VERITAS NetBackup 5230 Operating and safety instructions

Operating System Disk Drive Replacement: NetBackup 5030/5230
Appliance
Document Number: 124
Version: 4.0 (5/2/16)
Purpose
This document describes the process for replacing a 1-TB operating system hard disk drive in the
NetBackup 5030 and 5230 appliances.
Affected Models
NetBackup 5030 Appliance
The NetBackup 5030 Appliance is a 2U system with no internal storage. It relies on a single, 3U
Veritas Storage Shelf, which is connected to an external storage RAID controller on the back panel
of the appliance. From the front panel of the NetBackup 5030, you can view 12 disk slots, arranged
horizontally. Two SAS disks are installed in slots 0 and 1. The remaining slots hold blank carriers. A
small control panel is on the right side of the front panel. It contains system LEDs and operations
buttons, including the power button. The power sockets are on the left side of the rear panel. The
rear panel contains six PCIe slots. Slot 1 in the PCIe riser 2 holds the external storage RAID controller
that is used to connect the appliance to the storage shelf.
Figure 1 Front view of the NetBackup 5030 Appliances
Figure 2 Rear view of the NetBackup 5030 Appliances
Slot 1
Slot 2
Slot 3
Slot 4
Slot 5
Slot 6
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Veritas Appliance
Hardware Service Procedure

NetBackup 5230 Appliance
The NetBackup 5230 Appliance is a 2U system with 4 TB or 14 TB of internal storage. It consists of
either a stand-alone base server or a base server with one to four attached 3U Veritas Storage
Shelves. From the front panel of the NetBackup 5230, you can view 12 disk slots, arranged horizontally.
Two 1-TB SAS disks are installed in slots 0 and 1. Slots 2 and 3 hold blank carriers. The remaining
slots hold eight storage disks with a capacity of 1 TB or 3 TB each. All eight storage disks must have
the same capacity. Using 3-TB disks in slots 0 or 1 is not permitted. A small control panel is on the
right side of the front panel. It contains system LEDs and operations buttons, including the power
button.
Figure 3 Front view of the NetBackup 5230 Appliances
Figure 4 Rear view of the NetBackup 5230 Appliances
Slot 1
Slot 2
Slot 3
Slot 4
Slot 5
Slot 6
The power sockets are on the left side of the rear panel. The rear panel contains six PCIe slots. Slot
1 is used for the external storage RAID controller if the appliance is connected to a storage shelf. The
remaining slots may hold 10 Gb Ethernet NICs or Fibre Channel HBAs, depending on the configuration.
An internal storage RAID controller is installed on the mainboard of the appliance.
Onsite Policies and Procedures
Electrical safety
The static discharged by human bodies can damage static-sensitive components on the boards.
When installing and maintaining the equipment, observe appropriate electrostatic safety precautions
to prevent personnel injuries or device damage.
When operating a device in an electrostatic sensitive area, you must take electrostatic-discharge
(ESD)-preventive measures. These include wearing ESD-preventive gloves, an ESD-preventive wrist
strap, and ESD-preventive clothes to avoid personnel injury or device damage.
To prevent damage to the device, pay attention to the following during operations:
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HSP 124 Operating System Disk Drive Replacement NBU5030/5230

• Do not touch devices with bare hands because ESD from the human body may damage the
electrostatically sensitive elements on a board.
• When dealing with the server or any of the internal components, wear an ESD-preventive wrist
strap, ESD-preventive gloves, and ESD-preventive suit.
Hardware part replacement procedure
Replacing a NetBackup 5030/5230 1-TB operating system hard disk drive
This section describes how to replace the 1-TB operating system disk drives in the NetBackup 5030
and 5230 appliances. The two 1-TB disk drives located in Slots 0 and 1 contain the operating system
for the appliance. Both drives are mirrored.
Figure 5 NetBackup 5030/5230 Appliance operating system disk drive slot locations
1
0
Caution: Only 1-TB drives can be used in slots 0 and 1. Make sure you do not replace the faulty drive
with any other size drive.
This repair can be accomplished with the appliance installed in the rack.
Caution: You must complete the hard disk drive swap within three minutes. Leaving the disk drive
slot open for longer than three minutes can result in the appliance overheating and cause other
components to fail.
Note: If the appliance has attached storage shelves, these do not need to be powered down while
the appliance is being serviced.
Requirements
• NetBackup 5030/5230 replacement 1-TB hard disk drive
• ESD wrist strap
To locate and identify the appliance that has the faulty operating system disk drive
1Verify the appliance serial number. The serial number begins with the letters SYM or VTAS, and
is located on a label on the rear panel of the appliance.
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HSP 124 Operating System Disk Drive Replacement NBU5030/5230

2In the front panel, locate the operating system drive to be replaced. The drive must be in Slot 0
or 1, and the drive status LED must be a solid amber color before you disconnect the drive. The
drive status LED is the top LED of the two LEDs that are located on the disk drive face plate.
Drive Status LED
If the LED is blinking amber, the disk drive is in the process of rebuilding and must not be disturbed.
If the drive status LED is off, the drive is working properly.
Warning: Disconnecting the drive incorrectly can cause data loss or data corruption. Therefore, if
the drive status LED is not solid amber, contact Veritas Support.
To remove the disk drive
1Put on an ESD-compliant wrist strap or take other ESD-protective measures.
2Remove the front bezel. Grip the bezel on the sides and pull it from the appliance.
3Locate the drive that you want to replace. The drive must be in either Slot 0 or 1 and the drive
status LED should be solid amber. The drive slots are shown in the figure below.
Warning: The drive status LED must be solid amber. Solid amber indicates that the disk drive
has failed. If the drive status LED is not solid amber, contact Veritas Support before you proceed.
4Press the green button on the left side of the drive to release the disk drive lever.
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HSP 124 Operating System Disk Drive Replacement NBU5030/5230

5Pull the lever open completely but do not slide the drive out of the slot. Let the drive motor stop
spinning. This takes about 30 seconds.
6Slide the drive out of the slot.
7Place the drive in an ESD-protective bag.
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HSP 124 Operating System Disk Drive Replacement NBU5030/5230

To install the disk drive
1Put on an ESD-compliant wrist strap or take other ESD-protective measures.
2Remove the replacement disk drive from the ESD-protective wrapper.
3Press the green button to release the lever.
4Pull the lever open completely.
5Slide the disk drive completely into the slot.
6Close the lever. Make sure that the disk drive cover is flush with the front panel. The drive activity
LED turns green when the connection is good. After a short period, the drive status LED starts
blinking amber to indicate that the rebuild is in progress.
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HSP 124 Operating System Disk Drive Replacement NBU5030/5230