Viessmann Vitocom 100 LAN1 Quick guide

Installation and service
instructions
for contractors
VIESMANN
Vitocom 100
Type LAN1
Communication interface for remote monitoring and control of heat-
ing systems via the internet, for the following user interfaces:
■ Vitotrol app
■ Vitodata 100 (www.vitodata100.com)
For applicability, see the last page
VITOCOM 100
5619 832 GB 03/2012 Please keep safe.

2
Please follow these safety instructions closely to prevent accidents and mate-
rial losses.
Safety instructions explained
Danger
This symbol warns against the
risk of injury.
!Please note
This symbol warns against the
risk of material losses and envi-
ronmental pollution.
Note
Details identified by the word "Note" con-
tain additional information.
Target group
These instructions are exclusively
designed for qualified personnel.
■ Work on gas equipment must only be
carried out by a qualified gas fitter.
■ Work on electrical equipment must
only be carried out by a qualified elec-
trician.
■ The system must be commissioned by
the system installer or a qualified per-
son authorised by the installer.
Regulations
Observe the following when working on
this system
■ all legal instructions regarding the pre-
vention of accidents,
■ all legal instructions regarding envi-
ronmental protection,
■ the Code of Practice of relevant trade
associations,
■ all current safety regulations as
defined by DIN, EN, DVGW, TRGI,
TRF, VDE and all locally applicable
standards,
■ Gas Safety (Installation & Use) Regu-
lations
– the appropriate Building Regulation
either the Building regulations, the
Building Regulation (Scotland),
Building Regulations (Northern Ire-
land),
– the Water Fittings Regulation or
Water Bylaws in Scotland,
– the current I.E.E. Wiring Regula-
tions.
If you smell gas
Danger
Escaping gas can lead to explo-
sions which may result in serious
injury.
■ Never smoke. Prevent naked
flames and sparks. Never
switch lights or electrical appli-
ances ON or OFF.
■ Close the gas shut-off valve.
■ Open windows and doors.
■ Remove all people from the
danger zone.
■ Notify your gas or electricity
supplier from outside the build-
ing.
■ Shut off the electricity supply to
the building from a safe place
(outside the building).
Safety instructions
Safety instructions
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If you smell flue gas
Danger
Flue gas can lead to life-threat-
ening poisoning.
■ Shut down the heating system.
■ Ventilate the boiler room.
■ Close all doors leading to the
living space.
Working on the system
■ When using gas as fuel, also close the
main gas shut-off valve and safeguard
against unauthorised reopening.
■ Isolate the system from the power sup-
ply and check that it is no longer 'live',
e.g. by removing a separate fuse or by
means of a main isolator.
■ Safeguard the system against unau-
thorised reconnection.
!Please note
Electronic modules can be dam-
aged by electro-static dis-
charges.
Touch earthed objects, such as
heating or water pipes, to dis-
charge static loads.
Repair work
!Please note
Repairing components which ful-
fil a safety function can compro-
mise the safe operation of your
heating system.
Replace faulty components only
with original Viessmann spare
parts.
Ancillary components, spare and
wearing parts
!Please note
Spare and wearing parts which
have not been tested together
with the heating system can com-
promise its function. Installing
non-authorised components and
non-approved modifications/con-
version can compromise safety
and may invalidate our warranty.
For replacements, use only orig-
inal spare parts from Viessmann
or those which are approved by
Viessmann.
Safety instructions
Safety instructions (cont.)
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Installation instructions
Operational reliability and liability
Operational reliability............................................................................................ 6
Liability................................................................................................................. 6
Preparing for installation
System requirements........................................................................................... 7
Operation with the Vitotrol app............................................................................. 8
Operation with Vitodata 100 user interface.......................................................... 10
Checking network settings................................................................................... 11
Installation sequence
Sequence overview.............................................................................................. 12
Installing wall mounting bracket........................................................................... 12
Removing cover................................................................................................... 14
Overview of connections...................................................................................... 14
Installing communication module in the Vitotronic control unit............................. 15
Connecting the Vitocom 100 to the Vitotronic control unit................................... 15
Connecting to Vitodens 3..., type B3.................................................................... 16
Connecting to network (LAN)............................................................................... 17
Inserting Vitocom 100 in wall mounting bracket................................................... 18
Power supply........................................................................................................ 18
Service instructions
Commissioning
Display and control elements............................................................................... 19
Switching on the Vitocom 100.............................................................................. 21
Checking the LON connection to the Vitotronic control unit................................. 22
Registering user and setting up heating system.................................................. 23
Function test......................................................................................................... 25
Service functions
Enabling maintenance.......................................................................................... 26
Regular function testing........................................................................................ 26
Return to delivered condition................................................................................ 26
Troubleshooting
Troubleshooting measures................................................................................... 27
Parts lists
Ordering parts...................................................................................................... 28
Parts..................................................................................................................... 28
Index
Index
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Specification....................................................................................................... 30
Certificates
Declaration of conformity...................................................................................... 31
Keyword index.................................................................................................... 32
Index
Index (cont.)
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!Please note
The Vitocom 100 establishes
communication via the internet
between the connected Vitotronic
control unit and the user interfa-
ces, e.g. Vitodata 100 or Vitotrol
app.
Technical details on the control
functions and the messages
transferred should be taken from
the installation and service
instructions for the Vitotronic con-
trol unit or the heat source.
Note
The radio reception of the Vitocom 100
differs depending on the user interface.
The respective range of functions will
only be available if the following condi-
tions are met:
■ The Vitotronic control units and the
Vitocom 100 must be connected and
configured correctly.
■ The Vitocom 100 is connected to the
internet via a DSL router.
■ Internet access must be available at all
times.
■ User registration has been carried out
(see page 23).
■ In order to send messages via the
Vitodata 100, the recipients must be
set up correctly on the Vitodata server.
■ To ensure that messages can still be
transferred during mains failure, we
recommend connecting the
Vitocom 100 and DSL router to the
power supply via a UPS.
Note
■ The heating system and the function-
ality of the message paths must be
checked at regular intervals.
■ For further improvement of the opera-
tional reliability of the heating system,
we recommend implementing supple-
mentary measures, e.g. frost protec-
tion or monitoring for water damage.
Liability
Viessmann accepts no liability for loss of
profit, unattained savings, or other direct
or indirect consequential losses resulting
from use of the Vitocom 100, the
Vitodata internet services or the soft-
ware, or for damage resulting from inap-
propriate use.
The Viessmann General Terms and
Conditions apply, which are included in
each current Viessmann pricelist.
Viessmann accepts no liability for SMS
or email services, which are provided by
network operators. The terms and con-
ditions of the respective network opera-
tors apply in this context.
Operational reliability and liability
Operational reliability
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Heating system
■ The Vitocom 100, type LAN1 can be
used for one single boiler system with
Vitotronic control unit, with or without
heating circuits downstream.
■ The max. number of devices (LON
subscribers) comprising boiler and
heating circuit control units is 30.
Supported heat sources
For an up to date list of supported heat
sources, see Online help Vitodata 100
(www.vitodata100.com).
IP network
■ DSL router with a free LAN connection
(on site).
■ Internet connection with "flat rate" (flat
rate tariff independent of time and
data volume) with high level of availa-
bility, i.e. the Vitocom 100 is perma-
nently connected with the Vitodata
server.
■ Have dynamic IP addressing (DHCP)
in the network (LAN) checked on site,
and if required set up, by an IT expert
prior to commissioning.
■ Determine the routing and safety
parameters in the IP network (LAN) so
that port 80 and port 443 are approved
for direct outgoing connections. Prior
to commissioning have this checked
on site by an IT expert and, if neces-
sary, set up.
Note
During operation, the Vitocom 100
establishes a secure internet connection
to the Vitodata server. The Vitocom 100
cannot be connected to any other serv-
ers.
User account on the Vitodata server
Operating a Vitocom 100 and using the
Vitotrol app require a valid user account
on the Vitodata server. Registration is
possible either using the Vitodata 100
user interface or the Vitotrol app (see
page 23).
Operator unit for the Vitotrol app
Recommended mobile end device (for
operating system, see App Store):
■ iPhone 4 and iPhone 4S
■ iPad and iPad2
■ iPod Touch with retina display
Preparing for installation
System requirements
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Installation

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Operator unit for the Vitodata 100
user interface
Computer equipped with the following:
■ Windows XP, Windows Vista, Win-
dows 7 operating system
■ Web browser
Microsoft Internet Explorer,
Version 8.0
or
Mozilla Firefox, Version 3.0
■ 'Live' internet connection
Recipients
■ End device (e.g. computer) for receiv-
ing email.
■ Mobile phone for receiving SMS (only
with internet service "Vitodata 100
fault management").
■ Fax for receiving messages (only with
internet service "Vitodata 100 fault
management").
Operation with the Vitotrol app
For remote control of Viessmann heating systems with Vitotronic control units via IP
networks.
H
BC
A
G
E
D
F
AHeat source with control unit (see
page 7)
BLON cable
CVitocom 100
DIP network (on site)
EDSL router (on site)
FSecure internet connection to the
Vitodata server
GVitodata server
HMobile end device (see page 7) with
the Vitotrol app:
■ Remote control of the heating sys-
tem.
■ Message retrieval.
Preparing for installation
System requirements (cont.)
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Functions
Vitotrol app control functions
■ Setting set temperatures.
■ Setting operating programs.
■ Scanning operating conditions and
temperatures
Note
■ The Vitotrol app only allows the user to
access one system at a time using a
single end device.
■ For further information on the Vitotrol
app, see www.viessmann.de/vitotrol-
app.
Forwarding messages
Pending messages in the heating sys-
tem, e.g. sensor or burner faults are
transferred via LON to the Vitocom 100.
The Vitocom 100 transmits these mes-
sages to the Vitodata server. The Vitotrol
app scans the status of the heating sys-
tem cyclically and displays the mes-
sages.
Note
Heating system messages are only dis-
played if the Vitotrol app is enabled on
the mobile end device.
Content of messages
■ Notification type
■ Message code
■ Message text
Heat source installation and serv-
ice instructions
Preparing for installation
Operation with the Vitotrol app (cont.)
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Installation

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For remote monitoring and control of Viessmann heating systems with Vitotronic
control units via IP networks.
K
L
H
BC
A
G
E
D
F
AHeat source with control unit (see
page 7)
BLON cable
CVitocom 100
DIP network (on site)
EDSL router (on site)
FSecure internet connection to the
Vitodata server
GVitodata server, registration and
log-in via www.vitodata100.com
HComputer:
■ Remote control of the heating sys-
tem via the Vitodata 100 user
interface
■ Receipt of messages via email
KFax for receiving messages (only
with internet service "Vitodata 100
fault management")
LMobile phone for receiving mes-
sages via SMS (only with internet
service "Vitodata 100 fault manage-
ment")
Functions
Vitodata 100 control functions
■ Setting set temperature values, heat-
ing curve slope and level.
■ Setting operating programs, holiday
programs and switching times.
■ Setting party or economy mode.
■ Scanning operating conditions and
temperatures
Preparing for installation
Operation with Vitodata 100 user interface
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Forwarding messages
Pending messages in the heating sys-
tem, e.g. sensor or burner faults, are
transferred via LON to the Vitocom 100.
The Vitocom 100 transmits these mes-
sages to the Vitodata server. The mes-
sages can be displayed on the Vitodata
100 user interface. If recipients (email,
fax or SMS) are stored on the Vitodata
server, the messages are automatically
forwarded to these recipients.
Note
The Vitodata fault management internet
service is required for forwarding mes-
sages by fax or SMS (Vitocom 100
standard delivery, free of charge for
3 years).
Content of messages
■ Date and time
■ System description
■ Message text
■ Fault code
■ System status
Heat source installation and serv-
ice instructions
Checking network settings
Have the following settings on the DSL
router checked, and if necessary adjus-
ted, by an IT expert:
■ Dynamic IP addressing (DHCP) must
be enabled.
■ Port 80 and port 443 must be
approved for outgoing connections.
Preparing for installation
Operation with Vitodata 100 user interface (cont.)
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Installation

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Sequence Responsibility Page
Installation
1 Check system requirements. Heating contractor/IT
expert
7
2 Fit wall mounting bracket. Heating contractor 12
3 Install communication module in
Vitotronic control unit.
Heating contractor See communica-
tion module in-
stallation instruc-
tions
4 Connect Vitocom 100 to the
Vitotronic control unit.
Heating contractor
5 Connect Vitocom 100 to Vitodens
3..., type B3.
System user 16
6 Connect Vitocom 100 to network
(LAN).
Heating contractor/IT
expert
17
7 Insert Vitocom 100 in wall mounting
bracket.
Heating contractor 18
8 Power supply Heating contractor 18
Commissioning
9 Switch on Vitocom 100. Heating contractor 21
10 Check LON connection to the
Vitotronic control unit.
Heating contractor 22
11 Register user and set up heating
system.
Heating contractor/
system user
■ Operation with the Vitotrol app 23
■ Operation with the Vitodata 100
user interface
24
12 Trigger heating system fault and
check reporting.
Heating contractor 25
Installing wall mounting bracket
!Please note
The installation site must be dry
and free from the risk of frost.
Safeguard ambient temperatures
between 0 and 40 °C.
Note
When selecting the installation site, bear
in mind the length of the connecting
cables (standard delivery).
Installation sequence
Sequence overview
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Connecting cables Length
LAN connecting cable (may
be extended on site by IT
expert)
2 m
LON connecting cable, red
(may be extended with ac-
cessory, see communica-
tion module installation in-
structions)
7 m
Connecting cable for plug-in
power supply unit
Approx.
1.9 m
Installation sequence
Installing wall mounting bracket (cont.)
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Installation

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Refit in reverse order.
Overview of connections
! § $ ) aÖ
!Plug-in power supply unit connec-
tion, 5 V–, internal +, external –, min.
1.6 A (see page 21)
§Service interface: Do not make any
on-site connections.
Installation sequence
Removing cover
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$RJ 45 connector for LON connection
cable to DSL router (see page 17
and "Explanation of displays" see
page 20)
)LON terminator, is enabled in the
delivered condition (position of
switch left, do not adjust)
aÖ RJ 45 connector for LON connection
cable (red) to the Vitotronic control
unit (see communication module
installation instructions)
Installing communication module in the Vitotronic control unit
Communication module installa-
tion instructions
Connecting the Vitocom 100 to the Vitotronic control unit
Communication module installa-
tion instructions
Installation sequence
Overview of connections (cont.)
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Installation

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Vitodens 300-W, type B3HA
A
1. Route cable with RJ 45 LON coupling
A downwards out of the control unit
support.
2. Connect LON connecting cable to the
LON coupling of the Vitodens and to
the LON connection aÖ of the
Vitocom 100.
Vitodens 333-F, type B3TA and Vitodens 343-F, type B3UA
Note
LON coupling A can be mounted on the
left or right, as well as below the feed-
through openings on the sides.
Installation sequence
Connecting to Vitodens 3..., type B3
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A
Connect LON connecting cable to the
LON coupling of the Vitodens and to the
LON connection aÖ of the Vitocom 100.
Connecting to network (LAN)
1. Plug LAN connecting cable into LAN
connection $ of the Vitocom 100.
2. Plug the free end of the LAN connect-
ing cable into a LAN connection on
the DSL router or at the on-site net-
work installation.
DSL router documentation
(on site)
Installation sequence
Connecting to Vitodens 3..., type B3 (cont.)
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Installation

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Power supply
See chapter "Switching on the
Vitocom 100" on page 21.
Installation sequence
Inserting Vitocom 100 in wall mounting bracket
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Without cover
Remove cover, see page 14.
A
AType plate
"T1" Maintenance button (see
page 26)
"T2" No function
"T3" LON key, only when integrating
the Vitocom 100 into a BMS (send
service PIN).
"T4" Reset button (see page 26)
"1" LON service indicator (green
LED)
"2" No function
"3" IP connection status (green and
yellow LED)
"4" Operating status display (green
and red LED)
"5" Display for data transfer service
interface (green LED)
Commissioning
Display and control elements
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Service

20
With cover
3 4 T1
"T1" Maintenance button (see
page 26)
"3" IP connection status (green and
yellow LED)
"4" Operating status display (green
and red LED)
Explanation of displays
LON service indicator "1"
Flashes green LON subscriber check successful (see page 22).
IP State of connection "3"
Flashes yellow/illu-
minates yellow
Establishing a connection (see page 21), or connection fault
(see page 27), to the DSL router (DHCP server), internet or
Vitodata server.
Illuminates green Connection to the Vitodata server established.
Flashes green Data transfer between the Vitocom 100 and Vitodata server
enabled.
Operating status display "4"
Illuminates red Service enabled (see page 26).
Flashes red Heating system fault.
Flashes green lon-
ger than 3 min
Fault when initialising the Vitocom 100 (see page 27).
Illuminates green "Standard mode", no heating system or Vitocom 100 fault.
Commissioning
Display and control elements (cont.)
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