Viessmann ViCare User manual

Operating instructions
for the system user
VIESMANN
ViCare thermostatic radiator valve
Radiator actuator for individual room control
ViCare thermostatic radiator valve
6155182 GB 5/2019 Please keep safe.

2
Please follow these safety instruc-
tions closely to prevent accidents
and material losses.
Safety instructions explained
Danger
This symbol warns against the risk
of injury.
Note
Details identified by the word "Note"
contain additional information.
Target group
These instructions are intended for sys-
tem users.
This appliance can also be operated by
children aged 8 and older, as well as by
individuals with reduced physical, sen-
sory or mental faculties or those lacking
in experience and knowledge, provided
such individuals are supervised or have
been instructed in the safe use of this
appliance and any risks arising from it.
Danger
Wireless signals can interfere with
electronic medical devices,
particularly pacemakers, hearing
aids and defibrillators.
If any such equipment is fitted,
users should avoid being in the
immediate vicinity of operational
wireless components.
Installation and adjustment
■All settings and work on the device
must be carried out as specified in
these instructions.
■Observe minimum clearances to
ensure reliable signal transmission.
Operation of the system
■Only operate the devices inside closed
buildings.
■Never operate devices in rooms where
there is a risk of explosion.
■Protect devices from:
–Moisture
–Dust
–Liquids
–Vapours
–Direct sunlight
–Other direct thermal radiation
■After a restart, check the status of the
wireless components.
Danger
Damaged equipment poses a
safety hazard.
Check the appliance for external
damage. Never start up a damaged
appliance.
Safety instructions
Safety instructions
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Auxiliary components and individual parts
For replacement, use only spare parts
supplied or approved by Viessmann.
Safety instructions
Safety instructions (cont.)
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4
1. Liability ................................................................................................................ 5
2. Introductory information Symbols ................................................................................................. 6
Intended use .......................................................................................... 6
Product information ................................................................................ 7
■Data connections with gateway .......................................................... 7
Operation via app .................................................................................. 7
3. Preparing for installation Installation location ................................................................................ 8
■Range of the wireless signal ............................................................... 8
■Angle of penetration ........................................................................... 8
4. Installation sequence Overview of the installation and commissioning process ...................... 9
Fitting the connection adaptor ............................................................... 9
Opening the thermostat ......................................................................... 11
Inserting or replacing the batteries ........................................................ 11
Fitting and setting up the thermostat ..................................................... 12
5. Commissioning Display and controls .............................................................................. 13
■Shown on display ............................................................................... 13
■Standby display .................................................................................. 14
Pairing the ViCare thermostatic radiator valve ...................................... 14
6. Settings Restoring factory settings ...................................................................... 15
7. What to do if...? The display flashes. ............................................................................... 16
flashes. ........................................................................................... 16
is illuminated continuously. ............................................................. 16
is displayed. ....................................................................................... 16
and are displayed. ....................................................................... 16
is displayed. ....................................................................................... 16
is displayed. ....................................................................................... 17
is displayed. ....................................................................................... 17
All displays are off. ................................................................................. 17
Further information on fault messages .................................................. 17
8. Maintenance Software update ..................................................................................... 18
Cleaning ................................................................................................. 18
Maintenance/battery replacement ......................................................... 18
9. Specification ................................................................................................................ 19
10. Appendix Dismounting the thermostat ................................................................... 20
Final decommissioning and disposal of the heating system .................. 20
11. Keyword index ................................................................................................................ 21
Index
Index
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No liability is accepted for loss of profit, unattained
savings, or other direct or indirect consequential losses
resulting from use of the ViCare thermostatic radiator
valve, the Viessmann server or the software, or for
damage resulting from inappropriate use.
Liability is limited to typical damage arising if a funda-
mental contractual obligation is violated through slight
negligence, the fulfilment of which is essential for
proper execution of the contract.
The limitation of liability shall not apply if the damage
was caused deliberately or through gross negligence,
or if mandatory liability applies due to product liability
legislation.
The Viessmann General Terms and Conditions apply,
which are included in each current Viessmann price
list.
Viessmann accepts no liability for push notifications
and email services, which are provided by network
operators. The terms and conditions of the relevant
network operators apply in this context.
Liability
Liability
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Information

6
Symbol Meaning
Reference to other document containing
further information
1.
Step in a diagram:
The numbers correspond to the order in
which the steps are carried out.
Warning of material losses and environ-
mental pollution
Live electrical area
Pay particular attention.
■Component must audibly click into place.
or
■Acoustic signal
■Fit new component.
or
■In conjunction with a tool: Clean the sur-
face.
Dispose of component correctly.
Dispose of component at a suitable collec-
tion point. Do not dispose of component in
domestic waste.
Intended use
Install and operate the ViCare thermostatic radiator
valve as intended and only in conjunction with the
electronic control units and controllers of the supported
Viessmann heat and power generators. Also take
account of the relevant installation, service and operat-
ing instructions.
In particular, observe the current and voltage specifica-
tions for connections and hook-ups.
The ViCare thermostatic radiator valve is designed
exclusively for operation as a standalone device or for
operation in conjunction with a gateway, e.g. Vitocon-
nect, type OPTO2.
In connection with a gateway, the measured values are
transmitted wirelessly to the gateway.
Incorrect usage of the device is prohibited and results
in an exclusion of liability. Installation, service and
operating instructions included with the product and
available online must be observed.
Note
The device is intended exclusively for domestic or
semi-domestic use, i.e. even users who have not had
any instruction are able to operate the device safely.
Introductory information
Symbols
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Information

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The ViCare thermostatic radiator valve is a radiator
actuator for individual room control. The ViCare ther-
mostatic radiator valve records the current room tem-
perature via an integral temperature sensor.
The ViCare thermostatic radiator valve has an internal
frost protection function that prevents the pipes from
freezing. If the room temperature falls below approx.
8 °C, the ViCare thermostatic radiator valve opens until
the temperature reaches at least 8 °C again.
With the "open window detection" function, the thermo-
static valve is automatically closed to save energy
costs.
Note
To prevent the valve from sticking, the motor of the
ViCare thermostatic radiator valve is switched on every
7 days.
Current information about the ViCare thermostatic
radiator valve
For a current overview of supported gateways or
updates for the product, e.g. information on commis-
sioning: See www.vicare.info.
Data connections with gateway
K
A E
H
G
F
D
B
C
Fig. 1
AGateway (e.g. Vitoconnect, type OPTO2 or
type OT2)
BLow power radio
CViCare thermostatic radiator valve
DWiFi
EWiFi router (on site)
FSecure internet connection to the Viessmann
server
GViessmann server
HMobile network
or
WiFi connection
KSmartphone
Operation via app
ViCare app
You can control your heating system remotely via the
internet using an app.
For further information: Visit www.vicare.info or go to
the App Store or Google Play Store.
Introductory information
Product information
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Information

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■Installation only in enclosed buildings
■The installation location must be dry and free of frost.
■Ensure ambient temperatures between 0 and
+40 °C.
■Installation on connection adaptor on thermostatic
valve
■Do not cover the ViCare thermostatic radiator valve
with furniture or curtains.
Note
■Check the reception quality of the thermostat at the
planned installation location.
■We recommend pairing the ViCare thermostatic radi-
ator valve near the gateway before installation.
Range of the wireless signal
The range of wireless signals may be reduced by
walls, ceilings and interior fixtures. These weaken the
wireless signal, causing poor reception due to the fol-
lowing circumstances.
■On their way between transmitter and receiver, wire-
less signals are damped, e.g. by air or when pene-
trating walls.
■Wireless signals are reflected by metallic objects,
e.g. reinforcements embedded in walls, metal foil of
thermal insulation and thermal glazing with metal-
lised thermal vapour deposit.
■Wireless signals are isolated by service ducts and
lift shafts.
■Wireless signals are disrupted by devices that also
operate with high frequency signals. Maintain a dis-
tance of at least 2 m from these devices:
–Computers
–Audio and video systems
–Devices with active WiFi connection
–Electronic transformers
–Pre-ballasts
Angle of penetration
The reception quality remains best if wireless signals
hit the walls vertically.
Depending on the angle of penetration, the effective
wall thickness changes and so does the extent to
which the electromagnetic waves are damped.
Flat (unfavourable) angle of penetration
B
A
C
Fig. 2
AViCare thermostatic radiator valve
BGateway
CWall
Ideal angle of penetration
C
B
A
Fig. 3
AViCare thermostatic radiator valve
BGateway
CWall
Preparing for installation
Installation location
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Installation

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Steps Page
With gateway Without gateway
1 Fit the connection adaptor on the thermostatic valve. 9 9
2 Open the ViCare thermostatic radiator valve. 11 11
3 Insert the batteries. 11 11
4 Pair the ViCare thermostatic radiator valve. 14 —
5 Fit and set up the ViCare thermostatic radiator valve
on the connection adaptor.
12 12
Fitting the connection adaptor
Note
The valve must be wide open before the old radiator
actuator is removed. To do this, turn the actuator to the
highest level.
Installation sequence
Overview of the installation and commissioning process
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Installation

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O O
RA M30
RAV RAVL
2.
1.
2.
1.
1.1.
2. 2.
Fig. 4
Installation sequence
Fitting the connection adaptor (cont.)
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Installation

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Viesmann
1.
Fig. 5
Inserting or replacing the batteries
-
+
-
+
1.
-
+
-
+
2.
Fig. 6
2. Insert the batteries.
Shown on display:
■Delivered condition:
"– –" is shown.
Installation mode is active.
■Replace the batteries:
The set room temperature is displayed.
Note
Do not use rechargeable batteries.
Installation sequence
Opening the thermostat
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Installation

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B
C
4.
O
1.
2.
A
Fig. 7
1. Fit the thermostat firmly on the connection adaptor.
2. Turn the thermostat anti-clockwise and ensure the
display A is facing upwards.
3. Press button B for at least 3 seconds to close the
thermostatic valve.
Shown on display:
The set room temperature is displayed.
5. Set the required set room temperature by turning
thermostatic head C.
Installation sequence
Fitting and setting up the thermostat
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Installation

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CBA
Fig. 8
ADisplay
BOperating button
CThermostatic head
■Turn clockwise:
Increases the set room temperature in incre-
ments of 0.5 °C (audible clicking).
■Turn anti-clockwise:
Reduces the set room temperature in increments
of 0.5 °C (audible clicking).
Shown on display
°
A
Fig. 9
ACurrent set room temperature
A dot after the temperature display means 0.5 °C
– –Installation mode
Battery charge level
For further information: See page 16.
Status of the wireless connection:
■Illuminated continuously:
The wireless connection is active.
■Flashing:
The wireless connection has been interrupted.
■Flashing quickly:
The wireless connection is being established.
Note
Flashing: The LED comes on once per
second.
Flashing rapidly: The LED comes on twice per
second.
Note
If the wireless connection between the ViCare thermo-
static radiator valve and the gateway is interrupted, it is
automatically re-established.
Commissioning
Display and controls
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Commissioning

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Standby display
If you do not make any adjustments to the thermostatic
head for 5 seconds, the standby display is activated.
The display goes dark.
Pairing the ViCare thermostatic radiator valve
Only in conjunction with a gateway
1. Open the ViCare app and tap "Settings", "Indi-
vidual room control".
2. Follow the instructions in the app.
B
A
Fig. 10
3. Scan QR code A on the thermostat.
4. Pairing process
Note
The pairing process is only possible in installation
mode. If the thermostat is not in installation mode,
press operating button B for approx. 3 seconds
until "– –" is displayed.
Briefly press operating button B.
flashes.
Shown on display
■Successful:
is illuminated continuously and "– –" flashes.
Installation mode is active.
■Failed:
appears.
Repeat the pairing process.
5. Fit the thermostat on the connection adaptor: See
chapter "Fitting and setting up the thermostat".
Commissioning
Display and controls (cont.)
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Commissioning

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The factory settings of the thermostat can be restored:
■The connection to the gateway is disconnected.
■All fault messages and settings are reset.
-
A
3.
+
-
2.
4.
Fig. 11
1. Open the thermostat: See page 11. 3. Press and hold operating button A. Insert the bat-
tery at the same time.
Shown on display:
All displays are illuminated for about 2 seconds.
"– –" is then shown.
Installation mode is active.
Settings
Restoring factory settings
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Functions

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Cause Remedy
The thermostat has a fault. Turn the thermostatic head for more information about the faults.
flashes.
Cause Remedy
flashes on the thermostat display ap-
proximately 1 month before the batteries run
out.
Replace the batteries: See page 11.
is illuminated continuously.
Cause Remedy
The batteries of the thermostatic radiator
valve have run out.
It can no longer be operated.
Replace the batteries: See page 11.
is displayed.
Cause Remedy
"Open window detection" function is switch-
ed on.
■No action required.
If the room temperature rises again within 30 minutes, the func-
tion is automatically switched off.
After 30 minutes, the function is automatically switched off even if
the temperature has not risen.
■If you change the current set room temperature, the function is
automatically switched off.
■If the room temperature falls below 8 °C, the frost protection
function is activated and the "open window detection" function is
switched off.
and are displayed.
Only in conjunction with a gateway
Cause Remedy
"Open window detection" function is switch-
ed on.
■No action required.
If the room temperature rises again within 30 minutes, the func-
tion is automatically switched off.
■If you change the current set room temperature, the function is
automatically switched off.
is displayed.
Cause Remedy
Fault in the thermostatic radiator valve mo-
tor
■Dismount the thermostatic radiator valve: See page 20.
Remove the batteries and reinsert them: See page 11.
■Replace the thermostatic radiator valve if necessary.
What to do if...?
The display flashes.
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Diagnosis

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Cause Remedy
Wireless connection error Repeat the pairing process for the ViCare thermostatic radiator
valve: See page 14.
is displayed.
Cause Remedy
Hardware fault ■Remove the batteries and reinsert them: See page 11.
■Replace the thermostatic radiator valve if necessary.
All displays are off.
Cause Remedy
Standby display Turn the thermostatic head to activate the display.
The batteries of the thermostatic radiator
valve have run out.
Replace the batteries: See page 11.
Software or hardware fault Replace the ViCare thermostatic radiator valve if necessary.
Further information on fault messages
See the ViCare app
What to do if...?
is displayed.
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Diagnosis

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Only in conjunction with a gateway. If a new software update is available, it is automatically
downloaded via the gateway and the thermostat is
updated.
Cleaning
The surfaces of the thermostat can be cleaned with a
microfibre cloth.
Maintenance/battery replacement
The ViCare thermostatic radiator valve is mainte-
nance-free.
If the batteries need replacing, this will be indicated on
the thermostat display: See page 16.
Note
Replacing the batteries: See page 11.
Maintenance
Software update
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Maintenance

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Power supply 2 x 1.5 V alkaline batteries LR6, type AA
Note
Do not use rechargeable batteries.
Battery life Approx. 2 years
Noise level < 30 dB(A) at a distance of 1 m
Radio frequency 2.4 GHz Zigbee 3.0 wireless standard
Frequency band 2405.0 to 2480.0 MHz
Max. transmitting power 0.1 W (e.i.r.p.)
Transmission interval Every 7.5 s
Protection class III
IP rating IP 20D to EN 60529; ensure through design/installation.
Normal range +8 to +30 °C
Rated lift range 4.2 mm
Valve control force 70 N
Connection M 30 x 1.5
Adaptor for Danfoss RAV, RA, RAVL included in standard delivery
Permissible ambient temperature
■Operation 0 to +40 °C
Installation in living spaces or boiler rooms (standard ambient con-
ditions)
■Storage and transport –20 to +60 °C
Specification
Specification
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Appendix

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A
3.
Fig. 12
1. Open the thermostat: See page 11. 2. Press operating button A for at least 3 seconds to
open the thermostatic valve.
Shown on display
■In conjunction with a gateway:
"– –" and
■Without a gateway:
"– –"
Final decommissioning and disposal of the heating system
Viessmann products can be recycled. Components
and fluids from your heating system do not belong in
ordinary domestic waste.
Please speak to your contractor about the correct dis-
posal of your old system.
DE: Operating fluids (e.g. heat transfer medium) can
be disposed of at municipal collection points.
AT: Operating fluids (e.g. heat transfer medium) can
be disposed of at municipal collection points
(ASZ).
Appendix
Dismounting the thermostat
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Appendix