VeriFone UX300 User manual

Verifone Part Number DOC159-023-EN-C, Revision C
UX300
Installation Guide

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accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC159-023-EN-C, Revision C
UX300 Installation Guide
© 2016 Verifone, Inc.
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
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Comments? Please e-mail all comments on this document to your local Verifone Support Team.

UX300 INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Device Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Diversity of Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CHAPTER 2
Setup Selecting Unit Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Choosing Mounting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Examining the Unit’s Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Front Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Underside Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Top Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
UX300 GPRS Bottom Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
ARS and Service Switches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Removal Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
System Mode Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing or Replacing SAM Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Normal Operation Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Installing SIM Card and Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Cable Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connecting to a
UX-Series Host Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connecting to a
UX-Series Peripheral Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Disconnecting Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Installing USB Cable Retainers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Mounting the Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Grounding the Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Connecting Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Power Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using the Multi-Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

CONTENTS
4UX300 INSTALLATION GUIDE
CHAPTER 3
Specifications UX300 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Magnetic Stripe Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
SAM Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Peripheral Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
CHAPTER 4
Maintenance and
Cleaning Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
CHAPTER 5
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Cable Retainers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Grounding Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Antenna. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
ARS Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
CHAPTER 6
Troubleshooting
Guidelines Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
CHAPTER 7
Port Pinouts Persistent Board Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Power Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
RS-232 Port (COM1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
UX400 8-Pin Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Ethernet Port
(LAN). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
USB Pinout
(Host Port). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
USB Pinout
(Client Port). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Model-Dependent Board Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Power Port (DC-in MDB). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Power Port (DC-in) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Power Port (DC-in or Printer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
USB Pinout
(Host Port). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

CONTENTS
UX300 INSTALLATION GUIDE 5
Ethernet Port
(LAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
RS-232 Port (COM2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Printer Port (COM3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
RS-485 RJ9 Port (COM4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
PSTN RJ9 Port (Line). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
ISDN RJ9 Port (Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
RS-485 3-Pin Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
APPENDIX A UX300 Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

CONTENTS
6UX300 INSTALLATION GUIDE

UX300 INSTALLATION GUIDE 7
PREFACE
This guide is the primary source of information for setting up and installing the
UX300 unit.
Audience
This guide describes the card reader’s features, and provides the basic
information for its installation and configuration.
Organization
This guide is organized as follows:
Chapter 1,Device Overview. Provides an overview of the device.
Chapter 2,Setup. Explains setup and installation of the device, selecting a
location, and establishing connections with other devices.
Chapter 3,Specifications. Discusses the power requirements and dimensions of
the device.
Chapter 4,Maintenance and Cleaning. Explains maintenance of the device.
Chapter 5,Service and Support. Provides information on contacting your Verifone
service provider and information on how to order accessories or documentations
from Verifone.
Chapter 6,Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem with unit installation and configuration.
Chapter 7, Port Pinouts. Shows the different pinout settings for ports on the
UX300 persistent board as well as model-dependent boards.
Appendix A, UX300 Caution and Warning Messages. Shows the UL/cUL
certification-compliant translations of all Warning and Caution messages in this
installation guide.

PREFACE
Related Documentation
8UX300 INSTALLATION GUIDE
Related
Documentation
To learn more about the card reader and controller device, refer to the following
set of documents and their associated Verifone Part Numbers (VPNs).
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Document
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
UX1xx Series Certifications and Regulations Sheet VPN DOC159-001-EN
UX100 Quick Installation Guide VPN DOC159-002-EN
UX1xx Series Installation Guide VPN DOC159-003-EN
UX110 Quick Installation Guide VPN DOC159-007-EN
UX300 Certifications and Regulations Sheet VPN DOC159-021-EN
UX300 Quick Installation Guide VPN DOC159-022-EN
UX300 Cable Retainer Quick Installation Guide VPN DOC159-052-EN
UX400 Certifications and Regulations Guide VPN DOC159-031-EN
UX400 Quick Installation Guide VPN DOC159-032-EN
UX400 Installation Guide VPN DOC159-033-EN
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced. See Conventions and
Acronyms.
The pencil icon is used to
highlight important information. If exchanging cables, use a Verifone-approved cable.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
Using an incorrectly rated power
supply can damage the unit or
cause it to malfunction.
The lightning symbol is used as
a warning when bodily injury
might occur.
For safety, do not string cables
or cords across a walkway.
NOTE
CAUTION
WARNING

PREFACE
Conventions and Acronyms
UX300 INSTALLATION GUIDE 9
Acronym Definitions
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
ARS Anti Removal Switch
COM Communications port
CTLS Contactless
CTS Clear to Send
DDRAM Double Data Rate Random Access Memory
ETH Ethernet
HW Hardware
ISDN Integrated Services Digital Network
LCD Liquid Crystal Display
LED Light Emitting Diodes
MDB Multi-Drop Bus
MRA Merchandise Return Authorization
MSR Magnetic Stripe Card Reader
NAND-flash Non-volatile storage technology
NFC Near Field Communications
PCI Payment Card Industry
PIN Personal Identification Number
POS Point-Of-Sale
PSTN Public Switched Telephone Network
PTS PIN Transaction Security
RF Radio Frequency
RJ45 Registered Jack 45 modular connector
RS-232 Recommended Standard 232
RS-485 Recommended Standard 485, or TIA-485-A
RTS Request to Send
SAM Secure Access Module
SMA SubMiniature version A connector
SRED Secure Reading and Exchange of Data
USB Universal Serial Bus
VM Vending Machine
WAN Wide Area Networks

PREFACE
Conventions and Acronyms
10 UX300 INSTALLATION GUIDE

UX300 INSTALLATION GUIDE 11
CHAPTER 1
Device Overview
This chapter provides a brief description of the UX300.
The device is a card reader processing device that works with UX1xx PIN pads,
UX400 CTLS antenna unit, vending machines, PCs and other similar peripheral
devices. The device can also connect to Verifone’s TG-2460H printer and front
panel mounted printer FV00018T. The reader supports transactions in a variety of
environments, specifically in the outdoor and unattended markets.
Features and
Benefits
The UX300 is Verifone’s card reader and main control unit. It creates an
economical solution for merchants who are looking to expand their payment
acceptance options.
Exceptional Ease of
Use
The following features simplify transactions in various environments:
•Device driver installs USB connections automatically.
•Designed for indoor and outdoor use.
•Sleep mode.
•Various connectivity options integrated into device to conveniently suit most
unattended environments.
•Connects with various Verifone unattended POS terminals.
•Bright LEDs to display card transaction progress.
•Buzzer for audio confirmation of card transactions.
•Conducive design supports payment transactions in a variety of payment
situations, such as vending and kiosk environments.
Compliance
PCI PTS 3.1, PCI-SRED, EMV Level 1 and Level 2, PayPass, PayWave, and
AMEX Expresspay2.
Device Capabilities
The UX300 is a main control unit device as well as a magnetic card reader and
smart card reader. This unit connects to vending machines, PCs, and is intended
to connect to peripheral units such as PIN pads, CTLS antenna and external
printers.
Diversity of Models
The wide range of UX300 models suit an extensive array of applications:
•UX300-Standard
•UX300-MDB
•UX300-PSTN

DEVICE OVERVIEW
Features and Benefits
12 UX300 INSTALLATION GUIDE
•UX300-ISDN
•UX300-GPRS
•UX300-Petrol
•UX300-LAN
•UX300-WPWR.
NOTE
Verifone ships variants of the UX300 for different markets. Your unit may have a
different configuration and may look different from the illustrations in this guide.
However, the basic process described in this guide remain the same, regardless
of the configuration.
Please refer to Specifications for details on all UX300 models.

UX300 INSTALLATION GUIDE 13
CHAPTER 2
Setup
This chapter describes the setup procedure for the card reader and controller in
the following sections:
•Selecting Unit Location
•Unpacking the Shipping Carton
•Examining the Unit’s Features
•ARS and Service Switches
•Installing or Replacing SAM Cards
•Installing SIM Card and Antenna
•Cable Connections
•Installing USB Cable Retainers
•Mounting the Device
•Grounding the Units
•Connecting Power Supply
•Using the Device
Selecting Unit
Location
Use the following guidelines when selecting a location for your device.
•Select a location convenient for the customer.
•Avoid dusty, hot or damp locations.
•To minimize data reading or writing errors, pick a location free from magnetic
interference. Choose a spot a safe distance away from objects or units that
generate magnetism.
•Install the unit not more than 0.5 m away from the UX400 CTLS Reader.

SETUP
Unpacking the Shipping Carton
14 UX300 INSTALLATION GUIDE
Choosing Mounting
Location
Choose a mounting location that ensures the card slot is in full view of the
cardholder during card insertion.
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage.
To unpack the
shipping carton 1Remove the unit from the shipping carton. The standard package contains the
unit, a grounding cable and a ferrite connector cable for connecting to an
external power supply. Refer to Accessories and Documentation for more
information about the device’s related accessories.
2Remove any protective wrap before mounting the unit.
3Save the shipping carton and packing material for future repacking or moving
of the device.
Examining the
Unit’s Features
Before you continue the installation process, review the features of the device
(see Figure 1, Figure 2 and Figure 3).
Figure 1 UX300 Front View
CAUTION
Make sure the installation method does not invalidate the Anti-Removal Switches
(ARS) function. Do not, for instance, install the UX300 in a sub-chassis that can
be removed from the main cabinet.
NOTE
The front panel of the device meets the IP34 standards for installation under
outdoor environments.
WARNING
Do not use a unit that has been tampered with or otherwise damaged. This unit
comes equipped with tamper-evident labels. If a label or component appears
damaged, immediately notify the shipping company and your Verifone
representative or service provider.
CARD READER SLOT
LEDS
MOUNTING
STUD HOLES
ANTI-REMOVAL SWITCHES (ARS)
MOUNTING
STUD HOLES

SETUP
Examining the Unit’s Features
UX300 INSTALLATION GUIDE 15
Front Features
The front of the reader shows the following:
•Customer-view indicator LEDs
•The card reader slot
•Anti-removal switches
•Installation mounting stud holes.
Figure 2 UX300-Petrol Underside View
Underside Features •Nozzle for water drainage
•Persistent board (UX300-Petrol) features:
•USB Device (Type B) [client]
•Powered USB (Type A) [host]
•Power port 12 V DC
•LAN with 2 LEDs
•COM1 (RS-232)
•8-PIN RF port
•SMA (analog RF) CTLS / NFC antenna connector.
MDBPOWER
PORT
HIGH-POWERED
USB (HOST)
COM3
USB DEVICE
(CLIENT)
HIGH-POWERED
USB (HOST)
PERSISTENT BOARD
POWER PORT
LAN
SMA
8-PIN RF
MODEL-DEPENDENT
BOARD
COM1
PERSISTENT
BOARD
DRAINAGE
NOZZLE
USB PORTS
COM2 RS-485 - 3-PIN
RS-485 - RJ9
NOTE
Verifone ships variants of the UX300 for different markets. Your unit may have a
different configuration and may look different from the illustrations in this guide.
However, the basic process described in this guide remain the same, regardless
of the configuration.
Please refer to Specifications for details on all UX300 models.

SETUP
Examining the Unit’s Features
16 UX300 INSTALLATION GUIDE
•Model-dependent board features:
•UX300-MDB
•MDB power port
•Two RS-232 powered ports
•Four USB Type A master ports
•UX300-PSTN
•MDB power port
•One RS-232 powered port
•Four USB Type A master ports
•PSTN port
•UX300-ISDN
•MDB power port
•ISDN port
•One RS-232 powered port
•Four USB Type A master ports
•UX300-GPRS
•MDB power port
•One RS-232 powered port
•SIM card slot
•Four USB Type A master ports
•GPRS antenna port
•UX300-Petrol
•Power Port, DC-In, DC-Out, (24 V DC)
•Two RS-232 powered ports
•Four USB Type A master ports
•RS-485 port
•UX300-LAN
•MDB power port
•Two RS-232 powered ports
•Four USB Type A master ports
•Second LAN port.
•UX300-WPWR
•Power Port (24 V DC)

SETUP
Examining the Unit’s Features
UX300 INSTALLATION GUIDE 17
The following illustration shows the top view of the UX300.
Figure 3 UX300 Top View
Top Features •SAM card slots, see Figure 7
•System Mode service switch
UX300 GPRS
Bottom Functions
•Nozzle for water drainage
•Persistent board connection ports:
•USB port (Type B) [client]
•High-powered USB (Type A) for UX PIN pad connection [host]
•Power port
•LAN with 2 LEDs
•COM1
•8-PIN connector to UX400 CTLS antenna unit
•SMA (analog RF) CTLS antenna connector to UX400
•UX300 Model-dependent board ports:
•MDB Power port
•COM port
•SIM Card slot
•Four USB Type A ports (one high-powered slot)
SAM
CARDHOLDER
COVER
SERVICE
SWITCH

SETUP
ARS and Service Switches
18 UX300 INSTALLATION GUIDE
•GPRS antenna
Figure 4 UX300-GPRS Bottom View
ARS and Service
Switches
The following illustrations show the locations of the two Anti-Removal Switches
(ARS) and the service switch on the UX300.
Figure 5 UX300 ARS and Service Switches
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MDBPOWER
PORT
HIGH-POWERED
USB (HOST)
COM3
USB DEVICE
(CLIENT)
HIGH-POWERED
USB (HOST)
PERSISTENT
BOARD POWER PORT
LAN
SMA
8-PIN RF
MODEL-DEPENDENT
BOARD
COM1
PERSISTENT
BOARD
DRAINAGE
NOZZLE
GPRS
ANTENNA
SIMCARD
SLOT
USB PORTS
ANTI-REMOVAL
SWITCHES (ARS)
SYSTEM MODE
SERVICE SWITCH

SETUP
Installing or Replacing SAM Cards
UX300 INSTALLATION GUIDE 19
Removal Protection
The front Anti-Removal Switches (ARS) detect any removal attempt from the
device cabinet and disables the PIN processing functionality. Re-installation
requires an authorized process. Please contact your Verifone representative for
details.
System Mode
Activation
The rear service switch gives administrators System Mode access for the UX300.
Use only if you have the proper authorization and equipment to open system
mode. Please contact your Verifone representative for details.
Installing or
Replacing SAM
Cards
You may need to install a security access module (SAM) card or replace the old
card. You can find two SAM slots on the UX300, located under a removable
protective cover (see Figure 6).
To install or replace
SAM cards 1Disconnect the device from all power sources.
2Disconnect the device from any external devices.
3Slide the SAM cardholder cover away from the unit, off the top panel.
Figure 6 Removing the SAM Cardholder Casing
4Open the SAM cardholder by sliding the locking tab towards the back of the
unit, to the OPEN position.
CAUTION
Make sure the installation method does not invalidate the Anti-Removal Switch
(ARS) function. Do not, for instance, install the UX300 in a sub-chassis that can
be removed from the main cabinet.
CAUTION
Observe standard precautions in handling electrostatically sensitive devices.
Electrostatic discharges can damage the equipment. Verifone recommends using
a grounded anti-static wrist strap.

SETUP
Installing or Replacing SAM Cards
20 UX300 INSTALLATION GUIDE
5Carefully slide the SAM card into the slot, by aligning the card and carefully
sliding into the slot until fully inserted.
6Close the SAM cardholder.
7Slide the locking tab to the LOCK position.
Figure 7 Installing SAM Card
8Slide the cardholder cover back, locking it into place.
Figure 8 Replacing the SAM Cardholders
NOTE
Before inserting the SAM card, position it as shown in Figure 7, with the card’s
gold contacts facing outward, toward the unit. The cardholder connector base
has a set of contacts and a notch to ensure the SAM card is positioned correctly.
The SAM card has a notch on one corner to ensure that it fits into the connector
base in only one way.
C
B
A