Widex Evoke EC ERE User manual

USER INSTRUCTIONS
THE WIDEX ENERGY CELL™
TECHNOLOGY
ERE model
Receiver-in-canal

YOUR HEARING AID
(To be filled out by the hearing care professional)
PROGRAMS
Universal Audibility Extender
Quiet Audibility Extender
Comfort Audibility Extender
Transport Audibility Extender
Urban Audibility Extender
Impact Audibility Extender
Party Audibility Extender
Social Audibility Extender
Music Audibility Extender
T Audibility Extender
M+T Audibility Extender
SPECIAL PROGRAMS
Phone Audibility Extender
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NOTE
The program names in the table are the default names. If you have chosen to
use some of the other names available, write the new names in the table. That
way you will always know which programs you have in your hearing aids.
NOTE
Read this booklet and the booklet "Ear-sets for Widex hearing aids" carefully
before you startusing your hearing aid. You should also read the user instruc-
tions for the refill unit and the cartridge.
NOTE
This hearing aid works wirelessly with the TONELINK app. We take no responsi-
bility if the hearing aid is used with any third part app or if the TONELINK app is
used with any unsupported devices.
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CONTENTS
YOUR HEARING AID...................................................................................6
Welcome...........................................................................................................6
Your hearing aid at a glance.......................................................................6
The refill unit and cartridge.........................................................................7
Important safety information.........................................................................9
Operating, storage and transportation conditions..................................... 11
Operating conditions...................................................................................11
Storage and transportation conditions....................................................12
THE HEARING AID.....................................................................................13
Indications for use..........................................................................................13
Intended use....................................................................................................13
Refilling your hearing aid.............................................................................. 13
Low energy indication................................................................................13
Daily use.......................................................................................................14
Turning the hearing aid on and off.............................................................. 16
Putting on and removing the hearing aid...................................................17
Programs.........................................................................................................18
Sound signals.................................................................................................20
Lost partner ...............................................................................................20
Program and sound adjustment...................................................................21
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Speaking on the phone with hearing aids..................................................22
CLEANING AND DRYING...........................................................................23
Cleaning tools.................................................................................................23
Cleaning the hearing aid...............................................................................23
Drying box......................................................................................................24
ACCESSORIES.......................................................................................... 25
TROUBLESHOOTING.................................................................................27
TRAVELLING ON AN AIRPLANE................................................................30
REGULATORY INFORMATION................................................................... 31
EU directives...................................................................................................33
Directive 2014/53/EU................................................................................ 33
Information regarding disposal................................................................34
FCC and ISED statements.............................................................................34
SYMBOLS................................................................................................. 37
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YOURHEARINGAID
Welcome
Congratulations on your new WIDEX EVOKE EC™ hearing aid. This hearing
aid is powered by an energy cell which is based on the fuel cell technology.
Your hearing aid should be used with the refill unit, Widex Refill Unit EEC1
model, and the cartridge, Widex Cartridge EEC1 model.
Use your hearing aid regularly, even if it takes some time getting used to it.
Infrequent users do not usually get the full benefit of a hearing aid.
NOTE
Your hearing aid and its accessories may not look exactly as illustrated in this
booklet. We also reserve the right to make any changes we consider necessary.
Your hearing aid at a glance
1
2
3
1. Ventilation cover with filter
2. Push button
3. Earwire with receiver
6

4
4. Refill valve
5
5. Left/right identification. Blue indicates
your left hearing aid, while red is for your
right hearing aid.
For further information on the ear-set, see the ear-set manual.
The refill unit and cartridge
Your hearing aid should be refilled once a day. To refill your hearing aid, use
the refill unit, which contains a cartridge.
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1
2
6
5
3
4
1. Sliding lid
2. Refill well
3. Finger grip
4. Cartridge (separate ac-
cessory)
5. Two AAA batteries
6. Battery lid
It is recommended to use the refill unit and cartridge in well-ventilated
areas.
A new cartridge contains 16 ml of 80% methanol solution, corresponding to
approximately four consecutive weeks of use for two hearing aids that are
refilled on a daily basis and approximately six consecutive weeks of use for
one hearing aid that is refilled on a daily basis.
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Important safety information
Read these pages carefully before you begin using your hearing aids, refill
unit and cartridge.
Hearing aids canbe dangerous if swallowed or used improperly. Swal-
lowing or improper usecan result in severe injury or even fatalities. In
case of ingestion, contact a doctor immediately and call the 24 Hour
National Button Battery Ingestion Hotline at [phone].
Keep hearing aids, their parts, accessories and batteries away from chil-
dren, mentally disabled people and pets.
The cartridge contains a methanol solution which is flammable and tox-
ic and can cause irritation to your skin, eyes and respiratory system.
If your skin is exposed to the methanol solution, rinse it off immediately
with plenty of water.
If your eyes are exposed to the methanol solution, rinse it off immedi-
ately with plenty of water. Seek medical attention immediately.
In case of ingestion of the methanol solution, rinse your mouth with wa-
ter immediately and try to induce vomiting. Seek medical attention im-
mediately.
Take your hearing aids out when you are not using them. This will help to
ventilate the ear canal and prevent ear infections.
Contact your doctor orhearing care professional immediately if you sus-
pect you may have an ear infection or an allergic reaction.
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Contact your hearing care professional if the hearing aid does not feel
comfortable, or if it does not fit properly, causing irritation, redness or the
like.
Remove your hearing aids before showering, swimming or using a hair
dryer.
Do not wear your hearing aids when applying perfume, spray, gels, lotion
or cream.
Do not dry your hearing aid in a microwave oven – this will damage it.
Never use other people’s hearing aids and never allow others to use
yours, as this could damage your hearing.
Never use your hearingaids in environments wherethere may be explo-
sive gases, such as in mines, oil rigs, etc.
Never try to open or repair your hearing aid yourself. Contact your hear-
ing care professional if youneed to have your hearing aid repaired.
Never use your hearingaid if it is broken,for example, if the hearing aid is
leaking more than one drop of methanol solution.
Your hearing aids contain radio communication technology. Always ob-
serve the environment in which you are using them. If any restrictions ap-
ply, you must take precautions to comply with these.
Do not expose your hearing aids to extreme temperatures or high humid-
ity. Dry the hearing aids quickly with a soft cloth if they get wet, or if you
perspire heavily.
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Never smoke while refilling the hearing aid or replacing the cartridge.
Use only theWIDEX A/S refill unit and cartridges with your hearing aids.
Use of a cartridge not recommended by WIDEX A/S may compromise the
system or createdangerous situations.
Operating, storage and transportation conditions
Operating conditions
Your hearing aid has been designed to operate in everyday life situations,
and it works in environmental conditions that are comfortable for you. You
can wear your hearing aid during flights, but you should remove it before
showering or swimming. You should only use your hearing aid briefly in a
chlorinated environment. Regular use in an environment with chlorine, will
result in a shorter lifetime for the energy cell.
The specific operating conditions for your hearing aid are listed below:
Minimum Maximum
Temperature 0°C (32°F) 50°C (122°F)
Humidity 10% rH 95% rH
Atmospheric pressure 750 mbar 1060 mbar
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The energy cell in your hearing aid adjusts to changes in environmental con-
ditions. When wearing the hearing aid in situations with sudden changes,
your hearing aid is likely to make a soft clicking or bubbly sound. In situa-
tions with extreme humidity, your hearing aid might temporarily turn off,
and then you need to let it dry.
Storage and transportation conditions
Your hearing aid is sensitive to extreme conditions such as high temperature
and should not be stored or transported in direct sunlight. See the specific
storage and transportation conditions below:
Minimum Maximum
Temperature 0°C (32°F) 50°C (122°F)
Humidity 10% rH 90% rH
You can find technical data sheets and additional information on your hear-
ing aids on https://global.widex.com.
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THEHEARINGAID
Indications for use
The hearing aid is indicated for individuals (≥22 years) with a range of hear-
ing loss from minimal (10 dB HL) to severe (90 dB HL) and all hearing loss
configurations.
It is to be programmed by licensed hearing care professionals (audiologists,
hearing aid specialists, otolaryngologists) who are trained in hearing (re)ha-
bilitation.
Intended use
The hearing aids are intended as air conduction amplification devices to be
used in everyday listening environments.
The refill unit is intended to remove leftover solution from the hearing aid
and refill the hearing aid with methanol solution.
The cartridge is intended to supply the refill unit with methanol solution and
to evaporate leftover solution.
Refilling your hearing aid
Low energy indication
When the energy level on your hearing aid is running low, the hearing aid
will play a sound signal. However, if the hearing aid suddenly runs out of
power, there may not be a warning. Refill your hearing aid as soon as possi-
ble.
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Daily use
Your hearing aids need to be refilled every day. One refill provides energy
to your hearing aid for 24 hours. We recommend that you make it a habit to
refill them at approximately the same time every day – this way your hear-
ing aids will always be ready when you need them.
Place the refill unit horizontally on a stable sur-
face, like a table. Open the refill unit by sliding
the sliding lid in the direction shown in the il-
lustration.
CLICK!
If the centre LED is solid green, click the hear-
ing aid into the refill well.
If the hearing aid is placed correctly, it will automatically start refilling. The
centre LED will pulse yellow and you might experience weak vibrations or
hear a noise from the refill unit. The refill takes less than 20 seconds.
When the refill is complete, the centre LED will turn solid green again. Re-
move the hearing aid from the refill well. The hearing aid is now ready to
use.
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You may see a wet spot or a drop of methanol solution at the hearing aid
refill valve after refilling it. Wipe it off with a soft cloth before using your
hearing aid.
You might also see some methanol solution in the refill unit well after the
refill. This will evaporate.
NOTE
Always make sure that the refill well and the hearing aid refill valve are com-
pletely clean and free of any residue before placing the hearing aid in the refill
unit.
If you have not refilled your hearing aids for several days, simply refill them
as you normally do, but note that it can take up to 45 minutes before the
hearing aids start working again after being refilled.
NOTE
If your hearing aid is turned on before refilling, it will also be turned on after
refilling. Sometimes your hearing aid will automatically turn off and on during
the refilling. Therefore, you may hear a sound signal. If your hearing aid is turned
off before refilling, it will also be turned off after refilling. To turn the hearing aid
on, press the push button.
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You should only use your refill unit and cartridge in well-ventilated areas.
For more information about the refill unit, please see the user instructions
for the refill unit.
Place the hearing aids in the enclosed end user case when you are not using
them. If they are kept in an airtight bag or container, you might experience
that they get damp and that they turn off. Take them out of the airtight bag
or container and let them breathe. Using your drying box will speed up the
evaporation.
Similarly, you might experience that the hearing aids turn off if you are
wearing very tight headgear that does not allow the hearing aids to breathe.
Make sure that the ventilation cover on the hearing aid is never blocked.
Turning the hearing aid on and off
To turn the hearing aid on, press the push button. The hearing aid will play a
sound signal to indicate that it is on, unless your hearing care professional
has deactivated this function.
To turn off the hearing aid, press and hold the push button for more than six
seconds.
NOTE
If you have two hearing aids, turn them off by pressing and keeping down the
push button for more than six seconds on both hearing aids.
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NOTE
You can also cup the hearing aid in your hand to verify that it is turned on. If it is
on, it will whistle.
Putting on and removing the hearing aid
Putting on the hearing aid
1
2
1. Insert the ear-set in the ear while holding the lower
part of the tube/earwire. Pulling the outer ear upwards
and backwards at the same time can be helpful.
2. Then place the hearing aid behind the ear. The hearing
aid should rest comfortably on the ear, close to your
head.
Your hearing aid can be fitted using different types of ear-sets. See the sep-
arate ear-set manual for more information about your ear-set.
Removing the hearing aid
Start by removing the hearing aid from behind the
ear.
Then take the ear-set carefully out of the ear canal
while you hold the lower part of the tube/earwire.
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Programs
PROGRAMS USE
Universal For everyday use
Quiet Special program for listening in quiet environ-
ments
Comfort Special program for listening in noisy environ-
ments
Transport For listening in situations with noise from cars,
trains, etc.
Impact Use this program if you prefer a clear and sharp
sound
Urban For listening in situations with changing sound
levels (in supermarkets, noisy workplaces or
similar)
Party For listening in situations when many people are
talking at the same time
Social Use this program if you are in small social gath-
erings, such as family dinners
Music For listening to music
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PROGRAMS USE
T With this program you listen through the hear-
ing aid's telecoil, which allows you to listen di-
rectly to the sound without background noise
(requires a teleloop system)
M+T This program is a combination of the hearing
aid's microphone and the telecoil. You listen to
the sound source, but can also hear other sounds
SPECIAL PROGRAMS USE
Phone This program is designed for listening to phone
conversations
NOTE
The names in the list of programs are the default names. Your hearing care pro-
fessional can also select analternative program name from a preselected list.
Then it is even easier for you to select the right program in each listening situa-
tion.
Depending on your hearing loss, your hearing care professional can activate
the Audibility Extender feature. Ask your hearing care professional if you
can benefit from this.
If your needs and preferences change over time, your hearing care profes-
sional can easily change your program selection.
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Sound signals
Your hearing aid plays sounds to inform you that certain features have been
activated or that you have changed programs. These sounds may be spoken
messages or tones, depending on how your hearing care professional has
fitted your hearing aid.
List of programs:
Program 1 Message/one short beep
Program 2 Message/two short beeps
Program 3 Message/three short beeps
Program 4 Message/four short beeps
Program 5 Message/one long beep and one short beep
Ask your hearing care professional to turn these sounds signals off if you do
not need them.
Lost partner
(Only available in selected models)
Your hearing care professional can turn on a feature in your hearing aid that
warns you whenever it loses contact with the hearing aid in the opposite
ear. You will hear a spoken message in your ear.
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