Verizon SureResponse Instruction Manual

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VERIZON SURERESPONSE
TM

With SureResponse™, Verizon’s personal emergency response
service, gain peace of mind for you and your family while staying
active, independent and safe.
SureResponse includes an easy to use wearable device that lets you
place a call to a SureResponse Care Agent. Care Center Agents can
connect you to friends and family or find phone numbers of interest
to you, for restaurants, banks, and more.
Connect with a SureResponse Care Agent—at Home or on
the Go:
Once your device is activated, simply press the button and
SureResponse will connect you to Verizon’s friendly and
knowledgeable SureResponse Care Agents. You may also speak
with a Care Agent by dialing 1-855-299-9327 from a landline
phone. After a simple sign-up process, Care Agents can provide
personalized emergency service, receiveyourlocationand
user-provided personal information. They can connect you with
your emergency contacts, local emergency responders, or make
aconveniencecall 24 hours a day/7 days a week, on America’s
largest and most reliable wireless network.
NOTE: For full instructions on activating your Personal Wearable Device, please see page 8.
Welcome
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Sure Response uses Verizon’s advanced location services to provide
the location of the device.
SureResponse Online
Use SureResponse online to add, remove and update lists of
caregivers. You can grant authorized caregivers limited access
to SureResponse Online so they can locate your device and help
manage SureResponse for you. You can also enter personal
information so that emergency responders can better assist you.
Visit sureresponse.verizonwireless.com.
MyVerizon
Register at verizonwireless.com/myverizon to pay your bill & more.
For customer service, call 1-800-922-0204 or visit any Verizon
Wireless Store.
SureResponse is intended to be used by authorized users and
unauthorized or improper use may be a violation of law and may
carry civil and/or criminal penalties. If you are not the intended
authorized user, do not use this service. Your use is subject to the
SureResponse Terms of Service, SureResponse Privacy Policy and
the terms of website use.
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PersonalWearable Device Overview
1. Microphone
2. Display
3. Call Button
Press to connect to the SureResponse Care Center Agent.
4. External Speaker
5. Reset Button
If the Personal Wearable Device is not operating correctly,
you can reset it by pressing the RESET button with the tip of
a pen or paper clip.
6. Volume Key
7. Charge Contact Points
Device Features
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Docking Station Charger Overview
The Docking Station Charger charges the device and includes
battery backup in case of power failure and a paging feature for
devices misplaced in the home.
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8. Power Light
A steady green light indicates the Docking Station Charger is
connected to an electrical outlet and operating properly.
A steady amber light indicates the Docking Station Charger
is operating via back-up battery.
NOTE: The Docking Station Charger may not charge the Personal Wearable Device when
operating by back-up battery.
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9. Phone Line Light
A steady green light indicates when a telephone line is
properly connected.
NOTE: Currently not supported. Please visit sureresponse.verizonwireless.com for
availability.
10. Activity Light
A blinking green light indicates there is a call or the Docking
Station Charger is pairing with the Personal Wearable
Device.
11. Charging Light
A steady green light indicates that the Personal Wearable
Device is fully charged.
12.Charging Pins
The charging pins connect to the contact charge points
on the Personal Wearable Device to attach to the Docking
Station Charger when docked for charging.
13.Center Light
This light illuminates to show the docking location of the
Personal Wearable Device.
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14. Page Button
Pressing the PAGE button causes the Personal Wearable
Device to ring for easy locating.
15. Pair Button
Pressing the PAIR button initiates the Personal Wearable
Device pairing with the Docking Station Charger. The Docking
Station Charger comes paired with the Personal Wearable
Device. If you repurchased the Docking Station Charger
or Personal Wearable Device, the pairing process will be
needed.
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16. Reset Button
If the Docking Station Charger is not operating correctly, you
can reset it by pressing the RESET button with the tip of a
pen or paper clip.
17. Telephone Line Connector
You can connect your Docking Station Charger to your
telephone line by inserting the telephone cable into this
connector.
18. Wall Charger Cable Connector
Connect your Docking Station Charger to power by inserting
the small end of the wall charger cable into this connector.
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The initial set-up of your SureResponse System is important in
providing a safe and reliable service.
The Belt Clip and holder come attached to the Personal Wearable
Device.You can also attach the Wrist Strap or Lanyard. In order to
charge the Personal Wearable Device, one of the accessories will
need to be attached.
Set-up and Activation
A. Insert the small end connector of the wall charger cable into
the plug labeled DC IN 5V on the rear of the Docking Station
Charger and plug the other end of the wall charger cable into
a standard outlet.
Connect Your Device
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B. To connect your existing telephone line, insert the telephone
cable into the port labeled TEL. LINE on the Docking Station
Charger and then plug the other end into the wall jack (if you
have telephone service).
C. Remove the belt clip from the holder by pressing down on the
button and sliding downward until removed.
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D. Ensuring that the Belt Clip holder is still attached, insert the
Personal Wearable Device into the Docking Station Charger
for charging by aligning the Personal Wearable Device’s
charge contact points with the Docking Station Charger
connectors. Push down firmly until you hear the “click.”
E. Make sure that your Personal Wearable Device is always
sufficiently charged and ready for use in the case of an
emergency by docking. The Call Button will light, the
message “dock to charge” will appear on the Personal
Wearable Device, and the LED on the Docking Station
Charger will light to indicate the charge status.
F. When the Personal Wearable Device reaches an adequate
charge level, it displays the message “press call button.”
When you press the Call Button you will hear a voice prompt
and the Personal Wearable Device will begin the activation
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process. (this process may take several minutes) Once the
activation is complete, the Personal Wearable Device then
connects to the SureResponse Care Center.
G. Provide the personal information requested by the
SureResponse Care Agent. This information is critical to
better assist you in case of an emergency.
H. Register on SureResponse Online at sureresponse.
verizonwireless.com. Once registered, you can add your
personal information, add caregivers and other required
information.
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You are now ready to use your PersonalWearable Device and
enjoy all the benefits of the device and its accessories.The device
comes with the belt clip attached, to remove and attach another
accessories, follow these steps:
Removing the Belt Clip Holder
With the belt clip already removed, gently press back the top tab
of the holder.Then lift the Personal Wearable Device up and out to
remove.
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Using theWrist Strap accessory
A. Align the Personal Wearable Device’s three alignment
grooves (located at the bottom) with the bottom curved
clip of the Wrist Strap holder and push down firmly until you
hear it click. Slide the locking switch to the right to lock the
Personal Wearable Device into place.
B. You are now ready to wear the Wrist Strap accessory.
Overlap and adjust the Wrist Strap for a comfortable fit.
C. To remove the Personal Wearable Device, slide the locking
switch to the left to unlock and release it from the Wrist
Strap holder.
NOTE: If the Personal Wearable Device is not properly locked into place, it may slide out and
drop. For instructions on how to attach the Lanyard, see the User Manual.
Alignment Grooves
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When You Need Help, Make a Call
In an emergency, or for convenience calling, press the Call Button to
connect to the SureResponse Care Center.
AdjustingVolume
To adjust ringer, call volume or call alert (ring, vibrate, silent), press
Volume Key on the left side of the Personal Wearable Device to the
desired setting.
Paging
A. Pressing the PAGE button on the Docking Station Charger
causes the Personal Wearable Device to ring for easy
locating.
B. When paged, your Personal Wearable Device will emit a
ringing alert sound.
C. Press the Volume Key to turn off the Personal Wearable
Device’s alert sound or the alert sound will stop automatically
in approximately 60 seconds.
How to Use Your Device
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Location Based Services
SureResponse permits a DeviceWearer to place calls to and receive
calls from a Care Center through the Device.
SureResponse is not traditional wireless service and cannot be
used to make or receive any direct calls other than through the Care
Center.This means that SureResponse cannot make calls to 911 for
emergency purposes.
You can use the GPS chipset embedded in the Device and/or network-based solution sources
to calculate your location and to use location-based applications and location-based services.
Location-based applications can use your location to provide you with information such as driving
directions. The Care Center may be able to use location information derived from the GPS chipset
embedded in your Device and/or location-based solutions provided by the Verizon Wireless
network to estimate your location and provide that information to a Public Safety Answering
Point or other Service Provider rendering assistance. However, see the limitations of such
technology in the Terms and Conditions. Emergency operators may not be able to estimate your
location. In an emergency, always provide the Care Center with as much information as possible.
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Con SureResponse™, el servicio de respuestas de emergencia
personal de Verizon, obtenga su tranquilidad y la de su familia
permaneciendo activo, independiente y seguro.
SureResponse incluye un dispositivo portátil que siempre está con
usted y fácil de usar que le permite realizar una llamada a un Agente
de Cuidados SureResponse. Los Agentes del Centro de Cuidados
pueden conectar a usted, amigos y familiares o encontrar números
de teléfono de su interés, ya sea de restaurantes, bancos u otros
tipos de informaciones disponibles.
Conéctese con un Agente de Cuidados SureResponse - en
casa o en cualquier otro lugar:
Después de una activación exitosa del dispositivo, simplemente
presione el botón y el dispositivo será automáticamente
conectado a un Agente de Cuidados del servicio SureResponse.
Usted también podrá contactarse con un Agente de Cuidados
llamando a 1-855-299-9327 de un teléfono fijo. Después
de un proceso de registro simple, los Agentes de Cuidados
podrán suministrar servicios de emergencia personalizados,
recibir los datos de su localización e informaciones personales
suministrados por el usuario. Ellos podrán conectarlo a sus
Bienvenido
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contactos de emergencia, personal de atención de emergencia
local o realizar una llamada de conveniencia 24 horas por día / 7
días por semana, en la mayor y más confiable red inalámbrico de
América.
NOTA: para instrucciones completas sobre la activación de su Dispositivo Portátil Personal, por
favor, refiérase a la página 24.
El servicio SureResponse utiliza servicios avanzados de localización
de Verizon para suministrar la localización del dispositivo.
SureResponse En línea
Utilice el servicio SureResponse en línea para agregar, remover y
actualizar listas de servicios especiales de cuidadores (agentes
de pronta atención). Usted puede obtener un acceso limitado a los
cuidadores autorizados del servicio SureResponse En línea para que
los mismos puedan localizar su dispositivo y ayudar a administrar el
servicio SureResponse para usted. Usted también puede insertar
informaciones personales para que los cuidadores de emergencia
puedan mejor atenderlo. Acceda sureresponse.verizonwireless.com.
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MyVerizon (MiVerizon)
Regístrese en la dirección verizonwireless.com/myverizon para
pagar su factura y acceder a otros servicios. Para el servicio de
atención al cliente, contáctese a través del teléfono 1-800-922-
0204 o visite cualquier tienda Verizon Wireless.
El servicio SureResponse fue proyectado para que sea utilizado
solamente por usuarios autorizados. El uso no autorizado o
inadecuado del dispositivo puede representar una violación de la ley
y puede resultar en penalidades civiles y/o criminales. Si usted no
es el usuario autorizado, no utilice este servicio. Su uso está sujeto
a los Términos de Servicio SureResponse, la Política de Privacidad
SureResponse y términos de uso del sitio web.
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