1.Although the product has undergone strict in-house tests before shipment, please make an inquiry to the
headquarter components division, service office, or agent if malfunction occurs with the product because of our
fault such as manufacturing error or transportation problem. The product is repaired or exchanged for free of
charge.
2. Object to be guaranteed
1) EB Power Supply Main Unit
2) EB Gun Controller
3. Period of guarantee
1) Domestic sales: One year from our shipment date
2)Direct export: One year from B/L receiving date
4. Range of guarantee
1) A product damaged by a trouble at the time of delivery or during the transport. However, for direct export,
the range of guarantee defined in the latest version of INCOTERMS is observed.
2) A product that does not meet the basic specification although the product is used under the specified use
condition including the temperature range and power supply.
5. How to apply
1) For domestic sales
①Receive a substitute product sent from us or send back the product to us or service center to repair
the product.
②If the repair needs to be carried out at your site, make an inquiry to our components division, service
office, or agent.
2) For direct export
Receive a substitute product sent from us or send back the product to us or service center to repair the
product. You are required to pay the cost for returning the product to us.
6.Exemption
1) A product with expired guaranteed period.
2) A malfunction or trouble occurred by inevitable accidents including fire, wind, flood, lightning, or war.
3) A malfunction or trouble occurred by careless or improper handling of the product.
4) A product remodeled, broken down, or repaired without our consent.
5) A malfunction or trouble occurred under abnormal environment (strong electromagnetic field, radiation,
high temperature, high humidity, flammable gas, causticity gas, and dust, etc.,).
6) A malfunction or trouble occurred by noises.
7) Secondary damage caused by the product trouble, process patent, and/or your manufactured item using
this device.
8) When our engineer determines that the use condition of the product is inappropriate.
9) Consumption articles (for consumption articles, refer to Chapter 6 "Maintenance" on this manual).
10) A malfunction or trouble occurred by inappropriate handling during post-delivery transportation and
relocation.
11) When replacement of part is necessary because of ending of the service life.
12) When the parts are no longer available because of discontinuance of production and other reasons.
13) When a voltage out of input amplitude range is applied because of lightning surge or other
reasons.(including application of spike superimposed voltage/instantaneous blackout).
7.Others
1) If there is a document describing the individual contract or specification aside from this manual, the rules
described in these documents are observed.
2) For the questions and consultation on the product, please check the model and production number, and
make an inquiry at a service office, agent, or our components division.
http://www.ulvac.co.jp/support/index.html
3) The description in this manual may be subject to change without notice.
4) The parts replaced during repair may belong to us unless otherwise instructed.
*1 For lending of substitute machine during the repair period and on-site repair*2, please note that
additional expense will be charged.
*2 For on-site repair, the actual cost for the travel expense (transportation cost and others) will be
charged.