Verizon MiFi U620L User manual

User Guide

©2015 Verizon Wireless, Inc. All rights reserved. The information contained in this document is subject to change without notice and
should not be construed as a commitment by Verizon Wireless, Inc.
Patents and Licenses
Visit www.novatelwireless.com/patents for a complete list of all Novatel Wireless patents.
Software License
Proprietary Rights Provisions:
The software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless’suppliers.
Although copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Novatel
Wireless and/or Novatel Wireless’suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software
drivers for any purpose is strictly prohibited by international law. The copying of the software drivers, except for a reasonable
number of back-up copies is strictly prohibited by international law. It is forbidden by international law to provide access
to the software drivers to any person for any purpose other than processing the internal data for the intended use of the
software drivers.
U.S. Government Restricted Rights Clause:
The software drivers are classied as“Commercial Computing device Software”and the U.S. Government is acquiring only
“Restricted Rights”in the software drivers and their Documentation.
U.S. Government Export Administration Act Compliance Clause:
It is forbidden by US law to export, license or otherwise transfer the software drivers or Derivative Works to any country where
such transfer is prohibited by the United States Export Administration Act, or any successor legislation, or in violation of the
laws of any other country.
Trademarks and Service Marks
Verizon Wireless is a trademark of Verizon Wireless, Inc., and the other trademarks, logos, and service marks (collectively the
“Trademarks”) used in this user manual are the property of Verizon Wireless or their respective owners. Nothing contained in
this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Verizon
Wireless or any other Trademark displayed in this user manual without the written permission of Verizon Wireless or its
respective owners.
• Novatel Wireless, and the Novatel Wireless logo are trademarks of Novatel Wireless, Inc.
• Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft® Corporation in the United States
and/or other countries.
• Apple® and Mac® are registered trademarks of Apple, Inc., registered in the U.S. and other countries.
• LTE™ is a trademark of ETSI.
The names of actual companies and products mentioned in this user manual may be the trademarks of their respective
owners.
Novatel Wireless Revision History
Part Number Revision Description Date
90029147 R1 Initial release 30 Apr 2015
FCC ID: PKRNVWMC620
IC ID: 3229B-MC620
PN: 90029147 R1 DRAFTA Regulatory 30Apr2015
Please visit www.verizonwireless.com for the latest information about your device.

Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Package Contents ....................................................................... 2
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Components ................................................................................ 3
Status & Data LED Indicators ............................................................. 4
Caring for Your Device ....................................................................... 5
Using the MiFi U630L. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Using the MiFi U620L Modem for the First Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Install the 4G LTE SIM Card ............................................................... 8
Properly Insert the Device in Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using the Device After Setup is Complete ...................................................12
Connect To and Disconnect From the Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Accessing the MiFi Web User Interface (UI). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
MiFi Web UI Content/Screens TBD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Common Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Technical Support ..........................................................................18
Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Data Technical Support .................................................................18
Product Specications and Regulatory Information ...................... 19
Product Specications ......................................................................20
General ................................................................................20
Technology/Bands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Environmental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Regulatory Statements .....................................................................21
Federal Communications Commission Notice (FCC – United States) ..................21
Wireless Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Limited Warranty and Liability ..............................................................24
Safety Hazards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Overview
Components
Caring for Your MiFi U620L
Getting Started
1

2
Overview
Congratulations on purchasing the MiFi 4G LTE Global USB Modem U620L for 4G LTE Mobile
Broadband service.
This 4G LTE USB modem enables you to connect at high speeds to the Internet, your corporate
Intranet, and access your email while you’re away from the oce.
Package Contents
The MiFi 4G LTE Global USB Modem U620L package includes:
•MiFi 4G LTE Global USB Modem U620L
•Quick Reference Guide
System Requirements
•Supported operating systems
•Windows® 7 or 8
•Mac OS® 10.5 or higher
•USB port: Type A, v2.0 or higher
•Supported browsers:
•Microsoft Internet Explorer u or higher
•Mozille Firefox 3.6 or higher
•Google Chrome 9 or higher
•Apple Safari 5 or higher
•Opera 9 or higher
•Verizon Wireless data plan

3
Components
➊ Status LED indicator — indicates the network and trac status; it also indicates when their
is no SIM or a SIM error, and when a software update is in progress. (See xxxx on page 4.)
➋ Data Usage LED indicator — indicates data usage from less than 80% to 100% or greater; it
also indicates when data usage information is not available.
➌ USB Connector — connects to your computer through a type A USB port.
➍ USB Connector Pivot— allows the USB Connector to rotate, making it easier to connect to
computers.
➎ USB Folding Hinge — folds xxxxxxxxxxxxxxxx. (See xxxxx on page 14.)
➏ Back Panel (removable) — covers the 4G LTE SIM card slot. Press gentle on the cover with
your thumb and slide the panel o.
➐ 4G LTE SIM Card Slot — inside under the back panel, insert the 4G LTE SIM card into the
spring-loaded SIM card slot (under the back panel - not shown). (See Install the 4G SIM Card
on page <?>.)
2
1
3
4
5
6
7(inside under cover)

4
Status & Data LED Indicators
The LED indicates the modem status.
Status LED Color Status Description
No Light The device is powered o or otherwise is not getting
power.
Green Solid
Blinking
The Home network is available.
No trac (attached OR data connection).
The Home network is available.
With trac.
Amber Solid
Blinking
The Roaming network is available.
No trac.
The Roaming network is available.
With trac.
White Solid
Blinking
Service error or SIM card error; no service is available.
No SIM or SIM error.
Data LED
No Light Data Usage information is not available.
Green Solid Data Usage: < 80%.
Amber Solid Data Usage: 80-89%.
Red Solid
Blinking
Data Usage: 90-99%
Data Usage: 100% or greater

5
Caring for Your Device
Like any electronic device, the modem must be handled with care to ensure reliable operation.
Verizon Wireless recommends the following guidelines:
•Protect the device from liquids, dust, and excessive temperatures.
•Do not apply adhesive labels to the device; they might cause the device to overheat or alter
antenna performance.
•The USB connector should plug easily into your computer’s standard type A USB port.
Forcing the device into a port might damage the connector.
•Remove the device from your computer before transporting it.
•Store the device in a safe place when not in use.

Using the MiFi U620L for the First Time
Using the MiFi U620L After Setup is Complete
Accessing the User Guides
Using the MiFi U630L
2

7
Using the MiFi U620L Modem for the First Time
IMPORTANT Do not connect the device to a USB hub, as it might not provide sucient
power.
See the Quick Reference Guide included in the box.
To get started, follow these steps.
➊ Conrm your computer meets the minimum system requirements. (See System
Requirements on page 2.)
➋ Insert the activated 4G LTE SIM Card. (See Install the 4G LTE SIM Card on page 8.)
➌ Connect the MiFi U620L Modem to your computer. (See Properly Insert the Device in Your
Computer on page 10.) For computers running Windows® 7, Windows 8, or Mac OS 10.5 of
higher, the USB drivers will install automatically.
IMPORTANT The device requires an activated 4G LTE SIM with Verizon Wireless to function.

8
Install the 4G LTE SIM Card
If you have not already done so, please follow these instructions to install your new 4G LTE SIM Card.
To open the case and install the 4G SIM Card
➊ Open the protective cover on the back of the MiFi U620L by pressing gentle on the cover
with your thumb and sliding the door o.
➋ Insert the 4G LTE SIM Card with the contact points (typically gold-colored) facing toward the
USB modem. Position the card with the notched corner as circled below and slide the card
into the SIM slot.
➌ Gently push the 4G LTE SIM Card forward until the spring catches and the card remains
securely in the slot.
FPO
FPO

9
➍ Replace the back cover and snap into place.
The SIM Card must remain in the wireless device when in use.
NOTE Should your SIM Card be lost or damaged, visit verisonwireless.com/myverizon to order a
replacement SIM Card. You can also call 1-800-922-0204 to speak with a Customer Service
Representative. For toll-free support outside of the U.S. call [phone] for 24/7 global support.
For additional information about 4G SIM Cards, visit verisonwireless.com/4GSIM.
A Subscriber Identity Module (SIM Card) is a“smartcard”that houses personal information, such as
your mobile phone number, calling plan, account information, and content, such as contacts, text
messages, and call history.
The Verizon Wireless 4G LTE SIM Card is compatible with any Verizon Wireless 4G LTE certied device.
You can move the 4G LTE SIM Card from one device to another and your wireless service will work
seamlessly as long as you have a compatible device and service plan. To see which devices are
compatible with the Verizon Wireless 4G LTE SIM Card, visit verizonwireless.com/certieddevice.
FPO

10
Properly Insert the Device in Your Computer
To properly insert the device
➊ Use your thumb to gently ip open the USB connector on your wireless device to a
45-degree angle. Be sure to avoid over-extending the USB connector past its resistance
point. Avoid opening the USB connector with metal objects as this might damage the pins.
➋ Hold the device along the side edges and gently insert the device into your computer’s USB
port. The U620L should t easily into the port. Do not force the device into the port as this
might damage both the device and the port.
➌ Position the modem as indicated in the following illustrations to maintain SAR compliance
and to ensure proper performance. This modem has been designed and tested to meet
SAR compliance as outlined by the FCC. If the modem is connected to USB ports other than
those shown, ensure that the device maintains a separation distance of at least 5 mm.
IMPORTANT The device must be positioned at 120° for optimal functionality. Failure to
maintain a position between the normal operating range of 110° - 130° will cause the device to
stop functioning.
If your computer has a sideways or inverted USB port, you can use the cable accessory to
connect the device. (See Lanyard Accessory on page 17.)
NOTE If you are having difficulty inserting the device into your computer’s USB port, verify that you are
inserting the device in the correct orientation and that you are using a Type A USB port.
FPO
FPO FPO

11
Connecting to the Internet
Getting started with your new wireless MiFi 4G LTE Global USB Modem U620L is simple. Insert the
modem into the USB Port, open the computer’s web browser, type http://my.usb or 192.168.1.1 in the
browser’s address line and then press Enter. You are now connected to the Internet and the Verizon
Home welcome page.
IMPORTANT Installation must be performed within a 4G Mobile Broadband and/or Mobile
Broadband coverage area.
Properly Remove the Device from Your Computer
IMPORTANT Be sure to disconnect from the network and quit the MiFi Web UI before you
remove the device from your computer. Disconnecting from the network and quitting the
software avoids potential problems such as automatic shutdown or screen freezing.
Windows
The U620L Modem’s USB technology allows you to safely remove the device at any time when you
are not connected to the network.
➊ End your Mobile Broadband session by selecting Disconnect from the MiFi Web UI.
➋ Exit and close the MiFi Web UI.
➌ Gently grip the U620L Modem on both sides and pull straight out to avoid damaging the
USB connectors.
Mac OS X
➊ End your Mobile Broadband session by selecting Disconnect from the MiFi Web UI.
➋ Exit and close the MiFi Web UI.
➌ Click the eject icon to the right of the U620L Modem icon in the left column of the Finder
window to eject the device.
➍ Gently grip the U620L Modem on both sides and pull straight out to avoid damaging the
USB connectors.

12
Using the Device After Setup is Complete
The following steps occur as you use the device on a regular basis.
Open the USB connector
➤ Use your thumb to gently ip open the USB Connector on your wireless device to a 45-degree
angle. Be sure to avoid over-extending the USB Connector past its resistance point. Avoid
opening the USB connector with metal objects as this might damage the pins.
Insert the device
➤ On most computers, insert the MiFi U620L with the label facing up. Some computers might
orient the USB port so the device label faces down or sideways. (See To properly insert the
device on page 10.)
The MiFi U620L is powered on as soon as you insert it in your computer’s USB port. Although
the modem is powered on, it does not automatically connect to the Internet.
The device LED indicators light up. If sound eects are enabled, the computer might beep.
FPO
FPO

13
Connect To and Disconnect From the Network
Open the browser on your computer and enter http://my.usb or 192.168.1.1 to display the MiFi U630L
Web UI. By default, your MiFi U630L is set to always auto-connect.
To change your connection setting to Auto-connect if not roaming, or Manual Connection:
➊ Select Settings > Networks > Connection Preference.
➋ Choose the desire setting from the drop down menu. If you choose Manual Connection, you
must use the Connect/Disconnect button on the Home page.
➌ Click Save Changes.

14
Accessing the MiFi Web User Interface (UI)
The MiFi Web UI allows you to manage, monitor and customize your wireless network activity
through an easy-to-use web interface. You’ll also be able to:
•Time your network sessions
•View your usage history
•Update your software to the latest version
•Connect to Verizon Wireless for product and account information
•Receive help and support
MiFi Web UI Content/Screens TBD

Overview
Common Problems and Solutions
Technical Support
Troubleshooting
3

16
Overview
When properly installed, the MiFi 4G LTE Global USB Modem U620L is a highly reliable product.
Most problems are caused by one of these issues:
•System resources required by the modem are being used by other devices.
•Network coverage is unavailable due to coverage area, an account problem, or a network
problem.
The following tips can help solve many common problems encountered while using the MiFi 4G LTE
Global USB Modem U620L.
First Steps
•Make sure you are using the device in the correct geographic region. Be sure you have 4G
Mobile Broadband and Mobile Broadband service with the MiFi 4G LTE Global USB Modem
U620L in the U.S.
•Ensure that your wireless coverage extends to your current location.
•Ensure you have an active subscription plan.
•Restarting your computer and your modem can resolve many issues.
IMPORTANT Before contacting support, be sure to restart your computer, and remove and
reconnect your device.

17
Common Problems and Solutions
The following are some common problems and solutions.
My computer does not start when the device is inserted. I experience an error
or a blank screen.
➤ When this happens, remove the device and restart the computer.