voptech E02 User manual

E02 / E02C
User Manual_V1.0

Document VER Firmware VER Explanation Time
V1.0 2.0.3.3327 Initial issue 20170505

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Table of Content
Figures................................................................................................................................................................. 6
Tables .................................................................................................................................................................. 6
1 Safety Instruction ............................................................................................................................................ 9
2 Overview......................................................................................................................................................... 10
3 Installation ..................................................................................................................................................... 11
3.1 Use PoE or external Power Adapter ............................................................................................... 11
3.2 Installation ......................................................................................................................................... 12
4 Introduction to the Phone User Interface ................................................................................................... 13
4.1 Keypad ............................................................................................................................................... 13
4.2 Using Headphone ............................................................................................................................. 14
4.3 Using foot pedal................................................................................................................................ 14
4.4 Screen User Interface....................................................................................................................... 14
4.5 Web Portal ......................................................................................................................................... 15
5 Setting Up....................................................................................................................................................... 16
5.1 Network Configuration ..................................................................................................................... 16
5.2 Line Configurations.......................................................................................................................... 17
6 Using the Phone ............................................................................................................................................ 21
6.1 Making Phone Calls.......................................................................................................................... 21
6.1.1 Make / Receive Second Call ......................................................................................................... 23
6.1.2 Join / Split Two Calls (3-way Local Conference)........................................................................ 24
6.1.3 Call Transfer................................................................................................................................... 25
6.2 Using Phonebook ............................................................................................................................. 25
6.2.1 Add / Edit / Delete Contact............................................................................................................ 26
6.2.2 Add / Edit / Delete Group .............................................................................................................. 27
6.2.3 Browse and Add / Remove Contacts in Group .......................................................................... 27
6.3 Using Cloud Phonebook.................................................................................................................. 28
6.3.1 Open Cloud Phonebook................................................................................................................ 28
6.4 Call Logs............................................................................................................................................ 29
6.5 Voice Message .................................................................................................................................. 30
6.6 Do-Not-Disturb .................................................................................................................................. 31
6.7 Auto-Answering ................................................................................................................................ 31
6.8 Call Forward ...................................................................................................................................... 32
7 Phone Settings .............................................................................................................................................. 34
7.1 Adjust Audio Volume ....................................................................................................................... 34
7.2 Set Ring Tone Volume and Type..................................................................................................... 34

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7.3 Adjust LCD Energy Saving .............................................................................................................. 34
7.4 Set Device Time/Date ....................................................................................................................... 35
7.5 Set Device Language........................................................................................................................ 36
7.6 Reboot the Device............................................................................................................................. 36
7.7 Reset to Factory Default .................................................................................................................. 36
8 Web Portal...................................................................................................................................................... 37
8.1 Web Portal Authentication............................................................................................................... 37
8.2 Web Call............................................................................................................................................. 37
8.3 SYSTEM / Information ...................................................................................................................... 38
8.4 SYSTEM / Account............................................................................................................................ 38
8.5 SYSTEM / Configurations ................................................................................................................ 38
8.6 SYSTEM / Upgrade ........................................................................................................................... 39
8.7 SYSTEM / Auto Provision ................................................................................................................ 39
8.8 SYSTEM / Tools................................................................................................................................. 39
8.9 NETWORK / Basic............................................................................................................................. 39
8.10 NETWORK / Advanced................................................................................................................... 39
8.11 NETWORK / VPN............................................................................................................................. 39
8.12 LINES / SIP....................................................................................................................................... 39
8.13 LINES / Dial Peer............................................................................................................................. 43
8.14 LINES / Dial Plan ............................................................................................................................. 46
8.15 LINES / Basic Settings ................................................................................................................... 47
8.16 PHONE / Features ........................................................................................................................... 47
8.17 PHONE / Audio ................................................................................................................................ 50
8.18 PHONE / MCAST ............................................................................................................................. 51
8.19 PHONE / Time/Date......................................................................................................................... 51
8.20 PHONE / Advanced......................................................................................................................... 52
8.21 PHONEBOOK / Contacts................................................................................................................ 53
8.22 PHONEBOOK / Cloud Phonebook ................................................................................................ 53
8.23 PHONEBOOK / Blacklist ................................................................................................................ 54
8.24 PHONEBOOK / Advanced.............................................................................................................. 54
8.25 CALL LOGS ..................................................................................................................................... 54
8.26 FUNCTION KEY / Function Key..................................................................................................... 54
8.27 FUNCTION KEY / Softkey............................................................................................................... 55
9 Advanced Features ....................................................................................................................................... 56
9.1 VPN..................................................................................................................................................... 56
9.1.1 L2TP ................................................................................................................................................ 56
9.1.2 OpenVPN ........................................................................................................................................ 57
10 Trouble Shooting......................................................................................................................................... 58

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10.1 Get Device System Information .................................................................................................... 58
10.2 Upgrade to the latest software...................................................................................................... 58
10.3 Reboot Device................................................................................................................................. 58
10.4 Reset Device to Factory Default.................................................................................................... 58
10.5 Network Packets Capture .............................................................................................................. 59
10.6 Entering Post Mode and Recover System Image........................................................................ 59
10.7 Common Trouble Cases ................................................................................................................ 60
Appendix I - Icon Illustration........................................................................................................................... 61
Appendix II – Text Input from Keypad ........................................................................................................... 62
Appendix III – LED Definition .......................................................................................................................... 64

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Figures
Figure 1 - Bracket installation .................................................................................................................. 12
Figure 2 - Connecting to the Device ....................................................................................................... 12
Figure 3 - Keypad ........................................................................................................................................ 13
Figure 4 - Screen Layout / Default Standby Screen ........................................................................... 14
Figure 5 - Vertical Scroll Bar..................................................................................................................... 15
Figure 6 - Check the Device’s IP Address ............................................................................................. 15
Figure 7 - Web Portal Login Page............................................................................................................ 15
Figure 8 - Configure SIP Proxy Server Address .................................................................................. 17
Figure 9 - Configure SIP Proxy Server Port.......................................................................................... 17
Figure 10 - Configure SIP Username ...................................................................................................... 17
Figure 11 - Configure Authentication Name ......................................................................................... 18
Figure 12 - Configure SIP Authentication Password.......................................................................... 18
Figure 13 - Configure Display Name....................................................................................................... 18
Figure 14 - Enable / Disable Outbound Proxy ...................................................................................... 18
Figure 15 - Enable / Disable Sip Line...................................................................................................... 18
Figure 16 - Configure Advanced Line Options..................................................................................... 19
Figure 17 - Configure SIP Realm/Domain.............................................................................................. 19
Figure 18 - Configure Unregistered Dial................................................................................................ 19
Figure 19 - Enable / Disable Anonymous .............................................................................................. 19
Figure 20 - Configure DTMF Mode .......................................................................................................... 19
Figure 21 - Enable / Disable STUN .......................................................................................................... 19
Figure 22 - Configure Local Port.............................................................................................................. 19
Figure 23 - configure Ring Type............................................................................................................... 19
Figure 24 - Configure MWI Number......................................................................................................... 19
Figure 25 - Configure Pickup Number.................................................................................................... 20
Figure 26 - Configure Park Number ........................................................................................................ 20
Figure 27 - Configure Join Call Number ................................................................................................ 20
Figure 28 - Enable / Disable Missed Call ............................................................................................... 20
Figure 29 - Enable / Disable Feature Sync ............................................................................................ 20
Figure 30 - Enable / Disable SCA............................................................................................................. 20
Figure 31 - Default Line .............................................................................................................................. 21
Figure 32 - Dialing a Number before Audio Channel Opened.......................................................... 21
Figure 33 - Dial a Number after Audio Channel Opened ................................................................... 22
Figure 34 - Calling Remote Party............................................................................................................. 22
Figure 35 - Incoming Call Screen ............................................................................................................ 22
Figure 36 - Talking Mode Screen ............................................................................................................. 23

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Figure 37 - Call Holding Screen ............................................................................................................... 23
Figure 38 - Second Incoming Call Screen............................................................................................. 24
Figure 39 - Dual Calls.................................................................................................................................. 24
Figure 40 - Conference Call....................................................................................................................... 25
Figure 41 - Phonebook screen ................................................................................................................. 25
Figure 42 - Phonebook is Empty.............................................................................................................. 26
Figure 43 - Browsing Phonebook............................................................................................................ 26
Figure 44 - Add New Contact .................................................................................................................... 26
Figure 45 - Group List................................................................................................................................. 27
Figure 47 - Browsing Contacts in a Group............................................................................................ 27
Figure 47 - Add/Remove Contacts in a Group...................................................................................... 27
Figure 48 - Cloud Phonebook List........................................................................................................... 28
Figure 49 - Downloading Cloud Phonebook......................................................................................... 28
Figure 50 - Browsing Contacts in Cloud Phonebook......................................................................... 28
Figure 51 - Call Logs................................................................................................................................... 29
Figure 52 - Filter Call Log Type ................................................................................................................ 29
Figure 53 - New Voice Message Notification ........................................................................................ 30
Figure 54 - Voice Message Screen .......................................................................................................... 30
Figure 55 - Configure the Voice Message Number.............................................................................. 30
Figure 56 - DND Enabled on All Lines .................................................................................................... 31
Figure 57 - Configure DND on Line ......................................................................................................... 31
Figure 58 - Configure Auto-answering on Line1.................................................................................. 32
Figure 59 - Auto-answering Enabled on Line1..................................................................................... 32
Figure 60 - Select Line for Call Forward Configuration ..................................................................... 33
Figure 61 - Select Call Forward Type...................................................................................................... 33
Figure 62 - Activate Call Forward and configure Call Forward Number........................................ 33
Figure 63 - Set Delay Time for Call Forward on No Answer ............................................................. 33
Figure 67 - Web Call Controls................................................................................................................... 37
Figure 65 - Web Call, Entering Number and Select Line ................................................................... 37
Figure 66 - Global Substitution Configuration..................................................................................... 44
Figure 67 - Local Substitution Configuration....................................................................................... 45
Figure 71 - Add Prefixes Configuration.................................................................................................. 45
Figure 69 - Add Suffixes Configuration.................................................................................................. 46
Figure 70 - Deletion Configuration.......................................................................................................... 46
Figure 71 - Dial Plan Configuration......................................................................................................... 46
Figure 72 - Softkey Configuration ........................................................................................................... 55

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Tables
Table 1 - Time Settings Parameters .............................................................................................. 35
Table 2 - SIP Settings for Lines on Web ....................................................................................... 40
Table 3 - Dial Peer Settings for Lines on Web.............................................................................. 43
Table 4 - Basic Settings for Lines on Web ................................................................................... 47
Table 5 - Common Phone Feature Settings on Web ................................................................... 47
Table 6 - Audio Settings on Web ................................................................................................... 50
Table 7 - MCAST Parameters on Web ........................................................................................... 51
Table 8 - Time/Date Setting Parameters on Web ......................................................................... 51
Table 9 - DSS Key Setting Parameters on Web ........................................................................... 54
Table 10 - Trouble Cases ................................................................................................................ 60
Table 11 - Keypad Icons.................................................................................................................. 61
Table 12 - Status Prompt and Notification Icons ......................................................................... 61
Table 13 - Look-up Table of Characters........................................................................................ 62
Table 14 - DSS KEY LED State....................................................................................................... 64

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1Safety Instruction
Please read the following safety notices before installing or using this unit. They are crucial for the safe and
reliable operation of the device.
Please use the external power supply that is included in the package. Other power supply may cause
damage to the phone, affect the behavior or induce noise.
Before using the external power supply in the package, please check the home power voltage.
Inaccurate power voltage may cause fire and damage.
Please do not damage the power cord. If power cord or plug is impaired, do not use it, it may cause fire
or electric shock.
Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.
This phone is design for indoor use. Do not install the device in places where there is direct sunlight. Also
do not put the device on carpets or cushions. It may cause fire or breakdown.
Avoid exposure the phone to high temperature or below 0℃or high humidity.
Avoid wetting the unit with any liquid.
Do not attempt to open it. Non-expert handling of the device could damage it. Consult your authorized
dealer for help, or else it may cause fire, electric shock and breakdown.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe it with a soft cloth
that has been slightly dampened in a mild soap and water solution.
When lightning, do not touch power plug, it may cause an electric shock.
Do not install this phone in an ill-ventilated place. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be
familiar with standard practices for preventing accidents.

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2Overview
The new E02 IP Phone is a beginner desktop phone which increases enterprise users’ productivity at a
cost-effective price.
The new LED button status display design, intuitive to see the current state of the phone. E02 is the most
economic choice for SMB office and enterprise supervisors.
E02 inherits all features from enterprise phones, such as HD voice in handset, headset, and full-duplex
speakerphone modes, PoE, Fast/Gigabit Ethernet, QoS, secure transmission, auto-provisioning, and more.
E02 is a efficient office productivity appliance for call center. E02’s foot plate provides users the flexibility to
change DSS key definition. Meanwhile, with its convenient design of the foot plate, it can support both feet to
answer or hang up the phone, it will provide higher efficiency for call center users.”
In order to help some users who are interested to read every detail of the product, this user manual is
provided as a user’s reference guide. Still, the document might not be up to date with the newly release
software, so please kindly download updated the latest user manual from website, or contact with support if
you have any question using E02.

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3Installation
3.1 Use PoE or external Power Adapter
E02, called as ‘the device’ hereafter, supports two power supply modes, power supply from external power
adapter and E02 supports 802.3af Class 1 Power over Ethernet (PoE) complied switch (PoE not applies to
E02C).
PoE power supply saves the space and cost of providing the device additional power outlet. With a PoE
switch, the device can be powered through a single Ethernet cable which is also used for data transmission.
By attaching UPS system to PoE switch, the device can keep working at power outage just like traditional
PSTN telephone which is powered by the telephone line.
For users who do not have PoE equipment, the traditional power adapter should be used. If the device is
connected to a PoE switch and power adapter at the same time, the power adapter will be used in priority and
will switch to PoE power supply at power failure on the power adapter.
Please use the power adapter supplied and the PoE switch met the specifications to ensure the device
worked properly.

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3.2 Installation
3.2.1 Bracket installation
please follow the instructions in below picture to install the device.
Figure 1 - Bracket installation
3.2.2 Connecting to the Device
Please connect power adapter, network, PC, handset, and foot pedal to the corresponding ports as
described in below picture.
Figure 2 - Connecting to the Device
NOTICE! Power adapter is optional for both E02C and E02 model

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4Introduction to the Phone User Interface
4.1 Keypad
Figure 3 - Keypad
The above picture shows the keypad layout of the device. Each key provides its own specific function.
User should refer to the illustration in this section about the usage of each key and the description in this
document about each function.
Some keys support long-pressing function. User can press and hold the key for 1.5 seconds to trigger
the long-pressed function.
Soft Keys – These four buttons provide different functions corresponding to the soft-menu displayed on
the screen.
Standard Telephone Keys – The 12 standard telephone keys provide the same function as standard
telephones, but further to the standard function, some keys also provide special function by
long-pressing the key.
Key # - Long-pressed to lock the phone. (Default PIN is 123)
Microphone Mute - User can mute the microphone with this button during talking mode.
Hold Key - you could hold a call by pressing the key.
Headset key
Hold key
Mute key
Soft keys
Volume select key (Down key)
Lower Volume(Left key) Increase Volume (Right key)
Auto Answer key
Numeric key

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Auto Answer Key - User can enable or disable the auto answer function with this button during standby
state.
Headset key - By pressing this button once, user can turn on the audio channel of headset.
Lower(Left) / Increase(Right) Volume - In standby, ringing, ring configuration screen, user can press 2
buttons to lower/increase the ringtone volume, in talking and audio volume adjustment screen, user can
press this button to lower/increase the audio volume. (in some configuration or text editor screen, user
can press 2 buttons to switch option or move cursor to the left / right.)
Volume select key - User can select the volume adjustment type with this button during standby state. (In
some configuration or text editor screen, user can press this buttons to move cursor to the down.)
4.2 Using Headphone
To use headphone, By pressing this button once, user can turn on the audio channel of headset, ser can
dial the number before or after headphone turned on.
4.3 Using foot pedal
By pressing foot pedal once, user can turn off hook or hang up of Call.
4.4 Screen User Interface
Figure 4 - Screen Layout / Default Standby Screen
The screen user interface is mostly presented in the above layout except some prompt messages. The
upper area is the main screen to display the device’s status and information or data for viewing or editing. The
lower area is the software menu (soft-menu) buttons which will change against user’s action or device’s
status.
The above picture shows the default standby screen which is also the root of the soft-menu. The default
standby screen shows the greeting words and effective feature indications like voice message, missed call,
auto-answering, do-not-disturb, call forward, lock state, and the network connectivity. User can get back to
the default standby screen mostly by the headset key or foot plate.
The icon illustration is described in Appendix I - Icon Illustration.
In some screens, there are more items or long text to be displayed which could not fit into the screen.
They will be arranged in a list or multiple lines with a scroll bar. If user sees a scroll bar, user can use up/down
buttons or volume select key to move cursor to the down.

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Figure 5 - Vertical Scroll Bar
4.5 Web Portal
User can also use the device’s web portal to manage or operate the device. User should open the
device’s web portal page by entering the device’s IP address in a browser. To get the device IP address, user
could press the soft-menu button [Menu] -> [Status].
Figure 6 - Check the Device’s IP Address
The first screen of the device’s web portal is the login page.
Figure 7 - Web Portal Login Page
User must enter the username and password to log in to the web portal. The default username and
password are both ‘admin’. For the detail of web portal operations, please refer to 8 Web Portal.

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5Setting Up
In order to get the device ready for making and receiving phone calls, the device must be configured with
correct network configurations and at least one of the lines must be configured with an SIP telephony service.
5.1 Network Configuration
The device relies on IP network connection to provide service. Unlike traditional phone system based on
a circuit switched wire technology, IP devices are connected to each other over the network and exchange
data in packet basis based on the devices’ IP address.
To enable the device, the network parameters must be configured properly first. To configure network
parameters, user should open the network configuration screen through soft-menu [Menu] -> [Settings] ->
[Advanced Settings] -> [Network] -> [Network Settings] from standby screen.
NOTICE! If user saw a ‘Network Disconnected’ icon flashing in the middle of screen, it means
the network cable was not correctly connected to the device’s network port. Please check the cable is
connected correctly to the device and to the network switch, router, or modem.
There are three common IP configuration modes.
Dynamic Host Configuration Protocol (DHCP) – This is the automatic configuration mode by getting
network configurations from a DHCP server. Users need not to configure any parameters manually. All
configuration parameters will be getting from DHCP server and applied to the device. This is
recommended for most users.
Static IP Configuration – This option allows user to configure each IP parameters manually, including IP
Address, Subnet Mask, Default Gateway, and DNS servers. This is usually used in an office
environment or by power users.
PPPoE – This option is often used by users who connect the device to a broadband modem or router. To
establish a PPPoE connection, user should configure username and password provided by the service
provider.
The device is default configured in DHCP mode.

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5.2 Line Configurations
A line must be configured properly to be able to provide telephony service. The line configuration is like a
virtualized SIM card. Just like a SIM card on a mobile phone, it stores the service provider and the account
information used for registration and authentication. When the device is applied with the configuration, it will
register the device to the service provider with the server’s address and user’s authentication as stored in the
configurations.
To configure a line manually, user may open the line configuration screen through soft-menu button
[Menu] -> [Settings] -> [Advanced Settings] -> [Accounts] -> [SIP1] / [SIP2] -> [Basic Settings] from the
standby screen.
NOTICE! User must enter correct PIN code to be able to enter advanced settings to edit line
configuration. (The default PIN is 123)
The parameters and screens are listed in below pictures.
Figure 8 - Configure SIP Proxy Server Address
Figure 9 - Configure SIP Proxy Server Port
Figure 10 - Configure SIP Username

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Figure 11 - Configure Authentication Name
Figure 12 - Configure SIP Authentication Password
Figure 13 - Configure Display Name
Figure 14 - Enable / Disable Outbound Proxy
Figure 15 - Enable / Disable Sip Line

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Save the adjustment by pressing [Save] button when done.
For users who want to configure more options, user should use web management portal to modify or
Advanced Settings in accounts on the individual line to configure those options.
Figure 16 - Configure Advanced Line Options
Figure 17 - Configure SIP Realm/Domain
Figure 18 - Configure Unregistered Dial
Figure 19 - Enable / Disable Anonymous
Figure 20 - Configure DTMF Mode
Figure 21 - Enable / Disable STUN
Figure 22 - Configure Local Port
Figure 23 - configure Ring Type
Figure 24 - Configure MWI Number

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Figure 25 - Configure Pickup Number
Figure 26 - Configure Park Number
Figure 27 - Configure Join Call Number
Figure 28 - Enable / Disable Missed Call
Figure 29 - Enable / Disable Feature Sync
Figure 30 - Enable / Disable SCA
NOTICE! On the device, user can only configure whether STUN / Outbound Proxy is enabled, to
change the STUN / Outbound Proxy server address, user must edit in the device web portal. (Refer to
8.15 LINES / Global Settings and 8.12 LINES / SIP )