Wyrestorm SW-0501-HDBT User manual

Thank you for choosing this WyreStorm product.
Please read these instructions carefully before installing to avoid complications later.
Copyright © 2015 WyreStorm Technologies | wyrestorm.com
SW-0501-HDBT
5x1 Presentation Switcher/Scaler with Mic Input | CEC Control (1080p to 100m/328ft)
Installation Guide

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SW-0501-HDBT HDBaseT Presentation Switcher/Scaler Installation Guide | 160211-1512
IMPORTANT! Safety Information
Safety Classifications
Note:
Provides special information for installing, configuring, and operating the equipment.
IMPORTANT!
Provides special information that is critical to installing, configuring, and operating the
equipment.
CAUTION!
Provides special information on avoiding situations that may cause damage to
equipment.
WARNING!
Provides special information on avoiding situations that may cause physical danger to
the installer, end user, etc.
ELECTRIC SHOCK!
The source power poses an electric shock hazard that has the potential to cause
serious injury to installers and end users.
ELECTRICAL DISCONNECT:
The source power outlet and power supply input power sockets should be easily
accessible to disconnect power in the event of an electrical hazard or malfunction.
WEIGHT INJURY!
Installing some of the equipment requires two installers to ensure safe handling during
installation. Failure to use two installers may result in injury.
Safety Statements
1. Read these instructions in their entirety and retain a copy for later reference.
2. Follow all instructions and heed all warnings.
3. Do not expose this apparatus to rain, moisture, sprays, drips or splashes and ensure that no objects containing liquids are placed on the
apparatus, including cups, glasses and vases.
4. Do not place this unit in a confined space such as enclosed shelving, cabinets or bookshelves. Ensure the unit is adequately ventilated.
5. To prevent the risk of electric shock or fire hazard due to overheating, do not cover the unit or obstruct ventilation openings with material,
newspaper, cardboard or anything that may restrict airflow into the unit.
6. Do not install near external heat sources such as radiators, heat registers, boilers or any device that produces heat such as amplifiers or
computers and do not place near sources of naked flame.
7. Unplug apparatus from power supply during lightning storms or when unused for long periods of time.
8. Protect the power cable from being walked on, pinched or restricted in any way, especially at plug connections.
9. Only use attachments/accessories specified by the manufacturer.
10. Units contain non-serviceable parts - Refer all servicing to qualified service personnel.
IMPORTANT!
Do Not Hot swap HDMI or HDBaseT connections - Please insert and extract cables carefully with the power SWITCHED OFF. Power is
passed along transmissions so connecting and disconnecting cables while powered can result in damage to circuitry or possible injury.

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Contents
IMPORTANT! Safety Information...................................................................................................................................... 2
1.Product Overview .......................................................................................................................................................... 4
Key Features ......................................................................................................................................................................................................4
In the Box ...........................................................................................................................................................................................................4
Front Panel .........................................................................................................................................................................................................5
Rear Panel..........................................................................................................................................................................................................6
Specifications .....................................................................................................................................................................................................7
2.Wiring and Connections ............................................................................................................................................... 8
HDMI and VGA Wiring........................................................................................................................................................................................8
Microphone Wiring..............................................................................................................................................................................................8
Audio In Wiring ...................................................................................................................................................................................................8
Audio Out Wiring ................................................................................................................................................................................................8
Local Area Network (LAN) Wiring.......................................................................................................................................................................8
HDBaseT Wiring.................................................................................................................................................................................................8
IR Wiring.............................................................................................................................................................................................................9
Remote I/O Control Device Wiring .....................................................................................................................................................................9
RS-232 Wiring ..................................................................................................................................................................................................10
3.Installation.................................................................................................................................................................... 12
Basic Wiring Diagram .......................................................................................................................................................................................12
Audio/Video Connections .................................................................................................................................................................................13
Control and LAN Connections..........................................................................................................................................................................14
4.Switcher Configuration ............................................................................................................................................... 15
First Time Use Configuration............................................................................................................................................................................ 15
Accessing the Web User Interface (Web-UI).................................................................................................................................................... 15
Configuring Source Auto Switching ..................................................................................................................................................................15
Configuring EDID Operation.............................................................................................................................................................................16
Configuring the Audio Output ...........................................................................................................................................................................16
Display Power Management Configuration ...................................................................................................................................................... 17
Changing Web-UI Login Password .................................................................................................................................................................. 17
Rebooting and Restoring Factory Defaults.......................................................................................................................................................18
Viewing Switcher Information ...........................................................................................................................................................................18
5.Troubleshooting .......................................................................................................................................................... 19
6.Warranty and Service .................................................................................................................................................. 20
Warranty Limits & Exclusions ........................................................................................................................................................................... 20
Obtaining Warranty Service..............................................................................................................................................................................20
7.Glossary of Terms ....................................................................................................................................................... 21
Publication Disclaimer .................................................................................................................................................... 22

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1. Product Overview
The SW-0501-HDBT allows for up to 4 HDMI and 1 VGA inputs (+audio). The internal scaler provides instant source switching by
matching the resolution of the sink device up to 1920x1200p. There is also an adjustable microphone input with selectable phantom
power, which can be mixed with source audio and sent via the audio output. Signal transmission is via HDMI or by HDBaseT for
transmission up to 100m. PoH and control signals can be all sent to the RX-70-4K HDBaseT receiver (sold separately).
Key Features
4 HDMI inputs & 1 VGA input
HDBaseT Output with PoH up to 100m
Duplicate HDMI output
Fast seamless switching, with auto-scaler up to 1920x1200
Auto switching between sources, uses last-in/first-out logic
Audio inputs for microphone, and VGA audio embed
Use either dynamic or condenser mics with switchable phantom power
Rotary knob on front panel for Mic gain control
5x I/O ports for signal switching and LED out for desk-mounted connection panel
Automatic CEC trigger on output—Switcher can send power commands to sink devices via CEC or RS-232 Port
Controls power of sink devices, according to the status of input sources via CEC, or RS-232. Supports Bi-directional IR and RS-232
pass-through
Control via RS-232 or LAN
Built-in Web UI for customization of sink device power on/off and advanced settings
In the Box
1x SW-0501-HDBT Presentation Switcher/Scaler
1x AC Power Cord
1x 11-pin Screw Down Phoenix Connector
1x 5-pin Screw Down Phoenix Connector
2x 4-pin Screw Down Phoenix Connector
4x 3-pin Screw Down Phoenix Connector
2x Mounting brackets
1x Quickstart guide

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Front Panel
Mic Gain
Adjusts the gain of the Mic Input from 0 to 40db.
HDMI Input 1-4
Selection
Press to select an HDMI input as the current source. An illuminated LED indicates the currently selected
HDMI source.
VGA Input Selection
Press to select VGA input as the current source. An illuminated LED indicates the currently selected source
is VGA.
Status
Flashing (at 2 second intervals): The SW-0501-HDBT is operating normally.
(Power)
Solid: The SW-0501-HDBT is powered On.

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Rear Panel
AC Power
Connect to a 100~240V AC 50/60Hz AC mains outlet.
Phantom Power
On: Provides 48V DC 100mA to a microphone connected to Mic In
Off: No power supplied –Use this setting for dynamic (passive) microphones.
Mic In
3-pin Screw Down Phoenix Connector
Connect to a microphone to allow for combining with selected source audio.
IMPORTANT!
Verify that Phantom Power switch on the rear panel is set to Off before connecting dynamic (passive)
microphones.
Audio In
3-pin Screw Down Phoenix Connector
Connect to the analog audio output of the VGA source connected to the VGA In. Audio signal received on
this port is played only when the VGA input is selected.
Audio Out
3-pin Screw Down Phoenix Connector
Connect to the line level input of an audio pre-amplifier or powered speaker for audio output from selected
sources.
Contact In/
LED Out
11-pin Screw Down Phoenix Connector
Connect to a remote I/O control device such as a panel switch for selecting inputs remotely.
RS-232 1-2
4-pin Screw Down Phoenix Connector
RS-232 1 is used for controlling the SW-0501-HDBT via an external control system.
RS-232 2 is used for controlling local devices such as connected sources.
Refer to RS-232 Wiring for more details.
IR
5-pin Screw Down Phoenix Connector
Used to send and receive IR signals to/from the remote display location via HDBaseT.
RS-232
3-pin Screw Down Phoenix Connector
Used to send RS-232 signals to/from devices connected to an HDBaseT receiver via the HDBaseT Out port.
Refer to RS-232 Wiring for more details.
Reset
Press and hold for 5 seconds while the SW-0501-HDBT is powered on to restore factory default settings.
HDMI In 1-4
19-pin type A HDMI female digital video/audio input.
Supports HDMI and DVI/D (requires adapter-not included).
VGA In
15-pin VGA VESA (DSUB 15)
Connect to DSUB 15 VGA output of device such as a computer
15-pin VGA cable is required.
HDMI Out
19-pin type A HDMI female digital video/audio input.
Supports HDMI and DVI/D (requires adapter-not included).
HDBaseT Out
8-pin RJ-45 female
Connect to an HDBaseT receiver.
LAN
8-pin RJ-45 female | 10/100 Mbps auto-negotiating
Connect to a network router or switch for accessing the Web UI or IP Control.

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Specifications
Audio and Video
Audio Formats
2ch analog/2ch PCM
Video Resolution
HDMI: Up to 1920x1200p@60Hz
VGA: Up to 1920x1200@60Hz
Color Depth
36bit
Maximum Pixel Clock
275MHz
Communication and Control
HDBaseT
EDID | CEC | PoH | Bi-directional pass-through IR and RS-232
HDMI
EDID | CEC
DVI/D supported with adapter (not included)
Ethernet
10/100 Mbps auto-negotiating
IR
Bi-directional pass-through over HDBaseT (no switcher control)
RS-232
Switcher Input Selection | Local Device (1x) |
Bi-directional pass-through over HDBaseT (1x)
CEC
Power Management for display connected via HDMI or HDBaseT
Contact Closure
Switcher Input Selection with LED Feedback
Front Panel Buttons
Switcher Input Selection with LED Feedback
Power
Input Power
100~240V AC 50/50Hz
Max Power Consumption
26.5W
PoH
48V 15.4W
Microphone Phantom Power
48V DC 100mA
Environmental
Operating Temperature
32°F ~ 113°F (0°C ~ 45°C)
10% ~90%, non-condensing
Storage Temperature
-4°F to ~ 158°F (-20°C ~ +70°C)
10% ~ 90%, non-condensing
Dimensions and Weight
Height
50mm / 1.9in
Width
220mm / 8.6in
Depth
270mm / 10.6in
Weight
2.0kg / 4.40lbs
Regulatory
Safety and Emission
CE | FCC

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2. Wiring and Connections
WyreStorm recommends that all wiring for the installation is run and terminated prior to making connections to the switcher. Read
through this section in this entirety before running or terminating the wires to ensure proper operation and to avoid damaging equipment.
HDMI and VGA Wiring
WyreStorm recommends using pre-terminated VGA and
HDMI cables due to the complexity of these connector
types. Using pre-terminated cables will ensure that these
connections are accurate and will not interfere with the
performance of the product.
Microphone Wiring
The Mic In uses a 3-pin phoenix connector (supplied).
Audio In Wiring
The switcher contains an Audio In that is used to sync
audio with video from the VGA input. This connection uses
a 3-pin phoenix connector (supplied).
Audio Out Wiring
The switcher contains an Audio Out that can be used to
distribute the audio throughout the room by connecting to
an audio pre-amplifier or powered speaker. This
connection uses a 3-pin phoenix connector (supplied).
Note:
The Audio Out is disabled by default and the output level
can be adjusted to suit the environment.
Refer to Enabling / Disabling the Audio Output on how to
enable and Adjusting the Audio Output Level to set the
output level.
Local Area Network (LAN) Wiring
LAN wiring follows the EIA T568B standard.
HDBaseT Wiring
HDBaseT wiring follows the EIA T568B standard.
IMPORTANT! HDBaseT Wiring Guidelines
The use of patch panels, wall plates, cable extenders,
kinks in cables, and electrical or environmental
interference can have an adverse effect on HDBaseT
transmission limiting performance. Steps should be
taken to minimize these factors (or remove completely)
during installation for best results.
While similar in nature, the HDBaseT protocol is
different than Ethernet and voltages provided for PoH
can be higher than those provided by PoE. For this
reason, never connect an HDBaseT link to an Ethernet
router or switch to avoid damaging the connected
devices.

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Supported Video Resolutions
The type of category cable used and the distance between
the switcher and receiver can restrict the available video
resolution.
Cable
Type
Range
Supported Resolution
Cat5e/6
100m/328ft
1080p@60Hz 36bit
Cat6a
100m/328ft
1080p@60Hz 36bit
1080p@60Hz 48bit
1080p@60Hz 3D
Note:
When connected to a class B HDBaseT receiver, the
supported distance is limited to 70m/230ft 1080p.
IR Wiring
The IR port on the switcher is used to send IR to a remote
device via HDBaseT and to a local device from the remote
location. In addition to the standard In and Out port
contains pins that can provide 5V DC to power an IR
Receiver or an IR Emitter with talkback.
Remote I/O Control Device Wiring
The SW-0501-HDBT may be controlled using a contract
closure remote I/O device. Connection uses an 11-pin
phoenix connector that also provides LED feedback to the
device for all 5 inputs.

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RS-232 Wiring
There are 3 different RS-232 connections on the SW-0501-HDBT that use 2 different connectors.
RS-232 1 - Control of the SW-0501-HDBT using a 4-pin phoenix connector.
RS-232 2 - Control of local devices using a 4-pin phoenix connector.
RS-232 - Control of devices in a remote location by sending control signals via HDBaseT using a 3-pin phoenix connector.
RS-232 Connection Guidelines
The following wiring diagrams show the pinouts for the switcher. While not shown, connect the TX (transmit) to RX (receive) pins at the
control system or PC side of the cable. Most control systems and computers are configured for Digital Terminal Equipment (DTE) where
pin 2 is RX and pin 3 is TX This can vary from device to device, refer to the documentation for the connected device for pin functionally
to ensure that the connect connections can be made.
Method 1 - Individual Ports for Switcher and Device Control
This is the preferred method for switcher, local, and remote device control when there are multiple ports available on the control system.
Use Method 2 - Shared Port for Switcher and Remote Device Control to control the switcher and remote devices via a single RS-232 port
on the control system.

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Method 2 - Shared Port for Switcher and Remote Device Control
Use this method for switcher and remote device control when there is a single port available on the control system.
Use Method 1 - Individual Ports for Switcher and Device Control to control the switcher, local, and remote devices via multiple RS-232
ports on the control system.
Note:
This method can only be used if the switcher will not be controlling a local device using RS-232 2 as the port will be used to jump the
signal to the HDBaseT RS-232.

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3. Installation
Basic Wiring Diagram

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Audio/Video Connections
The following steps provide for connection of sources and displays to the switcher for basic operation. After completing these steps,
sources can be selected using the front panel buttons. For advanced control using the Web UI, I/O switching devices, or RS-232, see
Control and LAN Connections.
IMPORTANT!
Do not connect or disconnect (hot plug) the HDMI or HDBaseT connections while the switcher is powered on. Doing so may cause
damage to the switcher or connected devices.
1. Install the SW-0501-HDBT on a solid flat surface such as a cabinet or rack shelf located in a dry, well ventilated area.
2. Connect the sources to the switcher:
Note:
While not shown, sources may be routed through desk plates located on table or in podiums.
Connect HDMI sources to HDMI In 1-4 using an HDMI cable from a high quality brand such as WyreStorm Express.
(Optional) Connect the VGA Out from a VGA source to the VGA In. Connect the audio out for the VGA source to the Audio In
using a cable terminated per the Audio In Wiring section.
(Optional) Connect a microphone to the Mic In using a cable terminated per the Microphone Wiring section.
IMPORTANT!
Verify that Phantom Power switch on the rear panel is set to Off before connecting dynamic (passive) microphones.
oIf using a microphone requiring 48V DC to power On, ensure that the Phantom Power switch on the rear panel is set to On
position.
oThe gain for the microphone can be adjusted using the Mic Gain knob located on the front panel of the switcher.
3. (Optional) Connect the Audio Out on the switcher to an input of an Audio Amplifier using a cable terminated per the Audio In Wiring
section.
4. Connect the HDMI Out to a local display device such as a projector or HDTV.
5. Connect the HDBaseT Out on the switcher using a cable terminated per the HDBaseT Wiring section.
6. Connect the opposite end of the HDBaseT cable to a WyreStorm HDBaseT receiver, switcher, or 3rd party display device with built-
in HDBaseT receiver.

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Control and LAN Connections
While the SW-0501-HDBT may be controlled using the front panel buttons, in most installations this may not be possible due to the
switcher being hidden in a rack or cabinet. Control of the switcher in these installations is via either a contact closure switching device or
RS-232.
Additional control connections are available to control display devices that are connected to the switcher either locally via HDMI or
remotely via HDBaseT.
Local Area Network (LAN) Connection
In order to access the built-in Web UI or send/receive Ethernet signals over HDBaseT, the switcher must be connected to a LAN. There
are 2 LAN ports each specific to a function on the switcher.
1. Connect the LAN port to an Ethernet router or switch using a high quality Ethernet cable to send/receive Ethernet signals to/from
connected HDBaseT transmitters and/or receivers.
Refer to the Local Area Network (LAN) Wiring section for termination pinouts.
I/O Switching Devices
Contact closure hard button switching devices like those found in presentation podiums may be used to control the switcher. The
switcher even has connections for LEDs to indicate the currently selected source.
1. Connect the Contact In port on the switcher to the buttons on the I/O control device using a cable terminated per the Remote I/O
Control Device Wiring section.
2. Connect the LED Out port on the switcher to the LEDs on the I/O control device using a cable terminated per the Remote I/O
Control Device Wiring section.
RS-232 Control of Switcher and Connected Devices
There are three RS-232 ports on the SW-0501-HDBT that have various functions and wiring options.
Refer to the RS-232 Wiring section for connection details.
IR Control of Remote and Local Device via HDBaseT
The HDBaseT port supports Bi-directional IR which allows for devices at the remote location to be controlled via IR from the source
location. Additionally, devices at the source location can be controlled from the remote location.
1. Connect the IR port on the switcher to an IR Receiver and emitter at the switcher location using a cable terminated per the IR Wiring
section.

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4. Switcher Configuration
IMPORTANT!
The IP Address of the switcher is set to 198.162.1.1 by default. Seeing as this address is also shared with most routers, the switchers IP
Address must be changed prior to operation. Perform the steps outlined in First Time Use Configuration before using the switcher for the
first time.
First Time Use Configuration
The following steps must be performed before using the switcher.
1. Disconnect the Ethernet cable and disable wireless and restart the PC.
2. Connect the LAN port on the switcher directly into the Ethernet port on a PC and power on the PC.
3. Once the PC starts, open any browser and enter 192.168.1.1 into the address bar.
4. In the open dialog enter the Username and Password.
Default- Username: admin / Password: admin
5. In the open window, navigate to System > Network.
6. Set the following parameters:
Before setting a new IP Address ensure that it recorded so that the switcher may be accessed once a new IP Address is set.
IP Mode:
Static
IP Address:
IP Address to set –Must be outside of routers DHCP range.
Netmask:
Netmask used by the router - Usually 255.255.255.0
Gateway:
Gateway used by the router - Usually 0.0.0.0
2. Click Apply after entering the above information.
3. Reboot the switcher by power removing power for 10 seconds and then reapplying power.
4. Disconnect the PC from the switcher, enable wireless and/or reconnect the Ethernet port to a router or switch.
5. Connect the LAN connection on the switcher to the same router or switch as the PC.
Accessing the Web User Interface (Web-UI)
Before accessing the Web-UI, ensure that the switcher and PC are on the same network.
To access the Web-UI:
1. Open any browser and enter the IP Address assigned in step 6. Set the following parameters: in the First Time Use Configuration
section into the browsers address bar.
2. In the open dialog enter the Username and Password.
Default- Username: admin / Password: admin
Configuring Source Auto Switching
By default, the SW-0501-HDBT is set to automatically switch between sources based on signal. If this is not the desired operation, auto
switching can be disabled.
1. Access the Web-UI. See Accessing the Web User Interface (Web-UI)
2. Navigate to: Functions > Video
3. Select Enable or Disable in the Auto Input Signal Detect drop down list.
4. Click Apply to save the changes.

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Configuring EDID Operation
By default, the switcher resolution output to the display will be based on the display’s Extended Display Identification Data (EDID).
However, should the need arise, a specific output resolution can be used if the other connected display only supports a lower resolution.
1. Access the Web-UI. See Accessing the Web User Interface (Web-UI)
2. Navigate to: Functions > Output Timing
3. To set the output resolution using the displays EDID:
A. Select Auto in the Output Timing drop down list to set the output resolution using the displays EDID.
B. Select the resolution in the Output Timing drop down list that matches the lowest resolution supported by both displays.
4. Click Apply to save the changes.
Configuring the Audio Output
The Audio Out is disabled by default and the output level can be adjusted to suit the environment.
Enabling / Disabling the Audio Output
1. Access the Web-UI. See Accessing the Web User Interface (Web-UI)
2. Navigate to: Functions > Audio
3. Select Enable in the Mute drop down list to turn on the audio out.
Select Disable to turn off the audio out (default setting).
4. Click Apply to save the changes.
Adjusting the Audio Output Level
1. Access the Web-UI. See Accessing the Web User Interface (Web-UI)
2. Navigate to: Functions > Audio
3. Move the slider left to decrease the audio output level and right to increase the level testing the level as it is adjusted. Adjustment
Range: -100dB to +12 dB
4. Click Apply to save the changes.
Tip:
WyreStorm recommends setting the audio output level to 0dB to start as the output will be at an average level for most environments.

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Display Power Management Configuration
The switcher can provide power management of the displays to ensure that they are powered On during presentations. While there are
multiple methods available, there are limitations to the combinations based on the displays being used.
Using CEC for Display Power Management
CEC is a function of HDMI where commands to power On (wake up) or power Off (sleep / standby) display devices based on the current
switcher input selection, source power state and the displays power state. When the switcher is powered Off, all connected displays will
also power Off.
In order to use CEC, the devices used in the system (sources and displays) must be CEC enabled. Refer to the documentation from the
manufacturer for verification of CEC operation.
Within the switcher, CEC is always enabled, the only configuration required is the timeout to allow for display devices to power On and
Off correctly.
1. Access the Web-UI. See Accessing the Web User Interface (Web-UI)
2. Navigate to: Functions > Sink Power Management
3. Enter a time to delay power On and Off commands to the displays.
Default: 120sec (2min)
Range: 0 to 3600sec (60min)
4. Click Apply to save the changes.
Using RS-232 for Display Power Management
If CEC is not available on the display devices, RS-232 can be used as alternative should it be available on the device.
RS-232 commands for power On and Off are entered and sent in ASCII format. If the devices being controlled use HEX commands,
these commands can be used as well.
1. Access the Web-UI. See Accessing the Web User Interface (Web-UI)
2. Navigate to: Functions > Sink Power Management
3. In the RS-232 Parameter field, enter the COM port settings for the device in the following format:
[Baud Rate]-[Data Bits][Parity][Stop Bits]
Example: 15200-8n1
4. In the RS-232 Standby field, enter the RS-232 command string to power Off (standby) the display.
5. In the RS-232 Wakeup field, enter the RS-232 command string to power On (wakeup) the display.
6. In the RS-232 Hex String Enable field, select Enable to use Hex string commands for RS-232 control.
7. Click Apply to save the changes.
Changing Web-UI Login Password
1. Access the Web-UI. See Accessing the Web User Interface (Web-UI)
2. Navigate to: System > Password
3. In the New Password field, enter the new password ranging from 4 to 16 alphanumeric characters.
Note that the password is case sensitive.
4. Click Apply to save the changes.

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Rebooting and Restoring Factory Defaults
To Reboot the Switcher
1. Access the Web-UI. See Accessing the Web User Interface (Web-UI)
2. Navigate to: System > Commands
3. Select Reboot to reboot the switcher.
4. Click Apply to save the changes.
To Restore Factory Defaults
1. Access the Web-UI. See Accessing the Web User Interface (Web-UI)
2. Navigate to: System > Commands
3. Select Reset to Factory Defaults to restore defaults for the switcher.
Resetting defaults will erase all configured settings and return the switcher to the factory settings including the login password.
4. Click Apply to save the changes.
Viewing Switcher Information
The current use status and version information of the switcher can be viewed through the Web –UI.
1. Access the Web-UI. See Accessing the Web User Interface (Web-UI)
2. Navigate to: System and scroll down to view the various sections.
Status & Statistics –displays the latest source and display information.
Version Info –current firmware version installed in the switcher.
Log –displays the last 100 recorded operations

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5. Troubleshooting
No or Poor Quality Picture (snow or noisy image)
Verify that sources are powered On and playing content.
Verify that power is connected to the switcher and HDBaseT receiving device. If using a display with a built in receiver, verify that the
device is powered On.
Verify that the switcher supports the output resolution of the source. See Supported Video Resolutions.
Verify that the receiving device and display support the output resolution of the source. If the output resolution of one of the
connected displays is lower than the other, follow the step outlined in the Configuring EDID Operation section.
Verify that the HDBaseT cable is properly terminated per the HDBaseT Wiring section.
Verify that all source and HDBaseT connections are not loose and are functioning properly.
No or Poor Quality Audio
Verify that sources are powered On and playing content.
Verify that all source and HDBaseT connections are not loose and are functioning properly.
Verify that all cables are properly terminated per the appropriate wiring section:
oHDBaseT: HDBaseT Wiring
oMicrophone: Microphone Wiring
oAnalog In: Audio In Wiring
oAudio Out: Audio Out Wiring
Tip:
WyreStorm recommends using a cable tester or connecting the cable to others devices to verify functionality.
Contacting Technical Support
Should further clarification of the content of this manual or assistance on troubleshooting be required, please contact WyreStorm
technical support.
North America: 844.280.WYRE (9973)
EMEA/ROW: 44 (0) 1793 230 343
[email protected]

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SW-0501-HDBT HDBaseT Presentation Switcher/Scaler Installation Guide | 160211-1512
6. Warranty and Service
This product is covered by a 3 year limited parts and labor warranty. During this period there will be no charge
for unit repair, component replacement or complete product replacement in the event of malfunction. The
decision to repair or replace will be made by the manufacturer. This limited warranty only covers defects in
materials or workmanship and excludes normal wear and tear or cosmetic damage.
Visit the product page located at wyrestorm.com for additional information on this product including important
technical information not provided in this document and warranty terms & conditions.
Warranty Limits & Exclusions
1. This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship and DOES NOT COVER normal wear and
tear or cosmetic damage.
The limited warranty also DOES NOT COVER damage that occurs in shipment or failures caused by products not supplied by the
warrantor, failures resulting from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, incorrect installation, set-up
adjustment, implementation of/to consumer controls, improper maintenance, power line surge, lightening damage, modification,
service by anyone other than a manufacturer-approved service center or factory-authorized personnel, or damage attributable to acts
of God.
2. There are no express warranties except as listed under “limited warranty coverage.” The warrantor is not liable for incidental or
consequential damage resulting from the use of this product or arising out of any breach of this warranty.
For example: damages for lost time, the cost of having a person/persons remove or re-install previously installed equipment, travel to
and from service location, loss of or damage to media, images, data or other recorded/stored content. The items listed here are not
exclusive, but are for illustration only.
Parts and service not covered by this limited warranty are not the responsibility of the warrantor and should be considered the
responsibility of the individual.
Obtaining Warranty Service
Prior to returning a WyreStorm product for factory service, a service authorization must be obtained from a WyreStorm technical support
representative. At the time of contact an address for shipping and an authorization number will be supplied. Refer to Contacting
Technical Support for contact information.
When shipping a unit for service, carefully pack in the original packaging when available and send it prepaid, with adequate insurance.
Please include a document or letter detailing the reason for return and include a daytime telephone number and/or email address where
you can be contacted.
If repair is required during the limited warranty period, the purchaser will be required to provide a sales receipt or other proof of purchase,
indicating date and location of purchase as well as the price paid for the product. The customer will be charged for the repair of any unit
received unless such information is provided.