Troubleshooting
1. Is your modem turned on? When your modem is properly connected
to an electrical outlet, a wall outlet, or a surge protector and is turned
on, the CS light on the front panel will be illuminated.
2. Is your power supply connected properly to both your modem and
an electrical outlet? If it is, check the outlet with another electric
device (like a lamp) to be sure that you are getting power. Also, use
the power supply that came with your modem; other similar-looking
power supplies may be of different voltages and could damage your
modem.
3. Are you using the proper cable to connect your modem to your
computer? Make sure you are using an RS-232 modem cable. Check
the packaging of the cable you bought. There are many computer
cables that look similar to an RS-232 that will not work correctly with
this modem. For example, a Null Modem cable will not work with your
56K Faxmodem. Depending on whether you have a 9-pin or 25-pin
serial port on your computer, you will need either a DB9/DB25 or a
DB25/DB25 serial cable. See the diagrams below:
4. Make sure the DIP switches on the back of your modem are set correctly.
DIP switches 3, 5, and 8 should be in the on (down) position. See the
diagram below for the proper settings.
5. Is your phone cord properly connected? The phone cord should be
plugged into the jack on the modem and into the telephone wall jack. Use
the phone cord included in your modem’s box, if possible.
If you have any difficulty with your modem, first make sure that it was
installed correctly.
Windows XPWindows XP
Windows XPWindows XP
Windows XP
• Click Windows StartStart
StartStart
Start and then click Control PanelControl Panel
Control PanelControl Panel
Control Panel.
• Click Phone and Modem OptionsPhone and Modem Options
Phone and Modem OptionsPhone and Modem Options
Phone and Modem Options and then click the Modems tab.
You should see a description of your new U.S. Robotics modem and
a COM port setting. If you do not see a description of your modem,
see the Note at the end of this section.
• Click ModemModem
ModemModem
Modem, highlight the description of your new modem, and
click PropertiesProperties
PropertiesProperties
Properties.
• Click the Diagnostics tab.
• Click the Query ModemQuery Modem
Query ModemQuery Modem
Query Modem button. You should see a series of
commands and responses from the modem. This means that the
installation was a success. If you do not see commands and
responses, shut down and restart your computer. To determine if your
modem is functioning properly, repeat the steps above. If your modem is
still not working, refer to the additional troubleshooting in this Guide.
Windows 2000Windows 2000
Windows 2000Windows 2000
Windows 2000
• Click Windows StartStart
StartStart
Start, SettingsSettings
SettingsSettings
Settings, and then Control PanelControl Panel
Control PanelControl Panel
Control Panel.
• Double-click the Phone and Modem OptionsPhone and Modem Options
Phone and Modem OptionsPhone and Modem Options
Phone and Modem Options icon.
• Click the Modems tab. Make sure that your new U.S. Robotics
modem is selected. If you do not see a description of your modem,
see the Note at the end of this section.
• Click the PropertiesProperties
PropertiesProperties
Properties button.
• Click the Diagnostics tab.
• Click the Query ModemQuery Modem
Query ModemQuery Modem
Query Modem button. You should see a series of
commands and responses from the modem. This means that the
installation was a success. If you do not see commands and
responses, shut down and restart your PC. To determine if your
modem is functioning properly, repeat the steps above. If your
modem is still not working, refer to the additional troubleshooting
in this Guide.
Windows Me, 98, 95Windows Me, 98, 95
Windows Me, 98, 95Windows Me, 98, 95
Windows Me, 98, 95
• Click Windows StartStart
StartStart
Start, SettingsSettings
SettingsSettings
Settings, and then Control PanelControl Panel
Control PanelControl Panel
Control Panel.
• Double-click the ModemsModems
ModemsModems
Modems icon. In the Modems Properties screen,
you should see a description for your new U.S. Robotics modem. If
you do not see a description of your modem, see the Note at the
end of this section.
• Click the Diagnostics
tab. Make sure that the correct COM port
(modem) is selected.
• Click the MorMor
MorMor
More Infoe Info
e Infoe Info
e Info button. You should see a series of commands
and responses from the modem. This means that the installation was a
success. If you do not see commands and responses,
shut down and restart your PC. To determine if your modem is
functioning properly, repeat the steps above. If your modem is
still not working, refer to the additional troubleshooting in this
Guide.
Windows NTWindows NT
Windows NTWindows NT
Windows NT
• Click Windows StartStart
StartStart
Start, Settings,Settings,
Settings,Settings,
Settings, and then Control PanelControl Panel
Control PanelControl Panel
Control Panel.
• Double-click the ModemsModems
ModemsModems
Modems icon. In the Modems Properties screen,
you should see a description for your new U.S. Robotics modem. If
you do not see commands and responses, shut down and restart
your PC. To determine if your modem is functioning properly,
repeat the steps above. If your modem is still not working, refer to the
additional troubleshooting in this Guide.
If your modem is not listed and/or you do not see a series of commands and
responses, make sure that your cables are attached correctly to your
computer. If your modem still does not work, refer to the Troubleshooting
section of this Guide. Shut down and restart your computer. To verify that
your modem is functioning properly, repeat the steps listed under Windows
Me, 98, 95, NT.
For additional troubleshooting help, review these common issues:
My computer isn’t recognizing my modem.My computer isn’t recognizing my modem.
My computer isn’t recognizing my modem.My computer isn’t recognizing my modem.
My computer isn’t recognizing my modem.
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
You may be using a COM port that is either already in use or not configured
correctly. For the modem to work properly, it must be plugged into an
enabled serial port which is assigned to a free COM port. Most computers
have two serial ports assigned to COM 1 and COM 2 respectively.
WW
WW
Windoindo
indoindo
indows XPws XP
ws XPws XP
ws XP
, 2000, 2000
, 2000, 2000
, 2000
Make sure your COM port is not already in use by another modem. Click
Windows Start, SettingsStart, Settings
Start, SettingsStart, Settings
Start, Settings (for Windows 2000 only), and Control PanelControl Panel
Control PanelControl Panel
Control Panel, and
then double-click Phone and Modem OptionsPhone and Modem Options
Phone and Modem OptionsPhone and Modem Options
Phone and Modem Options. Click the Modems tab. Look
for a listed modem and check which COM port it is using. If a previous
modem is already using the available COM port, you can either use another
COM port or uninstall the modem that was installed previously. See your
previous modem’s manual for uninstallation instructions. Next make sure
that your COM ports are configured correctly. Right-click the My ComputerMy Computer
My ComputerMy Computer
My Computer
icon on your desktop. Click PropertiesProperties
PropertiesProperties
Properties. Click the Hardware tab. In the
“Device Manager” section, click the Device ManagerDevice Manager
Device ManagerDevice Manager
Device Manager button. Look under
PortsPorts
PortsPorts
Ports (COM and LPTCOM and LPT
COM and LPTCOM and LPT
COM and LPT). If the Communications ports have yellow exclamation
points or red Xs over them, your COM ports may be configured incorrectly. If
this is the case, you may need to contact your computer manufacturer. It is
also possible that you may be plugging your external modem’s cable into a
disabled serial port. Refer to your computer’s manual for information about
enabling COM ports. This usually involves altering the BIOS settings and
possibly the operating system. You may need to call your computer’s
manufacturer to change your BIOS settings if they are incorrect.
Windows Me, 98, 95Windows Me, 98, 95
Windows Me, 98, 95Windows Me, 98, 95
Windows Me, 98, 95
Make sure your COM port is not already in use by another modem. Click
Windows StartStart
StartStart
Start, SettingsSettings
SettingsSettings
Settings, and Control PanelControl Panel
Control PanelControl Panel
Control Panel, and then double-click
ModemsModems
ModemsModems
Modems. If you have Windows Me and you do not see this icon, be sure to
select View All Control Panel OptionsView All Control Panel Options
View All Control Panel OptionsView All Control Panel Options
View All Control Panel Options. Look for another modem listed and if
another modem is listed, click the Diagnostics tab to find out which COM
port it is using. If a previous modem is already using the available COM
port, you can either use another COM port or uninstall the previously
installed modem. See your previous modem’s manual for uninstallation
instructions. Next, make sure that your COM ports are configured correctly.
Right-click the My ComputerMy Computer
My ComputerMy Computer
My Computer icon on your desktop. Click PropertiesProperties
PropertiesProperties
Properties. Click
the Device Manager tab. Look under PortsPorts
PortsPorts
Ports (COM and LPTCOM and LPT
COM and LPTCOM and LPT
COM and LPT). If the COM ports
have yellow exclamation points or red Xs over them, your COM ports may be
configured incorrectly. If this is the case and you are not sure how to
properly configure your COM ports, contact your computer manufacturer.
It is also possible that you may be plugging your RS-232 modem cable into a
disabled serial port. Refer to your computer’s manual for information about
enabling COM ports. This usually involves altering the BIOS settings and
possibly the operating system. You may need to call your computer’s
manufacturer to change your BIOS settings if they are incorrect.
Windows NTWindows NT
Windows NTWindows NT
Windows NT
Click Windows StartStart
StartStart
Start, SettingsSettings
SettingsSettings
Settings, and then Control PanelControl Panel
Control PanelControl Panel
Control Panel. Double-click PortsPorts
PortsPorts
Ports.
Make sure the port you are plugging the modem into appears in the list. If it
does not, the port needs to be added, and possibly enabled in the BIOS.
Consult your Windows NT manual for information about adding ports. After
you add or enable the port, follow the instructions in this Guide for your
operating system.
My software isn’t recognizing my modem.My software isn’t recognizing my modem.
My software isn’t recognizing my modem.My software isn’t recognizing my modem.
My software isn’t recognizing my modem.
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
Your communications software may not function properly if you have more
than one version of the software installed or if you are using an older
version. We highly recommend using the communications software provided
with your modem on the Installation CD-ROM.
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
Make sure the modem is plugged in and turned on. If it is, check the outlet
with another electric device (like a lamp) to be sure that you are getting
power. Also, you must use the power supply that came with your modem;
other similar-looking power supplies may be of different voltages and could
damage your modem. When your modem is properly connected to an
electrical outlet, a wall outlet, or a surge protector and is turned on, the CS
light on the front panel will be illuminated.
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
Windows XPWindows XP
Windows XPWindows XP
Windows XP
If you are using Dial-Up Networking, it may not be configured correctly.
Check your configuration and make sure you have the correct port selected.
Click StartStart
StartStart
Start, Control PanelControl Panel
Control PanelControl Panel
Control Panel, and double-click Network ConnectionsNetwork Connections
Network ConnectionsNetwork Connections
Network Connections. Double-
click the description of the dial-up networking connection, and select
PropertiesProperties
PropertiesProperties
Properties. Make sure that the description in the “Connect Using” box
(under the General tab) matches the description of the modem you are
using. If it doesn’t match, select the proper modem description.
Windows 2000Windows 2000
Windows 2000Windows 2000
Windows 2000
If you are using Dial-Up Networking, it may not be configured correctly.
Check your configuration and make sure you have the correct port selected.
Click Windows StartStart
StartStart
Start, point to SettingsSettings
SettingsSettings
Settings and click Network and Dial-upNetwork and Dial-up
Network and Dial-upNetwork and Dial-up
Network and Dial-up
ConnectionsConnections
ConnectionsConnections
Connections. Make sure that the description in the “Connect Using” box
(under the General tab) matches the description of the modem you are
using. If it doesn’t match, select the proper modem description.
Windows Me, 98, 95, NTWindows Me, 98, 95, NT
Windows Me, 98, 95, NTWindows Me, 98, 95, NT
Windows Me, 98, 95, NT
If you are using Dial-Up Networking, it may not be installed or configured
correctly. Check your configuration and make sure you have the correct port
selected. Double-click MM
MM
My Computery Computer
y Computery Computer
y Computer, double-click Dial-Up NetworkingDial-Up Networking
Dial-Up NetworkingDial-Up Networking
Dial-Up Networking,
right-click the connection you are trying to use, and select PropertiesProperties
PropertiesProperties
Properties. Make
sure that the description in the modem box matches the description of the
modem you are using. If it doesn’t match, select the proper modem
description.
My modem won’t dial out or doesn’t answer incoming calls.My modem won’t dial out or doesn’t answer incoming calls.
My modem won’t dial out or doesn’t answer incoming calls.My modem won’t dial out or doesn’t answer incoming calls.
My modem won’t dial out or doesn’t answer incoming calls.
For both dialing and answering problemsFor both dialing and answering problems
For both dialing and answering problemsFor both dialing and answering problems
For both dialing and answering problems
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
Make sure that you are using the power supply that came with your
modem; other similar-looking power supplies may be of different voltages
and could damage your modem.
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
You might have a bad phone cord connected to your modem, or your phone
cord may be plugged into the wrong jack. The phone cord should be
plugged into the jack labelled on the modem and into the telephone wall
jack. Use the phone cord included in your modem’s box, if possible.
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
You may have devices between the modem and the phone jack. There
should be no line splitters, fax machines, or other devices between the
modem and the telephone wall jack.
Office UsersOffice Users
Office UsersOffice Users
Office Users
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
You may have plugged your modem’s phone cord into a digital line, which
can damage your modem. Contact your phone system administrator if you
are unsure whether or not your phone line is digital.
If your phone system requires dialing “9” to access an outside line, be sure
to add “9” before the number you are dialing.
Dialing Problems for Voice Mail UsersDialing Problems for Voice Mail Users
Dialing Problems for Voice Mail UsersDialing Problems for Voice Mail Users
Dialing Problems for Voice Mail Users
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
If you have voice mail provided by your local phone company, your dial tone
may be altered when messages are waiting. Retrieve your voice mail to
restore your normal dial tone.
My modem isn’t achieving a 56K Internet connection.My modem isn’t achieving a 56K Internet connection.
My modem isn’t achieving a 56K Internet connection.My modem isn’t achieving a 56K Internet connection.
My modem isn’t achieving a 56K Internet connection.
Possible solution:Possible solution:
Possible solution:Possible solution:
Possible solution:
Our research has shown that the vast majority of telephone lines in North
America can and do support V.90/V.92 connections. TheV.90/V.92 protocol
allows for connection speeds of up to 56K, but line conditions may affect the
actual speeds during a given connection. Due to unusual telephone line
configurations, some users will not be able to take full advantage of V.90/
V.92 technology at this time. In order to achieve a V.90/V.92 connection:
1.1.
1.1.
1. The server you are dialing into must support and provide a digital V.90/
V.92 signal. Your ISP can provide you with a list of dial-up connections and
information on what those connections currently support.
2.2.
2.2.
2. The telephone line between your ISP and your modem must be capable
of supporting a 56K connection and contain only one analog-to-digital
conversion. The 56K signal from your ISP begins as a digital signal. Some-
where between the ISP and your modem, there will be a digital-to-analog
signal conversion so that your modem can receive the data. There must be
no more than one analog-to-digital signal conversion in the path from your
ISP to your modem. If more than one analog-to-digital conversion occurs,
your connection speeds will default to V.34+ (33.6 Kbps). There may also be
impairments on the local lines between your ISP and your modem. These
impairments can prevent or limit connection speeds. All telephone calls are
routed differently, so you should try making your 56K connection several
times. One way to test this is to dial into a long distance location. Long
distance lines are often much clearer than local lines. It is important to note
that telephone companies are constantly upgrading their systems. Lines that
do not support 56K today may support 56K in the near future.
3.3.
3.3.
3. For a V.90 connection, your modem must be connecting to a V.90/56K
server. A pair of 56K modems will not connect to each other at V.90/56K
speeds.
4.4.
4.4.
4. For a V.92 connection, your modem must be connecting to a V.92 server. A
pair of 56K modems will not connect to each other at V.92/56K speeds.
Support Resources
If you have not fixed your problem after trying the suggestions in the
Troubleshooting section, you can receive additional help via the U.S.
Robotics Web site:
World Wide WebWorld Wide Web
World Wide WebWorld Wide Web
World Wide Web
Contains useful product information, documents, and manuals. Log on to:
http://www.usr.com/support
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roblems?roblems?
roblems?
1. Call the U.S. R1. Call the U.S. R
1. Call the U.S. R1. Call the U.S. R
1. Call the U.S. Roboticsobotics
oboticsobotics
obotics TT
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Technical Support Departmentechnical Support Department
echnical Support Departmentechnical Support Department
echnical Support Department
Technical questions about U.S. Robotics modems can be answered by
technical support specialists.
Be sure to have your modem’s model number handy before you call
technical support. Your modem’s model number is 5686.
In the United States and Canada
(888) 428-9450
9:00 A.M. - 5:00 P.M. CST Monday - Friday
Automated service is available 24 hours a day, 7 days a week. Be sure to
have your serial number and your model number, 5686, readily available.
2. Call the Dealer2. Call the Dealer
2. Call the Dealer2. Call the Dealer
2. Call the Dealer Who SoldWho Sold
Who SoldWho Sold
Who Sold YY
YY
You the Modemou the Modem
ou the Modemou the Modem
ou the Modem
The dealer may be able to troubleshoot the problem over the phone or
may request that you bring the modem back to the store for service.
Printed in XXXXXXXXXXXXXXXX.
U.S. Robotics Corporation Limited Warranty
1.01.0
1.01.0
1.0 GENERAL TERMS:GENERAL TERMS:
GENERAL TERMS:GENERAL TERMS:
GENERAL TERMS:
1.1 This Limited Warranty is extended only to the original end-user purchaser (CUSTOMER) and
is not transferable.
1.2 No agent, reseller,or business partner of U.S. Robotics Corporation (U.S. ROBOTICS) is
authorised to modify the terms of this Limited Warranty on behalf of U.S. ROBOTICS.
1.3 This Limited Warranty expressly excludes any product that has not been purchased as new
from U.S. ROBOTICS or its authorised reseller.
1.4 This Limited Warranty is only applicable in the country or territory where the product is
intended for use (As indicated by the Product Model Number and any local
telecommunication approval stickers affixed to the product).
1.5 U.S. ROBOTICS warrants to the CUSTOMER that this product will be free from defects inU.S. ROBOTICS warrants to the CUSTOMER that this product will be free from defects in
U.S. ROBOTICS warrants to the CUSTOMER that this product will be free from defects inU.S. ROBOTICS warrants to the CUSTOMER that this product will be free from defects in
U.S. ROBOTICS warrants to the CUSTOMER that this product will be free from defects in
workmanship and materials, under normal use and service, for TWO (2) YEARS from theworkmanship and materials, under normal use and service, for TWO (2) YEARS from the
workmanship and materials, under normal use and service, for TWO (2) YEARS from theworkmanship and materials, under normal use and service, for TWO (2) YEARS from the
workmanship and materials, under normal use and service, for TWO (2) YEARS from the
date of purchase from U.S. ROBOTICS or its authorised reseller.date of purchase from U.S. ROBOTICS or its authorised reseller.
date of purchase from U.S. ROBOTICS or its authorised reseller.date of purchase from U.S. ROBOTICS or its authorised reseller.
date of purchase from U.S. ROBOTICS or its authorised reseller.
1.6 U.S. ROBOTICS sole obligation under this warranty shall be, at U.S. ROBOTICS sole
discretion, to repair the defective product or part with new or reconditioned parts; or to
exchange the defective product or part with a new or reconditioned product or part that is
the same or similar; or if neither of the two foregoing options is reasonably available, U.S.
ROBOTICS may, at its sole discretion, provide a refund to the CUSTOMER not to exceed the
latest published U.S. ROBOTICS recommended retail purchase price of the product, less any
applicable service fees. All products or parts that are exchanged for replacement will
become the property of U.S. ROBOTICS.
1.7 U.S. ROBOTICS warrants any replacement product or part for NINETY (90) DAYS from the
date the product or part is shipped to Customer.
1.8 U.S. ROBOTICS makes no warranty or representation that this product will meet CUSTOMER
requirements or work in combination with any hardware or software products provided by
third parties.
1.9 U.S. ROBOTICS makes no warranty or representation that the operation of the software
products provided with this product will be uninterrupted or error free, or that all defects in
software products will be corrected.
1.10 U.S. ROBOTICS shall not be responsible for any software or other CUSTOMER data or
information contained in or stored on this product.
2.02.0
2.02.0
2.0 CUCU
CUCU
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2.1 CUSTOMER assumes full responsibility that this product meets CUSTOMER specifications
and requirements.
2.2 CUSTOMER is specifically advised to make a backup copy of all software provided with this
product.
2.2 CUSTOMER assumes full responsibility to properly install and configure this product and to
ensure proper installation, configuration, operation and compatibility with the operating
environment in which this product is to function.
2.3 CUSTOMER must furnish U.S. ROBOTICS a dated Proof of Purchase (copy of original
purchase receipt from U.S. ROBOTICS or its authorised reseller) for any warranty claims to
be authorised.
3.03.0
3.03.0
3.0 OBOB
OBOB
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VICE:VICE:
VICE:
3.1 CUSTOMER must contact U.S. ROBOTICSTechnical Support or an authorised U.S. ROBOTICS
Service Centre within the applicable warranty period to obtain warranty service
authorisation.
3.2 Customer must provide Product Model Number, Product Serial Number and dated Proof of
Purchase (copy of original purchase receipt from U.S. ROBOTICS or its authorised reseller)
to obtain warranty service authorisation.
3.3 For information on how to contact U.S. ROBOTICSTechnical Support or an authorised U.S.
ROBOTICS Service Centre, please see the U.S ROBOTICS corporate Web site at:
www.usr.com
3.4 CUSTOMER should have the following information / items readily available when
contacting U.S. ROBOTICSTechnical Support:
· Product Model Number
· Product Serial Number
· Dated Proof of Purchase
· CUSTOMER contact name & telephone number
· CUSTOMER Computer Operating System version
· U.S.ROBOTICSInstallationCD-ROM
· U.S. ROBOTICS Installation Guide
4.04.0
4.04.0
4.0 WARRANTY REPLACEMENT:WARRANTY REPLACEMENT:
WARRANTY REPLACEMENT:WARRANTY REPLACEMENT:
WARRANTY REPLACEMENT:
4.1 In the event U.S. ROBOTICSTechnical Support or its authorised U.S. ROBOTICSService
Centre determines the product or part has a malfunction or failure attributable directly to
faulty workmanship and/or materials; and the product is within the TWO (2) YEAR warranty
term; and the CUSTOMER will include a copy of the dated Proof of Purchase (original
purchase receipt from U.S. ROBOTICS or its authorised reseller) with the product or part
with the returned product or part, then U.S. ROBOTICS will issue CUSTOMER a Return
Material Authorisation (RMA) and instructions for the return of the product to the
authorized U.S. ROBOTICS Drop Zone.
4.2 Any product or part returned to U.S. ROBOTICS without an RMA issued by U.S. ROBOTICS or
its authorised U.S. ROBOTICS Service Centre will be returned.
4.3 CUSTOMER agrees to pay shipping charges to return the product or part to the authorised
U.S. ROBOTICS Return Centre; to insure the product or assume the risk of loss or damage
which may occur in transit; and to use a shipping container equivalent to the original
packaging.
4.4 Responsibility for loss or damage does not transfer to U.S. ROBOTICS until the returned
product or part is received as an authorised return at an authorised U.S. ROBOTICS Return
Centre.
4.5 Authorised CUSTOMER returns will be unpacked, visually inspected, and matched to the
Product Model Number and Product Serial Number for which the RMA was authorised. The
enclosed Proof of Purchase will be inspected for date of purchase and place of purchase.
U.S. ROBOTICS may deny warranty service if visual inspection of the returned product or
part does not match the CUSTOMER supplied information for which the RMA was issued.
4.6 Once a CUSTOMER return has been unpacked, visually inspected, and tested U.S.
ROBOTICS will, at its sole discretion, repair or replace, using new or reconditioned product or
parts, to whatever extent it deems necessary to restore the product or part to operating
condition.
4.7 U.S. ROBOTICS will make reasonable effort to ship repaired or replaced product or part to
CUSTOMER, at U.S. ROBOTICS expense, not later than TWENTY ONE (21) DAYS after U.S.
ROBOTICS receives the authorized CUSTOMER return at an authorised U.S. ROBOTICS
Return Centre.
4.8 U.S. ROBOTICS shall not be liable for any damages caused by delay in delivering or
furnishing repaired or replaced product or part.
5.05.0
5.05.0
5.0 LILI
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5.1 THIRD-PARTY SOFTWARE: This U.S. ROBOTICS product may include or be bundled with third-
party software, the use of which is governed by separate end-user license agreements
provided by third-party software vendors. This U.S. ROBOTICS Limited Warranty does not
apply to such third-party software. For the applicable warranty refer to the end-user license
agreement governing the use of such software.
5.2 DAMAGEDUE TO MISUSE,NEGLECT,NON-COMPLIANCE, IMPROPER INSTALLATION,AND/OR
ENVIRONMENTAL FACTORS:Tothe extent permitted by applicable law, this U.S. ROBOTICS
Limited Warranty does not apply to normal wear and tear; damage or loss of data due to
interoperability with current and/or future versions of operating system or other current
and/or future software and hardware; alterations (by persons other than U.S. ROBOTICS or
authorized U.S. ROBOTICS Service Centres); damage caused by operator error or non-
compliance with instructions as set out in the user documentation or other accompanying
documentation; damage caused by acts of nature such as lightning, storms, floods, fires,
and earthquakes, etc. Products evidencing the product serial number has been tampered
with or removed; misuse, neglect, and improper handling; damage caused by undue
physical, temperature, or electrical stress; counterfeit products; damage or loss of data
caused by a computer virus, worm, Trojan horse, or memory content corruption; failures of
the product which result from accident, abuse, misuse (including but not limited to
improper installation, connection to incorrect voltages, and power points); failures caused
by products not supplied by U.S. ROBOTICS; damage cause by moisture, corrosive
environments, high voltage surges, shipping, abnormal working conditions; or the use of
the product outside the borders of the country or territory intended for use (As indicated by
the Product Model Number and any local telecommunication approval stickers affixed to
the product).
5.3 TOTH E FULL EXTENT ALLOWED BY LAW,TH EFO REGOING WARRANTI ES AND RE MEDIES AR E
EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS
OR IMPLIED, EITHER IN FACT OR BY OPERATION OFLAW,STATUTORYOR OTHERWISE,
INCLUDING WARRANTIE S,TERMS, OR CONDITIONS OF ME RCHANTABILITY,FITN ESS FOR A
PARTICULAR PURPOSE, SATISFACTORYQUA LITY,CORRES PONDENCE WITH DESCRIPT ION,
AND NON-INFRINGEMENT,ALL OF WHICH ARE EXPRESSLYDISCLAIMED. U.S. ROBOTICS
NEITHER ASSUMES NOR AUTHORISES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER
LIABILITY IN CONNECTIONWITHTHESALE,I NSTALLATION,MAINTENANCE, WARRANTY,OR USE
OFITS PRODUCTS.
5.4 LIMITATION OF LIABILITY.TO THE FULL EXTENT ALLOWED BYL AW,U.S. ROBOTICSALSO
EXCLUDES FOR ITSELFAND ITS SUPPLIE RS ANY LIABILITY, WHETHER BA SED IN CONTRACT OR
TORT(INCLU DING NEGLIGENCE), FOR I NCIDENTAL, CONSEQUENTIAL, IN DIRECT, SPECIAL, OR
PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF
Having trouble with your modem?
Try these basic troubleshooting steps first!
BUSINESS,LOSSOF I NFORMATIONOR DATA,OR OTHER FINANCIALLOSSARISING OUT OF OR IN
CONNECTION WITHTHESALE,I NSTALLATION,MAINTENANCE, USE, PERFORMANCE, FAILURE, OR
INTERRUPTION OF ITS PRODUCTS, EVEN IF U.S. ROBOTICS OR ITS AUTHORISED RESELLER HAS BEEN
ADVISED OFTHEPOSSIBILITYOFS UCH DAMAGES, AND LIMITSITS LIABILITY TOR EPAIR,REPLACEMENT,OR
REFUND OF THE PURCHASE PRICE PAID, ATU.S. ROBOTICS OPTION.THIS DISCLAIME R OF LIABILITY FOR
DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL
PURPOSE.
6.0 DISCLAIMER:DISCLAIMER:
DISCLAIMER:DISCLAIMER:
DISCLAIMER: Some countries, states, territories or provinces do not allow the exclusion or limitation of
implied warranties or the limitation of incidental or consequential damages for certain products
supplied to consumers, or the limitation of liability for personal injury, so the above limitations and
exclusions may be limited in their application to CUSTOMER. When the implied warranties are not
allowed by law to be excluded in their entirety, they will be limited to the TWO (2) YEAR duration of this
written warranty. This warranty gives CUSTOMER specific legal rights, which may vary depending on local
law.
7.0 GOVERNING LAW:GOVERNING LAW:
GOVERNING LAW:GOVERNING LAW:
GOVERNING LAW: ThisLimited Warranty shall be governed by the laws of the State of Illinois, U.S.A.
excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for
the International Sale of Goods.
U.S. Robotics Corporation
935 National Parkway
Schaumburg, IL, 60173
U.S.A
Manufacturer’s Declaration of Conformity
U.S. Robotics Corporation
935 National Parkway
Schaumburg, IL 60173-5157
U.S.A.
declares that this product conforms to the FCC’s specifications:
Part 15, Class B:
Operation is subject to the following conditions:
1) this device may not cause harmful electromagnetic
interference, and
2) this device must accept any interference received including interference that may cause undesired
operations.
This equipment complies with Part 15 for Home and Office use.
Caution to the User:
The user is cautioned that any changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Part 68:
This equipment complies with FCC Rules Part 68. Located on the bottom of the modem is the FCC Registration
Number and Ringer Equivalence Number (REN). You must provide this information to the telephone company
if requested.
The REN is used to determine the number of devices you may legally connect to your telephone line. In most
areas, the sum of the REN of all devices connected to one line must not exceed five. You should contact your
telephone company to determine the maximum REN for your calling area.
This equipment may not be used on coin service provided by the telephone company. Connection to party lines
is subject to state tariffs.
An FCC compliant telephone cord and modular plug are provided with this equipment, which is designed to
connect to the telephone network or premises wiring using a Part 68 compliant compatible jack. See
installation instructions for details. This equipment uses the following USOC jacks: RJ-11C. If you use your own
telephone cable, you must use a minimum No. 26 AWG and FCC compliant telephone cable.
Please contact our support center for an RMA number before sending your product to the repair address.Please contact our support center for an RMA number before sending your product to the repair address.
Please contact our support center for an RMA number before sending your product to the repair address.Please contact our support center for an RMA number before sending your product to the repair address.
Please contact our support center for an RMA number before sending your product to the repair address.
Product sent to the repair address without an RMA number will be returned unopened.Product sent to the repair address without an RMA number will be returned unopened.
Product sent to the repair address without an RMA number will be returned unopened.Product sent to the repair address without an RMA number will be returned unopened.
Product sent to the repair address without an RMA number will be returned unopened.
In the United States: InCanada:
U.S. Robotics U.S. Robotics
c/o Innovate -It Unit - 100
935 McLaughlin 13751Mayfield Place
San Jose, CA 95122 Richmond, B.C. Canada V6V 2G9
UL Listing/CUL Listing
This information technology equipment is UL-Listed and CUL Listed for the uses described in the User Guide.
Fax Branding:
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other
electronic device, including fax machines, to send any message unless such message clearly contains in the
margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and
time it is sent, an identification of the business or other entity, or other individual sending the message, and
the telephone number of the sending machine or of such business, other entity, or individual. (The telephone
number provided may not be a 900 number or any other number for which charges exceed local or long-
distance transmission charges.) In order to program this information into your modem, refer to the BVRP
software on the CD-ROM that shipped with your modem. If you are using a different communication software
program, refer to its manual.
Radio and Television Interference:
This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and
used in accordance with the manufacturer’s instructions, it may cause interference to radio and television
communications. The modem has been tested and found to comply with the limits for a Class B computing
device in accordance with the specifications in Part 15 of FCC rules, which are designed to provide reasonable
protection against such interference in a residential installation.
For Canadian Modem Users
Industry Canada (IC)
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set
out in the interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada.
NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the
maximum number of terminals allowed to be connected to a telephone interface. The termination on an
interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer
Equivalence Numbers of all devices does not exceed 5. The Ringer Equivalence Number is located on the
bottom of the modem.
NOTICE: The Industry Canada (IC) label identifies certified equipment. This certification means the equipment
meets certain telecommunications network protective, operational, and safety requirements as prescribed in
the appropriate Terminal Equipment Technical Requirements document(s). The Department does not
guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should
ensure that it is permissible to be connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection. In some cases, the company’s
inside wiring associated with a single-line, individual service may be extended by means of a certified
connector assembly (telephone extension cord). The customer should be aware that compliance with the
above conditions may not prevent degradation of service in some situations. Currently, other entity, or
individual. (The telephone number provided may telecommunication companies do not allow users to
connect their equipment to jacks except in precise situations that are spelled out in tariffing arrangements
with those companies. Repairs to certified equipment should be coordinated by a representative designated
by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions,
may give the telecommunications company cause to request the user to disconnect the equipment.
You need a DB25F to
DB25M serial cable
You need a DB9F to
DB25M RS-232
serial cable