Tyro Bendigo Bank Pro User manual

User guide
Pro EFTPOS machine

Welcome to your new
Pro EFTPOS machine
Table of content
We recommend bookmarking this guide for future reference.
It provides useful tips and steps for commonly used functions and questions.
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5.
6.
Getting started
Start transacting
2.Handy information
3.Your new Pro EFTPOS machine
4.Getting set up
Other products available to you
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10. Troubleshooting
Settlement reports
7.1
Transaction history
Payment settings
11.Cleaning your Pro EFTPOS machine
12.Error codes and descriptions
13.Ensuring you’re protected
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5.1
5.2
5.3
Tyro Portal
Tyro App
Tyro Service Status
4.1 Installing and charging the battery
4.2 Inserting a paper roll
4.3 Set up your Charging base (if applicable)
4.4 Set up your Ethernet base (if applicable)
4.5 Network
4.5.1 Connecting to WiFi:
4.5.2 Connecting to Ethernet:
4.6 Software download
4.7 Machine activation
4.8 Payments app
4.8.1 Setting your passwords
4.8.2 Payments app settings
4.8.3 Choosing receipt printing
4.8.4 Tipping Preference
4.9 Select Operating Mode
1.1 What’s in your Pro EFTPOS machine box?
1.2 What’s in your Charging base box?
1.3 What’s in your Ethernet base box?
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6.1 Accepting a payment
6.1.1 Accepting a payment in standalone mode
6.1.2 Accepting a payment in POS integration mode
6.2 Processing a refund
6.2.1 Processing a refund in standalone mode
6.2.2 Processing a refund inPOS integration mode
6.3 Processing a MOTO payment or refund (subject to
approval)
6.3.1 Processing a MOTO payment in standalone mode
6.3.2 Processing a MOTO refund in standalone mode
6.3.3 Processing a MOTO payment or refund in POS
integrated mode
6.4 Reprint last receipt
6.5 Reversals
Accessing Settlement reports
13.1 Maintaining an inventory
13.2 To safeguard against tampering
10.1 Reboot your Pro EFTPOS machine
10.2 Unable to connect to the internet
10.3 Incorrect passwords
9.1 Payments app
9.1.1 Enable/Disable Surcharging
9.1.2 Enabling/Disabling MOTO
9.1.3 Enabling/Disabling Tipping
9.1.4 Select default Tipping values
9.1.5 Switch between operating modes
9.2 Receipt preferences
9.3 Device settings
9.4 Display settings
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Pro EFTPOS machine user guide Bendigo Bank powered by Tyro 3
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Your charging base
Your Ethernet base
Power adaptor and cable
Ethernet cable
Your new Pro EFTPOS machine
Power adapter and cable
Long-life rechargeable battery
2 paper rolls
Audio jack adaptor
POS system and door decals
*The Charging and Ethernet bases are sold separately. If you would like to order one, or if any
items are missing, please contact our local support team 7 days a week on 1300 008 976.
1. Getting started
1.1
1.2
1.3 What’s in your Ethernet base box*?
What’s in your Charging base box*?
What’s in your Pro EFTPOS machine box?
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It’s important you keep your contact details with Tyro updated, so we can make sure
you have the information you need to keep your EFTPOS machine running smoothly.
If you are new to Bendigo Bank powered by Tyro, you have been emailed with your Merchant ID (MID)*. MID(s) are
unique identifiers for your account with Tyro. Existing customers can find their MID via the Tyro Portal. We suggest
you note them down somewhere safe for future reference.
• Note: You may have been assigned multiple MIDs, depending on the requirements of your business.
Examples include if you have more than one trading location or wish to settle different machines to
different bank accounts.
• We will ask you for your MID when you call our Customer Support line, and we will sometimes refer to your
MID(s) in communications and service updates.
*Please note, when calling Tyro for assistance with your EFTPOS machine, ID checks may be performed dependent
on the nature of the enquiry.
2. Handy information

Pro EFTPOS machine user guide Bendigo Bank powered by Tyro 5
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12. Speaker
13. SIM 1 card slot
14. SIM 2 card slot
15. Battery socket
16. Battery compartment
Power button
Volume keys
USB Type-C connector for
power charging
Paper roll cover
Battery cover
6. Contactless sensor
7. High resolution touch screen
8. Smart card reader
9. Easy loading printer
10. LEDs for contactless
transactions
11. Magnetic card reader
3. Your new Pro EFTPOS machine
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To charge your battery:
• Connect the power adapter provided to the machine USB type-C connector
• Connect the power adapter to the power supply
• The battery icon on the top of the screen will show that it is charging
The battery provided is designed specifically for your Pro machine. If the battery is not inserted in the machine
already:
1. Before plugging in your machine, turn your machine over and unclip the battery door by pushing the clips as
shown in the picture below.
2. Find the battery pack included in the box and place in the back of the machine.
3. Attach the battery door.
We recommend fully charging the battery before first use. The machine charges its battery each time the power
adapter is connected.
The Pro EFTPOS machine uses the same paper roll as the Mobile EFTPOS machines. Paper rolls can be purchased
via the Tyro App or Tyro Portal. To insert a paper roll:
1. Open the paper cover by lifting the catch located at the top of your Pro EFTPOS machine and pull the cover
down towards the back of the machine.
2. Insert the paper roll following the picture below.
3. Pull the paper so that you can see the receipt paper when you clip the cover into position.
Advice: when inserting a new paper roll, tear off the first length to avoid printing on the adhesive area.
Note: Only use paper rolls provided by Tyro – unapproved paper rolls may damage the printer in your machine.
4. Getting set up
4.1
4.2 Inserting a paper roll
Installing and charging the battery
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1. Connect the Ethernet base to the power adaptor and cable provided with it.
2. Connect the Ethernet base to the Ethernet cable provided with it.
Note: an Ethernet connection is required.
3. Place your Pro EFTPOS machine on the Ethernet base to charge and use your Ethernet connection. The battery
icon on the top of the screen will show that it is charging.
1. Connect the charging base to the USB-C power cord provided with your Pro EFTPOS machine.
2. Place your Pro EFTPOS machine on the base to charge. The battery icon on the top of the screen will show that it
is charging.
4.3
4.4 Set up your Ethernet base (if applicable)
Set up your Charging base (if applicable)

Pro EFTPOS machine user guide
4.5.1 Connecting to WiFi:
4.5.2 Connecting to Ethernet:
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Once your machine is connected to the network, the device will update and launch the required
software. Please note: this process may take a few minutes, depending on your network strength and
coverage.
1. Turn on the machine by pressing the Power key (see diagram on Page 4).
2. Tap ‘Get Started’. Your machine will ask if you have an Ethernet base. Select ‘No, I don’t have a base’ to
continue connecting to WiFi.
3. Your machine will scan for available WiFi networks. Select your chosen WiFi network.
• Note: If you don’t immediately see the network you are looking for, the device will auto scan for new
networks after 30 seconds
4. If prompted, enter your WiFi password and tap ‘Connect’.
5. Once connected you will see a success message:
• Select ‘Next’ for the machine to download the required software/applications; or
• Select ‘Change WiFi Network’ if you want to connect to a different WiFi network
If you see ‘No WiFi networks found’:
1. Select ‘Search again’ or ‘Skip WiFi’ if you wish to connect to mobile network.
2. Select ‘Connect to mobile network’ and once connected you will see a confirmation message.
3. Tap on ‘Next’ for the machine to download the required software/applications.
Follow the on-screen prompts to activate your Tyro Pro.
In the event you have swapped out your existing Tyro EFTPOS machine(s), you will need your old machine(s) on
hand to perform the activation. Note: you'll use the in-built camera on the back of the Tyro Pro to scan the
barcode on the machine being replaced. Ensure the serial number matches correctly.
If you encounter any issues, call our Australian-based support team on 1300 108 976 7 days a week.
Turn on the machine by pressing the Power key (see diagram on Page 4).
Tap ‘Get Started’. Your machine will ask if you have an Ethernet base. Select ‘Connect ethernet base’.
Follow Ethernet base set up instructions in section 4.4 and press continue on the Tyro Pro machine.
Your machine will scan for available Ethernet networks. Select the correct network.Note: If you don’t
immediately see the network you are looking for, the device will auto scan for new networks after 30 seconds
• Note: Your Ethernet network name can be found on a sticker on the back of the Ethernet base labelled
‘SSID’. Select ‘Next’ for the machine to download the required software/applications; or
Your machine will now connect to the Ethernet network.
You need an internet connection to process a transaction. Your new Pro EFTPOS machine provides mobile and
WiFi network connectivity options. If you purchased an Ethernet base you also have the option to use an Ethernet
connection. We recommend that you use WiFi or Ethernet; the machine will attempt to automatically switch over
to the mobile network if it is unable to connect to WiFi or Ethernet.
Follow the steps below to connect to the internet:
4.7
4.5
4.6
Network
Machine activation
Software download

Pro EFTPOS machine user guide
4.8.2 Payments app settings
4.8.1 Setting your passwords
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Once your machine is activated, you will be prompted to set up your Payments app preferences.
Depending on the features you have requested, you may be prompted to ‘Enable’ or ‘Disable’ features for your
Pro EFTPOS machine.
Note: these features are specific to the EFTPOS machine you’re setting up and your preferences will not apply to
other machine(s) you may have. These settings can be changed later in the Payments app settings screen.
Dynamic Surcharging
Choose to apply a surcharge to most customer card transactions, and surcharge with confidence. Dynamic
Surcharging automatically applies your configured surcharge so you can recover most of your costs of accepting
card payment fees easily. To find out more about Dynamic Surcharging, how to enable it via the Tyro Portal, and
to
download editable signage so you can clearly communicate your surcharge rates to customers, visit
https://help.tyro.com/s/article/Surcharging-FAQs
Note: To enable Dynamic Surcharging you will need to set your rates in the Tyro Portal then enable it on your
Pro EFTPOS machine.
MOTO (Mail Order, Telephone Order)**
Subject to approval by Tyro, MOTO allows you to process transactions over the phone. You will be required to enter
in the Credit Card Number, Expiry Date, and CVV (Telephone orders only).
Note: MOTO can only be used for credit cards – eftpos cards will be rejected.
*Dynamic Surcharging is available for Mastercard, Visa, eftpos, UnionPay, American Express, JCB, and Diners
Club on CounterTop EFTPOS, Mobile EFTPOS, Pro EFTPOS machines, and excludes eCommerce transactions. By
default, we do not include your EFTPOS machine rental costs into the calculation of your cost of acceptance,
however you may choose to apply these costs into your calculation of your cost of acceptance via the Tyro Portal
subject to the surcharging rules as set by the RBA and enforced by ACCC.
**MOTO transaction options are subject to approval. The risk of MOTO transactions resides with the merchant, not
the bank/acquirer or the cardholder. For further information about MOTO transactions refer to tyro.com/terms-and-
conditions and Tyro’s Chargebacks and Disputes Guide at tyro.com/blog/chargebacks-disputes-guide/
1. When prompted to set your Admin password, enter and confirm, and hit ‘Next’. The Admin password gives you
access to manage your device settings and change your Payments app preferences.
Note: All passwords protect the security of your Pro EFTPOS machine, so you don’t want them to be too easy to
guess. When choosing your password, please note:
• Must be 6 digits
• All digits cannot be the same e.g. 111111
• Digits cannot be sequential e.g. 123456
2. Next you will be prompted to set your Operator password, which is required to perform refund transactions.
This password cannot be the same as the Admin password. When choosing your Operator password, note the
guidance provided above.
3. Enter, confirm your password, and hit ‘Next’.
You can change passwords via the Settings menu in the Payments app.
4.8 Payments app

Pro EFTPOS machine user guide
4.8.4 Tipping Preference
4.8.3 Choosing receipt printing
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After setting your passwords and features, you will see a screen ‘Preferences’.
If you have Tipping enabled on your machine, you can set the Tipping Preferences that work for your
business.
1.Select ‘Tipping’.
2.Select between Percentage (%) or Dollar value ($) for your default tipping method.
(Note: You can also configure the default tip values should you wish to change the preset values).
3.Select ‘Save’ to save the changes.
4.Select ‘Next’ at the bottom of the screen. You will see ‘Getting Payments app ready’ and shortly
after ‘Set up complete’.
You are now ready to take payments in standalone mode.
Your machine will now ask you which mode you want to use it in.
•To process transactions directly on the machine select 'Set up in Standalone mode'
•To integrate with and transact via a Point of Sale (POS) system select 'Pair with POS' and follow the
prompts
Note: for more detailed pairing instructions visit help.tyro.com and search for your POS system.
•To make transactions via Pay@Table (if available) select 'Pay@Table' and follow the prompts
Note: If you choose to enable either or both option(s) the machine will always ask if you want to send a
receipt by the method(s) enabled.
3.You are now ready to take payments.
4.9 Select Operating Mode
1. To set your receipt preferences, select ‘Print business receipts’ and choose from:
‘Always ask’ (the machine will ask if you want a business receipt after every transaction)
‘Always’ (always print the receipt)
‘Never’ (never print a receipt)
2. To set customer receipt preferences, select ‘Customer receipts’ and choose from:
Print
Email