Verizon SureResponse User manual

User Guide

1
Contents
Welcome ................................................................................................................... 4
What's in the Box ................................................................................................................ 5
System Descripon and Controls........................................................................................ 6
Personal Wearable Device .......................................................................................... 6
Docking Staon Charger ............................................................................................. 7
Personal Wearable Device Display ............................................................................. 9
Turning Your Personal Wearable Device On..................................................................... 10
Standby Mode (Airplane Mode)............................................................................... 10
Set Up Your Personal Wearable Device ............................................................................ 11
Set-Up Your Docking Staon Charger....................................................................... 11
Docking Your Personal Wearable Device.................................................................. 13
Acvate Your Personal Wearable Device ................................................................. 14
Making an Emergency Call................................................................................................ 15
To Make an Emergency Call With Your Acvated Personal Wearable Device........ 15
Common Procedures ........................................................................................................ 16

2
Pairing Your Personal Wearable Device.................................................................... 16
Paging Your Paired Personal Wearable Device......................................................... 17
Reseng Your System................................................................................................... 17
To Reset Your Personal Wearable Device................................................................. 17
To Reset Your Docking Staon Charger .................................................................... 17
System Messages and Troubleshoong ........................................................................... 18
How to Use Accessories.................................................................................................... 19
Using the Wrist Strap accessory ............................................................................... 19
Using the Lanyard accessory..................................................................................... 20
Using the Belt Clip accessory .................................................................................... 21
Using the Travel Charger ........................................................................................... 22
Safety Informaon for Your Device................................................................................... 23
Important Safety Instrucons........................................................................................... 27
Unplug This Cordless Device Immediately from an Outlet If: ......................................... 28
Installaon Guidelines....................................................................................................... 29
Safety Informaon for FCC RF Exposure........................................................................... 30

3
FCC, ACTA........................................................................................................................... 31
SAR Informaon ................................................................................................................ 34
FDA Consumer Update...................................................................................................... 36
Compliance with Other FCC Regulaons ......................................................................... 44
General Safety ................................................................................................................... 44
Baery ............................................................................................................................... 45
Charger .............................................................................................................................. 47
Recycle Your Device........................................................................................................... 48
Responsible Driving (from verizonwireless.com)............................................................. 49
RF Emissions (from verizonwireless.com) ........................................................................ 50
Cauon............................................................................................................................... 56
Informaon to User........................................................................................................... 59
Manufacturer’s Warranty ................................................................................................. 60

4
Welcome
Thank you for choosing the SureResponse Mobile Personal Emergency
Response System. Our mobile personal emergency response system connects
you to assistance every hour of every day. This simple guide explains how to
activate and use your
system to discover the
safety and assurance our
system can provide.

5
What's in the Box
1SureResponse™ Personal Wearable Device
2SureResponse™ Docking Staon Charger
3SureResponse™ Travel Charger
4SureResponse™ Belt Clip
5SureResponse™ Lanyard
6SureResponse™ Wrist Strap
7Telephone Cable
8Wall Charger Cables (2 each)
9Verizon Wireless Brochures
1
4
7
2
5
3
6
8
NOTE: • For your convenience, your system includes a Wrist Strap, Belt Clip, and Lanyard accessory. When using these
accessories, please be sure to wear your Personal Wearable Device facing outwards, in order to opmize call quality.
• The Personal Wearable Device is connected to the Belt Clip at the me of purchase.

6
System Description and Controls
Your Personal Emergency Response System gives you a simple way to stay connected
to SureResponse Care Agent. The Docking Staon Charger connects your Personal
Wearable Device to help through your home telephone line. The Personal Wearable
Device connects to your Docking Staon Charger through a remote connecon.
1Microphone
2Display: The display will nofy you of your
Personal Wearable Device's status or
important messages.
3Call Buon: Press to connect to
the SureResponse Care Center agent.
4External Speaker
5Reset Buon: If the Personal Wearable
Device is not operang correctly, you can
reset it by pressing the RESET buon with
the p of a pen or paper clip. (see page 17)
6Volume Key: Use to adjust the Personal
Wearable Device's ringer, call volume or
call alert. (ring, vibrate, silent)
7Charge Contact Points: The Personal Wearable
Device connects here on the Docking Staon
Charger or Travel Charger to charge.
Personal Wearable Device
4
1
3
2
5
6
Front
Sides
7

7
1Power Light: A steady green light indicates the Docking Staon Charger is
connected to an electrical outlet and operang properly. A steady amber
light indicates the Docking Staon Charger is operang via back-up baery.
2Phone Line Light: A steady green light indicates when a telephone line is
properly connected.
NOTE: Currently not supported. Please visit sureresponse.verizonwireless.com for availability.
3Acvity Light: A blinking green light
indicates there is a call or the Docking
Staon Charger is pairing with the
Personal Wearable Device.
4Charging Light: A steady green
light indicates that the Personal
Wearable Device is fully charged.
5Charging Pins: The charging pins connect to
the contact charge points on the Personal Wearable
Device to aach to the Docking Staon Charger when docked for charging.
6Center Light: This light illuminates to show the docking locaon of the
Personal Wearable Device.
NOTE: To turn the Docking Staon Charger off, separate wall charger cable from the Docking Staon Charger and
press the RESET buon for about 2 seconds with the p of a pen or paper clip.
Docking Staon Charger
6
5
1
2
3
4
Front

8
7Page Buon: Pressing the PAGE buon causes the Personal Wearable Device
to ring for easy locang. (see page 17)
8Pair Buon: Pressing the PAIR buon iniates the Personal Wearable Device
pairing with the Docking Staon Charger. (see page 16) The Docking Staon Charger
comes paired with the Personal Wearable Device. If you repurchased the Docking
Staon Charger or Personal Wearable Device, the pairing process will be needed.
9Reset Buon: If the Docking Staon Charger
is not operang correctly, you can reset it
by pressing the RESET buon with the p
of a pen or paper clip. (see page 17)
10 Telephone Line Connector: You can
connect your
Docking Staon Charger to
your telephone line by inserng the
telephone cable into this connector. (see page 11)
11 Wall Charger Cable Connector: Connect your Docking Staon Charger to power
by inserng the small end of the wall charger cable into this connector. (see page 11)
78
9
10
11
Page Pair
Rear
NOTE: If any of your devices are not operang in the manner described above, please refer to our System Messages
and Troubleshoong secon on page 18.

9
Personal Wearable Device Display
NOTE: Not all of the items below are shown in the illustraon above.
Symbol Definion Symbol Definion
Signal strength Baery level
No signal Sound level
GPS is on and acve Silent mode
Voice privacy mode Vibrate mode
Current me Standby mode
Table 1
To adjust the Personal Wearable Device's ringer, call volume or call
alert (ring, vibrate, silent), press Volume Key on the leside of the
Personal Wearable Device to the desired seng. (see page 6)

10
Turning Your Personal Wearable Device On
Press Call Buon.
NOTE: Even if you press the Call Buon again, the Personal Wearable Device will not turn off. Make sure that your
Personal Wearable Device is always sufficiently charged and ready for use in the case of an emergency.
Standby Mode (Airplane Mode)
1Press and hold Volume Key. (for about 5 seconds)
• You can also request Standby Mode by calling SureResponse Care Center.
2"going into standby..." will be seen on the display followed by "set to
standby" and will then disappear to show the me. Your device is now set to
Standby Mode.
• When you set Standby Mode, "OFF" is displayed in the Status bar.
• Press and hold Volume Key again to turn Standby Mode off. Your signal
strength indicator will reappear when Standby Mode is turned off.

11
Set Up Your Personal Wearable Device
Your system will not funcon unless it has been set up properly. You must first set up
your Docking Staon Charger, charge your Personal Wearable Device’s baery, and
correctly acvate your Personal Wearable Device. Follow the procedures below to
ensure the correct operaon of your system.
Set-Up Your Docking Staon Charger
1Insert the small end connector of the wall charger cable into the plug labeled
"DC IN 5V" found on the rear of the Docking Staon Charger and plug the
other end into a standard outlet.
2Insert the telephone cable into the port labeled "TEL. LINE" found on the
rear of the Docking Staon Charger and insert the other end into a
telephone wall jack (if you have telephone service).

12
If you have only 1 telephone wall jack, insert the telephone cable into the
port labeled "TEL. LINE" found on the rear of the Docking Staon Charger,
and insert the other end into a telephone wall jack (if you have telephone
service). Then, keeping your exisng telephone cable connected to your
home phones' base unit, connect the other end into the second port labeled
"TEL. LINE".
NOTE: • The Docking Staon Charger performs a self-diagnosis. The Power light (see page 7) will indicate that the
power is on.
• Under normal usage, the Docking Staon Charger relies on the external power adapter for its power supply.
Insert the wall charger cable into the wall charger cable connector, and plug the unit into a standard outlet.
• Back up baery power will only be used during power failure or if the external power adapter is not in use.
The Docking Staon Charger will not charge the back-up baery when the Personal Wearable Device is
docked.
• The Personal Wearable Device and telephone cable are for indoor use only.

13
Docking Your Personal Wearable Device
1The Belt Clip and holder come aached to the Personal Wearable Device.
Remove the belt clip from the holder by pressing down on the buon and
sliding downward unl removed.
2Ensuring that the Belt Clip holder is sll aached, insert the Personal
Wearable Device into the Docking Staon Charger for charging by
aligning the Personal Wearable Device’s charge contact points with the
Docking Staon Charger connectors. Push down firmly unl you hear the
“click.” The Call Buon will light up and a message will appear on the
Personal Wearable Device.
<in case of Belt Clip > < in case of Wrist Strap >
< in case of Lanyard >
NOTE: In order to charge the Personal Wearable Device, one of the accessories will need to be aached.

14
Acvate Your Personal Wearable Device
1Before acvang your Personal Wearable Device, ensure that it is adequately
charged by docking. The Call Buon will light up and a message will appear
on the Personal Wearable Device. The LED on the Docking Staon Charger
will light to indicate the charge status for the Personal Wearable Device,
which displays a message: “dock to charge” and then change to “charging”.
2When the Personal Wearable Device reaches an adequate charge level, it
displays the message: “press call buon” When you press the Call Buon
you will hear a voice prompt and the Personal Wearable Device will begin
the acvaon process. (this process may take several minutes) Once the
acvaon is complete, the Personal Wearable Device then connects to the
SureResponse Care Center.
3 Provide the personal informaon requested by the SureResponse Care Agent.
This informaon is crical to beer assist you in case of an emergency.
4Register on SureResponse Online at sureresponse.verizonwireless.com. Once
registered, you can add your personal informaon, add caregivers and other
required informaon.
NOTE: • Charging could take a few hours based on the current charge level.
• If the Personal Wearable Device is not acvated during the third aempt:
A voice recording will inform you that the Personal Wearable Device failed to acvate and you should either
retry using an alternate cellular or landline phone in an outside locaon or call Verizon Wireless Customer
Support at 800-922-0204.
• The Docking Staon Charger comes paired with the Personal Wearable Device at the me of purchase. If you
need to pair your device, see page 16 for instrucons.

15
Making an Emergency Call
To Make an Emergency Call With Your Acvated Personal Wearable Device
1Press Call Buon to connect to the SureResponse Care Center.
2The SureResponse Care Center agent will contact either emergency
management services or responders you have designated as
points-of-contact for emergencies.
3You can not end the emergency call, only the SureResponse Care Center can.
NOTE: You can make an emergency call when roaming. It may incur addional roaming charges.

16
Common Procedures
Pairing Your Personal Wearable Device
1The Docking Staon Charger comes paired with the Personal Wearable
Device at the me of purchase. If you repurchased the Docking Staon
Charger or Personal Wearable Device, pairing process will be needed.
Personal Wearable Device needs to be inserted in an accessory before being
inserted in the Docking Staon Charger.
2A voice prompt will be played aer pressing the PAIR buon located on the
leof the Docking Staon Charger. (see page 8)
3The Acvity light will flash, indicang the Docking Staon Charger is ready to
pair.
4Dock the Personal Wearable Device while the Acvity light is flashing (within
30 seconds).
5The device will confirm pairing is complete with a message on the display
that reads “paired with dock”.

17
Paging Your Paired Personal Wearable Device
1Pressing the PAGE buon on the Docking Staon Charger causes the
Personal Wearable Device to ring for easy locang.
2When paged, your Personal Wearable Device will emit a ringing alert sound.
3Press the Volume Key to turn offthe Personal Wearable Device’s alert sound
or the alert sound will stop automacally in approximately 60 seconds.
NOTE: Do not press the Call Buon to cease the paging alert as this will iniate a call to the SureResponse Care
Center.
Resetting Your System
If the Personal Wearable Device fails to operate properly, you can reset it.
To Reset Your Personal Wearable Device
• To reset the Personal Wearable Device, turn it offand on by pressing the reset
buon (see page 6) with the p of a pen or paper clip.
To Reset Your Docking Staon Charger
• To reset the Docking Staon Charger, turn it offand on by pressing the RESET
buon (see page 8) with the p of a pen or paper clip.
If you have tried reseng and sll encounter problems, please contact our Care
Center at 1-855-299-9327.

18
System Messages and Troubleshooting
Symptom Meaning What to do
Power Light is green The Docking Staon Charger is connected
to power and operang properly.
normal operaon
Power Light is amber The Docking Staon Charger is running on
back-up baery power.
If there is not a power failure, ensure the
Docking Staon Charger is correctly plugged
in. (see page 11)
Power Light is offPower is off. If there is not a power failure, ensure the
Docking Staon Charger is correctly plugged
in. (see page 11)
Phone Line Light is green*The telephone line is properly connected. normal operaon
Phone Line Light is
flashing amber
The telephone line is offthe hook or
in-use.
If the phone is not in use, ensure the
telephone is not offthe hook.
Phone Line Light is
flashing red
The telephone line is plugged in but not
working properly or the Docking Staon
Charger is being upgraded.
If the Docking Staon Charger is not being
upgraded, try reseng the Docking Staon
Charger. If this does not work, contact our
Care Center at 1-855-299-9327.
Phone Line Light is offThe telephone line is not connected. If the telephone line is plugged in, try
replacing the telephone line or contact our
Care Center at 1-855-299-9327.
Acvity Light is flashing
green
The Docking Staon Charger is pairing
with the Personal Wearable Device.
Allow me for the devices to properly pair.
Acvity Light is offThere is no current acvity. Pair the Personal Wearable Device to make it
work with the Docking Staon Charger.
(see page 16)
Charging Light is green The Personal Wearable Device is correctly
docked.
normal operaon
Charging Light is offThe Personal Wearable Device is not
docked.
Ensure that the unit is correctly docked.
(see page 13)
Table 2
* Currently not supported. Please visit sureresponse.verizonwireless.com for availability.

19
How to Use Accessories
Using the Wrist Strap accessory
1Slip the accessory aachment band into the backside of the Personal
Wearable Device holder and then press down firmly to aach the band to
the velcro wrist strap.
2Align the Personal Wearable Device's
three alignment grooves (located at
the boom) with the boom curved clip
of the Wrist Strap holder and push down
firmly unl you hear it click. Slide the
locking switch to the right to lock the
Personal Wearable Device into place.
3You are now ready to wear the Wrist Strap
accessory. Overlap and adjust the Wrist Strap for a comfortable fit.
4To remove the Personal Wearable Device, slide the locking switch to the le
to unlock and release it from the Wrist Strap holder.
NOTE: • If the Personal Wearable Device is not properly locked into place, it may slide out and drop.
• If you wear the Wrist Strap accessory for extended periods of me, you may experience some occasional
discomfort in your wrist.
• While wearing the Wrist Strap accessory, avoid bumping your Personal Wearable Device into other objects.
• While wearing the Wrist Strap accessory, you may experience some skin irritaon. Please consult your
physician if condion persists or worsens.
• Avoid pressing other buons on the Personal Wearable Device when removing it from the Personal
Wearable Device holder.