Vidicode PRI User manual

Call Recorder PRI
Manual
V2.3
VC1733

Call Recorder PRI manual © 2009-2019 Vidicode® 2

Call Recorder PRI manual © 2009-2019 Vidicode® 3
Connections Call Recorder PRI – 19” model
1. Loudspeaker
2. icrophone
3. Ethernet/LAN
4. RS 232 serial connection
5. ISDN PRI Out
6. ISDN PRI In

Call Recorder PRI manual © 2009-2019 Vidicode® 4
Recorder and Function keys
The numerical keys and the recorder keys are
combined. This is possible because depending
on the selected procedure it is always obvious
what the function of the keys must be.
During recording and playback the recorder
keys have the standard recorder key functions.
If no recording or playback is taking place these
keys have a different function. The and
keys can be used to scroll through a
selection of recordings, numbers in a list or
through a settings menu. The key will
always exit the current operation. When editing text they function as explained in
the table of the alpha-numerical functions below.
Function-keys

Call Recorder PRI manual © 2009-2019 Vidicode® 5
Alfa-numerical functions

Call Recorder PRI manual © 2009-2019 Vidicode® 6
Care and Maintenance
Keep the Call Recorder dry. If it gets wet, wipe it dry
immediately Liquids might contain minerals that can
corrode the electronic circuits.
Use and store the Call Recorder only in normal
temperature environments. Temperature extremes can
shorten the life of electronic devices and distort or melt
plastic parts.
Keep the Call Recorder away from excessive dust and dirt
that can cause premature wear of parts.
Do not use harsh chemicals, cleaning solvents or strong
detergents to clean the Call Recorder.

Call Recorder PRI manual © 2009-2019 Vidicode® 7
Contents
1 Introduction ...................................................................... 11
1.1 Basic Functions ................................................................. 11
1.2 Speech Compression ........................................................ 11
1.3 Network ............................................................................ 11
1.4 Search recordings ............................................................. 12
1.5 Encryption ........................................................................ 12
1.6 Pass through or passive configuration ............................. 12
1.7 Privacy related functions .................................................. 13
2 The Call Recorder PRI ....................................................... 14
2.1 What's in the box ............................................................. 14
2.2 Connecting the Power supply .......................................... 14
2.3 Connecting the line .......................................................... 14
3 Configuration and operation ............................................ 17
3.1 Operation basics ............................................................... 17
3.1.1 Function keys......................................................................... 17
3.1.2 enu keys ............................................................................. 17
3.2 Frequently used key indicators ........................................ 18
3.3 Save Changes .................................................................... 18
3.4 Initializing CD .................................................................... 19
4 Recorder settings .............................................................. 20
4.1 Opening the Recorder settings menu .............................. 20
4.2 Numberlist ........................................................................ 20
4.3 In-Line mode (pass through mode) .................................. 21
4.4 Notification ....................................................................... 21
4.5 Numberfilter ..................................................................... 22
4.6 Replacement .................................................................... 23
4.7 [] Action ..................................................................... 24
4.8 [] Dialing .................................................................... 25
4.9 Compression ..................................................................... 27
4.10 CryptoCard ....................................................................... 28

Call Recorder PRI manual © 2009-2019 Vidicode® 8
4.11 CD Copy ............................................................................ 29
4.12 CD Copy time .................................................................... 30
4.13 Auto Delete ...................................................................... 30
4.14 Protect the Call Recorder with a Password ...................... 31
4.15 Remove Password protection .......................................... 32
4.16 Set the Clock ..................................................................... 32
4.17 Set the Language .............................................................. 33
5 Search and CD copy .......................................................... 35
5.1 Search stored recordings ................................................. 35
5.1.1 Search according to local number ......................................... 36
5.1.2 Search according to remote number .................................... 37
5.1.3 Search according to connected number ............................... 38
5.1.4 Refined search according to channel number ....................... 40
5.2 Recording information ..................................................... 41
5.3 Copy recordings to CD ...................................................... 42
5.3.1 Copy an individual recording ................................................. 42
5.3.2 Copy a selection of recordings .............................................. 43
5.4 Line status ........................................................................ 44
6 Notification message and Numberlist .............................. 46
6.1 Recording a notification message. ................................... 46
6.2 View a numberlist ............................................................ 46
6.3 Add a number to the list .................................................. 47
6.4 Remove a number from the list ....................................... 47
6.5 The Faxlist ......................................................................... 48
6.6 The E-mail list ................................................................... 48
7 Using the CD drive and the CD menu ............................... 50
7.1 The CD menu .................................................................... 50
7.2 Free time left on CD ......................................................... 50
7.3 Create CD directory .......................................................... 50
7.4 Erase CD Re-writable ........................................................ 51
7.5 Software update ............................................................... 53
8 Encrypted recording ......................................................... 56

Call Recorder PRI manual © 2009-2019 Vidicode® 9
8.1 Several types of CryptoCard ............................................. 56
8.2 Insert CryptoCard into Call Recorder ............................... 57
8.3 The CryptoCard and its PIN and PUC code ....................... 58
8.4 aking an encrypted recording ....................................... 58
8.5 Playing an encrypted recording ....................................... 59
9 Configuration of the Ethernet interface ........................... 60
9.1 Network active ................................................................. 60
9.2 FTP active ......................................................................... 61
9.3 FTP user ............................................................................ 61
9.4 FTP password ................................................................... 62
9.5 FTP server port ................................................................. 63
9.6 DHCP server ...................................................................... 63
9.7 IP address ......................................................................... 64
9.8 IP subnet mask ................................................................. 65
9.9 Gateway ........................................................................... 66
9.10 IP name ............................................................................. 66
9.11 E-mail ................................................................................ 67
9.12 Reply address ................................................................... 68
9.13 S TP server IP address .................................................... 69
9.14 S TP server port .............................................................. 69
9.15 Domain name ................................................................... 70
9.16 DNS server ........................................................................ 71
9.17 NTP server ........................................................................ 72
9.18 NTP port ........................................................................... 72
9.19 G T correction ................................................................ 73
9.20 Telnet ............................................................................... 74
9.21 Service timer .................................................................... 74
9.22 onitor active .................................................................. 75
10 Quick CD Access System ................................................... 77
10.1 Install the software .......................................................... 77
10.2 Start .................................................................................. 77
10.3 View recordings on CD ..................................................... 78
10.4 Create an archive on Hard disk ........................................ 79

Call Recorder PRI manual © 2009-2019 Vidicode® 10
10.5 Recycle bin ....................................................................... 80
10.6 Export recordings ............................................................. 80
10.7 On Line software update .................................................. 81
10.8 Search recordings ............................................................. 82
10.9 Software Settings ............................................................. 82
11 The Access software and onitor software .................... 84
11.1 The Call Recorder Access software .................................. 84
11.1.1 Playing recordings .............................................................. 84
11.1.2 Queries .............................................................................. 85
11.1.3 Call statistics ...................................................................... 85
11.1.4 Fax viewing ........................................................................ 85
11.2 The RTR Call onitor software ........................................ 85
11.2.1 The RTR Call onitor ......................................................... 86
12 Acknowledgements .......................................................... 87
12.1 Privacy .............................................................................. 87
12.2 Guarantee ........................................................................ 87
12.3 Liability ............................................................................. 88
13 Index ................................................................................. 89

Call Recorder PRI manual © 2009-2019 Vidicode® 11
1 Introduction
 The Call Recorder PRI is digital audio recorders that can record from
primary rate (PRI) ISDN lines.
This recorder are always shipped as a base model without recording channels plus
a number of channels up to the maximum available for that model. The Call
Recorder PRI can simultaneously record up to 30 calls.
You must always check that the number of channels that you require is installed.
When insufficient channels are installed an upgrade up to the maximum channel
count for the model that you have can be ordered from your dealer.
The Call Recorder PRI always has an internal drive and a network interface.
A CD recorder is optional
1.1 Basic Functions
The Call Recorders PRI is designed for continuous unattended recording. All
recordings are stored digitally on the internal drive. The large storage capacity of
the drive ensures the ability of the Call Recorder of long term unattended
recording.
The Call Recorder issues a warning when the internal drive is getting full. If the
warning is ignored the oldest recordings will be overwritten by the newest.
Stored recordings can be accessed on PC’s via the LAN using the optional Call
Recorder Access Software ro Araña web interface.
You can copy recordings from the internal drive to CD if your Call Recorder is
equipped with a CD drive. Copying recordings to CD-recordable can be done in
different ways for different purposes. It is possible to copy single recordings, copy a
selection of recordings or automatically copy all new recordings. Recordings on CD
can be viewed and played with the Quick CD Access software that comes with the
Call Recorder with CDdrive.
1.2 Speech Compression
Call Recorders that have compression facilities on board compress recordings
according to the G.723.1 format. G.723.1 compression has a good balance between
audio quality and recording size and can be reproduced on most PC’s with
icrosoft Windows versions. Compressed recordings take up 1/10th of the size of
uncompressed recordings (800 bytes per second against 8000 bytes per second).
Therefore the compression has a profound effect on the storage capacity of the
Call Recorder in terms of recording time.
1.3 Network
The Call Recorder ISDN can be connected to a PC or computer network through the
Ethernet interface. With its own IP address the Call Recorder acts as an FTP-server
from which recordings can be downloaded using any FTP client. The Call Recorder
Access software can be used to connect to the Call Recorder over the network to

Call Recorder PRI manual © 2009-2019 Vidicode® 12
retrieve recordings and archive them on the PC. The Call Recorder Access software
has extensive archiving capabilities including the creation of special archives suited
for backup on CD and fax image recovery of recorded fax transmissions.
The Call Recorder can e-mail its status in case of a malfunction. Recordings can also
be e-mailed according to the extension\e-mail list.
Yet another application of the Ethernet connection is Real Time Remote Call
monitoring over the network. The optional RTR Call onitor software can be used
to monitor all connected telephone lines over the network.
1.4 Search recordings
The Call Recorder has its own menu driven search function to find and play specific
recordings. Recordings can be searched for according to date, Called number and
line number.
1.5 Encryption
All recordings can be encrypted. The Call Recorder uses the CryptoCard option.
Playback of encrypted recordings is not possible without the CryptoCard the
recording was made with. Playback of encrypted recordings on a PC is possible only
with the optional CryptoCard reader in conjunction with the original or a matching
CryptoCard.
1.6 Pass through or passive configuration
The Call Recorders can be connected to the line in two ways:
Pass through mode – the recorder is installed between the network and the
telephone system and all channels pass through the recorder and the recorder can
take control at any time. Pass Through mode is also occasionally called In-Line
mode
Passive mode – the recorder is connected in parallel to the line and just passively
listening on the incoming and outgoing channels of the line.
The Call Recorders have been designed for pass through mode. Pass through mode
has several other advantages:
It can intercept the D-channel and therefore control signaling between the
telephone system and the network. This is used to filter numbers sent by the PBX
so that they are not sent to the line.
It can be used to capture commands from the user to the recorder which has
several applications that will be explained in this manual.
Because of pass through mode the Call Recorder is equipped with loop-through
relays to prevent the Call Recorder to disrupt telephone communication in case of
a power failure or another malfunction. The loop-through relays then close to fall
back into passive mode and ongoing telephone calls are not disconnected.

Call Recorder PRI manual © 2009-2019 Vidicode® 13
1.7 Privacy related functions
In some situations Call Recording is perceived as an intrusion of the privacy. The
Call Recorder has several functions that allow the user to protect the privacy of
anyone involved.
In most applications the recorder is set up to record all calls automatically. The Call
Recorder PRI can however be used to record specific numbers only or can be set to
exclude certain numbers from recording. For this feature the Call Recorder PRI has
a Numberlist that can be used as “blacklist” or as “whitelist”. See Chapter 6 for
more details.
The Call Recorder PRI can be used as a security recorder. For this purpose the
recorder has a feature where the number of day’s can be set for the recorder to
keep the recordings. In case of an emergency, recordings can be accessed while
daily recordings are removed after the set number of days. This is used when for
matters of privacy it is not desirable to keep recordings of the people involved for a
long period. See § 4.7 for details.
Another option for security recording is the DT F initiated recording. The Call
Recorder can be set up so it can detect DT F tones on the line and start and or
stop recording, or label recordings so they are not deleted afterwards.
The CryptoCard option can be very effective to protect privacy. When the Call
Recorder PRI is set up to record with the CryptoCard the privacy of the people
involved can be guaranteed because the recordings can only be played with a card
matching the card the recording was made with and the password that belongs to
it. Without the CryptoCards the recordings are not accessible. There are
CryptoCards that can only be used to encode and not to decode recordings, so
even when the recorder is stolen the privacy of its users remains protected.

Call Recorder PRI manual © 2009-2019 Vidicode® 14
2 The Call Recorder PRI
2.1 What's in the box
The following parts are supplied with your Call Recorder PRI:
 ains cable (not available for Switzerland and Australia)
 ISDN cable with two RJ45 connectors
 Brackets and screws for 19inch rack mounting
 This manual
On all models that have the CD drive option installed:
 A CD with Call Recorder Quick CD Access software
 A recordable CD
2.2 Connecting the Power supply
Use the supplied mains cable. The recorder does not have an On/Off switch; the
Call Recorder ISDN is turned on by connecting the power supply.
In some countries (Switzerland, Australia) no mains cable is supplied because it
cannot be bought in the country of manufacture (The Netherlands). Any standard
computer mains cable will do.
2.3 Connecting the line
The Call Recorder PRI is connected in series to the E1 ISDN line between the line
port and other equipment. With the Call Recorder PRI you have received a cable
with two RJ45 connectors. This cable is used to connect the Call Recorder PRI to the
wall socket. The existing cable can be used to connect the Call Recorder PRI to the
PBX as is shown in the figure below.

Call Recorder PRI manual © 2009-2019 Vidicode® 15
As explained in the introduction, the Call Recorder can work in pass through mode
where it is processing the complete data stream and in passive mode where it is
just listening. Although this is a substantial difference it does not affect the
connection to the line. It is controlled internally with relays and can be configured
in software.

Call Recorder PRI manual © 2009-2019 Vidicode® 16

Call Recorder PRI manual © 2009-2019 Vidicode® 17
3 Configuration and operation
After you have connected the hardware it is time to configure and use the Call
Recorder. This chapter explains you how the user interface works. In the following
chapters we guide you with the configuration. You must:
 Go through the recorder settings and make changes if required
 Go through the network settings so the Call Recorder will fit in with your
network
 Edit the Numberlists to enable special functions that you may want
 (Optional) Install the Call Recorder Access software on your PC and test the
connection to the recorder
3.1 Operation basics
The Call Recorder ISDN has a common menu driven user interface. ost functions
and operations are initiated by pressing a function key followed by a sequence of
menu keys of which the function is determined by the text in the display. The use
of function keys and menu keys is as follows:
3.1.1 Function keys
The most frequently used functions of the Call Recorder PRI have been grouped in
the function keys. Throughout the entire manual symbols representing the function
keys are used to indicate the function key corresponding to the described function.
3.1.2 enu keys
After pressing a function key the available functions are assigned to the four menu
keys. The operation of the menu keys is determined by the text in the display right
above the corresponding key. Throughout the entire manual figures representing
the display with or without the menu keys are used to show the required action
corresponding to the described feature.

Call Recorder PRI manual © 2009-2019 Vidicode® 18
Example:
In this example you are instructed to press the menu key below the text ENU in
order to open the Recorder setting menu.
3.2 Frequently used key indicators
The following menu key functions are consistently used throughout the manual.
MENU in the display indicates the presence of an underlying menu
Press MENU to open the underlying menu
NEXT in the display indicates the presence of more menu items
Press NEXT to jump to the following menu item
BACK in the display indicates the presence of an embracing menu
Press BACK to return to the embracing menu
STOP in the display indicates the absence of an embracing menu
Press STOP to return to operating mode
C ANGE will toggle the item in the display between "On" and "Off"
In some cases C ANGE is used to increase or decrease a value.
3.3 Save Changes
After making settings the user is forced to press YES or NO before returning to
operating mode. Press STOP in the menu and:
Network Settings
NEXT
ENU
BACK
STOP

Call Recorder PRI manual © 2009-2019 Vidicode® 19
YES returns the Call Recorder ISDN to normal use with changed settings
NO returns the Call Recorder ISDN to normal use without changed settings
CANCEL returns to the settings
3.4 Initializing CD
When you place a new CD in the drive, it has to be initialized before it can read and
write.
During initialization
At this point the Call Recorder cannot be used for any other functions. The
initialization of the CD may take up to 10 seconds. Recording is not interrupted by
the initialization of the new CD.
Initialising CD
Save Changes?
YES
NO
CANCEL

Call Recorder PRI manual © 2009-2019 Vidicode® 20
4 Recorder settings
Recorder settings of the Call Recorder consist of the default settings of the
Numberlist, In-Line mode, Notification, [] Action, CryptoCard, Auto Delete,
optionally protecting the Call Recorder with a password, setting of the Clock, and
setting the Language. All Recorder settings are made in the Recorder settings
menu.
4.1 Opening the Recorder settings menu
 Press the key
 Press System to move to the recorder settings menu
The first item in the settings to appear is the Numberlist setting.
4.2 Numberlist
The Numberlist is used to include or exclude the numbers from recording. See the
description of the Numberlist in Chapter 6. The setting Numberlist determines
whether the Numberlist is used as “blacklist” or “whitelist” or whether it is turned
“Off”.
 Press CHANGE to select OFF, Blacklist or Whitelist.
 Default the Numberlist is set to OFF

Numberlist: Black
NEXT
CHANGE
S
TOP