VTEL vista pro User manual

VTEL, Vista and the VTEL and Vista logos are trademarks of VTEL Products Corporation. All other trademarks and registered
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Copyright 2003 by VTEL Products Corporation. All rights reserved. No part of this document may be reproduced in any
form, including translation to another language, without the prior written consent of VTEL Products Corporation.
Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) (1) (iii) of the
Rights in Technical Data and Computer Software clause at DFARS 252.227-7013.
The information contained in this document is subject to change without notice. VTEL assumes no responsibility for
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Document Edition Part Number Date
First 907-1311-02 Rev A December 2003
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Chapter 1
Before You Begin
How to Get Help
You can find detailed information about the features and functionality of your Vista™ system in three locations:
Vista User Guide Provides videoconferencing basics and instructs how to use the VCS software with your
conferencing tools.
Online Help Provides detailed information about VCS software and peripheral software components. Point
your browser to www.VTEL.com/Support
www.VTEL.com/Supportwww.VTEL.com/Support
www.VTEL.com/Support.
Additional
Resources
Visit the VTEL technical website for more information about your Vista: www.VTEL.com/Support
www.VTEL.com/Supportwww.VTEL.com/Support
www.VTEL.com/Support.
Technical support is also available through your authorized VTEL reseller.
Safety
To ensure personal safety, proper functioning of the Vista system, and that you do not void the
warranty, read the following carefully:
 Do not spill liquid on VTEL components or drop objects into ventilation slots and openings.
Water and foreign objects can damage components and create hazardous operating
conditions.
 Only qualified personnel should repair or service VTEL equipment.
 Do not use VTEL products near water or in wet or damp locations.
 To prevent overheating, do not block ventilation slots or openings or put VTEL equipment
in separate enclosures unless proper ventilation is provided.
Use only the appropriate power supplies and cables. Failure to do so voids the warranty, can
damage components, and creates hazardous operating conditions.
Selecting a Site
This section describes how to select the most appropriate location for your Vista system.
Do not Do notDo not
Do not connect any power cords before or during the installation procedure
until directed to do so.
Room Location
When choosing the system location, avoid the following conditions:
 Areas of high traffic and noise
 Rooms with many windows
 General work areas
Doorways, columns, or other distracting elements should not be within the camera view.
Room Size
The room in which the system is located should be large enough so that:
 The viewing distance is appropriate for the monitor size.
 Participants can move around freely.
 Windows are not within the camera view or are covered.
 All the participants can be included in the camera range.

Audio Quality
These suggestions may enhance the audio quality in the room where the system is installed:
 Carpet the floor.
 Cover windows with curtains.
 Position microphones away from sources of noise.
 Place microphones at least five feet apart.
 Note:
Note: Note:
Note: If you have ever held a conversation in an empty warehouse with concrete floors
and can remember the way voices sound in that environment, compare that to a
conversation held in a quiet, carpeted home with soft furniture, carpeting and curtains.
The importance of sound deadening techniques to improve audio quality will become
obvious.
Video Quality
To enhance visual quality, cover windows or select a room without windows in order to decrease
glare. Keep the room well lit to avoid dark areas in the camera view.
The decor of the room should be unobtrusive. For example:
 Use a light, neutral color on the walls.
 Do not use fine patterns, weaves, or wood grain in the background.
 Do not place distracting objects in the field of view.
 Use light, non-reflective tabletops.
System Location
Requirements
When selecting a location for the system, keep these requirements in mind:
 The system must be located near a network connection and a grounded, three-pronged
power outlet. For the United States and Canada, this means a NEMA 5-15R outlet for 115-
volt AC or a NEMA 6-15R outlet for 230-volt AC. For other regions, this means a grounded
three-pronged power outlet approved by the electrical code of the region.
 The area around the system must be clean and dust-free.
 The area must be well ventilated and away from sources of heat, including direct sunlight.
 The system must not be near sources of vibration or physical shock.
 The system must be isolated from strong electromagnetic fields produced by electrical
devices (such as air conditioners, large fans, large electric motors, radio and TV
transmitters, and high-frequency security devices).

Chapter 2
Installing Cabinets
This chapter describes furniture and equipment installation.
NOTE: If you purchased a platform system (no cabinets), skip to Chapter 4.
Checking Your
Shipment
Before you begin setting up your Vista system, please verify that all of your packages and their
contents are present. Depending on which model and options you ordered, you might not have
some of the optional items mentioned in this chapter.
Overview
An assembled single-monitor system in standard furniture.
Vista Single onitor System in Standard Furniture
(Also available in Premium furniture, which supports up to 36” monitors)

Installing the
Cabinet
Prepare the system for installation in the room where it will be located.
1. After you have removed all boxes from shipping containers, carefully roll the furniture
onto the floor using the enclosed ramp and place it in an open area for assembly.
The PC and most of the system cabling was factory installed. It is
recommended pre-installed components not be removed or altered.
2. Locate the cabinet keys inside the peripherals box and unlock the front cabinet doors, if
necessary.
An assembled dual-monitor system in standard furniture.
Assembled Dual onitor System in Standard Furniture
(Also available in Premium furniture, which supports up to 36” monitors)

Chapter 3
Installing onitors
This chapter describes how to install a monitor on your VTEL cabinets.
Adding the Monitor
In order to secure the monitor to the furniture, VTEL has provided special mounting brackets. The
front bracket is factory pre-installed onto the bottom of the monitor and is designed to slide under
and lock into two cabinet-top retainers, also factory pre-installed on the cabinet. Do not attempt to
use the monitor without these brackets installed.
Pre-installed Monitor Front Bracket (Bracket shown through the monitor)
Front onitor Bracket
Add the monitor as follows:
1. Unpack the monitor and place it on top of the cabinet, facing forward.
Do not Do notDo not
Do not attempt to lift the monitor by yourself. It is very heavy.
2. Slide the monitor forward, until the lip of the front bracket locks into place between the
cabinet’s retainers. Make sure the front of the monitor is secure.
Sliding the onitor Forward to Lock into the Retainers
3. Secure the rear of the monitor by installing the rear bracket. This procedure varies,
depending on whether you are installing an s-video or XGA monitor. This bracket will
accommodate both.
A. Secure the rear of an s-video monitor by clamping down on its rear ledge.
1) Position the rear bracket as shown below.

2) Insert the long thumbscrew into the bracket and through the cabinet
top.
3) Secure the thumbscrew with the wing nut from underneath.
Securing the Rear of an S-video onitor
B. Secure the rear of an XGA monitor:
1) Remove the plated screw from the back of the monitor.
2) Position the rear bracket as shown below.
3) Use the same plated screw to fasten the bracket to the rear of the
monitor.
4) Insert the long thumbscrew into the bracket and through the cabinet
top.
5) Secure the thumbscrew with the wing nut from underneath.
Securing the Rear of an XGA onitor

Chapter 4
Adding Peripherals
After you have installed the furniture, you can place and connect peripheral equipment. A cable
bundle extends from the PC. You will use these cables to make most of the connections in this
chapter.
For more information, refer to Appendix A, which includes interconnect diagrams for each system.
Your system may be different from those mentioned in this chapter.
Most of the system cabling and PC were factory installed. It is recommended pre-installed
components not be removed or altered.
onitors
Single onitor
Connect To
Blue Monitor cable (in cable bundle) Video In/S-Video connector on monitor
Monitor power cord Power strip behind the PC unit; follow the routing of the
other cables
Dual- onitors
Connect To
Blue Monitor cable (in cable bundle) Video In/S-Video connector on primary monitor
Blue Monitor cable (coiled inside primary storage
enclosure) One end: Video In/S-Video connector on secondary monitor
Other end: Monitor 2 connector on the Vista
Power cord from the primary monitor Power strip in the primary cabinet; use a Switched outlet
Power cord from the secondary monitor Power strip in secondary cabinet
Remote Control(s)
Each monitor box contains a remote control and batteries. Insert the batteries into each remote,
and then store the remote control(s) inside the cabinet, if applicable.
VGA onitor (optional)
An optional VGA monitor can be ordered as a replacement or substitute for the control monitor.
Camera(s)
Sony™ PTZ Cameras
ounting on the onitor
Refer to the Figure below for the illustration relating to this procedure.
1. Locate the black camera-mounting bracket and separate the two plates. (One mounting
plate is labeled Camera
CameraCamera
Camera. The other is not labeled.)
2. Attach the Camera
CameraCamera
Camera mounting plate to the bottom of the camera as illustrated below by
inserting the flathead screw through the large countersunk hole. Orient the bracket so
that the curved edge is toward the front and the word Camera
CameraCamera
Camera is visible from the bottom
of the plate.
3. Orient the other bracket plate (the monitor half) so that the studs face up. Engage the
front stud into the V-slot of the camera plate.
4. Slide the plate forward until the two threaded studs at the rear of the lower plate engage
the clearance holes in the camera plate.
5. Use the two knurled nuts to secure the two halves as an assembly to the camera.
6. Make sure the mounting area (on the monitor) is free from dust, oils, or any other material
or chemicals that might prevent proper adhesion. Pre-position the entire camera
mounting assembly on top of the monitor. Mark the camera’s location on the monitor

with a pencil, outlining the desired position of the mounting bracket.
7. Remove the paper liner from the bottom of the wedge.
8. Carefully align the assembly with the location marks you made. Press down firmly over
the entire surface to set the adhesive.
ounting to the onitor
Attaching Cables to the Sony PTZ Camera
1. Unwind the large cable bundle behind the primary (or single) monitor and route the
camera cables straight up behind the monitor to the camera(s).
2. Connect cables to the Sony PTZ camera as follows:
Connect To
Yellow Camera S-Video cable (in cable bundle) S-Video connector on the back of the camera
Round, black 5-pin VISCA In cable (in cable bundle) VISCA IN connector on the back of the camera
Camera power cable (in cable bundle) DC IN power connector on the back of the camera
If purchased as a platform system, use the following table:
Connect From To
Yellow Camera S-Video cable S
SS
S-
--
-VIDEO OUT
VIDEO OUTVIDEO OUT
VIDEO OUT connector on the back of
the camera CAMERA
CAMERACAMERA
CAMERA-
--
-1
11
1 port on the back of the
expansion chassis
Round, black 5-pin VISCA In
cable VISCA IN
VISCA IN VISCA IN
VISCA IN connector on the back of the
camera COM
COMCOM
COM-
--
-2
2 2
2 port on the back of the Vista PC
Camera power cable DC IN
DC IN DC IN
DC IN power connector on the back of
the camera CAMERA
CAMERA CAMERA
CAMERA P
PP
POWER
OWEROWER
OWER connector on the back of
the Vista PC

PTZ Camera Connections
3. Route the cables down the back of the monitor.
icrophones
Attaching icrophones
The Vista has inputs for up to three tabletop microphones. Additional microphones may be added,
via mixer, through the audio Line In
Line In Line In
Line In port.
icrophone Inputs

QuickTouch RCU
(Remote Control Unit)
Batteries
Locate the ‘AAA’ batteries in the peripherals box and insert them into the QuickTouch RCU.
Connecting the IR Receiver
Connect the USB infrared receiver to one of the available USB ports on the Vista. (For appearance
sake, we recommend connecting it to one of the USB port in the back. See Appendix A.) Place the
infrared (IR) receiver on top of, or beside the monitor, and attach with the accompanying Velcro.
The receiver must have a clear line-of-sight to the RCU.
Connect To
IR Receiver USB Port on the back of the Vista
Refer to the label on the back of the Vista, if you are unsure which port is USB.
Route the cable down the back of the monitor, along with the camera cables.
Optional Wireless
Keyboard
Batteries
Locate the ‘AA’ batteries in the peripherals or keyboard box and insert eight batteries into the
wireless keyboard.
Connecting the IR Receiver
Although the wireless keyboard may be packaged with its own IR receiver, it is not necessary to
connect this receiver. The wireless keyboard will work with the same receiver, supplied with the
QuickTouch RCU.
Connect To
IR Receiver USB Port on the back of the Vista
Refer to the label on the back of the Vista, if you are unsure which port is USB.
Route the cable down the back of the monitor, along with the camera cables.
Wired
Keyboard/ ouse
Connections are as follows:
Connect To
Wired keyboard Keyboard connector on back of the PC
Wired mouse Mouse connector on back of the PC
Accessory Carts
Document Camera Cart (Optional)
Supports document camera only! Assembly instructions included in kit.
Document Camera Cart

VCR (optional)
Connect To
V
VV
VIDEO
IDEO IDEO
IDEO O
OO
OUT
UTUT
UT from VCR VCR V
VCR VVCR V
VCR VIDEO
IDEO IDEO
IDEO I
IIIN
N N
N port on the back of the expansion chassis
V
VV
VIDEO
IDEO IDEO
IDEO I
IIIN
N N
N from VCR VCR V
VCR VVCR V
VCR VIDEO
IDEO IDEO
IDEO O
OO
OUT
UTUT
UT port on the back of the expansion chassis
A
AA
AUDIO
UDIO UDIO
UDIO O
OO
OUT
UT UT
UT from VCR VCR A
VCR AVCR A
VCR AUDIO
UDIO UDIO
UDIO I
IIIN
N N
N lead of the Codec Audio cable
A
AA
AUDIO
UDIO UDIO
UDIO I
IIIN
N N
N from VCR VCR A
VCR AVCR A
VCR AUDIO
UDIO UDIO
UDIO O
OO
OUT
UTUT
UT lead of the Codec Audio cable
VCR
VCR VCR
VCR Video
VideoVideo
Video Connections
Connections Connections
Connections
VCR Video Connections
VCR
VCR VCR
VCR Audio
AudioAudio
Audio Connections
Connections Connections
Connections
VCR Audio Connections
Phone-Add
This feature is standard only on North American systems and is not available internationally. This
feature requires an analog phone line and connects to the TE
TETE
TELCO
LCOLCO
LCO port on the back of the expansion
chassis.

Tablet (optional)
To connect the tablet to your new system:
1. Plug the pen’s jack into the connector on the right side of the tablet.
2. Using the cable that came with your Tablet Kit, plug one end into the single connector on
the back of the tablet and the other into COM-1 port on the back of the Vista.
Tablet Connection

Chapter 5
Connecting Network Cables
This chapter describes the network adapter connections available for Vista systems:
 DDM
 Quad BRI
 PRI
Color-Coding BRI
Cables and
Network Ports
Quad BRI systems ship with color-coded labels for identifying network ports.
Color-coded Network Cabling and Network Port Labels
Use the cable flags by wrapping the label around the cable and adhering the sticky side of the label
together to form a flag:
Cable Flag
Flag both ends of each cable.
To label a network port, place the label adjacent to the port:
Network Port Labeling

DD Network
Adapter
Connections
The DDM network adapter supports high-speed serial data connections in the V.35, RS-449 and
RS-530 formats. Connections may be dedicated (direct connect) or dialed using the RS-366 dialing
protocol. The DDM does not connect directly to the network. Connections to Switched 56 and
ISDN networks are made, using a multiplexer, terminal adapter, IMUX or similar equipment.
Vista with Optional DD Network Adapter Card Installed
The following DDM cables are available for various types of Customer Premise Equipment (For
example, IMUX, CSU/DSU, and the Terminal Adapter):
 Ascend-specific dual port cable - connects directly from the Vista DDM board to the
proprietary Host ports of an Ascend IMUX.
 RS-449 Data/RS-366 Dialing (DB-37/DB-25).
 V.35 Data/RS-366 Dialing (Winchester/DB-25).
 RS-530 Data/RS-366 Dialing (DB-25/DB-25).
 RS-449 Direct Connect (DB-37).
Terminal Equipment Power Connection
Connect the power connector from the network terminal equipment to constant power, or one of
the Constant
ConstantConstant
Constant outlets on the power strip in the primary (single) cabinet.
Quad BRI Network
Adapter TA
Connections
The Quad BRI network adapter supports ISDN BRI networks. It requires the S/T interface from a BRI
NT1 device in an ISDN network. The board includes an IMUX, enabling you to achieve higher line
rates by connecting up to four BRI lines. Each BRI line requires an NT1 interface.
The NT1 interface may be provided by the ISDN service provider. With PBX systems, the NT1
interface is a component of the system.
This illustration shows the back of the Vista with a Quad BRI network adapter card installed:
Vista with Optional Quad BRI Network Adapter Card Installed

Connecting BRI Lines to the Quad BRI Network Adapter
You can connect as many as four lines to the Quad BRI card. If you use fewer than four lines,
connect them to the card in the order described in this table:
I PORTANT NOTE:
I PORTANT NOTE: I PORTANT NOTE:
I PORTANT NOTE: BRI ports on the Vista are numbered 1 – 4, from right to left
right to leftright to left
right to left.
Number of BRI Lines Quad BRI Ports Used
1 1
2 1 and 2
3 1,2 and 3
4 1,2,3 and 4
ISDN setup is not complete until ISDN DN (Directory Number) and, if required, SPID (Service
Provider ID) settings are configured.
After the settings are properly configured and the system is restarted, the green LED for each line
that is connected should be constantly on. If the LEDs flicker, or do not show a constant On light,
the ISDN service must be checked.
PRI Connections
T1/E1 PRI
The PRI network adapter supports T1 or E1 network connectivity, depending on the factory setup.
The board includes a CSU interface for connection directly to a PRI line. The board includes an
IMUX, enabling you to achieve higher line rates by multiplexing up to 23 B channels (T1), or 30
channels (E1) when used in PRI mode.
The illustration below shows the back of the Vista with a PRI network adapter card installed:
Vista With T1/E1 PRI Network Adapter Card Installed
Setup is not complete until ISDN or Dedicated settings are configured in the VCS software.
After the software is configured, the LED should be constantly glowing green to denote
connectivity. If the LED is red, the T1 service must be checked.

Chapter 6
Completing Setup
Turning the System
On
After you have organized all of your cables and checked your power settings, plug in the main
power strip to a grounded wall outlet. Then turn on your power strip(s), system power, Vista PC,
and monitor(s).
System Power
Open the front doors of the primary (or single) cabinet and turn on the main power. Then, do the
same for the secondary cabinet (if applicable).
onitors
The power button is located in front of the monitors.
Vista PC
Press the power button located on the front of the Vista unit. The Windows operating system and
your VCS software will automatically start. The first time you turn the system on, you will be
prompted for important information. See the next chapter for information on setting up your new
software before you make your first call.
Final Furniture
Changes
1. Place the rear door on the primary cabinet and lock it if desired.
2. Repeat Step 1 for the secondary cabinet if you have a dual monitor system.
3. Close the front doors and lock them if desired.

Chapter 7
System Controls
In the previous chapters you completed all hardware aspects of the system setup. However, before
you can operate your system for the first time, you must perform the initial software setup as
described in this chapter.
When you turn your system on, Windows will prompt you for your user information and Windows
registration key (packaged with the system). Once completed, VCS installation begins
automatically. As part of the VCS software installation, you see the Expert screen, where you can
begin the software configuration.
At a minimum, you must provide the System, Cameras and Network information. The other
settings have factory defaults that work well under most circumstances. However, if you
purchased additional options for your system, you must install them using the Installed Options
screen.
Once you have completed the configuration settings, press the Back
BackBack
Back button to automatically save
your changes and continue installing the VCS software. When the installation is finished, restart
your computer when prompted.
You can always return to the system configuration program after installation is complete if you
wish to view the current settings, or install/remove options, for example. For information on
running the system configuration program after installation, see the “Reconfiguration” section.
QuickTouch RCU
QuickTouch RCU
Rather than “switching” between devices to control your conferences, VTEL’s QuickTouch RCU is a
dual-function device that gives the user a unique setting in which to videoconference. We made it
easy for the user to switch between “modes” - from hand-held to desktop. When in the open
position, a fully functional PC keyboard is available to the user. When in closed position, the device
is used as a remote control unit. Virtually, you are in control of all applications and options when
using our QuickTouch RCU.
Features
Our new RCU adds the “extras” touch to videoconferencing. You can use the device in remote
mode, or use its fully functional keyboard to enter information as you would with our
wireless/wired keyboards. The RCU features a mouse/trackball; left- and right-click buttons that
reverse to natural keyboard positions when open; and control buttons integrated with Vista’s
options to display and send slides, toggle SmartView on or off, take a snapshot, use the VCR and
PIP functions, or access all menus through the VCS Pop
PopPop
Pop-
--
-up
upup
up. You can pan, tilt, zoom your cameras,
or press the Call
CallCall
Call button to connect to conferences. The Alert
AlertAlert
Alert button, in a future release, will allow
the user to notify/signal an SVNM operator that assistance is needed. The Profile button is not
available in release 3.0. There is more to learn about the QuickTouch RCU in the table following.
The keyboard features a “Function”
Function”Function”
Function” key which enables the alternate function of dual-use keys
such as Page Up, Page Dn, F1-F12, etc..