VeriFone Omni 3600 User manual

Omni 3600 Installation Guide
18
To determine the charge state of the battery, push the “target”
icon (shown in Figure 5) on the bottom of the battery. The bar
LED status indicators on the battery each indicate 25% of the
charge state. The ELED blinks at the 10% charge state. The
battery charge state displays at the bottom of the first
copyright screen when the terminal is turned on.
When the battery charge state reaches 10%, the ELED
(Figure 5) blinks, indicating the low charge state.
The smart battery has a safety circuit to protect the Li-ion cells
from overcharging and over-discharging. If the battery is over-
discharged, safety circuit shuts down the battery and none of
the indicator LEDs (see Figure 5) on the battery pack blink.
The battery must then be recharged to restore operation.
If the Omni 3600 terminal is already running an application (for
example, SoftPay), a battery status indicator appears on the
display.
NOTE Conserve battery power by turning the Omni 3600
terminal off when not in use. If the terminal is not to be
used for several days, remove the battery from the
terminal as it continues to discharge even when the
terminal is turned off.
NOTE The Omni 3600 terminal automatically shuts off when
the smart battery reaches the critically low charge state.
If this occurs, the smart battery must recharge a
minimum of 1/2 hour before it can power the terminal.

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Omni 3600 Installation Guide
Figure 5 Smart Battery Charge Indicator LEDs and Test Button
Turn On/Off the Omni 3600 Terminal
When the smart battery completes its initial charge, turn on the
Omni 3600 terminal by pressing the green ENTER/ON key (icon
at left) for approximately 3 sec. The display screen lights and
displays the initial VeriFone copyright screen. If an application
is loaded in the terminal, it starts after the initial VeriFone
copyright screen and displays a unique copyright screen. If no
application is loaded in the terminal, DOWNLOAD NEEDED
appears on screen after the initial VeriFone copyright screen.
Turn off the Omni 3600 terminal by pressing the red CANCEL/
OFF key (icon at left) continuously until the cancel tone is heard
(approximately 4 sec.). First a series of beeps is heard, then
the cancel tone. The unit then shuts off.
Paper Installation
The internal thermal printer uses a roll of single-ply, thermal-
sensitive paper, approximately 57 millimeters (2.25 inches)
wide and 25–33 meters (82–108.26 feet) long. A pink out-of-
paper indicator line appears on the edge of the paper
approximately 18 inches before the end of the roll. After this
line appears, there is enough paper remaining on the roll to
conclude at least one transaction.
BATTERYCHARGE STATE
TEST BUTTON AND
STATUS INDICATOR LEDS

Omni 3600 Installation Guide
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To install the paper roll in the internal thermal printer:
1Lift paper roll cover tab to unlock the printer door
(Figure 6).
2Rotate the printer door up and back. Note that the door is
hinged; it is not necessary to remove it from the unit.
Figure 6 Open the Printer Cover
3Loosen the glued leading edge of the paper from the roll.
4Hold the paper roll so paper feeds from the bottom
(Figure 7) and pull approximately two inches of paper free
of the roll.
WARNING Poor-quality paper may jam the printer. Order high-
quality paper from VeriFone; refer to the ordering
process listed in Accessories and Documentation.
NOTE Store thermal paper in a dry, dark, cool place. Handle
thermal paper carefully; impact, friction, high
temperatures, humidity, light, and oils affect the color and
storage characteristics.

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Omni 3600 Installation Guide
5Drop the paper roll into the printer tray, allowing the free
paper to extend outside the printer door (Figure 7).
Figure 7 Load Paper
6Close the cover by gently pressing directly on the paper
roll cover tab until it clicks shut. Allow a small amount of
paper to extend outside the cover, as shown in Figure 8.

Omni 3600 Installation Guide
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Figure 8 Close the Printer Cover
Antenna (Mobitex and GSM Models only)
For the Omni 3600 terminal to establish a wireless connection,
an antenna is required. This connection allows communication
with your service provider to upload transaction data from the
terminal and download system upgrades to the terminal. Radio
service is activated by your service provider.
Antennas for GSM units have a blue connector base.
Antennas for Mobitex units are solid gray.
NOTE To prevent damage to the print roller on the paper roll
cover, always close the cover by gently pressing down
on the paper roll cover tab.
CAUTION Only use the antenna designed for your unit. Failure to
use the proper antenna results in the inability to
establish a wireless connection.

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Omni 3600 Installation Guide
Data transfers can also be performed through the Omni 3600
base (see Omni 3600 Base Communications Ports).
Installation
The Omni 3600 should arrive from manufacture with the
antenna attached. If unattached, use the following procedure
to install the antenna:
1Locate the antenna port on the side of the Omni 3600
terminal.
2Align the respective “notch”inside the antenna to the key
in the terminal (Figure 9).
3Push gently on the center of the base of the antenna until
it locks in position.
Figure 9 Antenna Installation
NOTE Never hold the unit by the antenna; doing so may break
the connection and void your warranty.

Omni 3600 Installation Guide
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Orientation
To establish good wireless communication (uplink), it is
important that the antenna always be vertically aligned with
respect to ground and sky (Figure 10). For example, if
standing and holding the terminal, position the antenna at an
approximately 90°angle to the unit (that is, pointing up from
the printer). This should point the antenna directly at the sky.
If the unit is on a flat surface (for example, a table top) or
docked in the Omni 3600 base, position the antenna so that it
points directly at the sky. Soft detentes are felt and clicks
heard when positioning the antenna. These detentes maintain
an antenna position of 60°, 90°, and 180°.
Figure 10 Correct Antenna Position for Uplink
If an application (for example, SoftPay) is installed in your
Omni 3600 unit, a signal strength indicator may appear on the
display.

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Omni 3600 Installation Guide
Replace the Antenna
If your Omni 3600 terminal has difficulties completing wireless
transactions, you may have to replace the antenna. Use the
following procedure to replace the antenna:
1Remove the existing antenna from the Omni 3600
terminal:
aRotate the antenna to align with the base of the unit,
pointing away from the back.
bGrasp the base of the antenna, close to the body of
the terminal.
cPull gently out until the antenna unsnaps from the
antenna port.
2Align the respective notch inside the new antenna to the
key in the antenna port on the terminal (Figure 9).
3Push gently on the center of the base of the newly
installed antenna until it locks in position.
Install/Replace MSAM Cards
When you first receive your Omni 3600 terminal, you may
need to install a merchant smart card or one or more
micromodule-sized security account manager (MSAM) cards,
or you may need to replace old cards. The following procedure
describes MSAM card installation.
CAUTION Observe standard precautions for handling
electrostatically sensitive devices. Electrostatic
discharges can damage this equipment. An anti-static
wrist strap grounded to a metal surface is
recommended.

Omni 3600 Installation Guide
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1Remove the battery (see Smart Battery).
2Open the MSAM door located beneath the battery
(Figure 11):
aPush down and back on the raised arrow on the door.
bLift up on the raised arrow with the tip of your index
finger.
cOpen the door until it is in the upright position, resting
against the end of the terminal.
Figure 11 Open the MSAM Access Door
The three MSAM cardholders are now accessible. Each
cardholder consists of a hinged tilt-up cover attached to a
connector base (Figure 12).
Figure 12 MSAM Card Installation

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Omni 3600 Installation Guide
3Access the MSAM cardholders (reference Figure 12):
aUnlock the cardholder: Slide the lock plate to the
unlocked position, in the OPEN direction (Figure 13).
Figure 13 MSAM Cardholder Lock Plate Detail
bOpen the cardholder by pivoting the cover on its hinge
away from the connector base (Figure 14).
Figure 14 Insert MSAM Card into Cardholder
4Remove any previously installed MSAM card by sliding
the card from the cover.