Vidicode Call Recorder ISDN User manual

Call Recorder
Call Recorder Call Recorder
Call Recorder ISDN
ISDN ISDN
ISDN
Manual
ManualManual
Manual
Revision 2.103 08

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T e
T eT e
T e Call Recorder
Call Recorder Call Recorder
Call Recorder ISDN
ISDNISDN
ISDN –
––
– desktop model
desktop model desktop model
desktop model
1. Menu keys
2. Backlig t Display
3. Function keys
4. Speaker
5. Alfa-Numerical keys
6. CryptoCard reader
7. CD Drive
8. Recorder keys
9. Speakerp one key
10. Volume adjustment

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T e Call Recorder
T e Call Recorder T e Call Recorder
T e Call Recorder ISDN
ISDN ISDN
ISDN –
––
– 19” model
19” model 19” model
19” model
1. Internal loudspeaker
2. Backlig t Display
3. Menu keys
4. Function keys
5. Alfa-Numerical / Recorder keys

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Connections
Connections Connections
Connections Call Recorder
Call Recorder Call Recorder
Call Recorder ISDN II
ISDN IIISDN II
ISDN II –
––
– desktop
desktopdesktop
desktop model
model model
model
1. Power
2. Loudspeaker
3. Microp one
4. RS 232 serial connection
5. Et ernet/LAN
6. ISDN BRI 4
7. ISDN BRI 3
8. ISDN BRI 2
9. ISDN BRI 1

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Connections Call Recorder
Connections Call Recorder Connections Call Recorder
Connections Call Recorder ISDN II
ISDN II ISDN II
ISDN II –
––
– 19” model
19” model 19” model
19” model
1. Loudspeaker
2. Microp one
3. RS 232 serial connection
4. Et ernet/LAN
5. ISDN BRI 4
6. ISDN BRI 3
7. ISDN BRI 2
8. ISDN BRI 1

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Connections Call Recorder PRI
Connections Call Recorder PRIConnections Call Recorder PRI
Connections Call Recorder PRI –
––
– desktop model
desktop model desktop model
desktop model
1. Power
2. Loudspeaker
3. Microp one
4. Et ernet/LAN
5. RS 232 serial connection
6. ISDN PRI Out
7. ISDN PRI In

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Connections Call Recorder PRI
Connections Call Recorder PRIConnections Call Recorder PRI
Connections Call Recorder PRI –
––
– 19” model
19” model 19” model
19” model
1. Loudspeaker
2. Microp one
3. Et ernet/LAN
4. RS 232 serial connection
5. ISDN PRI Out
6. ISDN PRI In

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Recorder
RecorderRecorder
Recorder-
--
-keys
keyskeys
keys desktop model
desktop model desktop model
desktop model
Record Backward Stop Pause/Play Forward Skip
Recorder keys 19”
Recorder keys 19”Recorder keys 19”
Recorder keys 19” model
model model
model
On t e 19” model t e numerical keys and t e recorder keys are
combined. T is is possible because dependant on t e selected procedure
it is always obvious w at t e function of t e keys must be.
About
AboutAbout
About t e
t e t e
t e recorder keys on all models
recorder keys on all models recorder keys on all models
recorder keys on all models
During recording and playback t e recorder keys ave t e standard
recorder key functions.
If no recording or playback is taking place t ese keys ave a different
function. T e and keys can be used to scroll t roug a selection
of recordings, numbers in a list or t roug a settings menu. T e key
will always exit t e current operation. W en editing text t ey function
as explained in t e table of t e alp a-numerical functions below.

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Function
FunctionFunction
Function-
--
-keys
keyskeys
keys desktop
desktopdesktop
desktop model
model model
model
Function keys 19”
Function keys 19” Function keys 19”
Function keys 19” model
modelmodel
model

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Alfa
AlfaAlfa
Alfa-
--
-numerical functions
numerical functionsnumerical functions
numerical functions

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Care and Maintenance
Keep t e Call Recorder ISDN dry. If it gets wet,
wipe it dry immediately Liquids mig t contain
minerals t at can corrode t e electronic circuits.
Use and store t e Call Recorder ISDN only in
normal temperature environments. Temperature
extremes can s orten t e life of electronic devices
and distort or melt plastic parts.
Keep t e Call Recorder ISDN away from excessive
dust and dirt t at can cause premature wear of
parts.
Do not use ars c emicals, cleaning solvents or
strong detergents to clean t e Call Recorder ISDN .

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Contents
ContentsContents
Contents
1 Introduction........................................................... 17
1.1 Several models, one manual.................................17
1.2 Basic Functions ......................................................17
1.3 Speec Compression .............................................18
1.4 Network.................................................................18
1.5 Searc recordings..................................................19
1.6 Encryption .............................................................19
1.7 Pass t roug or passive configuration .................19
1.8 Privacy related functions.......................................20
1.9 Fax recording.........................................................20
2 T e Call Recorder ISDN.......................................... 23
2.1 W at's in t e box..................................................23
2.2 Connecting t e Power supply...............................24
2.2.1 On t e desktop model.................................................24
2.2.2 On t e 19” model ........................................................24
2.3 Connecting t e ISDN lines ....................................25
2.3.1 Connecting to E1 Primary Rate ISDN..........................25
2.4 Connecting to basic rate ISDN ..............................27
2.4.1 Recommended way to connect ..................................27
2.4.2 Alternative way to connect.........................................28
3 Configuration and operation................................ 29
3.1 Operation basics....................................................29
3.2 Frequently used key indicators.............................30
3.3 Save C anges.........................................................30
3.4 Initializing CD........................................................30
4 Recorder settings................................................... 33
4.1 Opening t e Recorder settings menu ..................33
4.2 Speaker..................................................................33
4.3 Volume ..................................................................34
4.4 Numberlist.............................................................34
4.5 In-Line mode (pass t roug mode) ......................35

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4.6 Notification ...........................................................35
4.7 Numberfilter..........................................................36
4.8 Replacement..........................................................37
4.9 [] Action...........................................................38
4.10 [] Dialing..........................................................39
4.11 Compression..........................................................41
4.12 CryptoCard ............................................................42
4.13 CD Copy .................................................................43
4.14 CD Copy time.........................................................44
4.15 Auto Delete...........................................................44
4.16 Protect t e Call Recorder wit a Password ..........45
4.17 Remove Password protection ...............................45
4.18 Set t e Clock..........................................................46
4.19 Set t e Language ..................................................46
5 Searc , playback, CD copy and monitoring.......... 49
5.1 Playing t e last recorded call................................49
5.2 Searc stored recordings.......................................50
5.2.1 Searc according to local number ..............................52
5.2.2 Searc according to remote number..........................53
5.2.3 Searc according to connected number ....................55
5.2.4 Refined searc according to c annel number...........56
5.3 Recording information..........................................58
5.4 Copy recordings to CD ..........................................58
5.4.1 Copy a individual recording ........................................58
5.4.2 Copy a selection of recordings....................................59
5.5 Line status..............................................................60
5.6 Monitoring ............................................................61
5.6.1 Monitoring on t e desktop model.............................61
5.6.2 Monitoring on all models............................................63
6 Notification message and Numberlist .................. 65
6.1 Record notification message ................................65
6.2 View a numberlist .................................................66
6.3 Add a number to t e list.......................................67
6.4 Remove a number from t e list............................67

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6.5 T e Faxlist..............................................................68
6.6 T e Email list .........................................................69
7 Using t e CD drive and t e CD menu................... 71
7.1 T e CD menu.........................................................71
7.2 Free time left on CD..............................................71
7.3 Create CD directory...............................................71
7.4 Erase CD Re-writable.............................................72
7.5 Software update ...................................................73
8 T e Hard disk menu .............................................. 77
9 Encrypted recording .............................................. 79
9.1 Several types of CryptoCard .................................79
9.2 Insert CryptoCard into Call Recorder ISDN...........80
9.3 Insert CryptoCard into Call Recorder 19”.............80
9.4 T e CryptoCard and its PIN and PUC code ...........81
9.5 Making an encrypted recording...........................83
9.6 Playing an encrypted recording............................83
9.7 Using CryptoCards on a PC ...................................84
10 Configuration of t e Et ernet interface.............. 85
10.1 Network active ......................................................85
10.2 FTP active...............................................................86
10.3 FTP user .................................................................86
10.4 FTP password.........................................................87
10.5 FTP server port ......................................................87
10.6 DHCP server...........................................................88
10.7 IP address...............................................................89
10.8 IP subnet mask ......................................................90
10.9 Gateway ................................................................90
10.10 IP name...............................................................91
10.11 Email ...................................................................91
10.12 Reply address......................................................92
10.13 SMTP server IP address.......................................93
10.14 SMTP server port ................................................94

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10.15 Domain name.....................................................94
10.16 DNS server ..........................................................95
10.17 NTP server...........................................................96
10.18 NTP port..............................................................96
10.19 GMT correction...................................................97
10.20 Telnet..................................................................97
10.21 Service timer.......................................................98
10.22 Monitor active....................................................99
11 Call Recorder Quick CD Access System ............... 101
11.1 Install t e software .............................................101
11.2 Start .....................................................................101
11.3 View recordings on CD........................................102
11.4 Create an arc ive on Hard disk...........................103
11.5 Recycle bin...........................................................104
11.6 Export recordings................................................105
11.7 On Line software update ....................................105
11.8 Searc recordings................................................106
11.9 Software Settings................................................107
12 T e Access software and t e Monitor software 109
12.1 T e Call Recorder Access System software.........109
12.1.1 Playing recordings ..................................................110
12.1.2 Queries ....................................................................110
12.1.3 Call statistics............................................................110
12.1.4 Fax viewing .............................................................111
12.2 T e RTR Call Monitor software...........................111
12.2.1 T e RTR Call Monitor .............................................112
13 Acknowledgements............................................. 113
13.1 Privacy..................................................................113
13.2 Guarantee............................................................113
13.3 Liability ................................................................114
14 Index..................................................................... 115

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1 Introduction
1.1 Several models, one manual
Silver Line Call Recorders for ISDN are digital audio recorders t at can
record from basic rate (BRI) or primary rate (PRI) ISDN lines. T ere are
several models:
• ISDN PRI for one E1 line wit out compression facilities for up to 30
c annels
• ISDN PRI for one E1 line wit compression facilities for up to 16
c annels
• ISDN PRI for one E1 line wit compression facilities for up to 30
c annels
• ISDN II for two S0 lines wit compression facilities for up to 4
c annels
• ISDN II for four S0 lines wit compression facilities for up to 8
c annels
T ese recorders are always s ipped as a base model wit out recording
c annels plus a number of c annels up to t e maximum available for
t at model. Depending on t e model Call Recorder and t e number and
type of ISDN lines t at you ave t e Call Recorder ISDN can
simultaneously record up to 30 calls.
You must always c eck t at t e number of c annels t at you require is
installed. W en insufficient c annels are installed an upgrade up to t e
maximum c annel count for t e model t at you ave can be ordered
from your dealer.
T e Call Recorder can be delivered in two forms: build in a desktop case
or in a case for in a 19” rack.
T e Call Recorder ISDN always as an internal ard disk and a network
interface.
A CD writer is optional and available for t e desktop model as well as
for t e 19” model.
T is manual applies to all variations of t e Call Recorder ISDN. T e
operation is kept almost t e same between models. W en t ere are
differences because of t e facilities t at are installed, t ey are quite
obvious and t e manual will explain t e differences between models
t at t e user may see. T e file format of t e recordings is identical for
all recorders and all communicate wit PC software in t e same way.
1.2 Basic Functions
Call Recorders ISDN are designed for continuous unattended recording.
All recordings are stored digitally on t e internal ard disk. T e large

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storage capacity of t e ard disk ensures t e ability of t e Call Recorder
ISDN of long term unattended recording.
Recordings are randomly accessible. T e capacity of t e ard disk is in
recording time at least 1380 ours uncompressed and 13800 ours wit
compression and t erefore it takes a long time before existing
recordings are wiped out by new recordings. T e Call Recorder issues a
warning w en t e ard disk is getting full. If t e warning is ignored t e
oldest recordings will be overwritten by t e newest.
Stored recordings can be accessed on PC’s via t e LAN using t e optional
Call Recorder Access System software.
You can copy recordings from t e ard disk to CD if your Call Recorder
ISDN is equipped wit a CD drive. Copying recordings to CD-recordable
can be done in different ways for different purposes. It is possible to
copy single recordings, copy a selection of recordings or automatically
copy all new recordings. Recordings on CD can be viewed and played
wit t e Call Recorder Quick CD Access System software t at comes wit
t e Call Recorder ISDN wit CD.
T e Call Recorder ISDN allows t e user to listen in to ongoing calls
t roug t e internal speaker; t is is called t e Monitor function. T e
volume of t e internal speaker can be adjusted. T e Call Recorder ISDN
also allows for t e connection of a eadset. T e eadset can be used to
monitor calls and to listen to recordings.
1.3 Speech Compression
Call Recorders ISDN t at ave compression facilities on board compress
recordings according to t e G.723.1 format. G.723.1 compression as a
good balance between audio quality and recording size and can be
reproduced on most PC’s wit Microsoft Windows versions. Compressed
recordings take up 1/10t of t e size of uncompressed recordings.
T erefore t e compression as a profound effect on t e storage
capacity of t e Call Recorder ISDN in terms of recording time.
Real time compression w ile recording many c annels requires a lot of
extra processing power and t erefore extra ardware in t e form of
very fast processors. To save cost w ere a large recording database is not
needed, t ere is a model of t e Call Recorder for primary rate wit out
t e extra compression facilities. T is model can only store at least 1380
ours of uncompressed audio on t e ard disk. T is model is for
applications t at do not require long storage duration.
1.4 Network
T e Call Recorder ISDN features an Et ernet interface. T e Call Recorder
ISDN can be connected to a PC or computer network t roug t e
Et ernet interface. Wit its own IP address t e Call Recorder ISDN acts as
an FTP-server from w ic recordings can be downloaded using any FTP

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client. T e Call Recorder Access System software can be used to connect
to t e Call Recorder ISDN over t e network to retrieve recordings and
arc ive t em on t e PC. T e Call Recorder Access System software as
extensive arc iving capabilities including t e creation of special arc ives
suited for backup on CD. A special version of t e Call Recorder Access
System allows for fax image recovery of recorded fax transmissions.
T e Call Recorder can email its status in case of a malfunction.
Recordings can also be emailed according to t e extension\email list.
Yet anot er application of t e Et ernet connection is Real Time Remote
Call monitoring over t e network. T e optional RTR Call Monitor
software can be used to monitor all connected telep one lines over t e
network.
1. Search recordings
T e Call Recorder as its own menu driven searc function to find and
play specific recordings. Recordings can be searc ed for according to
date, Called number and line number. T e Call Recorder ISDN as an
internal speaker for playback of recordings.
1.6 Encryption
All recordings can be encrypted. T e Call Recorder ISDN uses t e
CryptoCard option for t is feature. Playback of encrypted recordings is
not possible wit out t e CryptoCard t e recording was made wit .
Playback of encrypted recordings on a PC is possible only wit t e
optional CryptoCard reader in conjunction wit t e original or a
matc ing CryptoCard.
1.7 Pass through or passive configuration
T e Call Recorders ISDN can be connected to t e line in two ways:
Pass t roug mode – t e recorder is installed between t e network and
t e telep one system and all ISDN c annels pass t roug t e internal
bus of t e recorder and t e recorder can take control at any time. Pass
T roug mode is also occasionally called In-Line mode
Passive mode – t e recorder is connected in parallel to t e line and just
passively listening on t e incoming and outgoing c annels of t e line.
T e Call Recorders ISDN ave been designed for pass t roug mode. T e
reason was t at t e recorders must comply wit t e regulations of most
countries t at – at least for some applications – require t at t ere is
some sort of notification to t e caller t at recording takes place. T is is
only possible in pass t roug mode.
Pass t roug mode as several ot er advantages t en notification to t e
user:

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It can intercept t e D-c annel and t erefore control signaling between
t e telep one system and t e network. T is is used to filter numbers
sent by t e PBX so t at t ey are not sent to t e line.
It can be used to capture commands from t e user to t e recorder
w ic as several applications t at will be explained in t is manual.
Because of pass t roug mode t e Call Recorder is equipped wit loop-
t roug relays to prevent t e Call Recorder to disrupt telep one
communication in case of a power failure or anot er malfunction. T e
loop-t roug relays t en close to fall back into passive mode and
ongoing telep one calls are not disconnected.
1.8 Privacy related functions
In some situations Call Recording is perceived as an intrusion of t e
privacy. T e Call Recorder as several functions t at allow t e user to
protect t e privacy of anyone involved.
In most applications t e recorder is set up to record all calls
automatically. T e Call Recorder ISDN can owever be used to record
specific numbers only or can be set to exclude certain numbers from
recording. For t is feature t e Call Recorder ISDN as a Numberlist t at
can be used as “blacklist” or as “w itelist”. See C apter 6 for more
details.
T e Call Recorder ISDN can be used as a security recorder. For t is
purpose t e recorder as a feature w ere t e number of day’s can be
set for t e recorder to keep t e recordings. In case of an emergency,
recordings can be accessed w ile daily recordings are removed after t e
set number of days. T is is used w en for matters of privacy it is not
desirable to keep recordings of t e people involved for a long period.
See § 4.9 for details.
Anot er option for security recording is t e DTMF initiated recording.
T e Call Recorder can be set up so it can detect DTMF tones on t e line
and start and or stop recording, or label recordings so t ey are not
deleted afterwards.
T e CryptoCard option can be very effective to protect privacy. W en
t e Call Recorder ISDN is set up to record wit t e CryptoCard t e
privacy of t e people involved can be guaranteed because t e
recordings can only be played wit a card matc ing t e card t e
recording was made wit and t e password t at belongs to it. Wit out
t e CryptoCards t e recordings are not accessible. T ere are CryptoCards
t at can only be used to encode and not to decode recordings, so even
w en t e recorder is stolen t e privacy of its users remains protected.
1.9 Fax recording
Individual numbers can be configured for t e recording of fax traffic.
T e configuration for fax recording differs from t e recording of