Vidicode Octo User manual

Version 1.018 ©Vidicode 2005
International
Headquarters
VIDICODE Datacommunicatie BV
Blauwroodlaan 140, 2718 SK Zoetermeer
The Netherlands
Tel. [phone] Fax [phone]
[email protected] www.vidicode.nl

The Call Recorder Octo and Quarto
1. Menu keys
2. Backlight Display
3. Function keys
4. Speaker
5. Alfa-Numerical keys
6. CryptoCard reader
7. CD Drive
8. Recorder keys
9. Speakerphone key
10. Volume adjustment
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Connections Call Recorder Octo
1. Power
2. Loudspeaker
3. 8 channel Start-Stop / RS 232 Serial
4. Ethernet/LAN
5. 4 stereo audio input
6. 8 telephone line input
Connections Call Recorder Quarto
1. Power
2. Loudspeaker
3. 4 channel Start-Stop / RS 232 Serial
4. Ethernet/LAN
5. 2 stereo audio input
6. 4 telephone line input
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Recorder-keys
The recorder keys have specific functions in different situations although the
operation is always very similar. During recording and playback the keys
have the standard recorder key functions as explained below.
Record Backward Stop Pause/Play Forward Skip
The and keys can be used to scroll through numbers in the
telephone book or through a settings menu. If no recording or playback is
taking place these keys always have an Up/Down or Left/Right function. The
key will always exit the current operation.
Function-keys
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Alfa-numerical functions
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Care and Maintenance
Keep the Call Recorder dry. If it gets wet, wipe it dry
immediately Liquids might contain minerals that can
corrode the electronic circuits.
Use and store the Call Recorder only in normal
temperature environments. Temperature extremes
can shorten the life of electronic devices and distort
or melt plastic parts.
Keep the Call Recorder away from excessive dust
and dirt that can cause premature wear of parts.
Do not use harsh chemicals, cleaning solvents or
strong detergents to clean the Call Recorder.
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Contents
1Introduction ............................................................. 11
1.1 Configuration........................................................... 12
2The Call Recorders ................................................. 13
2.1 What's in the box..................................................... 13
2.2 Connecting the Power supply.................................. 14
2.3 Connecting the telephone lines............................... 15
3Operating the Call Recorder ................................... 17
3.1 Frequently used key indicators................................ 17
3.2 Save Changes......................................................... 18
3.3 Initializing CD .......................................................... 18
4Recorder settings.................................................... 19
4.1 Opening the Recorder settings menu...................... 19
4.2 Speaker................................................................... 19
4.3 Volume .................................................................... 20
4.4 Numberlist ............................................................... 20
4.5 CD Copy.................................................................. 21
4.6 CD Copy time .......................................................... 22
4.7 CryptoCard.............................................................. 22
4.8 Protect the Call Recorder with a Password............. 23
4.9 Remove Password protection ................................. 24
4.10 Set the Clock........................................................... 25
4.11 Set the Language.................................................... 25
4.12 Reset all values....................................................... 26
5Line settings............................................................ 27
5.1 The telephone line menu's ...................................... 27
5.1.1 Input source ..................................................................28
5.1.2 Start Method..................................................................28
5.1.3 Fax Recording...............................................................29
5.1.4 Amplification..................................................................29
5.1.5 Automatic Gain Control .................................................30
5.1.6 Compression .................................................................30
5.1.7 Notification ....................................................................31
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5.1.8 Caller ID ........................................................................32
5.2 Signal settings......................................................... 33
6Search, playback, CD copy and monitoring ............ 35
6.1 Playing the last recorded call .................................. 35
6.2 Search stored recordings ........................................ 36
6.2.1 Refined search according to remote number................37
6.2.2 Refined search according to line number .....................39
6.3 Copy recordings to CD............................................ 40
6.3.1 Copy a individual recording...........................................40
6.3.2 Copy a selection of recordings......................................41
6.4 Monitoring ............................................................... 42
7Notification message and Numberlist...................... 43
7.1 Record notification message................................... 43
7.2 View the numberlist................................................. 44
7.3 Add a number to the list .......................................... 44
7.4 Remove a number from the list ............................... 44
8Using the CD drive and the CD menu..................... 47
8.1 The CD menu .......................................................... 47
8.2 Free time left on CD ................................................ 47
8.3 Create CD directory................................................. 47
8.4 Erase CD Re-writable.............................................. 48
8.5 Software update ...................................................... 49
9The Hard disk menu................................................ 51
10 Encrypted recording ........................................... 53
10.1 Insert CryptoCard into Call Recorder ...................... 53
10.2 The CryptoCard and its PIN and PUC code............ 54
10.3 Making an encrypted recording............................... 55
10.4 Playing an encrypted recording............................... 56
11 The Ethernet interface........................................ 57
11.1 Network active......................................................... 57
11.2 FTP active ............................................................... 57
11.3 FTP user ................................................................. 57
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11.4 FTP password ......................................................... 58
11.5 FTP server port ....................................................... 59
11.6 DHCP server ........................................................... 59
11.7 IP address ............................................................... 60
11.8 IP subnet mask........................................................ 60
11.9 Gateway .................................................................. 61
11.10 IP name ................................................................ 62
11.11 E-mail address ..................................................... 62
11.12 Reply address ...................................................... 63
11.13 SMTP server IP address ...................................... 63
11.14 SMTP server port ................................................. 64
11.15 SMTP Login.......................................................... 64
11.16 Domain name ....................................................... 65
11.17 DNS server........................................................... 66
11.18 NTP Server........................................................... 66
11.19 NTP Server Port ................................................... 67
11.20 GMT correction..................................................... 67
11.21 Service timer ........................................................ 68
11.22 Monitor active ....................................................... 68
12 Call Recorder Quick CD Access System ........... 71
12.1 Install the software .................................................. 71
12.2 Start......................................................................... 71
12.3 View recordings on CD............................................ 72
12.4 Create an archive on Hard disk............................... 73
12.5 Recycle bin.............................................................. 74
12.6 Export recordings .................................................... 74
12.7 On Line software update ......................................... 75
12.8 Search recordings ................................................... 76
12.9 Software Settings .................................................... 77
13 The Access and Monitor software...................... 79
13.1 The Call Recorder Access System software........... 79
13.1.1 Playing recordings .....................................................80
13.1.2 Queries ......................................................................80
13.1.3 Fax viewing ................................................................80
13.2 The RTR Call Monitor software ............................... 80
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14 Technical specifications ..................................... 83
15 Acknowledgements ............................................ 87
15.1 Privacy .................................................................... 87
15.2 Guarantee ............................................................... 87
15.3 Liability .................................................................... 88
16 Index .................................................................. 89
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1 Introduction
The Call Recorder is a digital audio recorder that can simultaneously record
from 4 or 8 analog telephone lines or 4 or 8 mono audio-sources. The Call
Recorder is designed for continuous unattended recording. Recording is
started and stopped automatically for each individual call. The quality of
recordings is ensured by the Automatic Gain Control, which evens the
recording levels of the local and remote voice. When recording from other
audio sources voice activated recording starts and stops recording
automatically. The Call Recorder also has connections for start/stop
switches.
The Call Recorder has an internal hard disk, a network interface and an
optional CD writer. All recordings are stored digitally on the internal hard
disk. The large storage capacity of the hard disk ensures the Call Recorder's
ability of long term unattended recording. Other advantages are that
recordings are randomly accessible and that there is no risk of wiping out
existing recordings by new recordings. The Call Recorder issues a warning
when the hard disk is getting full. If the warning is ignored the oldest
recordings will be overwritten by the newest. Stored recordings can be
archived using the optional Call Recorder Archiving System software. It is
also possible to copy recordings from the hard disk to CD if your Call
Recorder has that option. Copying recordings to CD-recordable can be done
in different ways for different purposes. It is possible to copy single
recordings, copy a selection of recordings or continuous copy new
recordings automatically. Recordings on CD can be viewed and played with
the Call Recorder Quick CD Access System software that comes wih the
Call Recorder.
The digital format of the recordings is determined by the use of speech
compression. The Call Recorder compresses recordings default according to
the G.723 High Rate format. G.723 High Rate compression has a good
balance between audio quality and recording size and is compatible for most
Windows versions. Compressed recordings take up 1/10th of the size of
uncompressed recordings. Therefore the compression has a profound effect
on the storage capacity of the Call Recorder in terms of recording time.
The Call Recorder features an Ethernet interface. The Call Recorder can be
connected to a PC or computer network through the Ethernet interface. With
its own IP address the Call Recorder acts as an Ftp-server from which
recordings can be downloaded. The Call Recorder Access System software
can be used to connect to the Call Recorder over the network to retrieve
recordings from the Call Recorder and archive the recordings on the PC.
The Call Recorder Access System software has extensive archiving
capabilities including the creation of special archives suited for backup on
CD. A special version of the Call Recorder Access System allows for fax
image recovery of recorded fax transmissions. The Ethernet connection also
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allows for RTR Call monitoring over the network. The optional RTR Call
Monitor software can be used to monitor all connected telephone lines over
the network.
The Call Recorder has its own menu driven search function to find and play
specific recordings. Recordings can be searched for according to date,
Called number and line number. The Call Recorder has an internal speaker
for playback of recordings.
All recordings can be encrypted. The Call Recorder uses the CryptoCard
option for this feature. Playback of encrypted recordings is impossible
without the CryptoCard. Playback of encrypted recordings on a PC is
possible only with the optional CryptoCard reader in conjunction with the
original or a matching CryptoCard.
1.1 Configuration
The Call Recorder is connected in parallel to the eight telephone lines.
Therefore the Call Recorder can only record the calls. The Call Recorder
cannot interfere in the conversations itself or act as a telephone. Recording
is started and stopped separately for each conversation. Recording is started
when a telephone is taken Off Hook, recording continuous until the
telephone returns to On Hook. On and Off Hook of the telephone lines is
detected automatically. Automatic Gain Control, speech compression,
notification and Caller ID can be configured separately for each separate
line.
Recordings can be started in several ways. Direct On and Off Hook
detection is the most common. Recording can also be started by a switch-
connection. Making or braking a contact can start and stop recording for
individual lines. Voice activated recording is another way to start and stop
recordings. This method is common for recording of radio communication or
other audio sources.
Individual lines can also be configured for the recording of fax traffic. The
configuration for fax recording differs from the recording of telephone
conversations in several ways. The recordings of fax traffic are not
compressed, Automatic Gain Control is disabled and the notification is
omitted. The original fax images of fax recordings can be recovered and
viewed with a special version of the Call Recorder Access System software.
The Call Recorder allows the user to listen in to ongoing calls through the
internal speaker; this is called the Monitor function. The volume of the
internal speaker can easily be adjusted. The Call Recorder also allows for
the connection of a headset. The headset can be used to listen to
recordings.
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2 The Call Recorders
The various models of the Call Recorder Quarto and Octo are:
Call Recorder Quarto HD 6900 hours
Call Recorder Quarto HD 10350 hours
Call Recorder Quarto HD 6900 hours (CD + software)
Call Recorder Quarto HD 10350 hours (CD + software)
Call Recorder Octo HD 10350 hours
Call Recorder Octo HD 10350 hours (CD + software)
Call Recorder Octo HD 13800 hours (CD + software)
2.1 What's in the box
The Call Recorder Octo comes supplied with the following parts:
•Mains power supply adapter.
•8 Telephone line splitters.
•8 Long telephone cables with 2 jack RJ11 plugs.
•8 Short telephone cables with RJ10 and RJ11 plugs.
•headset with headset mount
•CD recordable and a CD with software
•This manual.
The Call Recorder Quarto comes supplied with the following parts:
•Mains power supply adapter.
•4 Telephone line splitters.
•4 Long telephone cables with 2 jack RJ11 plugs.
•4 Short telephone cables with RJ10 and RJ11 plugs.
•headset with headset mount
•CD recordable and a CD with software
•This manual.
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2.2 Connecting the Power supply
The Call Recorder is powered through a power adapter. It does not have an
On/Off switch, the Call Recorder is turned on by connecting the power
supply. Once the Call Recorder is turned on the factory settings are applied
for operation for the first time.
First connect the mains of the adapter to the wall socket.
Then connect the connector of the adapter to the Power connection on the
back side of the Call Recorder.
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2.3 Connecting the telephone lines
The Call Recorder is connected in parallel to the telephone lines. With the
Call Recorder you received a number of line splitters. These are use to split
a line from the telephone line to connect to the telephone line inputs. As is
shown in the figure below.
All telephone lines are connected in the same way as the first one.
For details on the connection of audio sources please refer to the Technical
specifications in Chapter 14.
The “Start/Stop” switch connection is used to connect eight separate
start/stop switches. For details please refer to the Technical specifications in
Chapter 14.
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The figure below is an example of a possible setup of the Call Recorder.
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3 Operating the Call Recorder
The Call Recorder has a common menu driven user interface. Most
functions and operations are initiated by pressing a function key followed by
a sequence of display determined menu keys. The use of function keys and
menu keys is indicated as follows:
Function keys
The most frequently used functions of the Call Recorder have been grouped
in the function keys. Throughout the entire manual figures representing the
function keys are used to indicate the function key corresponding to the
described function. Pressing one of the function keys will always result in a
display where the various options are assigned to the four menu keys.
Menu keys
After pressing a function key the available options are assigned to the four
menu keys. The operation of the menu keys is determined by the text in the
display right above the corresponding key. Throughout the entire manual
figures representing the display with or without the menu keys are used to
show the required action corresponding to the described feature.
Example:
Record from : Handset
NEXT MENU STOP
█████ ▓▓▓▓▓ █████ █████
In this example you are instructed to press the menu key below the text
MENU in order to open the Recorder setting menu.
3.1 Frequently used key indicators
The following menu key functions are consistently used throughout the
manual.
MENU in the display indicates the presence of an underlying menu
Press MENU to open the underlying menu
NEXT in the display indicates the presence of more menu items
Press NEXT to jump to the following menu item
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BACK in the display indicates the presence of an embracing menu
Press BACK to return to the embracing menu
STOP in the display indicates the absence of an embracing menu
Press STOP to return to operating mode of the Call Recorder
CHANGE will toggle the item in the display between "On" and "Off"
In some cases CHANGE is used to increase or decrease a value.
3.2 Save Changes
After making settings the user is forced to press YES or NO before returning
to operation mode. Press STOP in the menu and the display will show:
Save Changes?
YES NO CANCEL
YES returns the Call Recorder to normal use with changed settings
NO returns the Call Recorder to normal use without changed settings
CANCEL returns to the settings
3.3 Initializing CD
During use of the Call Recorder there are various moments where the CD
drive has to be initialized before it can read and write.
During initialization the display will show:
Initialising CD
At this point the Call Recorder cannot be used for any other functions. The
initialization of the CD may take up to 30 seconds.
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4 Recorder settings
Recorder settings of the Call Recorder consist of the default settings of the
Speaker and Volume, setting of the Clock, optionally protect the Call
Recorder with a password and setting the Language. Finally the Reset all
values operation is described. The Reset all Values operation is used to
return to the original factory settings of the Call Recorder. All general
settings are made in the Recorder settings menu.
4.1 Opening the Recorder settings menu
Press the to enter the Recorder settings menu.
The Recorder settings menu starts with the configuration of the eight
independent telephone lines. The configuration of the telephone lines is
skipped here and described in Chapter 5. After the Line settings the first item
in the settings to appear is the Speaker setting.
4.2 Speaker
The Speaker setting controls the standard speaker status when the monitor
function is started. I.e. if a specific line is monitored and the line becomes
active the call can be heard directly through the speaker.
•Press the function key and scroll through the menu by pressing
NEXT until the following display appears:
Speaker: On
NEXT CHANGE STOP
The Speaker setting
•Press CHANGE to disable or enable the Speaker.
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Speaker: Off
NEXT CHANGE STOP
The Speaker setting
•Press NEXT to continue in the menu with the Volume setting or press
STOP to exit the configuration menu.
4.3 Volume
The Volume setting determines the volume when the monitor function is
started.
•Press the function key and scroll through the menu by pressing
NEXT until the following display appears:
Volume: 9
NEXT + CHANGE - STOP
The Volume setting
•Press + or - to increase volume by one step, after level 15 the cycle
starts at 1 again.
Select a value between 1and 15.
Volume: 10
NEXT + CHANGE - STOP
The Volume setting
•Press NEXT to continue in the menu with the Numberlist setting or
press STOP to exit the configuration menu.
4.4 Numberlist
The Numberlist is used to include or exclude the numbers from recording.
See the description of the numberlist in Chapter 7. The setting Numberlist
determines whether the numberlist is used as blacklist or whitelist.
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