Weathermatic Smartlink Aircard User manual

www.weathermatic.com
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SL-AIRCARD SmartLink Aircard
Installation Instructions
Step 1: Installing the Aircard
1. Verify the version of
SmartLine controller is
compatible through the
Advanced menu. Only
versions 3.1 and higher are
compatible.
2. Remove the SmartLink
Aircard , accessory bag
containing screws, and
antenna from the box. On
the outside of the box and
Aircard is a label with the
Aircard 19 digit ID number.
You will need this to activate and register your Aircard
on the SmartLink Network.
3. Screw the antenna into the Aircard.
4. Run the Aircard cable up through the bottom of the
SmartLine controller case. You may need to widen an
existing hole using a drill or punch out the area indicated
on the bottom.
5. Plug the cable into the RJ-11 phone jack located inside
the controller. Ensure it is plugged in completely.
6. Verify all of the cables are out of the way and close the
panel door, ensuring it is closed completely.
7. The Aircard status will flash rapidly green until it cycles
through. This will last approximately 15-30 seconds.
8. If you have not yet activated and registered your Aircard,
the Aircard status will flash 3 green and then 1 red
indicating activation is required. See Step 2 – Setting up
your SmartLink Network Account.
9. If you have activated the Aircard through the SmartLink
Network, the Aircard status will be a solid green light
once it establishes communication. If, after activation
on the SmartLink Network, the status flashes red, please
contact the Help Desk.
10. Complete the installation by mounting the Aircard using
the screws provided in your accessory bag. The antenna
should face down.
*SmartLink is supported by the latest version of the most popular internet
browsers: Internet Explorer, Firefox, Chrome, and Safari. We recommend you
update your internet browser to the latest version to be sure of compatibility. For
example, Internet Explorer version 8 and higher is supported (version 7 and lower
is not). Go to the Help menu item – About Internet Explorer to see your browser
version number.
Step 2: Setting Up Your SmartLink Network Account
1. Go to www.smartlinknetwork.com*. Use the “Login”
button at the top right to create a new account. When
creating a new account, please fill out all required areas
marked with an asterisk*. Note: Company Name is
required. If creating a personal account, use your name
in place of the company name.
2. Once logged in, you will be taken to the Sites page.
3. To add a new site, select the “+ New Site” button at the
top of the Site page.
4. Enter the Site name and complete address.
5. Select the Save button.

www.weathermatic.com
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Help Desk: 888-484-3776
Monday – Friday 8:00 am – 5:00 pm CST
Online: support.weathermatic.com
Email: [e-mail]
6. In the selected site, select the “New Controller” button to
activate your Aircard.
7. Enter a name to identify the SmartLine controller to
which the Aircard will be connected.
8. On the outside of the box and on the Aircard is a 19
digit number. This is the Aircard ID. Enter it exactly as
shown and verify it is correct.
9. Enter location information.
10. Verify the site is correct or select another site from the
drop down menu.
11. Select the Activate button to activate the Aircard. Only
select the Activate button once.
12. The SmartLink Network will attempt to communicate
with the Aircard. If it has been installed, the controller
information will be seen once the Update has completed.
13. If you have not installed the Aircard, please see STEP 1 –
Installing the Aircard.
14. If after installation and activation on the SmartLink
Network, you receive errors, please contact the Help
Desk for further assistance. See Step 3 – Helpful
information.
SL-AIRCARD SmartLink Aircard
Installation Instructions
Troubleshooting
Controller not
supported
The controller identifies as firmware
version other than 3.10 or 3.13. Only
3.10 and higher are compatible and
supported. (Contact distributor to
upgrade.)
Could not connect The connection timed out. Usually
this is seen when the Aircard is
unplugged or requires a reset
(unplug, wait 10 seconds and plug
back in).
Connected, but no
response
The Aircard is connected, but it
cannot communicate with the
controller. This can happen if the
controller door is not completely
closed, or possibly for other
unknown controller-related reasons.
Contacting the Help Desk
If there’s a need to contact support, be prepared to provide
the following information:
• Your Name and Contact information
• Site Name
• Which status light is red on the Aircard and/or Error
message received on the SmartLink Network.
• Controller ID – This is found by opening the drop down
menu next to “Additional Controller Info” while in the
controller page.