Widex EVOKE ERB2D User manual

USER INSTRUCTIONS
THE WIDEX EVOKE™ FAMILY
ERB2D model
RIC/RITE
(Receiver-in-canal/Receiver-in-the-ear)

YOUR HEARING AID
(To be filled out by the hearing care professional)
Your hearing aid series:
Zinc-air battery (steel-coloured) Silver-zinc battery (golden)
PROGRAMS
Universal Audibility Extender
Quiet Audibility Extender
Comfort Audibility Extender
Transport Audibility Extender
Urban Audibility Extender
Impact Audibility Extender
Party Audibility Extender
Social Audibility Extender
Music Audibility Extender
T Audibility Extender
M+T Audibility Extender
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SPECIAL PROGRAMS
Zen Audibility Extender
Phone Audibility Extender
SMARTTOGGLE PROGRAMS
Zen+ Audibility Extender
NOTE
The description and use of the Phone program in this user guide refer only to
normal phone conversations, not phone conversations using direct streaming
from your smartphone.
NOTE
Read this booklet and the booklet "Ear-sets for Widex hearing aids" carefully
before you start using your hearing aid.
NOTE
If you are using silver-zinc batteries, read also the booklet "Instructions for use,
ZPower rechargeable system forhearing aids" carefully.
NOTE
This hearing aid allows direct wireless control and direct sound streaming from
smartphones and other devices. For more help and information contact your
hearing care professional or visit: global.widex.com/EVOKE.
This hearing aid works wirelessly with the EVOKE app. We take no responsibility
if the hearing aidis used with any third part app or if the EVOKE app is used with
any other device.
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CONTENTS
YOUR HEARING AID...................................................................................6
Welcome...........................................................................................................6
Your hearing aid at a glance.......................................................................6
The charger...................................................................................................7
Important safety information.........................................................................8
THE HEARING AID.................................................................................... 10
Indications for use..........................................................................................10
Hearing aids with rechargeable batteries............................................... 10
Intended use...................................................................................................10
The zinc-air battery........................................................................................10
Low battery indication................................................................................11
Changing the battery.................................................................................. 11
Tamper-resistant battery drawer.............................................................12
The silver-zinc battery...................................................................................12
Inserting a rechargeable battery.............................................................. 13
Recharging your hearing aids...................................................................14
Sound signals..................................................................................................15
Lost partner ................................................................................................ 15
How to tell right from left..............................................................................15
Turning the hearing aid on and off.............................................................. 16
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Putting on and removing the hearing aid...................................................16
Programs......................................................................................................... 17
The Zen program........................................................................................19
Sound and program adjustment.................................................................20
Using a phone with your hearing aids......................................................... 21
PAIRING YOUR HEARING AID AND SMARTPHONE................................... 22
CLEANING................................................................................................23
Tools................................................................................................................23
Cleaning.......................................................................................................... 23
ACCESSORIES.......................................................................................... 25
COMPATIBILITY WITH SMARTPHONES......................................................26
TROUBLESHOOTING.................................................................................27
CERTIFIED POWER ADAPTERS FOR RECHARGEABLE SOLUTIONS...........30
REGULATORY INFORMATION................................................................... 31
EU directives....................................................................................................31
Directive 2014/53/EU.................................................................................31
Information regarding disposal.................................................................31
FCC and ISED statements..............................................................................31
SYMBOLS................................................................................................. 35
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YOURHEARINGAID
Welcome
Congratulations on your new hearing aid.
Use your hearing aid regularly, even if it takes some time getting used to it.
Infrequent users don’t usually get the full benefit of a hearing aid.
NOTE
Your hearing aid and its accessories may not look exactly as illustrated in this
booklet. We also reserve the right to make any changes we consider necessary.
Your hearing aid at a glance
ERB2D model with zinc-air batteries:
1
2
3
1. Push button
2. Nail grip
3. Earwire
5
4
4. Battery compartment
5. Left/right identification. Blue indicates your left
hearing aid while red is for your right hearing aid.
6

ERB2D model with silver-zinc rechargeable batteries:
2
1
3
1. Push button
2. Battery compartment
3. Earwire
The charger
1
2
1. Charging slot
2. LED
USB cable (to be connected to a certified power
adapter. See the "Certified power adapters for
rechargeable solutions" section).
NOTE
You should only use your charger indoors.
NOTE
Never leave the charger in direct sunlight and do not immerse it in water.
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Important safety information
Read these pages carefully before you begin using your hearing aid.
Hearing aids andbatteries can be dangerous if swallowed or used im-
properly. Swallowing or improper use can result in severe injury or even
fatalities. In case ofingestion, contact your local emergency number or
hospital immediately.
Take your hearing aids out when you are not using them. This will help to
ventilate the ear canal and prevent ear infections.
Contact your doctor orhearing care professional immediately if you sus-
pect you may have an ear infection or an allergic reaction.
Contact your hearing care professional if the hearing aid doesn't feel
comfortable, or if it doesn't fit properly, causing irritation, redness or the
like.
Remove your hearing aids before showering, swimming or using a hair
dryer.
Do not wear your hearing aids when applying perfume, spray, gels, lotion
or cream.
Do not dry your hearing aid in a microwave oven - this will ruin it.
Never use other people’s hearing aids and never allow others to use
yours, as this could damage your hearing.
Never use your hearingaids in environments wherethere may be explo-
sive gases, such as in mines, etc.
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Keep hearing aids, their parts, accessories and batteries away from chil-
dren and mentally disabled people.
Never try toopen or repair the hearing aidyourself. Contact your hearing
care professional if you need to have your hearing aid repaired.
Your hearing aids contain radio communication technology. Always ob-
serve the environment in which you are using them. If any restrictions ap-
ply, you must take precautions to comply with these.
Please note thatstreaming sound to your hearing aids at a high volume
can prevent you from hearingother important sounds such as alarms
and traffic noise. In such situations make sure to keep the volume of the
streamed sound at a suitablelevel.
Your hearing aid is very powerful and it can play sounds that exceed a
level of 132 dB. There may therefore be a risk of damaging your remain-
ing hearing.
Do not expose your hearing aids to extreme temperatures or high humid-
ity, and dry them quickly if they get wet, or if you perspire heavily.
Your hearing aids should be stored and transported within the temperature
and humidity ranges of -20°C to +55°C (-4°F to 131°F) and 10%-95% rH.
Your hearing aids are designed to operate within the temperature, humidity
and atmospheric pressure ranges of 0°C (32°F) to 50°C (122°F), 10%-95% rH
and 750 to 1060 mBar.
You can find technical data sheets and additional information on your hear-
ing aids on https://global.widex.com.
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THEHEARINGAID
Indications for use
The hearing aids are indicated for individuals older than 36 months with a
range of hearing loss from minimal (10 dB HL) to severe-to-profound (100
dB HL) and all hearing loss configurations.
They are to be programmed by licensed hearing care professionals (audiol-
ogists, hearing aid specialists, otolaryngologists) who are trained in hearing
(re)habilitation.
Hearing aids with rechargeable batteries
Hearing aids with rechargeable batteries should NOT be used by children
younger than 4 years of age or mentally disabled people.
Intended use
The hearing aids are intended as air conduction amplification devices to be
used in everyday listening environments. The hearing aids may be equipped
with the Zen program, intended to provide a relaxing sound background
(i.e. music/noise source) for adults who desire to listen to such a back-
ground in the quiet.
The zinc-air battery
Use a type 312 zinc-air battery for your hearing aid.
Always use a fresh, new battery that is precisely the kind recommended by
your hearing care professional.
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NOTE
Check that the batteryis completely clean and free of any residue before insert-
ing it in the hearing aid. Otherwise your hearing aid may not function as expec-
ted.
Never attempt torecharge a zinc-air hearing aid battery, as it could ex-
plode.
Never leave a flat battery in the hearing aids while storing them. It could
leak and ruin your hearing aid.
Dispose of used batteries as indicated on the packaging and take note of
the expiry date.
Low battery indication
When the battery is flat, a sound signal will play. If the battery drains sud-
denly there may however be no warning. We recommend carrying a spare
battery with you wherever you go.
Changing the battery
To change the battery, do as follows:
Take the adhesive tab off the new battery and make
sure there is no sticky substance left on it. Let it
"breathe" for 60 seconds.
Use the nail grip to gently swing the battery door
open and remove the old battery.
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Now place the new battery in the drawer as shown.
Close the drawer. If it doesn't close easily, the bat-
tery is not placed correctly.
If you are not using the hearing aid for a few days,
remove the battery.
NOTE
Avoid dropping your hearing aid - hold the hearing aid above a soft surface
while changing the battery.
Tamper-resistant battery drawer
If the hearing aid is going to be used by a child or a mentally disabled per-
son, you can ask your hearing care professional to provide it with a tamper-
resistant battery drawer.
To open battery drawer, use the special tool you've
received, and do as illustrated.
NOTE
This option is not available if your hearing aids use silver-zinc rechargeable
batteries.
The silver-zinc battery
Use a type 312 silver-zinc battery for your hearing aid.
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Always use a new battery supplied by your hearing care professional.
Dispose of used batteries as indicated on the packaging and take note of
the expiry date.
NOTE
Recharge the batteries before using your hearing aids.
NOTE
If you are not going to use your hearing aid for several days, remove the batter-
ies.
NOTE
Your rechargeable batteries shouldlast for approximately oneyear. Ask your
hearing care professional to change them for you when needed.
Inserting a rechargeable battery
To insert a new rechargeable battery do as follows:
Open the battery compartment.
Now place the battery in the battery compartment
with the golden side facing upwards and close the
battery compartment.
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NOTE
You can also use a zinc-air battery with your hearing aid.
NOTE
Avoid dropping your hearing aid - hold the hearing aid above a soft surface
while changing the battery.
NOTE
You can also ask your hearing care professional for help if you need to change
the rechargeable battery.
Recharging your hearing aids
Connect the USB cable into the charger and plug it
into the wall socket.
Hold your hearing aid by the earwire and gently
place it on the charging slot.
The green light will start blinking as soon as your
hearing aids start charging.
Once the hearing aids are completely charged, the
green light will stop blinking and it will be solid
green.
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NOTE
Always charge the silver-zinc batteries at temperatures between 10°C (50°F)
and 40°C (104°F).
NOTE
Don't leave the hearing aids on the charger once the batteries have been re-
charged, unless you keep the charger connected to the power supply - other-
wise the batteries will be drained.
Sound signals
Your hearing aid plays sounds to inform you that certain features have been
activated or that you have changed program. These sounds can be spoken
messages or tones.
Ask your hearing care professional to turn these sounds off if you don't need
them.
Lost partner
(Only available in selected models)
Your hearing care professional can turn on a feature in your hearing aid that
warns you whenever it loses contact with the hearing aid in the opposite
ear. You will hear a spoken message in your ear.
How to tell right from left
The hearing aid for your right ear has a red mark. The hearing aid for your
left ear has a blue mark.
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Turning the hearing aid on and off
To turn the hearing aid on, close the battery door. The
hearing aid will play a sound signal to indicate that it is
on, unless your hearing care professional has deactiva-
ted this function.
To turn off the hearing aid, pull the battery door
downwards.
NOTE
Don't forget to turn off the hearing aid when it is not in use.
Putting on and removing the hearing aid
Putting on the hearing aid
1
2
1. Insert the ear-set in the ear while holding the lower
part of the tube/earwire. Pulling the outer ear upwards
and backwards at the same time can be helpful.
2. Then place the hearing aid behind the ear. The hearing
aid should rest comfortably on the ear, close to your
head.
Your hearing aid can be fitted using different types of ear-sets. See the sep-
arate ear-set manual for more information about your ear-set.
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Removing the hearing aid
Start by removing the hearing aid from behind the
ear.
Then take the ear-set carefully out of the ear canal
while you hold the lower part of the tube/earwire.
Programs
PROGRAMS USE
Universal For everyday use
Quiet Special program for listening in quiet envi-
ronments
Comfort Special program for listening in noisy envi-
ronments
Transport For listening in situations with noise from
cars, trains, etc.
Impact Use this program if you prefer a clear and
sharp sound
Urban For listening in situations with changing
sound levels (in supermarkets, noisy work-
places or similar)
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PROGRAMS USE
Party For listening in situations with many people
talking at the same time
Social Use this program if you are in small social
gatherings, such as family dinners
Music For listening to music
T With this program you listen through the
hearing aid's telecoil, which allows you to lis-
ten directly to the sound without background
noise (requires a teleloop system)
M+T This program is a combination of the hearing
aid's microphone and the telecoil. You listen
to the sound source, but can also hear other
sounds
SPECIAL PROGRAMS USE
Zen Plays tones or noise for a relaxing sound
background
Phone This program is designed for listening to
phone conversations
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SMARTTOGGLE PROGRAMS USE
Zen+ This program is similar to Zen but allows you
to listen to different types of tones or noise
NOTE
The names in the list of programs are the default names. Your hearing care pro-
fessional can also select analternative program name from a preselected list.
Then it is even easier for you to select the right program in each listening situa-
tion.
Depending on your hearing loss, your hearing care professional can activate
the Audibility Extender feature. Ask your hearing care professional if you
could benefit from this.
If your needs and preferences change over time, your hearing care profes-
sional can easily change your program selection.
The Zen program
Your hearing aidmay be provided with a unique optional listening program
called Zen. It makes musicaltones (and sometimesa rushing noise) in the back-
ground.
If you perceive a decrease in loudness or tolerance of sounds, speech not
to be as clear, or worsening tinnitus, contact your hearing care professio-
nal.
Use of the Zen program may interfere with hearing everyday sounds, in-
cluding speech. It should not be used when it is important to be able to
hear such sounds. Switch the hearing aid to a non-Zen program in these
situations.
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Sound and program adjustment
If you have two hearing aids, the push button can be programmed in several
ways:
As a dedicated program button:
To change programs, just press the button. To access and exit SmartToggle
programs, press and hold the push button down for more than one second
(this setting is optional). Once you have accessed the SmartToggle pro-
gram, you can change among the different Zen styles selected for you by
short presses on the button.
As a dedicated sound adjustment button:
Press the button on one hearing aid if you’d like more audibility and more
volume. If you need to turn down the volume or you’d like more comfort,
press the button on the other hearing aid.
Agree with your hearing care professional which hearing aid should turn up
the volume and which hearing aid should turn down the volume.
A long push (more than one second) on either of your hearing aids will mute
the sound. To unmute the sound, press the push button on your right hear-
ing aid briefly (this setting is optional).
As a combined program and sound adjustment button:
If you have this option, press the button on your right hearing aid if you’d
like more audibility and more volume. If you need to decrease the volume or
if you’d like more comfort, just press the button on your left hearing aid. A
long press on either of your hearing aids will change programs.
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