１This system has been shipped after undergoing an extensive in-house inspection. However, in the event a failure occurs that ULVAC Inc. is responsible for,
such as a manufacturing defect or accident during shipment, please inquire with the ULVAC Inc. or dealer regarding repairs. The system will be repaired or
replaced at no charge.
２Subject to warranty
1) Main Unit and Accessories
３Warranty period
1) Domestic transaction: 1 year from date of shipment from ULVAC.
2) Direct export transaction: 1 year from receiving B/L.
４Warranty range
1) A system damaged by problems during shipping at time of delivery. However, for direct export transactions, pursuant to the warranty range stipulated
in latest Incoterms.
2) A system that does not meet basic specifications even though it is used within the usage conditions, such as the usage temperature range and usage
power supply.
５Response method
1) For domestic transactions
①ULVAC will send a replacement system, or you will return the system to ULVAC or the nearest ULVAC service center where it will be repaired.
②If an on-site response is required, consult separately with ULVAC, Inc. or the nearest sales office or dealer.
2) For direct export transactions
①ULVAC will send a replacement system, or you will return the system to ULVAC or the nearest ULVAC service center where it will be repaired.
Return shipping expenses are borne by the customer.
６Warranty disclaimer
1) A system that has exceeded the warranty period.
2) Malfunction or failure caused by natural disasters like fire, wind and flood damage, earthquakes, lightning, and others, or disasters from force majeure
events such as war.
3) Malfunction or failure caused by inattention during handling or mistaken usage.
4) A system modified, disassembled, or repaired without ULVAC's approval.( When it is confirmed that the sheet metal of the power supply body has
been opened.)
5) Malfunction or failure from abnormal environments (strong magnetic fields, radiation environments, high temperatures, high humidity, flammable gas
atmospheres, corrosive gas atmospheres, dust).
6) Malfunction or failure from electronic noise.
7) Secondary damage that has occurred from a system defect, process patents, and/or products manufactured by your company using this system.
8) When a defect is judged by ULVAC technicians to have occurred because usage did not meet the system's usage conditions.
9) Consumables (consumable parts are listed in “5. Maintenance”).
10) When malfunction or damage occurs from mishandling in transport/moving after delivery.
11) When replacement is necessary because of the lifespan of used parts.
12) When parts cannot be procured because their production has ended.
13) When lighting surges occur or when applying voltage outside the input fluctuation range (including applying spike voltage/during momentary power
losses).
７Others
1) When an individual contract or memorandum related to specifications exists separately from this document, the warranty conforms to that content.
2) For questions or consultations about the system, first check the model and manufacturing numbers, then contact the nearest sales office, dealer, or
ULVAC, Inc.
3) The content of this document is subject to change without prior notice.
4) Unless otherwise indicated, parts replaced during repair are the property of ULVAC, Inc.
※1 Note that the lending of replacement equipment during the repair period and dispatch repair will incur separate expenses.
※2 For on-site dispatch repairs, the actual expenses billed are the expenses related to the trip (travel expenses).
