Vanderbilt ACT365 VCU User manual

ACT365-VCU / ACT365-VCU2A / ACT365-VCUPoE
Installation and Operating Instructions
Document ID: A-100528-b
Edition date: 20.05.2019

Data and design subject to change without notice. / Supply subject to availability.
© 2019 Copyright by Vanderbilt International Ltd.
We reserve all rights in this document and in the subject thereof. By acceptance of the document the recipient acknowledges these rights and
undertakes not to publish the document nor the subject thereof in full or in part, nor to make them available to any third party without our prior
express written authorization, nor to use it for any purpose other than for which it was delivered to him.
ACT365-VCU & ACT365-VCUPoE
Hereby, Vanderbilt International (IRL) Ltd declares that this equipment type is in compliance with the following EU Directives for CE marking:
• Directive 2014/30/EU (Electromagnetic Compatibility Directive)
• Directive 2011/65/EU (Restriction of the use of certain hazardous substances Directive)
The full text of the EU declaration of conformity is available at: http://van.fyi?Link=DoC
ACT365-VCU2A
Hereby, Vanderbilt International (IRL) Ltd declares that this equipment type is in compliance with the following EU Directives for CE marking:
• Directive 2014/30/EU (Electromagnetic Compatibility Directive)
• Directive 2014/35/EU (Low Voltage Directive)
• Directive 2011/65/EU (Restriction of the use of certain hazardous substances Directive)
The full text of the EU declaration of conformity is available at: http://van.fyi?Link=DoC
&
http://van.fyi?Link=VCU_IG

Table of Contents
1 Overview 5
1.1 Requirements 5
1.2 Product Comparisons 6
1.3 Product Specifications 6
1.3.1 Electrical specification 7
1.4 Ordering Details 8
2 Installation 9
2.1 ACT365-VCU Connections 9
2.1.1 Ferrite bead installation for the ACT365-VCU 9
2.1.2 Power supply 10
2.2 ACT365-VCU2A 10
2.2.1 Mounting 11
2.2.2 Mains power up 11
2.2.3 Load Output 11
2.2.4 Standby Battery 11
2.2.5 Tamper 12
2.2.6 Ferrite bead installation for the ACT365-VCU2A 12
2.3 ACT365-VCUPoE 13
2.3.1 Mounting 13
2.3.2 Power Up 13
2.3.3 Troubleshooting 13
2.3.4 Tamper 14
2.3.5 Ferrite bead installation for the ACT365-VCUPoE 14
3 Connecting ACT365-VCUs to a Customer LAN 15
3.1 Cabling Chart 15
4 Status Indicators 16
4.1 ACT365-VCU 16
4.2 ACT365-VCU2A and ACT365-VCUPoE 16
5 Configuring ACT365-VCU 17
5.1 Accessing the ACT365-VCU web interface 17
5.2 Adding Cameras using Discovery 18
5.3 Adding Cameras Manually 20
5.4 Installing ACT365-VCU on the ACT365 Installer Portal 22
5.5 Associating cameras to doors 23
5.6 Configuring motion detection for a camera 23
5.7 Network Settings on ACT365-VCU 24
5.7.1 Reset the ACT365-VCU hardware to use DHCP 25
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5.8 Stream Settings on ACT365-VCU 25
5.9 Factory Reset 26
6 Video 28
6.1 Viewing Live Video on the ACT365-VCU 28
6.2 Viewing Live Video on the ACT365 Installer Portal 29
6.3 Viewing recorded footage on the ACT365 Installer Portal 29
6.4 Exporting Video from the ACT365-VCU 30
7 Diagnostics on ACT365-VCU 32
8 FAQs 33
8.1 How do I find the address of the ACT365-VCU? 33
8.2 What is the password for the ACT365-VCU web front end? 33
8.3 Why is the ACT365-VCU not connecting to ACT365? 34
8.4 How many cameras can I add to my ACT365-VCU? 34
8.5 Why can I not see my cameras on the camera setup page? 35
8.6 What are the bandwidth requirements for the ACT365-VCU? 35
8.7 Why can’t I access the ACT365-VCU web server? 35
8.8 What browsers are supported for video playback on ACT365? 35
8.9 What IP cameras does the ACT365-VCU support? 36
8.10 Does the ACT365-VCU support camera recording? 36
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1 Overview
An ACT365-VCU is a 4 camera IP controller with a 1TB hard disk for CCTV storage. The controller
includes a rich set of IP video features including automatic camera discovery, automatic camera
configuration and full HD streaming.
ACT365-VCUs can be registered with and monitored from ACT365, a cloud-based, integrated access
control and video management solution. ACT365 can be used to manage CCTV security from a single site
or multiple sites. The ACT365 app allows you to:
lView the status of doors
lLock and unlock doors
lView video footage associated with access events or alarms
lEnable and disable cardholders
lView a list of all the cardholders currently on a site
If you are new to ACT365, Vanderbilt recommend you view the training videos which can be found on the
ACT365 Installer Portal at ACT365.eu.
1.1 Requirements
Cloud-based products depend on a reliable connection to the internet with adequate bandwidth. This is
especially important in the case of CCTV products like ACT365.
The ACT365-VCU is designed for occasional viewing of cameras and to view footage in response to
incidents. The ACT365-VCU uses bandwidth when cameras are being viewed (live or replay) on the
ACT365 Installer Portal or from an Android/iOS mobile app. Bandwidth constraints will limit the type of
camera that can be connected to the ACT365-VCU.
By default, each camera stream will consume approximately 1Mbps of bandwidth while being viewed in
standard resolution. To view 4 cameras in standard resolution, 4Mbps of bandwidth is required. Cameras
can be set for higher resolution which will further impact bandwidth requirements. The ACT365-VCU
supports high stream settings, which will set the camera content bit rate to 2Mbps, effectively doubling the
bandwidth requirements.
Typical bandwidth requirements are outlined in the table below.
Number of camera
streams being viewed
Stream Size Upload (from ACT365-
VCU to ACT365)
Download (from ACT365
to browser)
4 Standard (1Mbps) 4Mbps 4Mbps
4 High (2Mbps) 8Mbps 8Mbps
8 Standard (1Mbps) 8Mbps 8Mbps
8 High (2Mbps) 16Mbps 16Mbps
Vanderbilt recommend that you conduct a network speed test to verify that a customer site has adequate
bandwidth to meet requirements, for example, using speedtest.net. Note that a speed test provides a
snapshot of the network performance at the time of the test; network performance will vary over time and
may degrade with increasing demands.
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1.2 Product Comparisons
ACT365-VCU ACT365 System
Cameras per ACT365-VCU 4 (ONVIF 2.0 Profile S compliant) Unlimited
Recording Channels per ACT365-VCU 4 Unlimited
Concurrent Live View per ACT365-VCU Unlimited Unlimited
Concurrent Replay View per ACT365-VCU 4 4
NetBIOS Name Yes N/A
DHCP/Static IP Addressing Yes N/A
1.3 Product Specifications
ACT365-VCU ACT365-VCU2A ACT365-VCUPoE
Voltage Range (Controller) 12±4V DC 12±4V DC 12±4V DC
Current Consumption
(Controller)
1A (Max) 1A (Max) 1A (Max)
Controller Dimensions
(H x W x D mm)
165 x 235 x 55 275 x 330 x 80 275 x 330 x 80
Controller Weight (kg) 0.6 2.2 2.2
Operating Temperature -10 to +50° C -10 to +40° C
75% RH non-condensing
-10 to +40° C
75% RH non-condensing
Operating Environment Surface
mounting
Internal use
only
Surface mounting
Internal use only
Surface mounting
Internal use only
Enclosure Material ABS 1.2mm steel grey powder
coated
1.2mm steel grey powder
coated
LED Status Indicators Yes Yes Yes
PSU Fault Output n/a Yes Yes
Lid Opening Tamper Detection
(Front)
No Yes Yes
Rear Tamper Detection No Yes Yes
The ACT365-VCU includes a 1TB HDD for CCTV storage. Under normal conditions, the HDD provides
enough storage for approximately 20 days for 4 cameras at Standard stream size, or 10 days for 4 cameras
at High stream size.
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IMPORTANT NOTE:
The ACT365-VCU only operates with IP cameras that comply with ONVIF 2.0 Profile S or later.
Vanderbilt recommend checking the ONVIF conformant devices list on www.onvif.org to ensure
that your cameras are compliant. Alternatively, contact the camera manufacturer directly.
Vanderbilt also provide an ONVIF test tool on the ACT365 Installer Portal at ACT365.eu.
1.3.1 Electrical specification
ACT365-VCU ACT365-VCU2A ACT365-VCUPoE
PoE 802.3bt input (PoE++) N/A N/A 13.8V at 3A output + 0.5A battery
charge
PoE 802.3at input (PoE+) N/A N/A 13.8V at 1A output + 0.5A battery
charge
PoE 802.3af input (PoE) N/A N/A 13.8V at 0.3A output + 0.5A battery
charge
Battery charging N/A Yes Yes
Standby Battery N/A 12V 7Ah Battery 12V 7Ah Battery
Battery Deep Discharge
Protection
N/A No Yes
Input: Voltage Rated N/A 100–240V AC N/A
Input: Voltage Operating N/A 90–264V AC N/A
Input: Frequency N/A 50–60Hz N/A
Input: Max Current N/A 1.0A (@ 90V AC) N/A
Input: Mains input fuse N/A T2.0A N/A
Input: Max standby power N/A 0.5W (no load and no
battery connected)
N/A
Output: Voltage N/A 13.4–14.2V DC
(13.8V DC Nominal)
on mains power
10.0–12.3V DC on
battery standby
N/A
Output: Max load current N/A 2.0A N/A
Output: Ripple N/A 150mA pk–pk max N/A
Output: Load output fuse N/A F2.0A N/A
Output: Overload N/A Electronic shutdown
until overload or short
circuit removed
(Under mains power
only)
N/A
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1.4 Ordering Details
ACT365-VCU V54502-C140-A100 ACT365-VCU Video Controller
ACT365-VCU2A V54502-C141-A100 ACT365-VCU2A Video Controller with 2A PSU
ACT365-VCUPoE V54502-C142-A100 ACT365-VCUPoE Video Controller with PoE++ PSU
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2 Installation
Installation Instructions
ACT365-VCUs are for indoor installation only and must be installed as permanently connected equipment.
Each ACT365-VCU supports up to four IP cameras.
Mounting
Mount the ACT365-VCU to a solid surface using the supplied screws. The unit should be installed in a
ventilated area that allows for easy access after installation.
2.1 ACT365-VCU Connections
The ACT365-VCU requires an external 12V DC power supply connected to the +12V and 0V terminals on
the ACT365-VCU.
AHard Disk / SSD B RJ45 Ethernet
2.1.1 Ferrite bead installation for the ACT365-VCU
After you install the ACT365-VCU, Vanderbilt recommend that you place the provided ferrite bead (a noise-
suppression device) around the Ethernet cable near the RJ45 connector to attain a desired level of
electromagnetic compatibility (EMC). The ferrite bead is provided along with a screw kit in a clear ziplock
bag inside the unit enclosure.
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Adding the ferrite bead to the Ethernet cable
1. Place the ferrite bead around the un-crimped Ethernet cable.
The ferrite bead should be positioned inside the enclosure, close to the RJ45 connector of the
ACT365-VCU unit, as shown below.
2. Once the ferrite bead is in place, crimp the Ethernet cable at the terminating end.
2.1.2 Power supply
The ACT365-VCU requires an external 12V DC or 24V DC power supply. The supply should be connected
to the +12/24V DC and 0V/GND connections.
2.2 ACT365-VCU2A
This unit is only suitable for installation as permanently connected equipment.
lThe PSU is not suitable for external installation.
lEquipment must be earthed.
Before installation, ensure that external disconnect device is OFF. The PSU should be installed via a 3A
fused spur according to all relevant safety regulations applicable to the application.
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2.2.1 Mounting
1. Mount securely in correct orientation allowing minimum clearance – see diagram.
2. Route mains and low voltage output cables via different knockouts and/or cable entry holes.
3. Use bushes and cable glands rated to UL94 HB minimum.
2.2.2 Mains power up
1. Attach correctly rated mains cable (minimum 0.5mm2 [3A], 300/500V AC) and fasten using
cable ties.
2. Apply mains power and:
lCheck for 13.8V DC on load outputs.
lCheck green Mains LED is on.
3. Disconnect mains power.
2.2.3 Load Output
1. Attach correctly rated load cable and fasten using cable ties. Note polarity.
2. Apply mains power and check green Mains LED is on.
Note: Red LED may be illuminated (dependent upon model) to indicate that no battery has been
connected. This is normal.
3. Verify load is operating correctly.
4. Disconnect mains power.
2.2.4 Standby Battery
Note: Ensure batteries being fitted to this unit are in good condition
1. Connect battery leads to battery, ensuring correct polarity of battery connections. Vanderbilt
recommend using a 7Ah battery.
2. Apply mains power and check that the green Mains LED is on.
3. Check there is no fault indication on Red LED (dependent on model).
4. Disconnect mains power.
5. Check that the batteries continue to supply voltage and current to the load.
The Green LED should be off.
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Note: Batteries must have sufficient charge to supply the load.
6. Reconnect mains power.
Green LED should be on.
7. Remove Load fuse and check that the red Fault LED is on (dependent on model).
2.2.5 Tamper
A tamper condition is reported in software.
1. Check that the tamper switch is:
lClosed when the enclosure is mounted on the wall, lid is closed, and the lid screw is fitted.
lOpen when the lid is open.
2. Close cover and secure using fastening screw(s) provided.
2.2.6 Ferrite bead installation for the ACT365-VCU2A
While installing the ACT365-VCU2A, Vanderbilt recommend that you place the provided ferrite cores
(noise-suppression devices) around the Ethernet and power cables to attain a desired level of
electromagnetic compatibility (EMC).
Power cable ferrite core (A)
Inner diameter 19.05mm, outer diameter
31.12mm, length 15.93mm
Ethernet ferrite core (B)
Inner diameter 12.83mm, outer diameter
25.91mm, length 28.58mm
To install the ferrite cores:
1. Wind the power cable around ferrite core A with two turns.
2. Wind the Ethernet cable around ferrite core B with two turns.
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2.3 ACT365-VCUPoE
This unit must be fed from a compliant PoE (power over Ethernet) power source (PoE 802.3bt for 3A
power output).
2.3.1 Mounting
1. Mount the boxed module securely using the enclosure mounting points in the correct orientation,
allowing 100mm clearance around the enclosure – see diagram.
2. Route cables via knockouts and/or rear cable enclosure entry holes.
2.3.2 Power Up
1. Attach correctly rated load cable to load equipment and fasten using cable ties.
Note polarity.
2. Attach suitable Ethernet cable from PoE++ source to POE IN RJ45 connector (100m max from
PSE).
3. Attach suitable Ethernet cable between IP device and DATA RJ45 connector (if required).
4. Connect charged 12V battery 7Ah to the other end of battery cable.
Note: Ensure correct polarity of battery connections: + use Red lead, - use Black lead.
5. Observe Green LED is ON when PoE is present.
6. Observe Load equipment indicates power is present.
7. Remove POE IN cable and observe load equipment continues to indicate power is present.
8. Reconnect PoE INPUT cable.
2.3.3 Troubleshooting
In the event of loss of PoE++ to the ACT365-VCUPoE, the PoE Fault signal contact will open and the
Green LED will turn off, the ACT365-VCUPoE will continue to deliver up to 13.8V 3A of power to the
load until the battery reaches its Deep Discharge protection limit.
If the output of the ACT365-VCUPoE fails, the cause of the failure should be investigated, for example,
a short circuit load, or connection of a deeply discharged battery. The fault should be rectified before
restoring power to the ACT365-VCUPoE. If any of the fuses require replacing, ensure the correct fuse
rating and type is used. A spare fuse is supplied with the controller.
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Battery charging will only start after a compliant PoE power source is connected to ACT365-VCUPoE, it
will not start up on battery. Ensure only a healthy 12V battery is fitted to the system.
2.3.4 Tamper
A tamper condition is reported in software.
1. Check that the tamper switch is:
lClosed when the enclosure is mounted on the wall, lid is closed, and the lid screw is fitted.
lOpen when the lid is open.
2. Close cover and secure using fastening screw(s) provided.
2.3.5 Ferrite bead installation for the ACT365-VCUPoE
While installing the ACT365-VCUPoE, Vanderbilt recommend that you place the provided ferrite core (a
noise-suppression device) around the Ethernet cable to attain a desired level of electromagnetic
compatibility (EMC).
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3 Connecting ACT365-VCUs to a Customer LAN
Each ACT365-VCU can be connected directly to the customer network.
3.1 Cabling Chart
From To Network Type Cable Type Comments
LAN ACT365-VCU TCP/IP Cat5/6 Max distance between network devices is 100m.
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4 Status Indicators
4.1 ACT365-VCU
Status indicators appear on the front of the ACT365-VCU.
The meaning of each indicator is described below.
(A) Power / System Running
This indicates that the ACT365-VCU has power.
(B) Communications
Constant illumination indicates that the ACT365-VCU is connected to the ACT365 server.
Flashing indicates there is an issue connecting to the ACT365 server.
(C) Fault
Illuminates to indicate a fault on the ACT365-VCU.
Possible causes are:
lEthernet was connected after power up.
lThe ACT365-VCU cannot connect to the ACT365 server.
lA low power condition was detected.
4.2 ACT365-VCU2A and ACT365-VCUPoE
Fault indication Mains present
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5 Configuring ACT365-VCU
This section describes:
5.1 Accessing the ACT365-VCU web interface 17
5.2 Adding Cameras using Discovery 18
5.3 Adding Cameras Manually 20
5.4 Installing ACT365-VCU on the ACT365 Installer Portal 22
5.5 Associating cameras to doors 23
5.6 Configuring motion detection for a camera 23
5.7 Network Settings on ACT365-VCU 24
5.7.1 Reset the ACT365-VCU hardware to use DHCP 25
5.8 Stream Settings on ACT365-VCU 25
5.9 Factory Reset 26
5.1 Accessing the ACT365-VCU web interface
The ACT365-VCU web interface runs on port 8040 of the ACT365-VCU.
To access the ACT365-VCU web interface:
1. In your preferred web browser, enter http://{NetBIOS name}:8040 (NetBIOS name is printed on the
label on the PCB), or http://{IP address}:8040.
The ACT365-VCU home page may take up to a minute to load.
If you do not know the ACT365-VCU NetBIOS name or IP address, see How do I find the address
of the ACT365-VCU? on page 33.
2. Enter the password and click Login.
The default password is 999999.
3. If this is the first time you have logged in, you are prompted to change the password. Enter a new
password and click Change.
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This enforced password change is best practise to ensure the service stays
secure. If you lose your password, perform a factory reset of the unit (see Factory
Reset on page 26). Note that resetting the unit will remove any settings, cameras
and previous recordings.
Once the password is successfully changed, you may continue with the setup of ACT365-VCU.
5.2 Adding Cameras using Discovery
To add a camera using discovery, log in to the ACT365-VCU web interface (see Accessing the ACT365-
VCU web interface on the previous page), then:
1. Click the Cameras tab.
Automatically discovered cameras are listed in the Discovered Cameras section.
2. Select a camera in the Discovered Cameras list, then click Add.
The Probe Device dialog box displays.
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3. (Optional) If the camera has a custom username and/or password, enter these custom details
into the Username and Password fields provided.
4. Click Probe.
When the probe has finished, a camera snapshot displays.
5. Enter an appropriate Name for the camera.
Vanderbilt recommend using a name that describes the camera location, for example, Front
Door.
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6. Select the Record check box if the ACT365-VCU should record camera footage. The ACT365-VCU
will record approximately 20 days of camera footage (dependent on the type of scene the camera is
viewing). Once the ACT365-VCU data storage limit is reached, data is recycled. When data is
recycled, the oldest data is removed first.
If you do not select Record, the ACT365-VCU will support live view only.
7. Click Add.
The camera is added to the ACT365 Installer Portal at ACT365.eu.
A summary of the camera settings is displayed on the Cameras tab.
After a camera has been added, it appears in the Selected Cameras list and is accessible on ACT365.
5.3 Adding Cameras Manually
If a camera has not been discovered automatically, or is on a different IP subnet, you can add the camera
manually.
Note: Only expert users should manually add cameras. A camera stream URL must be entered
manually, and any inaccurate data entered could adversely affect the ACT365-VCU operation.
To add a camera manually, log in to the ACT365-VCU web interface (see Accessing the ACT365-VCU
web interface on page 17), then:
1. Click the Cameras tab.
2. Click Add Manual.
The Probe Device dialog displays.
ACT365-VCU / ACT365-VCU2A / ACT365-VCUPoE – Installation and Operating Instructions Configuring ACT365-VCU
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