Wideye iSavi SH-100 User manual

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SAFETY INSTRUCTIONS
For safety and protection, please read the user guide before using the Satellite Terminal, iSavi
TM
Model: SH-100. In particular, do read this safety section carefully. Keep this safety information
where you can refer to it, if necessary.
The following general safety precautions must be observed during all phases of operation,
service and repair of this equipment. Failure to comply with these precautions or with specific
warnings elsewhere in this user guide violates safety standards of design, manufacture and
intended use of the equipment.
Addvalue Innovation Pte Ltd assumes no liability for the customer’s failure to comply with these
requirements.
Hazard Symbols
Avoid touching the metal plate of the Transceiver (bottom/rear) during continuous operation that
are marked with this symbol, otherwise it may result in injury.
Evitez de toucher la plaque métallique de l'émetteur-récepteur (bas / arrière) pendant le
fonctionnement continu qui sont marqués par ce symbole, sinon il peut causer des blessures.
“HOT”
Antenna Radiation Warning
During transmission the embedded antenna in the radiates high power levels of radio frequency
energy. This radiation is considered a health hazard to any personnel that come close to the
antenna.
It is important to maintain a distance of at least 1 metre between the transmitting antenna and
any personnel.
Service
Users should not attempt to access the interior of the transceiver. Only qualified personnel
authorized by its manufacturer may service the device. Failure to comply with this rule will result
in the warranty being void.

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Battery Safety
Use only Addvalue-supplied or approved AC adapters with the terminal and for recharging the
batteries.
The use of batteries that are not Addvalue-supplied or approved may pose increased safety risks.
Do not dispose of batteries in a fire, as they may explode.
Batteries may burn or explode if damaged.
Do not dismantle, open, bend or cut cells or batteries.
Do not attempt to modify or remanufacture the battery.
Do not immerse or expose the battery to water or other liquids.
In the event of a battery leak, avoid the contents coming into contact with the skin or the eyes. If
this does happen, flush the affected areas with water and seek medical help as appropriate.
CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS
ATTENTION
IL Y A DANGER D’EXPLOSION S’IL Y A REMPLACEMENT INCORRECT DE LA BATTERIE,
REMPLACER UNIQUEMENT AVEC UNE BATTERIE DU MEME TYPE OU D’UN TYPE
ÉQUIVALENT RECOMMANDÉ PAR LE CONSTRUCTEUR.
METTRE AU REBUT LES BATTERIES USAGÉES CONFORMÉMENT AUX INSTRUCTIONS
DU FABRICANT.

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COPYRIGHT
© Copyright 2014 Addvalue Innovation Pte Ltd.
All rights reserved. This publication and its contents are proprietary to Addvalue Innovation Pte
Ltd. No part of this publication may be reproduced in any form or by any means without the
written permission of Addvalue Innovation Pte Ltd., 8, Tai Seng Link, Level 5 (Wing 2), Singapore
534158.
WARRANTY
Addvalue Innovation Pte Ltd has made every effort to ensure the correctness and completeness
of the material in this document. Addvalue Innovation Pte Ltd shall not be liable for errors
contained herein. The information in this document is subject to change without notice. Addvalue
Innovation Pte Ltd makes no warranty of any kind with regard to this material, including, but not
limited to, the implied warranties of merchantability and fitness for a particular purpose.
TRADEMARKS
All trademarks, marks, names, or product names referenced in this publication are the property of
their respective owners, and Addvalue Innovation Pte Ltd neither endorses nor otherwise
sponsors any such products or services referred to herein.
Wideye, the Wideye logo, iSavi and iSavi logo are either trademarks or registered trademarks of
Addvalue Technologies Ltd and/or its affiliates in Singapore and/or other countries.
Microsoft, Windows and Internet Explorer are registered trademarks of Microsoft Corporation in
the U.S.A. and/or other countries
INMARSAT is a trademark of the International Mobile Satellite Organization. The Inmarsat LOGO
and the trademark IsatHub are trademarks of Inmarsat (IP) Company Limited. All trademarks are
licensed to Inmarsat Limited.
IOS is a trademark or registered trademark of Cisco in the U.S. and other countries.
Android and Google Chrome are either trademarks or registered trademarks of Google Inc.
Macintosh, Mac OS, iPhone, iPad and Safari are trademarks or registered trademarks of Apple
Inc., registered in the U.S. and other countries.
Java is registered trademark of Oracle and/or its affiliates.
Firefox is registered trademark of Mozilla Foundation
All other company and product names may be the registered trademarks or trademarks of their
respective owners.
iSavi
TM
Model : SH-100 User’s Guide

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REGULATORY INFORMATION
Federal Communication Commission Notice
FCC Identifier: QO4-ISAVISH100
USE CONDITIONS:
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
This device may not cause harmful interference, and this device must accept any interference
received, including interference that may cause undesired operation.
NOTE:
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and
radiates radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
· Consult the dealer or an experienced radio/TV technician for help.
IMPORTANT NOTE: EXPOSURE TO RADIO FREQUENCY RADIATION
This Device complies with FCC & IC radiation exposure limits set forth for an uncontrolled
environment. The Antenna used for this transmitter must be installed to provide a separation
distance of at least 1 metre from all persons and must not be co-located or operating in
conjunction with any other antenna or transmitter.
FCC CAUTION:
Any Changes or modifications not expressly approved by the manufacturer could void the user’s
authority, which is granted by FCC, to operate this Satellite Terminal, iSavi
TM
. Model: SH-100

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Industry Canada Statement:
IC Identifier: 5023B-SH100ISAVI
This device complies with Industry Canada license-exempt RSS-170 and RSS-GEN210
standard(s). Operations subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including interference that may
cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio
exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne
doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
IMPORTANT NOTE: Radiation Exposure Statement
This equipment complies with IC radiation exposure limits set forth for an uncontrolled
environment. This antenna used for this transmitter must be installed to provide a separation
distance of at least 1 metre from all persons and must not be co-located or operating in
conjunction with any other antenna or transmitter.
NOTE IMPORTANTE: l'exposition aux radiations
Cet appareil est conforme aux limites d'exposition aux rayonnements définies pour un
environnement non contrôlé. Cette antenne utilisée pour ce transmetteur doit être installé pour
fournir une distance de séparation d'au moins 100cm de toutes les personnes et ne doit pas être
co-localisées ou opérant en conjonction avec une autre antenne ou émetteur.
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a
built-in patch and maximum 8dBi gain (or lesser) approved for the transmitter by Industry
Canada. To reduce potential radio interference to other users, the antenna type and its gain
should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than
that necessary for successful communication.
Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut
fonctionner avec une antenne d'un type et d'un 8dBi gain maximal (ou inférieur) approuvé pour
l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique
à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la
puissance isotrope rayonnée quivalente (p.i.r.e.) ne dépassepas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.

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Declaration of Conformity:
Addvalue Innovation Pte Ltd., 8, Tai Seng Link, Level 5 (Wing 2), Singapore 534158.
declares under our sole responsibility that the Product, brand name as Wideye and model:
SH-100 Satellite Terminal , iSavi to which this declaration relates, is in conformity with the
following standards and/or other normative documents:
ETSI EN 301 489-1, -17, -19, -20, ETSI EN 301 681, ETSI EN 300 328, EN 50385,
EN 50371, ITU-R M.1480, IEC 60950 – 1 AND EN 60950-1,
We hereby declare that all essential radio test suites have been carried out and that the above
named product is in conformity to all the essential requirements of Directive 1999/5/EC.
The Conformity Assessment procedure referred to Article 10 and detailed in Annex [III] or [IV] of
Directive 1999/5/EC has been followed with involvement of the following notified body(ies):
TIMCO ENGINEERING, INC., P.O BOX 370, NEW BERRY, FLORIDA 32669.
Identification mark: 1177 (Notified Body number)
The technical documentation relevant to the above equipment are held at:
· Addvalue Innovation Pte Ltd., 8, Tai Seng Link, Level 5 (Wing 2), Singapore 534158.
· Signed by
Mr. Tan Khai Pang (Chief Technology Officer, July 17, 2014) and
Mr. Prabakar Kuttaniseeri (Manager-Quality Management, July 17, 2014).

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SAFETY INSTRUCTIONS.......................................................................................................................... 1
COPYRIGHT................................................................................................................................................. 4
WARRANTY ................................................................................................................................................. 4
TRADEMARKS ............................................................................................................................................ 4
REGULATORY INFORMATION(TBC)..................................................................................................... 5
1 INTRODUCTION.................................................................................................................................. 9
Key Features ...........................................................................................................................................9
Configuration Interface ........................................................................................................................... 9
System Requirements............................................................................................................................10
2 GETTING STARTED......................................................................................................................... 11
Point the terminal and connect to the network...................................................................................... 13
Accessing data and calls ....................................................................................................................... 15
3 NAVIGATING THE WEB CONSOLE ............................................................................................. 17
Menu Overview ..................................................................................................................................... 17
Status of Terminal................................................................................................................................ 17
Data.......................................................................................................................................................... 19
Data Profile Setting...............................................................................................................................19
Firewall Protection Setting....................................................................................................................21
Access Rights Setting according to MAC address................................................................................24
Telephony............................................................................................................................................... 26
SIP Setting.............................................................................................................................................26
SMS.......................................................................................................................................................... 27
Compose a new SMS ............................................................................................................................27
View Received SMS .............................................................................................................................28
View Sent SMS..................................................................................................................................... 28
View Draft SMS....................................................................................................................................29
Settings................................................................................................................................................... 30
Create Account for Web Console Access .............................................................................................30
Change SSID and Wi-Fi Password ....................................................................................................... 31
Configure SIM Security ........................................................................................................................33
Terminal Settings ..................................................................................................................................34
Firmware Upgrade ................................................................................................................................35
Important Information and Log File ..................................................................................................... 36
Language............................................................................................................................................... 36
Support..................................................................................................................................................36
4 TROUBLESHOOTING AND FAQ................................................................................................... 37
5 CARE AND MAINTAINENCE.......................................................................................................... 42
Appendix A: Antenna Pointing LED Status Table ........................................................................... 43
Appendix B: Technical Specifications ............................................................................................... 47
Appendix C: IsatHub Coverage Map................................................................................................... 49

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1 INTRODUCTION
Your iSavi
TM
satellite terminal is specially designed to be compact and easy to use with a
standby battery lifespan that is comparable to laptops and smart phones. Together with a
corresponding service package from Inmarsat, your iSavi
TM
can meet the data and voice
communications needs for the modern global business traveler, NGO field workers and many
more types of user.
K
Ke ey y F Fe ea at tu ur re es s
• Built-in 802.11 b/g/n access point with 30 metre range (with built in Wi-Fi antenna).
• Data connectivity using Wi-Fi
• Voice connectivity using VoIP over Wi-Fi
• iSavi
TM
terminal management via web console or smart phone and tablet Control app
• Detachable rechargeable battery compartment with built-in charging circuit
• Single unit with integrated antenna (all-in-one)
• Easy antenna pointing (with audio tone and LED feedback )
• Lightweight, robust, reliable
• IP65 Compliant (dust tight and protected against water jets)
C
Co on nf fi ig gu ur ra at ti io on n I In nt te er rf fa ac ce e
The user may configure the iSavi
TM
terminal via three different configuration interfaces:
1) Web Console
2) Smart phone and tablet Control app*
3) Voice app* (VoIP configuration for voice calls)*
*Supplied separately- Search for IsatHub on your iOS or Android device (App Store or Google
Play).

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S
Sy ys st te em m R Re eq qu ui ir re em me en nt ts s
Network
Requirements
• IEEE 802.11b/g/n wireless clients
• Inmarsat iSatHub Micro-SIM card
Browser based Web
Console
Requirements
Smart devices or
personal
computer
with the following
operating systems:
• iOS or Android
TM,
• Windows®, Macintosh
®
, or Linux-based operating system
Recommended Browsers:
• Google Chrome
TM
• Safari
®
• Internet Explorer
®
• Firefox
®
Users have to ensure they have the latest version of Java
TM
installed where
necessary. Visit www.java.com to download the latest version.
IsatHub Control app
and
Voice app
Requirements
Smart phone or tablet:
iOS 6 or higher (minimum requirement: iPhone 4 / iPad 3 )
Android 4.1 or higher

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2 GETTING STARTED
Note: The antenna is embedded inside the transceiver.

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iSavi terminal control
Your iSavi
TM
can be controlled in 2 ways:
1. Web console: Any browser provides access to configure and operate the terminal. See
Section 3 NAVIGATING THE WEB CONSOLE.
2. IsatHub Control app: The application is designed for everyday administration of your iSavi
terminal including managing data usage and sharing the data connection with other
devices. It provides a more limited set of functionality than the web console functionality.
The app for smart phones and tablets is available from App Store or Google Play for iOS
or Android devices respectively.

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P
Po oi in nt t t th he e t te er rm mi in na al l a an nd d c co on nn ne ec ct t t to o t th he e n ne et tw wo or rk k
Make sure you place your iSavi
TM
outside with a clear view of the sky. Your iSavi
TM
needs be
pointed towards the sky in the correct direction to ensure connection to the Inmarsat satellite
network.
Turn on the terminal by pressing the Power Button for five seconds.
It takes around one to two minutes for your iSavi
TM
to power up and enter antenna pointing
mode.
There are three methods for antenna pointing:
1. LED visual pointing mode
2. Audio assisted pointing mode
3. Control app pointing assist
LED Visual Pointing Mode
By default, the antenna pointing is in LED Mode.
Note:
Once the network is available, all the four tilt and turn LEDs will turn off after one minute.
The LEDs of ‘Power’ button and ‘Exit Pointing Mode’ button may sometimes hard to see
under bright sunlight. Use the signal strength indicator in the Control app or web console in
bright environments.
If LEDs display any other pattern of illumination, please refer to Appendix A: Antenna
Pointing LED Status Table
For safety reasons, never stand closer than one metre in front of your iSavi
TM
terminal’s transceiver when it is connected to the network.

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Audio Assisted Pointing Mode
1. The terminal is in LED visual pointing mode by default. To switch into Audio assisted
pointing mode, press and hold ‘Exit Pointing Mode’ button for 5 seconds.
2. The four arrow LEDs will change into flashing green pattern when antenna pointing audio
mode is activated, refer Appendix A: Antenna Pointing LED Status Table.
3. The beeping sound indicates the signal strength. The frequency of the beeping will become
higher when the signal is stronger.
4. First, tilt the terminal up to 45 degrees from the horizontal.
5. Now turn the terminal slowly until the beeping frequency is maximized.
6. Finally, tilt the terminal up or down and fine tune the position onto further increase the
beeping frequency.
7. ‘Exit Pointing Mode’ button will turn to flashing green when the signal strength is good
enough for network registration.
8. Press the ‘Exit Pointing Mode’ button to exit antenna pointing mode and start network
registration.
9. Once the network is registered, all the four tilt and turn LEDs will turn off after one minute
and ‘Exit Pointing Mode’ button is green colour.
Note:
You can switch back to LED Visual Pointing Mode when the global beam is not acquired by
pressing the ‘Exit Pointing Mode” button for five seconds before registered to network.
You are recommended to use Appendix A: Antenna Pointing LED Status Table as a guideline.
Once the network is available, all the four tilt and turn LEDs will turn off after one minute.
The LEDs of ‘Power’ button and ‘Exit Pointing Mode’ button may sometimes hard to see under
bright sunlight.
Antenna Pointing using the IsatHub Control app
1. Before using this method, download the application from App Store or Google Play for iOS
or Android devices respectively. Data downloaded over the iSavi is chargeable, so use a
free data service to acquire these apps where possible.Refer to GETTING STARTED.
2. Open the Control app with smart phone or tablet.
3. Follow the on screen instructions and press ‘Pointing assist’ for specific help.

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A
Ac cc ce es ss si in ng g d da at ta a a an nd d c ca al ll ls s
When you first access data over the network, you may need to enter the APN username and
password supplied to you with your SIM card by your service provider. Please make sure you have
these available.
Refer to the Data Profile section for the setting if required.

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Refer to the section Status of Terminal.
Note:
Signal strength need to be at least 42dBHz and above for an acceptable service to commence.
You may check the signal strength and registration status using home page of web console or
the smart phone Control app.
If the signal strength level indicated in the web console is low under registered condition, you can
slowly adjust the terminal angle and monitor the signal strength displayed in web console.
Turn off the terminal by pressing the ‘Power’ button for five seconds.

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3 NAVIGATING THE WEB CONSOLE
Menu Overview
DATA TELEPHONY SMS SETTING
Data Profile SIP Setting Compose Accounts Terminal Settings
- Reboot Terminal
Firewall Inbox Wi-Fi
- Factory Reset
- Setup
- System Info - Firmware Upgrade
- Incoming Rule Sent - Wireless Setting
- Outgoing Rule
- Security Setting Terminal Info
Drafts
- Information
Device Management
SIM Security
- Logs
-SIM PIN - Call Log
-Terminal to SIM
Language
Support
Status of Terminal
The Home page provides the status information of the terminal, pointing information and allows
a data connection to be established.
Navigate to Home page in order to check for the following status:

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Status Indicates registration and data connection status.
Signal Indicates terminal received signal strength.
GPS Indicates GPS information
Battery Indicates available capacity of the battery.
Temperature Indicates current operating temperature status.
Click “Activate Data Connection” or “Deactivate Data Connection” in order to activate or
deactivate data connection.
Note:
Signal strength must be 42 dB or above for the iSavi
TM
terminal to successfully connect or
register to the network. Signal strength can be improved by pointing more accurately.
If the signal strength level indicated in the web console is low under registered condition, you can
slowly adjust the terminal angle and monitor the signal strength displayed in web console.

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Data
D
Da at ta a P Pr ro of fi il le e S Se et tt ti in ng g
Navigate to Data > Data Profile in order to modify the connection type.
Connection profile defines the connection type. User can select from a list of profiles to be the
default primary profile and connection type.
Note: From a smart phone or tablet, the Control app will always use the connection profile
defined as default
You can create your customized primary profile.
Profile Name
Change the profile name as desired.
Access Point Name (APN)
By default, the APN from your SIM card will be selected.
Follow these steps to change the Access Point Name (APN):
i. Select User Defined.
ii. Enter the new APN in the field space provided (e.g. BGAN.INMARSAT.COM).
iii. Enter the username and password if required (these details have been supplied by your
service provider).

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IP Configuration
By default, a Dynamic IP Address is selected.
To use a Static IP Address:
i. Select Static IP Address and enter the IP Address in the space provided.
Limited Connection
You can control the data usage of the user by setup the limited connection time or volume.
Note:
The data connection will be automatically deactivated when the volume had reached the defined
limit.