unication G Series User manual

Unication G Series Voice Pager Trace Log Extraction Function Quick
Guide
Version : V2.00(A)
Unication Co., Ltd. Proprietary Information
1
Important Notice
1. The G series Voice Pager must have more than one block on the on-screen
power indicator.
2. The G series Voice Pager uses a USB Cable to connect to the PC, which must
have a working internet connection. If the internet is unavailable, the Trace
Log files will not be able to be successfully uploaded to the Unication Log
Servers.
3. When uploading the log file, you can use the voice recording attached function
to attach recording files to help developers find the problems more quickly.

Unication G Series Voice Pager Trace Log Extraction Function Quick
Guide
Version : V2.00(A)
Unication Co., Ltd. Proprietary Information
2
PART A G Series Voice Pager Trace Log Extraction Process
A1 G Series Voice Pager Log.Adv function operation process.
A1-1 Navigating the G series pager to the Log.Adv function.
Step 1：Manually enter the Function Status menu.
Step 2：Operate the up and down buttons to reach the Log.Adv function.

Unication G Series Voice Pager Trace Log Extraction Function Quick
Guide
Version : V2.00(A)
Unication Co., Ltd. Proprietary Information
3
A1-2 Enabling the Trace Log function for the G4/G5
Step 1：Press "Set" Soft Key, enter the log selection menu.
Step 2：Choose the log categories we need to keep track of by highlighting the categories and press
"Select" Soft Key respectively.
Step 3：Press "Save" Soft Key to save this setting.

Unication G Series Voice Pager Trace Log Extraction Function Quick
Guide
Version : V2.00(A)
Unication Co., Ltd. Proprietary Information
4
Step 4：The screen goes back to Function Status menu, press "On-Off" Soft Key to activate the
Log.Adv function.
Step 5：When needing the latest log files, long press the record button on the left side of the device
for at least 3 seconds. After couple seconds, the save log successfully message will appear on the
status bar.

Unication G Series Voice Pager Trace Log Extraction Function
Quick Guide
Version : V2.00(A)
Unication Co., Ltd. Proprietary Information
5
A2 The Unication G Series Log Extraction Tool Software
Step 1：Connect your G series pager to your PC with the provided USB Cable.
Step 2：Click and run the Log Extraction Tool software program.
As seen in the above screenshot，if the G series pager has been connected correctly, the
“Connected Devices Indicator”in the red box should be “1”.

Unication G Series Voice Pager Trace Log Extraction Function
Quick Guide
Version : V2.00(A)
Unication Co., Ltd. Proprietary Information
6
Step 3：Run the “A”Option, “Log Extraction Tool”
Note: Categories marked with *are required fields.

Unication G Series Voice Pager Trace Log Extraction Function
Quick Guide
Version : V2.00(A)
Unication Co., Ltd. Proprietary Information
7
Step 4：Fill in the categories, as well as a description for the error that you have
encountered. Detailed descriptions will be greatly appreciated, as that will allow us to
provide more support, and find a fix for the issue much more easily.
Step 5：Press the “Submit”button. If the previous steps with the G series pager operations
have been done successfully, the log files will be extracted and uploaded to the Unication
Log servers.

Unication G Series Voice Pager Trace Log Extraction Function
Quick Guide
Version : V2.00(A)
Unication Co., Ltd. Proprietary Information
8
Step 6：The screen below indicates a successful upload.
If the upload is unsuccessful：
1. Check if the internet connection is operating correctly.
2. Confirm that the G series pager is correctly connected to the PC.
After the above confirmations, go back to Step 5 and try again.
Note: The current default setting of Log Extraction Tool is “Auto”and it will automatically
identify which servers to upload. If you want to switch the settings, please go to the “Setting”
page

Unication G Series Voice Pager Trace Log Extraction Function
Quick Guide
Version : V2.00(A)
Unication Co., Ltd. Proprietary Information
9
There is a multi-select box for selecting the upload server on this page, please switch the
upload server here.
Auto: Automatically identify to upload the Log to US Server or Taipei Server.
Server A: Upload to US Server.
Server B: Upload to Taipei Server.

Unication G Series Voice Pager Trace Log Extraction Function
Quick Guide
Version : V2.00(A)
Unication Co., Ltd. Proprietary Information
10
In addition, when the user uploads the Log, since the device may save logs from a long time
ago, but it is not the log that would be uploaded. Therefore, the user is provided with the
"Device Log Filter Function", and it can upload the Log that developers need and delete
the old Log unneeded. This function lets devices upload the recent useful log, also speed up
the upload time, and help developers find the problems faster.
The setting of the “Device Log Filter Function”is explained as follows:
“Upload the Device’s Log”: User can choose to upload the device’s log in a few days.
(Default Setting is 7 days)
(Multi-Select Box Provides: 1 day / 2 days / 3 days / 4 days / 5 days / 6 days / 7 days options)
“Device Log Clean Option”: User can choose to delete the device’s log from a few days ago.
(Default Setting is 7 Days ago)
(Multi-Select Box Provides: Do not delete any log 1 day / 2 days / 3 days / 4 days / 5 days / 6
days / 7 days options)

Unication G Series Voice Pager Trace Log Extraction Function
Quick Guide
Version : V2.00(A)
Unication Co., Ltd. Proprietary Information
11
Note: Both of the settings can be set by the users.
Click the Save button to save this setting, and the message box will show the save settings
successfully message.

Unication G Series Voice Pager Trace Log Extraction Function
Quick Guide
Version : V2.00(A)
Unication Co., Ltd. Proprietary Information
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A3 Upload the Voice Pager’s Internal Voice Recording File.
A3-1 Upload the Voice Pager’s internal recording files in batches
according to the way the user selects the date range.
Srep 1: Follow Step 4 of A2 (First Complete * Required Information)
Step 2: Presses the "Attach Voice Record Files" button.
Step 3: Select the "Select uploaded voice records by date" when the window pops up.
After the selection, press the "OK" button to select the uploaded voice record by date
function.

Unication G Series Voice Pager Trace Log Extraction Function
Quick Guide
Version : V2.00(A)
Unication Co., Ltd. Proprietary Information
13
Step 4: Select the date range and set the ”Start Date” &”End Date” to upload the
recording file (the default setting of the start date and the end dates are “Today ’s Date”),
The date format is displayed as MM, DD, YYYY.
Step 5: Press the "OK" button to read the local recording file that matches the date
interval setting and upload it to the software, so as to extract the log file and upload it to the
Unication Log server
Note：
1. The "Start Date" setting can only be less than or the same as the "End Date" setting,
otherwise a prompt window will pop up (as shown below)

Unication G Series Voice Pager Trace Log Extraction Function
Quick Guide
Version : V2.00(A)
Unication Co., Ltd. Proprietary Information
14
2. If there is no recording file on this device, a prompt window will also pop up (as
shown below)
Step 6: Upload Progress
Note: Do not unplug the USB during the upload process, otherwise the upload will fail or
cause other problems
Step 7: Upload Complete

Unication G Series Voice Pager Trace Log Extraction Function
Quick Guide
Version : V2.00(A)
Unication Co., Ltd. Proprietary Information
15
After uploading, click the "OK" button, and proceed to step 5 of A2 to upload the log files
to the Unication Log server
A3-2 Manually select recording file for uploading and connecting Voice
Pager to upload the internal recording.
Step 1: Follow Step 4 of A2 (First complete * required information)
Step 2: Presses the "Attach voice record files" button
Step 3: Select the "Manually check uploaded voice records" item when the window pops
up.

Unication G Series Voice Pager Trace Log Extraction Function
Quick Guide
Version : V2.00(A)
Unication Co., Ltd. Proprietary Information
16
After selecting, press the "OK" button to manually check the uploaded voice record
function
Step 4: Press “Load Records” to read the local recording file when the window pops up.
Note: Do not unplug the USB during the reading process, otherwise the upload fails or
causes other problems.
If reading the device failed:
1. Make sure that the G series pager is connected to the PC correctly (see Figure 1 below)
2. If there is no recording record file on this device, a prompt window will pop up (see
Figure 2 below)

Unication G Series Voice Pager Trace Log Extraction Function
Quick Guide
Version : V2.00(A)
Unication Co., Ltd. Proprietary Information
17
( Figure 1)
( Figure 2)
Step 5: Display the list of recording read by this unit
Note: On the recording list, each recording files will display the recording time and the
information about which TGID is called by the dispatch center. It will be displayed in order
from top to bottom according to the last recording time

Unication G Series Voice Pager Trace Log Extraction Function
Quick Guide
Version : V2.00(A)
Unication Co., Ltd. Proprietary Information
18
Step 6: Select the recording file to upload (multiple selections)
Press the "OK" button to upload the checked recording file to the software for subsequent
action to extract the log file and upload it to the Unication Log server
If uploading failed:
1. Make sure that the G-series pager is connected to the PC correctly (as shown in Figure 1
above)
2. If you do not press the “OK” button, a prompt window will pop up (as shown in Figure 2
above).
Step 7: Show Uploading Progress
Note: Do not unplug the USB during the upload process, otherwise the upload will fail or
cause other problems

Unication G Series Voice Pager Trace Log Extraction Function
Quick Guide
Version : V2.00(A)
Unication Co., Ltd. Proprietary Information
19
Step 8: Upload Complete
After uploading, press the "OK" button, and then proceed to step 5 of A2 to upload the log
files to the Unication Log server
A4 System Requirements
Operating System
Windows 7 32-bit
Windows 7 64-bit
Windows 10 32-bit
Windows 10 64-bit
Others
.NET Framework 3.5
Note : We completed all the functional operation test in the above Windows Systems. An
unexpected result may occur as users do not operate the software on the suggested
Windows Systems.