / mail purchases.
• These transactions can be password protected.

10
Refund
You can only perform a refund on a transaction that has already been submitted for
reimbursement.
1. From the Desktop screen Debit / Credit icon Refund.
2. If refunds have been password protected on your terminal, or this is a debit
card refund, you must:
a) Enter a Supervisor ID.
b) Enter the Supervisor Password.
3. Enter the dollar amount.
4. Select one of the following payment methods: Insert,Swipe,Contactless or Manual Entry.
Insert credit or debit card / swipe credit card
a) The customer enters their PIN. Go to step 5.
Contactless credit or debit card
a) The customer taps their contactless-enabled card on the screen. Go to step 5.
Manual credit card
a) Enter the account number.
b) Enter the expiry date. This is four digits in length.
c) Enter the CVD number. This can be up to four digits in length. Go to step 5.
5. Press Continue.
6. You can REPRINT the receipt or FINISH to complete the refund and the receipts print.
Transaction recall
The following instructions access any transactions that were performed in the current open
batch. This option recalls a transaction so that you can view or void an existing transaction. If a
day close has been completed, you cannot recall transactions prior to the day close.
1. From the Desktop screen Transaction Recall icon.
2. Select one of the following:
Recall by trace #
a) Enter the trace number that you want to recall. Go to step 3.
Debit refunds are disabled by default. If you wish to activate debit refunds on your
terminal, please call the TD Merchant Solutions Help Desk at 18003631163.
This option can also be used to complete an open pre-authorization. You must have
pre-authorizations enabled on your terminal to have this functionality. Pre-authorization
transactions are covered in our Pre-authorization Guide at www.tdmerchantsolu-
tions.com/posresources.

11
Recall all
a) A list of all transactions currently available on the terminal appear. Go to step 3.
Recall by amount
a) Enter the dollar amount. Go to step 3.
Recall by account #
a) Swipe or Manually enter the card. Go to step 3.
Recall by invoice #
a) Enter the invoice number that you want to recall. Go to step 3.
3. If there are multiple transactions, scroll to the desired one.
4. Select Void to cancel the transaction or select Completion to close a pre-
authorization. Press Cancel to leave this screen without making a selection.
Force post purchase
This option is only used when you can’t process a credit card purchase normally through
the network whether due to communication problem or that the force post is requested
via the terminal.
1. From the Desktop screen Debit / Credit icon Force Post Purchase.
2. Enter the dollar amount.
3. Enter the authorization number.
4. Conirm the authorization number.
Insert or swipe credit card
a) Insert or swipe the credit card. Go to step 5.
Manual credit card
a) Press OK.
b) Enter the account number.
c) You may be requested to conirm your card type (Visa, Mastercard,
UnionPay, etc.) by tapping the icon on the screen.
d) Enter the expiry date. This is four digits in length.
e) Enter the CVD number. This can be up to four digits in length. Go to step 5.
5. You can REPRINT the receipt or FINISH the transaction.
Before you perform this transaction, you must call the TD Merchant Solutions Help Desk
at 18003631163 and receive an authorization number.

12
Force post phone / mail purchase
This option is only used when you can’t process a credit card purchase normally through the network
whether due to communication problem or that the force post is requested via the terminal.
1. From the Desktop screen Debit / Credit icon Force Post Phone/Mail Purchase.
2. Conirm if this is a phone order or mail order: PHONE or MAIL.
3. Enter the dollar amount.
a) Enter the account number.
b) Enter the expiry date.
c) If this is a phone order, enter the CVD. This can be up to four digits in length.
4. Enter the authorization number.
5. Conirm the authorization number.
6. You can REPRINT the receipt or FINISH the transaction.
Receipts
Each transaction has a dierent receipt and most of the information is purely for record keeping.
There are some points of important information you need to be aware of to ensure that your
transactions have completed correctly.
Receipt example
The information that you will use the most is noted and explained below.
Card entry method
CChip card transaction
CN Chip card NSR transactions
CO O-line chip card transaction
MManually entered transaction and the card was present.
MC Manually entered fallback of a chip card transaction
RF Contactless transaction
SSwiped mag card transaction
SC Swiped chip card fall back transaction
SN Swiped NSR transaction
Before you perform this transaction, you must call the TD Merchant Solutions Help Desk
at 18003631163 and receive an authorization number.
Merchant Name
Address, Postal Code
City, Province
########
LUXTD#######
****
PURCHASE ****
03-21-2020
Acct # ************5097
Card Type VI
A00000000003101001
Trace # 6
Inv. # 5
Auth # 75612 RRN 001003001
TVR8000000000 TSI 7800
TC 0E19785C8DAA97AC
Purchase $40.00 CAD
Tip $10.00 CAD
Total $50.00 CAD
(001) APPROVED THANK YOU
(PIN VERIFIED)
Retain this copy for your
records
Merchant Copy
16:19:59
C
VISA CREDIT

13
Card Type
AM American Express DP Debit
DS Discover / Diners JC JCB
MC MasterCard MD MasterCard Debit
PV Visa Debit RC RCS
UP UnionPay VI Visa
Important Information
Transaction Type This shows what type of transaction was done (Purchase, Void, etc.)
and whether it is a duplicate receipt.
Card Type This shows what kind of card was used for the transaction.
Trace # The trace number associated with the transaction.
Inv # The invoice number associated with the transaction.
Auth # The authorization number associated with the transaction.
Signature The card issuer determines when a signature is required for a transaction.
Approved Always ensure that the transaction was approved as it could be DECLINED.
Receipt print options
You can select which receipts print and
when by calling the TD Merchant Solutions
Help Desk. The options available to you are:
Customer receipts:
• Print for every transaction (default)
• Individual receipts can be
declined by the Merchant
• Do not print any customer receipts
Merchant receipts:
• Print for every transaction (default)
• Print for every approved transaction
• Print for transactions over a set
amount
• Print only for a transaction that
requires a signature
Force post phone / mail purchase
This option is only used when you can’t process a credit card purchase normally through the network
whether due to communication problem or that the force post is requested via the terminal.
1. From the Desktop screen Debit / Credit icon Force Post Phone/Mail Purchase.
2. Conirm if this is a phone order or mail order: PHONE or MAIL.
3. Enter the dollar amount.
a) Enter the account number.
b) Enter the expiry date.
c) If this is a phone order, enter the CVD. This can be up to four digits in length.
4. Enter the authorization number.
5. Conirm the authorization number.
6. You can REPRINT the receipt or FINISH the transaction.
Receipts
Each transaction has a dierent receipt and most of the information is purely for record keeping.
There are some points of important information you need to be aware of to ensure that your
transactions have completed correctly.
Receipt example
The information that you will use the most is noted and explained below.
Card entry method
CChip card transaction
CN Chip card NSR transactions
CO O-line chip card transaction
MManually entered transaction and the card was present.
MC Manually entered fallback of a chip card transaction
RF Contactless transaction
SSwiped mag card transaction
SC Swiped chip card fall back transaction
SN Swiped NSR transaction
Before you perform this transaction, you must call the TD Merchant Solutions Help Desk
at 18003631163 and receive an authorization number.
Merchant Name
Address, Postal Code
City, Province
########
LUXTD#######
****
PURCHASE ****
03-21-2020
Acct # ************5097
Card Type VI
A00000000003101001
Trace # 6
Inv. # 5
Auth # 75612
RRN 001003001
TVR8000000000 TSI 7800
TC 0E19785C8DAA97AC
Purchase $40.00 CAD
Tip $10.00 CAD
Total $50.00 CAD
(001) APPROVED THANK YOU
(PIN VERIFIED)
Retain this copy for your
records
Merchant Copy
16:19:59
C
VISA CREDIT

14
Reprinting receipts
1. From the Desktop screen Reprint icon and select one of the following:
Last Receipt
a) Conirm that this is correct: NO or YES. The most recent receipt will reprint.
Past Receipt
a) Swipe the card that the transaction was performed on. Any transactions that
were done on the terminal by the swiped card will appear on the screen.
b) Select the transaction that you want to reprint the receipt for.
c) Select PRINT if this is the correct transaction.
Business Day Functions
To start a business day, log onto a terminal that has had the day close function performed
on it. Depending on the logon method, it may be as simple as a user performing transactions
to entering a logon ID and password.
Performing the day close
You have a deadline to perform the day close. This is called your balancing window and
it is set on the system. If your day close is done before your balancing window ends, you’ll
receive same or next business day deposit for credit and debit card totals. Otherwise,
they will be forwarded to the next business day.
You must close your business day on each terminal in order to maintain accurate records
and balance your accounts. Closing the business day is important as it:
• Sends any stored transactions (SAFs)
• Closes all open batches
• Prints selected reports
• Checks for mail, and downloads available updates
• Starts a new business day on the terminal by opening a new batch
1. From the Desktop screen Day Close icon.
2. Conirm that you want to Continue. Once the process is started ensure that the
terminal is not used until the day close is completed.
3. Select your report delivery method (DISPLAY or PRINT). Depending on how you
have set up your day close process, certain reports will print.
4. When it is completed you will see the Business Day Closed message and the
terminal will restart.
A day close is automatically performed on your terminal every three to ive business
days if one isn’t performed sooner by you.

15
Reprinting the day close report
1. From the Desktop screen Reprint icon.
2. Select Day Close Report.
3. Conirm that this is correct.
Reporting
Please refer to the online Coniguration and Troubleshooting Guide.
Coniguration
Adjusting the brightness and volume
1. From the Desktop screen Settings icon Backlight or Speaker Volume.
2. Press the plus or minus icon to increase or decrease the brightness / volume.
Other functionality
For more information regarding your terminal's use and available features, please review our online
Coniguration and Troubleshooting Guide at www.tdmerchantsolutions.com/posresources.
Troubleshooting
If you’re unable to resolve the problem after performing the following steps, please contact
the TD Merchant Solutions Help Desk at 18003631163.
Error codes
Error codes are explained in the online Coniguration and Troubleshooting Guide at
www.tdmerchantsolutions.com/posresources.
What do I do if the terminal displays a security alert?
If your terminal displays the message Security Alert, it means that your terminal has
been damaged and must be replaced. Contact the TD Merchant Solutions Help Desk
immediately at 18003631163.

16
What problems can I easily resolve?
Problem Action Required
Bad Communication
Press CANC key
And Try Again
1. There was a communication failure after the
transaction was initiated.
2. Press Cancel and try again.
Chip cards cannot be
processed
1. Try inserting a dierent card. If this card can be read,
the problem is with the irst card.
2. Use a cleaning card to clean the card reader.
Display is too bright or
too dark
1. Adjust the brightness setting to work with the
lighting at the terminal location.
Magnetic stripe card
reader won’t read cards
1. Try swiping the card more quickly or more slowly or
from the top of the reader towards you.
2. Request another form of payment. If this card can
be read, the problem is with the irst card.
3. Use a cleaning card to clean the problem card reader.
Printer does not print 1. Is there is paper in the device? If there is, ensure that
the paper is loaded correctly.
Printer jam 1. Ensure that the paper feed is clear and that the paper
roll is loaded correctly.
2. Ensure the printer lid is closed completely.
Why isn’t my terminal powering on?
1. Press any button on the terminal to see if it is in power saving mode.
2. Ensure that the electrical outlet has power.
3. Ensure that the power cord is properly inserted into the outlet.
4. Re-insert the power cable into the hub’s power port. Ensure that the power cable
plug is aligned with, and fully inserted into the power port on the hub.
5. Power on the terminal.
Reference
Storing the terminal
• They must be stored in temperatures between 0° and 50° Celsius.
• Do not leave them outdoors overnight, especially in the winter.