voptech VH03 User manual

VH03_Hotel Phone
User Manual_V1.0

Document VER Firmware VER Explanation Time
V1.0 2.0.2.2751 Initial issue 20161114

Table of Content
Figures................................................................................................................................................................................... 5
Tables..................................................................................................................................................................................... 6
1 Safety Instruction............................................................................................................................................................ 7
2 Overview............................................................................................................................................................................ 8
3 Installation......................................................................................................................................................................... 9
3.1 Use PoE or external Power Adapter.............................................................................................................9
3.2 Connection methods...................................................................................................................................... 10
4 Introduction to the Phone User Interface............................................................................................................... 11
4.1 Keypad................................................................................................................................................................ 11
5 Phone Settings............................................................................................................................................................... 12
5.1 Getting IP address........................................................................................................................................... 12
5.2 Checking IP address....................................................................................................................................... 12
5.3 How to enter into web setting interface.................................................................................................... 12
5.4 SIP Setting......................................................................................................................................................... 13
5.5 Memory key setting......................................................................................................................................... 13
6 Basic Operation............................................................................................................................................................. 14
6.1 Making call.........................................................................................................................................................14
6.2 Answering call.................................................................................................................................................. 14
6.3 Holding call........................................................................................................................................................14
6.4 Redialing............................................................................................................................................................ 14
7 Advance Operation....................................................................................................................................................... 15
7.1 Call transfer....................................................................................................................................................... 15
7.2 Messages waiting............................................................................................................................................ 15
8 Web Portal....................................................................................................................................................................... 16
8.1 Web Portal Authentication............................................................................................................................ 16
8.2 SYSTEM / Information.................................................................................................................................... 16
8.3 SYSTEM / Account.......................................................................................................................................... 16
8.4 SYSTEM / Configurations.............................................................................................................................. 17
8.5 SYSTEM / Upgrade.......................................................................................................................................... 17
8.6 SYSTEM / Auto Provision.............................................................................................................................. 17
8.7 SYSTEM / Tools................................................................................................................................................ 17
8.8 NETWORK / Basic............................................................................................................................................17
8.9 NETWORK / Advanced................................................................................................................................... 17
8.10 NETWORK / VPN............................................................................................................................................17

8.11 LINES / SIP.......................................................................................................................................................17
8.12 LINES / Dial Peer............................................................................................................................................21
8.13 LINES / Dial Plan............................................................................................................................................ 25
8.14 LINES / Global Settings............................................................................................................................... 25
8.15 PHONE / Features..........................................................................................................................................26
8.16 PHONE / Audio............................................................................................................................................... 28
8.17 PHONE / MCAST............................................................................................................................................ 29
8.18 PHONE / Time/Date....................................................................................................................................... 30
8.19 CALL LOGS..................................................................................................................................................... 30
8.20 FUNCTION KEY / Function Key................................................................................................................. 31
9 Advanced Features....................................................................................................................................................... 32
9.1 VPN...................................................................................................................................................................... 32
9.1.1 L2TP................................................................................................................................................................. 32
9.1.2 OpenVPN.........................................................................................................................................................32
10 Trouble Shooting.........................................................................................................................................................34
10.1 Upgrade to the latest software.................................................................................................................. 34
10.2 Reset Device to Factory Default................................................................................................................34
10.3 Network Packets Capture............................................................................................................................34
10.4 Common Trouble Cases.............................................................................................................................. 35

Figures
Figure 1- Device to Connection................................................................................................................ 10
Figure 2- Keypad........................................................................................................................................... 11
Figure 3- The Web Login page ................................................................................................................ 13
Figure 4- Memory Key Setting...................................................................................................................13
Figure 5- Global Substitution Configuration.........................................................................................22
Figure 6- Local Substitution Configuration...........................................................................................23
Figure 7- Add Prefixes Configuration..................................................................................................... 23
Figure 8- Add Suffixes Configuration..................................................................................................... 24
Figure 9- Deletion Configuration.............................................................................................................. 24
Figure 10 - Dial Plan Configuration........................................................................................................... 25

Tables
Table 1- SIP Settings for Lines on Web.................................................................................................. 18
Table 2- Dial Peer Settings for Lines on Web........................................................................................21
Table 3- Global Settings for Lines on Web............................................................................................ 25
Table 4- Common Phone Feature Settings on Web............................................................................ 26
Table 5- Audio Settings on Web................................................................................................................28
Table 6- MCAST Parameters on Web.......................................................................................................29
Table 7- Time/Date Setting Parameters on Web................................................................................... 30
Table 8- DSS Key Setting Parameters on Web..................................................................................... 31
Table 9- Trouble Cases................................................................................................................................ 35

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1 Safety Instruction
Please read the following safety notices before installing or using this unit. They are crucial for the safe and
reliable operation of the device.
Please use the external power supply that is included in the package. Other power supply may cause
damage to the phone, affect the behavior or induce noise.
Before using the external power supply in the package, please check the home power voltage.
Inaccurate power voltage may cause fire and damage.
Please do not damage the power cord. If power cord or plug is impaired, do not use it, it may cause fire
or electric shock.
Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.
This phone is design for indoor use. Do not install the device in places where there is direct sunlight. Also
do not put the device on carpets or cushions. It may cause fire or breakdown.
Avoid exposure the phone to high temperature or below 0℃or high humidity.
Avoid wetting the unit with any liquid.
Do not attempt to open it. Non-expert handling of the device could damage it. Consult your authorized
dealer for help, or else it may cause fire, electric shock and breakdown.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe it with a soft cloth
that has been slightly dampened in a mild soap and water solution.
When lightning, do not touch power plug, it may cause an electric shock.
Do not install this phone in an ill-ventilated place. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be
familiar with standard practices for preventing accidents.

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2 Overview
VH03 is newest series of phonesdesigned for hotels. Its stylish, contemporary appearance, excellent
voice quality and powerful functionality, along with matching integrated communications platforms can
replace traditional phones and can become a new generation of intelligent terminal equipment.The H-Series
hotel IP phone will look great in most hotel rooms andwill support most application requirements.In addition, it
has excellent call quality.
The VH03 accomplished powerful telephony features by combining the communications platform and
features such as call transfer, hotline,voice mail, call hold and more. The VH03 IP phones support 6
programmable keys.They can be defined according to the hotel's needs.For example, they could be
programmed with an equipment service hotline (housekeeping, ticketing, switchboard, food and beverage,
etc.) or hotel special features (alarm clock, voice mail, etc.).In addition, it has a USB port to charge your
mobile phone.
In order to help some users who are interested to read every detail of the product, this user manual is
provided as a user’s reference guide. Still, the document might not be up to date with the newly release
software, so please kindly download updated the latest user manual from website, or contact with support if
you have any question using VH03.

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3 Installation
3.1 Use PoE or external Power Adapter
VH03, called as ‘the device’ hereafter, supports two power supply modes, power supply from external power
adapter and supports 802.3af Class 2 Power over Ethernet (PoE) complied switch.
PoE power supply saves the space and cost of providing the device additional power outlet. With a PoE
switch, the device can be powered through a single Ethernet cable which is also used for data transmission.
By attaching UPS system to PoE switch, the device can keep working at power outage just like traditional
PSTN telephone which is powered by the telephone line.
For users who do not have PoE equipment, the traditional power adapter should be used. If the device is
connected to a PoE switch and power adapter at the same time, the power adapter will be used in priority and
will switch to PoE power supply at power failure on the power adapter.
Please use the power adapter supplied and the PoE switch met the specifications to ensure the device
worked properly.

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3.2 Connection methods
Please connect power adapter, network, PC, and handset to the corresponding ports as described in
below picture.
Figure 1 - Device to Connection

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4 Introduction to the Phone User Interface
4.1 Keypad
Figure 2 - Keypad
The above picture shows the keypad layout of the device. Each key provides its own specific function.
User should refer to the illustration in this section about the usage of each key and the description in this
document about each function.
Message waiting / Incoming call indicator - The light flashes when the telephone rings for incoming
calls, and when a message is waiting if the Messages Waiting Indication (MWI) is supported in the
telephone system. The light lights up when a call is on hold.
Standard Telephone Keys - The 12 standard telephone keys provide the same function as standard
telephones
Redial - By pressing ‘Redial’ button, user can redial the last dialed number.
MWI - When have a voicemail, press "information" key, you can consult to the message.
Hands-free Speaker - By pressing this button once, user can turn on the audio channel of hands-free
speaker
Microphone Mute - User can mute the microphone with this button during talking mode.
Volume -/+ - In standby, ringing, ring configuration screen, user can press 2 buttons to lower/increase
the ringtone volume, in talking and audio volume adjustment screen, user can press this button to
lower/increase the audio volume.
DSS Key
Hold
Call forward
Redial
MVI
Volume Control
Speaker
Mute
Message waiting /
Incoming call indicator
Speaker

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5 Phone Settings
In order to get the device ready for making and receiving phone calls, the device must be configured with
correct network configurations and at least one of the lines must be configured with an SIP telephony service.
The SIP must be configured properly to be able to provide telephony service.
5.1 Getting IP address
DHCP is the default setting in Network, and telephone will get the IP address from DHCP server(Router)
after the line connected.
There are three common IP configuration modes.
Dynamic Host Configuration Protocol (DHCP) – This is the automatic configuration mode by getting
network configurations from a DHCP server. Users need not to configure any parameters manually. All
configuration parameters will be getting from DHCP server and applied to the device. This is
recommended for most users.
Static IP Configuration – This option allows user to configure each IP parameters manually, including IP
Address, Subnet Mask, Default Gateway, and DNS servers. This is usually used in an office environment
or by power users.
PPPoE – This option is often used by users who connect the device to a broadband modem or router. To
establish a PPPoE connection, user should configure username and password provided by the service
provider.
5.2 Checking IP address
Pick up the handset or press hands-free key, please input “# * 111” button, then you can hear the IP
address voice information.
5.3 How to enter into web setting interface
Set the telephone through web interface.
Connect the telephone and PC in the same LAN.
Run the IE in the PC, and input the telephone IP in address bar.
Input the User name and password, both of them are admin.
Click Logon button to enter into the web setting interface.

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Figure 3 - The Web Login page
5.4 SIP Setting
Enter into the web setting interface, select Line->SIP, and fill in the items below.
Server Address
Account Name
Phone Number
Password
Click the Apply button to save the config, you can dial out after the Register Status is Registered with red
color.
5.5 Memory key setting
Enter into the web setting interface, select Function key->Function key.
Select the function and fill in the number in the value items.
Figure 4 - Memory Key Setting

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6 Basic Operation
6.1 Making call
There are two ways to make a call, using dial pad or memory button.
Lift the handset or press hands-free key.
Dial the number on the dial pad or press memory key, end with # as default.
End a call, hang up handset.
6.2 Answering call
When your telephone rings and the light flashes.
Lift the handset or hands-free key and start to talk.
End a call, hang up handset.
6.3 Holding call
While on a call, press the HOLD key the light will be on.
To retrieve a held call, press the HOLD key again.
6.4 Redialing
Press redial to dial the last number you dialed.
Lift handset or hands-free key.
Press Redial to dial the last number you dialed.

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7 Advance Operation
7.1 Call transfer
Blind transfer
During a call, you want to transfer the call to another one without talking.
Press Transfer key, get the second dial tone , and the first call held automatically。
Dial the number which you want to transfer to, and then press # button。
You will hear the busy tone, the call have been transferred successfully
Attended transfer
During a call, you want to transfer the call to another one after talking.
Press Transfer key, get the second dial tone, and the first call held automatically.
Dial the number you want to transfer to, press Redial key, the second call connected
Press Transfer key again, you will hear the busy tone, the call have been transferred successfully.
7.2 Messages waiting
When the messages waiting lights up, you need to dial the feature access code for message retrieving.
Once the messages have been retrieved, the lights up will stop. You can save your messages waiting feature
access code on a memory button, when labeled Messages.

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8 Web Portal
8.1 Web Portal Authentication
User can log in onto the device web portal to manage the device or user’s profile. User must provide
correct username and password to be able to log in.
8.2 SYSTEM / Information
User can get the system information of the device in this page including.
Model
Hardware Version
Software Version
Uptime
Last uptime
MEMInfo
And also summarization of network status,
Network Mode
MAC
IP
Subnet Mask
Default Gateway
Besides, summarization of SIP account status,
SIP User
SIP account status ( Registered / Unapplied / Trying / Timeout )
8.3 SYSTEM / Account
User may change his/her web authentication password in this page.
For users with Administrators privilege, the user can also manage user accounts by adding or deleting user
account and assign privilege and password to new account.
There are two types of user privilege, Administrators and Users. If a user account is created as Users
privilege, this account will have limited accessibility to the device and cannot change some device settings.
The user account can be used to operate the device or access the device web portal by login to the device or
its web. User should log in to device web portal with his/her username and web password.
NOTICE! The device is shipped with a default Administrators user account. The username and
password for the default accout is ‘admin’ which has been printed on the brand and model lable at the
bottom side of the device.

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8.4 SYSTEM / Configurations
Users with Administrators privilege can export or import the device configuration in this page and reset
the device to factory default.
8.5 SYSTEM / Upgrade
The device supports online upgrade by periodically checking the software release version on the cloud
server. Meanwhile, user can download the software and upgrade the device manually when there is trouble
for the device to connect to the cloud server.
8.6 SYSTEM / Auto Provision
The Auto Provision settings help IT manager or service provider to easily deploy and manage the
devices in mass volume.
8.7 SYSTEM / Tools
Tools provided in this page help users to identify issues at trouble shooting. Please refer to 10 Trouble
Shooting for more detail.
8.8 NETWORK / Basic
User can configure the network connection type and parameters in this page.
8.9 NETWORK / Advanced
The network advanced settings is often configured by IT manager to enhance the quality of service of the
device.
8.10 NETWORK / VPN
User may configure a VPN connection in this page. Please refer to 9.1 VPN for more detail.
8.11 LINES / SIP
The SIP service of the line is configured in this page.

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Table 1 - SIP Settings for Lines on Web
Parameters Description
Basic Settings
Line Status
Display the current line status at page loading. To get the up to
date line status, user has to refresh the page manually.
Username Enter the username of the service account.
Display Name Enter the display name to be sent in a call request.
Authentication Name Enter the authentication name of the service account
Authentication Password Enter the authentication password of the service account
SIP Proxy Server Address Enter the IP or FQDN address of the SIP proxy server
SIP Proxy Server Port Enter the SIP proxy server port, default is 5060
Outbound Proxy Address
Enter the IP or FQDN address of outbound proxy server
provided by the service provider
Outbound Proxy Port Enter the outbound proxy port, default is 5060
Realm Enter the SIP domain if requested by the service provider
Activate Whether the service of the line should be activated
Codec Settings Set the priority and availability of the codecs by adding or
remove them from the list.
Advanced Settings
Call Forward Unconditional Enable unconditional call forward, all incoming calls will be
forwarded to the number specified in the next field
Call Forward Number for
Unconditional Set the number of unconditional call forward
Call Forward on Busy
Enable call forward on busy, when the phone is busy, any
incoming call will be forwarded to the number specified in the next
field
Call Forward Number for Busy Set the number of call forward on busy
Call Forward on No Answer
Enable call forward on no answer, when an incoming call is not
answered within the configured delay time, the call will be
forwarded to the number specified in the next field
Call Forward Number for No
Answer
Set the number of call forward on no answer
Call Forward Delay for No
Answer Set the delay time of not answered call before being forwarded
Enable Hotline
Enable hotline configuration, the device will dial to the specific
number immediately at audio channel opened by off-hook
handset or turn on hands-free speaker or headphone
Hotline Number Set the hotline dialing number

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Hotline Delay Set the delay for hotline before the system automatically dialed it
Enable Auto Answering Enable auto-answering, the incoming calls will be answered
automatically after the delay time
Auto Answering Delay
Set the delay for incoming call before the system automatically
answered it
Subscribe For Voice Message
Enable the device to subscribe a voice message waiting
notification, if enabled, the device will receive notification from the
server if there is voice message waiting on the server
Voice Message Number Set the number for retrieving voice message
Voice Message Subscribe
Period Set the interval of voice message notification subscription
Enable DND
Enable Do-not-disturb, any incoming call to this line will be
rejected automatically
Blocking Anonymous Call Reject any incoming call without presenting caller ID
Use 182 Response for Call
waiting Set the device to use 182 response code at call waiting response
Anonymous Call Standard Set the standard to be used for anonymous
Dial Without Registered Set call out by proxy without registration
User Agent Set the user agent, the default is Model with Software Version.
Use Quote in Display Name Whether to add quote in display name
Ring Type Set the ring tone type for the line
Conference Type
Set the type of call conference, Local=set up call conference by
the device itself, maximum supports two remote parties,
Server=set up call conference by dialing to a conference room on
the server
Server Conference Number Set the conference room number when conference type is set to
be Server
Transfer Timeout Set the timeout of call transfer process
Enable Long Contact Allow more parameters in contact field per RFC 3840
Enable Missed Call Log If enabled, the phone will save missed calls into the call history
record.
Response Single Codec If setting enabled, the device will use single codec in response to
an incoming call request
Use Feature Code
When this setting is enabled, the features in this section will not
be handled by the device itself but by the server instead. In order
to control the enabling of the features, the device will send feature
code to the server by dialing the number specified in each feature
code field.

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Enable DND Set the feature code to dial to the server
Disable DND Set the feature code to dial to the server
Enable Call Forward
Unconditional Set the feature code to dial to the server
Disable Call Forward
Unconditional Set the feature code to dial to the server
Enable Call Forward on Busy Set the feature code to dial to the server
Disable Call Forward on Busy Set the feature code to dial to the server
Enable Call Forward on No
Answer
Set the feature code to dial to the server
Disable Call Forward on No
Answer Set the feature code to dial to the server
Enable Blocking Anonymous
Call Set the feature code to dial to the server
Disable Blocking Anonymous
Call
Set the feature code to dial to the server
Specific Server Type Set the line to collaborate with specific server type.
Registration Expiration Set the SIP expiration interval
Use VPN Set the line to use VPN restrict route
Use STUN Set the line to use STUN for NAT traversal
Convert URI Convert not digit and alphabet characters to %hh hex code
DTMF Type Set the DTMF type to be used for the line
DTMF SIP INFO Mode Set the SIP INFO mode to send ‘*’ and ‘#’ or ‘10’ and ‘11’
Transport Protocol Set the line to use TCP or UDP for SIP transmission
SIP Version Set the SIP version
Caller ID Header Set the Caller ID Header
Enable Strict Proxy
Enables the use of strict routing. When the phone receives
packets from the server，it will use the source IP address, not the
address in via field.
Enable user=phone Sets user=phone in SIP messages.
Enable SCA Enable/Disable SCA (Shared Call Appearance )
Enable BLF List Enable/Disable BLF List
Enable DNS SRV
Set the line to use DNS SRV which will resolve the FQDN in proxy
server into a service list
Keep Alive Type Set the line to use dummy UDP or SIP OPTION packet to keep
NAT pinhole opened
Keep Alive Interval Set the keep alive packet transmitting interval
Sync Clock Time Time Sycn with server