NetComm NF18MESH User manual

NF18MESH
Quick Start Guide
Fixed Wireless Connections

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What’s in the box
1 x NF18MESH
CloudMesh Gateway
1 x RJ45
Ethernet Cable
1 x RJ11
Telephone Cable
1 x Power Supply
(12V/2A)
1 x Quick Start Guide 1 x Warranty Card
1x End User License Agreement

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safety
information
Please Read Before Use

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Location
The gateway is designed for indoor use only.
Place the gateway in a central location for the best WiFi performance.
Airow
• Do not restrict airow around the gateway.
• The gateway is air cooled and may overheat where airow has been
restricted.
• Always allow minimum clearance of 5cm around all sides and the top of
the gateway.
• The gateway may become warm during normal use. Do not cover, do
not put in an enclosed space, do not put under or behind large items of
furniture.
Environment
• Do not place the gateway in direct sunlight or any hot areas.
• Safe operating temperature of the gateway is between 0° and 40°C
• Do not allow the gateway to come in contact with any liquid or moisture.
• Do not place the gateway in any wet or humid areas such as kitchen,
bathroom or laundry rooms.

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Power Supply
Always use only the power supply unit that came with the gateway. You
should immediately stop using the power supply unit if the cable or power
supply unit is damaged.
Service
There are no user-serviceable components in the gateway.
Do not attempt to disassemble, repair, or modify the gateway.
Small Children
Do not leave the gateway and its accessories within the reach of small
children or allow them to play with it. The gateway contains small parts with
sharp edges that may cause an injury or which could become detached and
create a choking hazard.

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RF Exposure
The gateway contains a transmitter and a receiver. When it is on, it receives
and transmits RF energy. The gateway conforms with the radio frequency
(RF) exposure limits adopted by the Australian Communications and Media
Authority Radiocommunications (Electromagnetic Radiation - Human
Exposure) Standard 2014, when used at a distance of not less than 20 cm
from the body.)
Product Handling
• Always treat the gateway and its accessories with care and keep it in a
clean and dust-free place.
• Do not expose the gateway or its accessories to open ames.
• Do not drop, throw or try to bend the gateway or its accessories.
• Do not use harsh chemicals, cleaning solvents, or aerosols to clean the
gateway or its accessories.
• Please check local regulations for disposal of electronic products.
• Arrange power and Ethernet cables in a manner such that they are not
likely to be stepped on or have items placed on them.

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Geing Started
Pre-congured?
If you received the Netcomm NF18MESH modem from More, the device will be pre-congured. Follow the
steps specic to your Fixed Wireless NBN connection on the following pages to get connected.

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How to
connect your
Netcomm
modem:
Fixed Wireless Connections

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Step 1
Locate the NBN Connection Box that has been installed inside your property.
Step 2
Ensure that the power cable is securely in place and that the POWER, STATUS and ODU lights are on and solid
green. You should see at least one signal strength light on (this may be ashing).
If the STATUS or ODU lights are o or showing red, please contact our technical support team.
Geing Started

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Step 3
Now look on the underside of the NBN Connection Box where you can see the Uni-D ports surrounded by
yellow.
Using an ethernet network cable, connect your modem from its WAN port to the blue WAN port on your
NetComm modem. We generally activate the next available Uni-D port – starting with Uni-D 1. We will detail
your Uni-D port number in our emails to you.

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Step 5 - Check lights
After you have successfully connected your modem please wait a couple of minutes for it to connect to the
network.
Once connected to the network, the Power, WAN & WiFi 2.4 – 5 lights will display a steady green light. The
internet light will be ashing.
Troubleshooting tips
If the DSL light on the NBN NCD device does not come on does not stop ashing:
1. Try connecting the modem to an alternative telephone wall socket in the property.
2. Try an alternative telephone cord to connect the NDC to the wall socket.
3. Ensure that all other devices are disconnected from your telephone sockets in the property. This includes
phones, fax machines, lters, splitters and extension cords.
If the lights on the modem aren’t on, ensure you have waited up to an hour from the time of connecting the NDC
and router. It can take this long for the activation to complete
If the modem is still not connected, please contact our technical support team for further assistance:
Technical Support
1800 733 368
7am – Midnight (Weekdays) AET
8am – 8pm (Weekends) AET
Overseas: [phone]
WhatsApp: [phone]
Final steps
After you’ve completed the steps to connect your NetComm NF18MESH modem, wait up to 20 mins to
connect to your devices. Once connected, run a test to check the speed of your connection at www.speedtest.
net

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How to
connect a
NF18MESH
modem
That is not pre-congured

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Before You Begin
Ensure that you have the following information on hand
• How your INTERNET SERVICE will physically connect to the gateway, see below.
• The SETTINGS specic to your type of service.
These are two ways to connect the gateway to the Internet service:
Ethernet WAN
This is the most common access type in Australia
and New Zealand and covers xed line technologies
such as nbn™ FTTP, HFC, FTTC as well as nbn™
Fixed Wireless and Sky Master satellite services.
This type of Internet service uses the blue WAN
port on the back of the gateway to connect to the
dedicated connection box installed by your access
network provider.
ADSL or VDSL
These access types are provided by nbn™ FTTB,
FTTN or ADSL/VDSL over a traditional telephone
line.
This connection uses the grey DSL port of the back
of the gateway.

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1. Complete a factory reset of the modem
2. Open web browser
(such as Mozilla Firefox or Google Chrome), type http://cloudmesh.net into the address bar and press Enter.
If you encounter diculties connecting, type http://192.168.20.1 and press Enter.
3. At the login screen
Type admin into the Username eld. In the Password eld, enter the password printed on the gateway label
(axed to the back panel of the gateway) then click the Login > button.
Note - The graphics that appear in the section represent the display from a Windows browser. The same
graphics will display dierently when viewed on a hand held device.
Logging in to the
web interface

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Upon rst login
The gateway displays the rst-time setup wizard.
We recommend using the wizard to congure your Internet connection.
Click the Yes, start the setup wizard button.
Using The First-Time
Setup Wizard

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1. Under Internet Services
select Ethernet WAN.
2. Under Connection Type
select PPPoE.
3. Enter the details
Enter the details required for your specic Connection Type.
Using The First-Time
Setup Wizard Ethernet WAN

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PPPoE
Enter the username and password, 802.1P priority
and VLAN Tag provided in your connection email from
More.
When you have nished, click the Next > button to go
to the WIRELESS settings
Using The First-Time
Setup Wizard Ethernet WAN
Dynamic IP
Enter the 802.1P priority and VLAN Tag provided in
your connection email from More.
When you have nished, click the Next > button to go
to the WIRELESS settings

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Static IP
Enter the WAN IP Address, WAN Subnet Mask,
WAN Gateway IP Address, Primary DNS Server and
Secondary DNS server, 802.1P priorty and VLAN Tag
provided in your connection email from More.
When you have nished, click the Next > button to go
to the WIRELESS settings
Using The First-Time
Setup Wizard Ethernet WAN
Bridge
Enter the 802.1P priority and VLAN Tag provided in
your connection email from More.
When you have nished, click the Next > button to go
to the WIRELESS settings

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Using The First-Time
Setup Wizard Wireless
1. On this page
You can congure the wireless networks of the gateway, Enter the Network Name (the name displayed on
client devices when they scan for wireless networks), the Security Key Type (encryption type) and the WiFi
password.
2. When you have nished
click the Next > button.