Unitron Quantum BTE User manual

Quantum™
behind-the-ear (BTE)
and in-the-ear (ITE)
hearing aid guide

Thank you
Thank you for choosing Unitron hearing aids.
At Unitron, we care deeply about people with
hearing loss. We work closely with hearing
healthcare professionals to make advanced,
purpose-driven solutions available to everyone.
Because hearing matters.
Your BTE hearing aids
Hearing healthcare professional: _____________
____________________________________
Telephone: __________________________________
Model: ______________________________________
Serial number: _______________________________
Replacement batteries: Size 13
Warranty: ___________________________________
Program 1 is for: ______________________________
Program 2 is for: _____________________________
Program 3 is for: _____________________________
Program 4 is for: _____________________________
Date of purchase: _____________________________

BTE quick reference
Changing batteries Low battery warning
2 beeps every
30 minutes
13
On/Off
Plus
(+) signs
on off open
Lever
volume control; up=louder, down=softer
comfort-clarity control; up=clarity,
down=comfort
Push button
switching programs
volume control; right aid=louder, left
aid=softer
comfort-clarity control; right aid=clarity,
left aid=comfort
Your ITE hearing aids
Hearing healthcare professional: _____________
____________________________________
Telephone: __________________________________
Model: ______________________________________
Serial number: _______________________________
Replacement batteries:
Size 10 Size 312 Size 13
Warranty: ___________________________________
Program 1 is for: ______________________________
Program 2 is for: _____________________________
Program 3 is for: _____________________________
Program 4 is for: _____________________________
Date of purchase: _____________________________

ITE quick reference
Changing batteries
2 beeps
every
30 minutes
10
312
13
On/Off Battery size
Low battery
warning
Plus (+) signs
Plus (+) signs
on off open
Push button
switching programs
volume control;
right aid=louder, left aid=softer
comfort-clarity control;
right aid=clarity, left aid=comfort
Rotary dial or scroll wheel
volume control;
up=louder, down=softer
comfort-clarity control;
up=clarity, down=comfort
Table of contents
Contents
Tips for wearing hearing aids for the first time .......................................2
Your BTE hearing aids at a glance ...........................................................4
Putting your BTE hearing aids on your ears ...........................................6
Turning your BTE hearing aids on and off ..............................................8
BTE battery information ........................................................................ 10
BTE operating instructions ................................................................... 14
Cleaning your BTE hearing aids ............................................................22
Assistive listening devices for BTEs ......................................................26
BTE troubleshooting guide ...................................................................28
Your ITE hearing aids at a glance ..........................................................34
Putting your ITE hearing aids on your ears ...........................................36
Turning your ITE hearing aids on and off ..............................................38
ITE battery information .........................................................................39
ITE operating instructions .....................................................................42
Cleaning your ITE hearing aids .............................................................50
Assistive listening devices for ITEs ....................................................... 51
ITE troubleshooting guide ....................................................................52
Using the telephone .............................................................................56
Caring for your hearing aids ..................................................................59
Signature features of your hearing aids ...............................................60
Warnings ...............................................................................................63
Compliance information .......................................................................68
Client feedback .....................................................................................70
Additional notes .................................................................................... 71

2 3
Tips for wearing hearing aids for the first
time
1. Start in a quiet room at home first to get
used to the new sound quality. Sounds like
the ticking of a clock, the humming of the
computer, the beep of the microwave or the
rustling of clothes or paper may seem loud
to you at first, because you have not been
hearing them properly for a long time.
2. Read aloud to yourself and learn to correct
the volume of your own voice when you are
wearing the hearing aids.
3. Talk to different people and learn how to
distinguish between different sound patterns
again.
4. It will take some time before you are
completely used to your hearing aids and can
fully enjoy the benefits.
5. Wear your hearing aids for as many hours a
day as you can, and for a little longer each
day.
6. Make notes at the back of this booklet,
write down difficult situations and describe
what any unpleasant noises were like. This
information will help your hearing healthcare
professional to fine-tune the devices better
for you.
7. Involve your family and friends in this
familiarization period. For example,
ask someone to set the television to a
comfortable volume.
8. When you are beginning to get used to
wearing the hearing aids, wear them in more
difficult listening environments such as the
office, at parties or in restaurants. This can
be difficult even for people who can hear
normally. Give yourself time to regain your
ability to hear in these difficult situations.
9. Make your hearing aids part of your everyday
life and be patient with yourself until you
have retrained yourself to interpret the
sounds correctly.

4 5
Your BTE hearing aids at a glance
1 Earhook - your custom made earmold attaches to
your hearing aids using the earhook
2 Microphone - sound enters your hearing aids via
the microphones. Microphone shield - protects
microphones from dirt & debris
3 Push button - switches between listening
programs or changes the volume level or comfort-
clarity, depending on your customized fitting
4 Lever - controls either the volume or comfort-
clarity, depending on your customized fitting
5 Battery door/on & off - close the door to turn on
your hearing aids, partly open the door to turn off
your hearing aids. Opening the door all the way
gives you access to change the battery
6 Earmold - allows the sound to pass from the
hearing aids to the ear and holds the hearing aids
in place
7 Slim tube - sound travels down the slim tube to
the ear canal
8 Dome - holds the slim tube in place in your ear
canal
9 Retention piece - helps prevent the dome and slim
tube from moving out of the ear canal
2
3
2
4
5
2
3
2
4
5
1
6
7
8
9

6 7
Putting your BTE hearing aids on your
ears
Your behind-the-ear (BTE) hearing aids may be
color-coded with a small dot on the battery door:
red = right ear; blue = left ear.
BTEs with earmolds
1. Hold the earmold between
your thumb and index finger.
The opening should be
pointing in towards your ear
canal with the BTE resting
upwards over the top of your ear.
2. Carefully insert the earmold
in your ear. You may need
to twist it slightly to the
back. The earmold should
fit into your ear snugly and
comfortably. Pulling down
and back on your earlobe may help you insert
the earmold into your ear canal more easily.
1. 1.
2.
3.
3.
2.
3. Place the hearing aid over
the top of your ear.
BTEs with slim tubes
1. Place the hearing aid over
the top of your ear. The
slim tube should lie flush
against your head and not
stick out.
2. Hold the slim tube where it
attaches to the dome and
gently push the dome into
your ear canal.
3. Place the retention piece
in your ear so it rests at the
bottom of the opening of
your ear canal.

8 9
Turning your BTE hearing aids on and off
Your hearing aids have a three-position battery
door that acts as an on/off switch and that
allows access to the battery compartment.
1. ON: Close the battery door
fully.
Note: It may take 5 seconds
before the hearing aid turns
on. Your hearing healthcare
provider can additionally
increase the start up delay if required.
2. OFF: Partially open the
battery door.
off
2.
open
3.
1.
on
3. OPEN: Fully open the battery
door to access and change
the battery.
Note: When turning your hearing aid on and off
while it is on the ear, grasp the top and bottom
of the device with your index finger and thumb.
Use your thumb to open and close the battery
door.

10 11
BTE battery information
To replace the battery, fully open the battery
door for access to the battery compartment.
Low battery warning
Two long beeps indicate the hearing aid battery
is low. After the low battery warning, you may
experience some reduction in sound quality.
This is normal and can be remedied by inserting
fresh batteries into the hearing aids.
If you are not able to hear the low battery
warning, your hearing healthcare professional
can change the pitch or loudness of the low
battery warning. If you prefer, it can be turned
off entirely.
Your hearing aids are designed to generate a
low battery warning every 30 minutes until you
change the batteries, but depending on the
condition of the batteries, they may die before
another low battery warning occurs. Therefore,
it is recommended that the batteries are
replaced as soon as possible once you hear the
low battery warning.
Replacing the battery
1. Gently swing out the battery
door with your fingernail.
2. Grasp the battery with your
thumb and index finger and
remove.
3. Insert the new battery into the
battery compartment with the
plus (+) sign on the battery
facing the same way as the
plus (+) sign on the side of the
battery door. This will ensure that the battery
door closes properly.
Note: If the battery is inserted incorrectly, the
hearing aid will not turn on.
4. Close the battery door.
2.
3.
1.
4.

12 13
2.
3.
1.
4.
Replacing the battery in
hearing aids with a tamper-
resistant battery door
Some hearing aids have a tamper-
resistant battery door for safety
reasons. To replace the battery,
open the battery compartment
and push the locking piece back
inside the hearing aid using the
tip of a pen.
Remove the old battery. Insert a
new one with the plus (+) sign on
the battery facing the same way
as the plus (+) sign on the side of
the battery door. The new battery
will be secured when you close
the battery door.
Caring for batteries
Always discard batteries in a safe and
environmentally friendly way.
To prolong battery life, remember to turn your
hearing aids off when not in use.
Remove the batteries and keep the battery door
open while hearing aids are not in use. This will
allow internal moisture to evaporate.

14 15
BTE operating instructions
Your BTE hearing aids come with two controls
that allow you to further adjust your hearing
aids – a lever and a push button.
Lever
The lever on your hearing aids can be
set up as either a volume control or a
comfort-clarity control.
Volume control
If the lever has been configured as a volume
control, you can adjust the volume of your
hearing aids. Press up to increase; press down
to decrease. As you change the volume level,
your hearing aids will beep.
Volume setting Beeps
Recommended volume level 1 beep
Turning volume up short beep
Turning volume down short beep
Maximum volume level 2 beeps
Minimum volume level 2 beeps
Comfort-clarity control
If the lever has been configured as a comfort-
clarity control – press up to increase clarity of
speech; press down to decrease overall noise or
improve listening comfort. Each step will change
the hearing aid performance. Sometimes
multiple steps are required to achieve the
desired listening results. After each press wait
for about 4-5 seconds to allow the hearing aid
to adjust to the new setting.
As you change the comfort-clarity level, your
hearing aids will beep.
Comfort-clarity control setting Beeps
Ideal comfort and clarity level 1 beep
Increase sound clarity level short beep
Increase listening comfort short beep
Maximum sound clarity level 2 beeps
Maximum listening comfort level 2 beeps

16 17
Tamper-resistant cover
Some hearing aids are fitted with tamper-
resistant covers instead of levers to prevent
someone from accidentally adjusting
the hearing aids. The cover can still
be used to make adjustments but it
requires using a fingernail or a small
tool to push up or down.
Push button
Your hearing aids are equipped with
a push button which can be set for
switching between programs, to adjust
your volume or adjust the comfort-clarity control.
Program control
If the push button has been configured as a
program control, each time you push the button,
you will move to a new hearing aid program.
Your hearing aids beep to indicate which
program you are in.
Program 1
(e.g. automatic program)
1 beep
Program 2 (e.g. speech in noise) 2 beeps
Program 3 (e.g. easy-t/telephone) 3 beeps
Program 4 (e.g. music) 4 beeps
Easy-t/telephone (see pg 56) short melody
Easy-DAI (see pg 26) short melody
DuoLink (if enabled) (see pg 20) Opposite ear beeps
the same as side
being adjusted

18 19
Volume control
If the push button has been configured as a
volume control:
• Push the button on your right hearing aid to
increase the volume in both hearing aids.
• Push the button on your left hearing aid to
decrease the volume in both hearing aids.
Volume setting Beeps
Recommended volume level 1 beep
Turning volume up short beep
Turning volume down short beep
Maximum volume level 2 beeps
Minimum volume level 2 beeps
Comfort-clarity control
If the push button has been configured as a
comfort-clarity control:
• Push the button on your right hearing aid to
increase clarity of speech.
• Push the button on your left hearing aid to
decrease overall noise or improve listening
comfort.
Each step will change the hearing aid
performance. Sometimes multiple steps are
required to achieve the desired listening results.
After each press wait for about 4-5 seconds
to allow the hearing aid to adjust to the new
setting.
As you change the comfort-clarity level, your
hearing aids will beep.

20 21
Comfort-clarity control setting Beeps
Ideal comfort and clarity level 1 beep
Increase sound clarity level short beep
Increase listening comfort short beep
Maximum sound clarity level 2 beeps
Maximum listening comfort level 2 beeps
DuoLink
If DuoLink is enabled, then changing the volume,
program or comfort-clarity setting on one
hearing aid, will automatically make the change
to both hearing aids at the same time. DuoLink
works for both the push button and the lever.
For example, if your push button is configured
as a program control and DuoLink is enabled,
when you push the button on your right hearing
aid, the program will change in both hearing
aids.
Learning
Your hearing aids will learn your adjustments
in different environments, if this feature is
available and has been enabled by your hearing
healthcare professional. Over time, the hearing
aids will adjust the default volume and comfort-
clarity settings to the levels that you typically
use.
Remote control
Your hearing aids may also come with an
optional remote control which allows you to
switch between different listening programs,
and change your volume or comfort-clarity
settings.

22 23
Cleaning your BTE hearing aids
Ear wax is natural and common. Ensuring your
hearing aids are free of ear wax is an important
step in your daily cleaning and maintenance
routine.
Never use alcohol to clean your hearing aids,
earmolds or domes.
Do not use sharp tools to dislodge ear wax.
Sticking household items into your hearing aids
or earmolds can seriously damage them.
Earmolds
Always ensure earmolds are
clean and free of earwax.
Do not use alcohol to clean
your earmolds.
If the earmolds become plugged, clear the
opening with a wax loop or pipe cleaner.
If your physician prescribes eardrops, clean
any moisture that may get into the earmolds or
tubing to prevent plugging.
If the earmolds require further cleaning:
1. Disconnect the plastic tube from the hook of
the hearing aids.
2. Wash only the earmolds in warm water with a
mild soap.
3. Rinse them with cool water and dry overnight.
4. Make sure the earmold tubes are dry before
reconnecting them to each hook on your
hearing aids. Use of a hearing aid blower
can assist with removing moisture/debris
from tube. See your hearing healthcare
professional for more information.

24 25
Slim tubes and domes
You should have the slim
tubes and domes replaced
by your hearing healthcare
professional approximately
every three to six months
or when they become stiff,
brittle, or discolored.
Clean the domes daily with a damp cloth.
You should also clean the slim tubes periodically,
with the cleaning pin provided, when you begin
to notice debris in and around the tubes.
1. Hold the slim tube in one hand and the
hearing aid in the other hand.
2. Gently turn the hearing aid until it detaches
from the slim tube.
3. Use a damp cloth to clean the outside of the
slim tube and dome.
4. Remove the dome from the slim tube by
pulling gently, before cleaning the slim tube.
5. Using the black cleaning
pin provided in the kit,
gently insert the cleaning
pin where the slim tube
attaches to the hearing
aid and push the pin all
the way through the tube.
Note: The slim tubes and domes should never
be rinsed or submerged in water as water drops
may become lodged in the tube, block sound
or damage the electrical components of the
hearing aid.
6. Once the slim tube has been cleaned,
reattach it by gently turning the hearing aid
onto the slim tube.
7. Reattach the dome to the slim tube by gently
pushing it back onto the threading at the end
of the tube.

26 27
Assistive listening devices for BTEs
Listening in public places
Telecoils pick up electromagnetic energy and
convert it into sound. Your hearing aid’s telecoil
option can help you listen in public places
equipped with telecoil compatible assistive
listening devices such as a loop system. When
you see this symbol, it means that
there is loop system installed; this
loop system is compatible with
your hearing aid. Please contact
your hearing healthcare professional for more
information on loop systems.
Connecting to external audio sources
Your hearing aids may feature an
optional direct audio input (DAI)
to connect to other audio sources,
such as a stereo or television,
using an FM system or a cable. The
uDirect™ 2, an optional wireless
accessory, also has a DAI jack.
Easy-DAI automatically selects your direct audio
input program when a DAI signal is detected by
your hearing aids. A short melody will play to
confirm that easy-DAI is activated. When you
disconnect the DAI input, your hearing aids
will return to the program you were in prior to
switching.
Ask your hearing healthcare professional for
information about the direct audio input system
and a connector cord.

28 29
Cause Possible remedy
No sound
Not turned on Turn on
Low/dead battery Replace battery
Poor battery contact Consult your hearing
healthcare professional
Battery upside down Insert battery plus (+) side
up
Earmolds/slim tubes/
domes blocked with ear
wax
Clean earmolds/ domes.
See “Cleaning your hearing
aids”. Use cleaning pin to
dislodge ear wax in slim
tubes. Consult your hearing
healthcare professional.
Plugged microphone shield Consult your hearing
healthcare professional
BTE troubleshooting guide Cause Possible remedy
Not loud enough
Low volume Turn up volume; see
hearing healthcare
professional for models
without a manual volume
control or if problem
persists.
Low battery Replace battery
Earmolds/slim tubes/
domes not inserted
properly
See “Putting your hearing
aids on your ears”. Reinsert
carefully.
Change in hearing Consult your hearing
healthcare professional
Earmolds/slim tubes/
domes blocked with
ear wax
Clean earmolds. See
“Cleaning your hearing
aids”. Use cleaning pin to
dislodge ear wax in slim
tubes. Consult your hearing
healthcare professional.
Plugged microphone
shield
Consult your hearing
healthcare professional

30 31
Cause Possible remedy
Not clear, distorted
Poorly fitting earmolds/
slim tubes/domes
Consult your hearing
healthcare professional
Earmolds/slim tubes/
domes blocked with ear
wax
Clean earmolds. See
“Cleaning your hearing
aids”. Use cleaning pin to
dislodge ear wax in slim
tubes. Consult your hearing
healthcare professional.
Low battery Replace battery
Plugged microphone
shield
Consult your hearing
healthcare professional
Earmolds/slim tubes/domes falling out of ear
Poorly fitting earmolds/
slim tubes/domes
Consult your hearing
healthcare professional
Earmolds/slim tubes/
domes not inserted
properly
See “Putting your
hearing aids on your ears”.
Reinsert carefully.
Cause Possible remedy
Intermittent
Low battery Replace battery
Dirty battery contact Consult your hearing
healthcare professional
Two long beeps
Low battery Replace battery
Whistling
Earmolds/slim tubes/
domes not inserted
properly
See “Putting your hearing
aids on your ears”. Reinsert
carefully.
Hand/clothing
near ear
Move hand/clothing away
from your ear
Poorly fitting
earmolds/slim tubes/
domes
Consult your hearing
healthcare professional

32 33
Cause Possible remedy
Weak on the telephone
Telephone not
positioned properly
Move telephone receiver
around ear for clearer
signal. See “Using the
telephone”.
Hearing aid requires
adjustment
Consult your hearing
healthcare professional
For any problems not listed in the guide, contact your
hearing healthcare professional.