Webasto Go User manual

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Webasto Go Mobile Charger
Webasto Charging Systems, Inc.
User Guide
5911743-A-01
Webasto Go Mobile Charger
User Guide

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Webasto Go Mobile Charger
Webasto Charging Systems, Inc.
User Guide
5911743-A-01

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Webasto Go Mobile Charger
Webasto Charging Systems, Inc.
User Guide
5911743-A-01
SAVE THESE INSTRUCTIONS
This manual contains important instructions for the Webasto Go Mobile Charger that
should be followed during installation, operation, and maintenance of the product.
TABLE OF CONTENTS
Section 1 INTRODUCTION............................................................................ 5
SYMBOL USAGE .................................................................................. 6
ABOUT YOUR WEBASTO GO MOBILE CHARGER ............................. 7
CHARGER COMPONENTS ................................................................. 10
SPECIFICATIONS ................................................................................11
Section 2 USING YOUR WEBASTO GO MOBILE CHARGER................... 13
KNOW YOUR INDICATOR LIGHTS..................................................... 14
CHARGING YOUR VEHICLE............................................................... 15
A NOTE ON AUTO-RESTART.............................................................. 16
CARE INSTRUCTIONS........................................................................ 16
Section 3 TROUBLESHOOTING................................................................. 17
TROUBLESHOOTING GUIDE ............................................................. 18
APPENDIX .................................................................................................... 21
INSTALLING THE WALL HANGER ...................................................... 22
WALL HANGER MOUNTING INSTRUCTION...................................... 22
HIGH VOLTAGE WARNING ................................................................. 23
STATE OF CALIFORNIA PROPOSITION 65 WARNINGS................... 24
FCC INFORMATION............................................................................. 24
SAFETY FEATURES ............................................................................ 25
INDEX............................................................................................................ 26
A NOTE ON CUSTOMER SUPPORT
Please have your serial number ready
when contacting customer support.
Webasto Charging Systems, Inc.
1333 S. Mayower Ave.
Monrovia, CA 91016
USA
[phone]
[email protected]

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Webasto Go Mobile Charger
Webasto Charging Systems, Inc.
User Guide
5911743-A-01

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Webasto Go Mobile Charger
Webasto Charging Systems, Inc.
User Guide
5911743-A-01
Section 1
INTRODUCTION

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Webasto Go Mobile Charger
Webasto Charging Systems, Inc.
User Guide
5911743-A-01
SYMBOL USAGE
WARNING
NOTE
Indicates information about safety practices which,
if not followed, could result in personal injury or are
necessary to prevent re or equipment overheating.
Indicates helpful information for installation or usage,
but does not contain personnel or equipment safety-
related information.
Do not operate the Webasto Go Mobile Charger on
an ungrounded power grid (e.g. IT networks). Only
operate the Webasto Go Mobile Charger on grounded
power grids.
Operating the charger at altitudes higher than 13,123 ft
(4,000 m) above sea level is not recommended.
DANGER
DANGER
Indicates information about safety practices which, if
not followed, may result in serious injury or death.
Risk of electric shock – Parts inside this product are
a risk of shock to persons.

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Webasto Go Mobile Charger
Webasto Charging Systems, Inc.
User Guide
5911743-A-01
ABOUT YOUR WEBASTO GO MOBILE CHARGER
The Webasto Go Mobile Charger is an easy-to-use, compact portable power
supply for your electric vehicle. The charger supplies and manages AC power to
your electric vehicle and is compatible with a variety of battery electric vehicles
and plug-in hybrids.
The charger operates from a 120 - 240 VAC (Single Phase) 50 - 60 Hz power source.
Key Features include:
• Compact portable design
• Overheating protection
• Quick-read status indicators
• Multiple adapters available for versatile usage in a variety of locations
• Overvoltage protection
This product must be grounded. If it should malfunction or
break down, grounding provides a path of least resistance
for electric current to reduce the risk of electric shock. This
product is equipped with an adapter having an equipment
grounding conductor and a grounding plug. The plug
must be inserted into an appropriate outlet that is properly
installed and grounded in accordance with all local codes
and ordinances.
Improper connection of the electrical outlet grounding
conductor might result in a risk of electric shock. Check
with a qualied electrician if you are uncertain whether
or not the electrical outlet is properly grounded. Do not
modify the plug provided with the product if it does not t
in the outlet. Have a proper outlet installed by a qualied
electrician.
It is recommended that electrical outlets for use with
your charger be installed by a licensed, qualied
electrician. To avoid serious injury or death, installation
must comply with the provisions of the National Electric
Code (NEC) and all local codes. In cases of conict
between local codes and the NEC, local codes shall
take precedence.
WARNING
WARNING
WARNING

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Webasto Go Mobile Charger
Webasto Charging Systems, Inc.
User Guide
5911743-A-01
Do NOT DROP the control box or coupler.
Do NOT use if stored outside the temperature range
specied.
If the cable becomes separated from the control box or
the charger coupler, DO NOT ATTEMPT TO REPAIR
THE CABLE YOURSELF. Contact your local Webasto
dealer for assistance.
When using your Webasto Go Mobile Charger, basic
precautions should always be followed, including the
following:
• See the warnings on the charger cord label.
Read the warnings before operating the
product for the rst time. Read all instructions
in this guide before using this product.
• Never use the charger with an extension cord.
• Do not plug into worn or severely degraded
plugs.
• Shock hazard – be sure the plug is fully inserted
into the wall outlet so there are no exposed
blade surfaces.
• Children should be supervised when in the
vicinity of the charger while plugged in.
• Do not put insert ngers into the electric
charge coupler.
• To reduce the risk of re, only connect the
charger to a circuit with 40 amps maximum
branch circuit overcurrent protecton in
accordance with NEC and local electrical code.
• Do not use in a commercial garage classied
for internal combustion engine vehicles due
to vapors of ammable liquids (gasoline)
being present.
WARNING
WARNING
WARNING

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Webasto Go Mobile Charger
Webasto Charging Systems, Inc.
User Guide
5911743-A-01
CAUTION: Do not connect or disconnect the adapter
from the control box while it is in use or charging, i.e.,
the adapter plug is connected to the power outlet or the
vehicle connector coupler is engaged to a vehicle inlet.
CAUTION: Do not operate the charger in a temperature
outside its operation range of -22ºF to +122ºF (-30ºC to
+50ºC).
CAUTION: Store the charger in a clean dry place in a
temperature range between of -22ºF to +185ºF (-30ºC
to 85ºC).
WARNING: Do not plug the charger into an electrical
outlet submerged in water or covered in snow.
WARNING: Do not use the charger during a severe rain,
snow or an electrical storm.
WARNING: Avoid moisture, water, snow and foreign
objects at all times.
This product will not charge and will give a fault indication
if ground is not present. Do not replace the plug with
retrot component – there are critical safety devic-
es in the plug, and the device will not operate if it is
replaced. Do not modify. This charger contains no user
modiable/repairable parts, even for experts. Keep the
charger/charge cable inside when not in use (out of
the elements / inside the garage is acceptable). Do not
use any third party adapters, as this can lead to a re.
Use only plugs o󰀨ered from Webasto with an approved
outlet. Do not unplug adapters while charging or while
charger is plugged into the wall. The outlet must be in
good condition and meet up-to-date NEC code. Make
sure cable is completely unwound before charging.
CAUTION
WARNING
NOTE

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Webasto Go Mobile Charger
Webasto Charging Systems, Inc.
User Guide
5911743-A-01
CHARGER COMPONENTS
ADAPTER
CONTROL BOX COUPLER
Release
Button
Mobile Charger
SAE Charger Coupler
(North America)
IEC Charger Coupler
(Europe)
Your Webasto Go Mobile Charger comes standard with two
adapters: one high power and one low power. Please refer to
your vehicle owner’s manual for details on included and available
adapters and accessories.

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Webasto Go Mobile Charger
Webasto Charging Systems, Inc.
User Guide
5911743-A-01
SPECIFICATIONS
Charger model: SAE (North America) IEC (Europe)
Voltage: 120-240 VAC 230 VAC
Maximum current: 32 amps max
continuous
32 amps max
continuous
Frequency: 60 Hz 50 Hz
Power draw at Idle: < 2 watts < 2 watts
During charging: < 4 watts < 4 watts
Cable length: Approximately 20 ft.
(6.1 m)
Approximately 20 ft.
(6.1 m)
Weight: 8.6 lb. (3.9 kg) 9.2 lb. (4.2 kg)
Temperature – operating: -22°F to +122°F
(-30°C to +50°C)
-22°F to +122°F
(-30°C to +50°C)
Temperature – storage: -22°F to +185°F
(-30°C to +85°C)
-22°F to +185°F
(-30°C to +85°C)
CCID environmental rating: IP67 (watertight) IP67 (watertight)
Ventilation: Not required Not required
Specications are subject to change without notice.

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Webasto Go Mobile Charger
Webasto Charging Systems, Inc.
User Guide
5911743-A-01

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Webasto Go Mobile Charger
Webasto Charging Systems, Inc.
User Guide
5911743-A-01
Section 2
USING YOUR
WEBASTO GO
MOBILE CHARGER

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Webasto Go Mobile Charger
Webasto Charging Systems, Inc.
User Guide
5911743-A-01
KNOW YOUR INDICATOR LIGHTS
The Indicator light on your charger is the rst thing you will notice when you are
about to plug or unplug your vehicle. Before getting started, here is a simple
explanation of the indicators.
AMBER FAULT
INDICATOR LIGHT
RED TROUBLE
INDICATOR LIGHT
BLUE STATUS
INDICATOR LIGHT
AMBER — FAULT
The AMBER FAULT Indicator illuminates to show the charger is rebooting after
an error. Refer to the Troubleshooting Guide in Section 3 for more information.
BLUE — STATUS
When plugged into the wall outlet, the BLUE STATUS Indicator illuminates to show
the charger is ready to use. During charging, the BLUE STATUS indicator pulses
ON and OFF every two seconds. Refer to the Troubleshooting Guide in Section 3 for
more information.
RED — TROUBLE
The RED TROUBLE Indicator illuminates when the charger detects an error. If
the RED TROUBLE Indicator illuminates, the charger will not deliver power to the
vehicle. The error must be corrected before a charging cycle can begin or continue.
Refer to the Troubleshooting Guide in Section 3 for more information.
The following indicates a normal startup safety check.
1. When rst plugged into a wall socket, the
AMBER, BLUE and RED indicators blink once.
2. Then the BLUE Indicator turns ON, followed
by a blink of the RED indicator.
3. Lastly, the BLUE indicator turns OFF,
then ON again.
This cycle will happen twice if a di󰀨erent adapter is
used from previous charge.
NOTE

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Webasto Go Mobile Charger
Webasto Charging Systems, Inc.
User Guide
5911743-A-01
CHARGING YOUR VEHICLE
1. Make sure the vehicle is in park (P).
2. Insert the adapter rmly into the control box. Then rmly insert the other
end of the adapter into the appropriate wall outlet.
NOTE: You will hear an audibile “click” when the adapter is correctly
inserted into the control box – make sure the adapter is fully inserted and
ush with the control box before inserting the other end into the wall outlet.
Otherwise, it will trigger a fault or cause a longer charge session. To remove
the adapter, rmly take hold of the adapter by the plug and pull it rmly
away from the control box.
3. When the wall plug is inserted the AMBER, BLUE and RED indicators
will blink once. Then the BLUE Indicator turns ON, followed by a blink of
the RED indicator. Lastly, the BLUE indicator turns OFF, then ON again.
If you switch adapters between charges, this startup system check will
occur twice.
4. Plug the coupler into your vehicle’s charging inlet.
a. SAE: When coupler is fully inserted there will be an audible
clicking sound.
b. IEC: The coupler will lock in place once it is fully inserted.
5. When charging begins, the BLUE STATUS Indicator pulses ON and
OFF approximately every two seconds.
6. When charging ends, the BLUE STATUS Indicator illuminates solid blue.
7. To disconnect the coupler from the vehicle charge port:
a. SAE: Press the release button on the coupler, then pull
the coupler away from the vehicle.
b. IEC: Press the vehicle’s Cord Unlock Button, then pull the
coupler way from the vehicle.
CAUTION: The control box must be
fully supported before plugging coupler
into the vehicle’s charging inlet.

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Webasto Go Mobile Charger
Webasto Charging Systems, Inc.
User Guide
5911743-A-01
A NOTE ON AUTO-RESTART
The Auto-Restart feature helps to ensure that your vehicle is charged and
ready for use when needed. A charge may be interrupted if an error is detected.
Charging resumes once the error is no longer detected. The RED TROUBLE
Indicator illuminates during an error condition.
The exception to immediate Auto-Restart is when the interruption is due to a
ground fault circuit interruption (GFI/GFCI). The charger will attempt to restart
15 minutes after this happens. After a fourth attempt to restart, the charger shuts
down and the RED TROUBLE Indicator stays ON.
If the fault persists, do not continue to try to charge your vehicle. Contact Webasto
Customer Support (see page 3).
CARE INSTRUCTIONS
Do not use hard cleaners or solvents as this may damage your Webasto Go
charger. Do not kink or place undue stress on the charger cables. If the charger
overheats, bring it out of direct sunlight.
When plugging the charger into an unfamiliar wall outlet, it
is good practice to take few minutes to observe the charging
process and conrm it is supplying the expected AC charging
power before leaving the charger unattended.
The RED TROUBLE Indicator illuminates if it is not charging.
The unit will turn OFF if a breaker or infrastructure GFI is
tripped.
For more information about how to charge your vehicle,
including charge settings and scheduling, refer to the vehicle
owner’s manual.
NOTE
To safely discontinue charging at any time, follow the disconnect
instructions in Step 7. Charging will automatically and safely
stop. The BLUE STATUS Indicator remains ON (without blinking)
when the coupler is removed.
NOTE

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Webasto Go Mobile Charger
Webasto Charging Systems, Inc.
User Guide
5911743-A-01
Section 3
TROUBLESHOOTING

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Webasto Go Mobile Charger
Webasto Charging Systems, Inc.
User Guide
5911743-A-01
TROUBLESHOOTING GUIDE:
Please refer to this Troubleshooting Guide for possible solutions to common
errors or di󰀩culties with charging your vehicle using your mobile charger.
Do not attempt to repair or service the charger yourself. There
are no user serviceable parts inside this product.
NOTE
A RED TROUBLE Indicator may be triggered by several sources including the
charger, the utility service, or the vehicle. See the Troubleshooting tips below.
The RED TROUBLE Indicator turns ON when the charger detects an error, whether
it is connected to your vehicle or not. When the RED TROUBLE Indicator is ON,
the charger will not deliver power to the vehicle. The error must be corrected before
charging begins or resumes.
CHARGER
MODE
AMBER
INDICATOR
BLUE
INDICATOR
RED
INDICATOR
MODE
EXPLANATION TROUBLESHOOTING ACTION
UNPOWERED OFF OFF OFF
THE MOBILE
CHARGER IS NOT
POWERED. IF LED
INDICATORS ARE OFF
AFTER PLUGGING THE
ADAPTER INTO THE
OUTLET, THERE MAY
BE NO POWER FROM
THE WALL OUTLET.
MAKE SURE THE OUTLET IS
OPERATIONAL AND THE CIRCUIT
BREAKER IS IN THE “ON” POSITION.
TRY USING ANOTHER OUTLET. ENSURE
ADAPTER IS FULLY INSERTED. ENSURE
THE PLUG IS NOT SEVERELY DEGRADED.
IF THE ERROR PERSISTS, CONTACT
WEBASTO CUSTOMER SUPPORT.
CHARGING OFF PULSING OFF
THE MOBILE CHARGER
IS SUCCESSFULLY
CHARGING.
NO ACTION REQUIRED.
STANDBY OFF ON OFF
THE MOBILE CHARGER
IS POWERED AND
READY TO CHARGE.
THE MOBILE CHARGER
IS NOT CHARGING THE
VEHICLE.
IF YOU EXPECT THE MOBILE CHARGER
TO BE CHARGING THE VEHICLE,
ENSURE THE VEHICLE COUPLER
IS PROPERLY INSERTED INTO THE
VEHICLE. CHECK AND ADJUST YOUR
CHARGING TIME PREFERENCES IN
SYNC. IF THE VEHICLE IS STILL NOT
CHARGING, CONTACT WEBASTO
CUSTOMER SUPPORT.
REBOOTING ON ON ON
THE MOBILE
CHARGER IS
AUTOMATICALLY
RECOVERING AFTER
ENCOUNTERING AN
ERROR.
WAIT FOR THE MOBILE CHARGER TO
RETURN TO STANDBY. IF THE MOBILE
CHARGER CYCLES FOR MORE THAN
2-3 MINUTES, UNPLUG THE VEHICLE
COUPLER. UNPLUG AND REPLUG IN
THE ADAPTER. IF THE ISSUE PERSISTS,
CONTACT WEBASTO CUSTOMER
SUPPORT.

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Webasto Go Mobile Charger
Webasto Charging Systems, Inc.
User Guide
5911743-A-01
CHARGER
MODE
AMBER
INDICATOR
BLUE
INDICATOR
RED
INDICATOR
MODE
EXPLANATION TROUBLESHOOTING ACTION
CHARGING
REDUCED ON PULSING OFF
THE MOBILE CHARGER
IS CHARGING AT A
REDUCED RATE DUE
TO OVERHEATING.
ENSURE THE ADAPTER AND CONTROL
BOX ARE PROPERLY CONNECTED.
DISCONNECT, THEN RECONNECT
THE ADAPTER.
IF THE MOBILE CHARGER IS WARM OR
IN A HOT ENVIRONMENT, TRY CHARGING
IN A COOLER AREA. TRY A DIFFERENT
OUTLET.
TRY A DIFFERENT ADAPTER IF YOU
HAVE ONE AVAILABLE.
IF THE ERROR PERSISTS, CONTACT
WEBASTO CUSTOMER SUPPORT.
CHARGING
REDUCED
(AC PLUG OR
WALL OUTLET)
1 FLASH PULSING OFF
THE MOBILE CHARGER
IS CHARGING AT A
REDUCED RATE DUE
TO OVERHEATING OF
THE ADAPTER OR THE
WALL OUTLET.
ENSURE THE ADAPTER AND CONTROL
BOX ARE PROPERLY CONNECTED.
DISCONNECT, THEN RECONNECT
THE ADAPTER.
IF THE MOBILE CHARGER IS WARM OR
IN A HOT ENVIRONMENT, TRY CHARGING
IN A COOLER AREA. TRY A DIFFERENT
OUTLET.
TRY A DIFFERENT ADAPTER IF YOU
HAVE ONE AVAILABLE.
IF THE ERROR PERSISTS, CONTACT
WEBASTO CUSTOMER SUPPORT.
USER
TROUBLE-
SHOOTING
ON OFF OFF
THE MOBILE CHARGER
HAS ENCOUNTERED A
FAULT THAT REQUIRES
TROUBLESHOOTING.
ENSURE THE ADAPTER AND CONTROL
BOX ARE PROPERLY CONNECTED.
DISCONNECT, THEN RECONNECT
THE ADAPTER.
IF THE MOBILE CHARGER IS WARM OR
IN A HOT ENVIRONMENT, TRY CHARGING
IN A COOLER AREA. TRY A DIFFERENT
OUTLET.
TRY A DIFFERENT ADAPTER IF YOU
HAVE ONE AVAILABLE.
IF THE ERROR PERSISTS, CONTACT
WEBASTO CUSTOMER SUPPORT.
NON-
RECOVERABLE
FAULT
OFF OFF ON
THERE IS AN INTERNAL
FAULT IN THE MOBILE
CHARGER THAT CAN-
NOT BE RECOVERED
TRY A DIFFERENT ADAPTER IF YOU
HAVE ONE AVAILABLE.
IF ERROR PERSISTS, CONTACT WEBASTO
CUSTOMER SUPPORT.
NON-
RECOVERABLE
FAULT
(ADAPTER)
OFF OFF 1 FLASH
THERE IS AN
INTERNAL FAULT
IN THE ADAPTER
THAT CANNOT BE
RECOVERED.
TRY USING ANOTHER ADAPTER IF YOU
HAVE ONE AVAILABLE. IF NOT, CONTACT
WEBASTO CUSTOMER SUPPORT ABOUT
OBTAINING A REPLACEMENT.
IF YOUR WARRANTY HAS EXPIRED, YOU
CAN ORDER A REPLACEMENT FROM
YOUR WEBASTO CUSTOMER SUPPORT.
GROUND
LEAKAGE
FAULT
OFF OFF PULSING
ELECTRICAL CURRENT
IS LEAKING THROUGH
A POTENTIALLY
UNSAFE PATH.
POTENTIAL SHOCK HAZARD —
IMMEDIATELY TURN OFF CIRCUIT
BREAKER FOR THE OUTLET WITHIN
HOME. DISCONTINUE USE. CONTACT
WEBASTO CUSTOMER SUPPORT ABOUT
OBTAINING A REPLACEMENT.

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Webasto Go Mobile Charger
Webasto Charging Systems, Inc.
User Guide
5911743-A-01