
Frequently asked questions:
Q: What should I do if water leaks after installation?
A: In the event of water leakage, turn off the water supply. If the water leakage is occurring at the
thread, wrap Teflon tape on the external thread. If the water leakage is occurring at the quick
connection position, insert the quick-connect fitting to the end and make sure the hoses hit the
bottom of the fitting. Contact us for solutions if the water leakage persists.
Q: Why doesn’t the TDS value lower after ltration?
A: The main purpose of this Waterdrop filter is not to remove TDS. TDS stands for total dissolved
solids, and it is basically composed of inorganic salts and a small amount of organic matter. The
filter can remove harmful substances while keeping beneficial trace elements. Please choose
Waterdrop RO system if you are looking for physical removal of TDS.
Q: When should I replace the lter?
A: The filter’s service life is related to the water quality. If the flow rate is significantly reduced or if
the water has a peculiar smell, we suggest that you replace the filter. The recommended service
life is 1 year.
Q: What substances can the lter reduce?
A: It can effectively reduce chlorine, taste, odor and other harmful substances.
Q: Why does black water come out during ushing?
A: It’s normal that black water comes out when flushing. The purpose is to remove carbon
powder remaining on the surface of filter materials. You can normally use it after flushing for 10
minutes.
1 -year quality assurance
All mechanical devices with moving parts have a normal life span and will need to be replaced
periodically. For this reason, mechanical devices such as water fittings, filter head, and faucets
have a limited replacement assurance of 1 year. No assurance is given as to the service life of any
filter cartridge, as the service life will vary based on local water conditions and water consumption.
If the product proves to be defective within 1 year from the date of purchase, please contact our
customer service department. During the assurance period, we will replace or repair any part that
is deemed to be defective if the product has not been subjected to tampering, alteration, or
improper use after delivery, and has not been repaired by the manufacturer.
We do not make any promises in the event of misuse, use in abnormal temperature conditions,
conditions outside those listed in the operating parameters, or use in commercial operations.
To disconnect
Use your thumb and index finger to press down on the lock sleeve. Use your other hand to pull
out the hose from the fitting.
Note: Please do not pull out the tubing directly, or else it will damage the fitting and cause
leakage.
Step 4: Check the leaks and ush the lter
1. In the event of water leakage, turn off the water supply. If the water leakage is occurring at
position 1, wrap Teflon tape on the external thread. If the water leakage is occurring at position 2,
3 or 4, check whether the tubing is fully inserted into the fittings. If not, insert it again until you
reach the mark on the tubing.
2. Flush the filter for 10 minutes before use.
Hot Cold
Filter system
Inlet
Outlet
1
2
34
Remove the lter Install the lter
Press
Pull
Press
Filter replacement
1. It’s recommended to turn off the water supply and
turn on the faucet to release the water pressure.
2. Rotate 1/4 turn to the left to remove the filter.
3. Take out the new filter and remove the protective cap.
4. Align the ▲ on the filter with the ● on the filter’s
head. Rotate the filter to the right for 1/4 turn until the
● on the filter aligns with the ● on the filter’s head.
Installation is completed.
5. Turn on the cold water valve and flush for 10 minutes.
Manufacturer Technical Support:
Qingdao Ecopure Filter Co., Ltd.
1-888-352-3558 (U.S.) Mon-Fri 8:00AM-5:00PM (PST)
If you encounter any problem with our product, please contact us
to get support via the purchase channel. Made in China V010