Troubleshooting
Touchscreen not Powering On
• Verify that power is being supplied to the CON-232-422 either via power
from the switcher on the RS-232 connection or a separate 12V DC PSU (not
included).
• Verify that the category cable between the CON-232-422 is properly
terminated following EIA568B standard.
• Verify that the cable between the switcher and the CON-232-422 is properly
terminated following the Wiring and Connections section.
File Fails to Upload
• Ensure the .tft le is loaded to the root folder of the MicroSD card.
• Other folders may be stored to the MicroSD card but only the .tft UI le can
exist in the root folder.
Touchscreen not Controlling Switcher
• Verify that the category cable between the CON-232-422 is properly
terminated following EIA568B standard.
• Verify that the cable between the switcher and the CON-232-422 is properly
terminated following the Wiring and Connections section.
• Verify that the appropriate UI le for the switcher was downloaded and
installed on the touchscreen.
Troubleshotting Tips
• WyreStorm recommends using a cable tester or connecting the cable to
other devices to verify functionality.
Copyright © 2018 WyreStorm Technologies | wyrestorm.com
TS-280-US | TS-280-EU v1 Quickstart Guide | 181128
UK: +44 (0) 1793 230 343 | ROW: 844.280.WYRE (9973)
3 of 4
Setup and Conguration
1. In any browser Go to wyrestorm.com and navigate to the TS-280 product page
2. Scroll down and click on User Interfaces under Downloads.
3. Select the appropriate UI le for the product being installed and download the le.
4. Once downloaded, unzip the contents to ensure they are available for the next steps.
5. Insert the microSD card into the USB reader and connect to a PC or Mac.
6. Select the appropriate xxxx.tft le based on the actions required for the installation and copy to the MicroSD card drive.
7. Once the le has downloaded, eject the MicroSD card from the PC/Mac and remove from the reader.
8. Insert the MicroSD card into the card slot located on the rear of the touchscreen.
9. Connect the CON-232-422 to the switcher or a PSU. If connecting to a switcher, power on the switcher.
10. Connect the touchscreen to the CON-232-422. Once connected the download will begin.
11. The screen will show the progress and indicate when it is complete. Once completed and veried, disconnect the screen from the CON-232-422 and/or the
PSU from the CON-232-422 and ensure the MicroSD card is removed.
12. The touchscreen is now ready to be installed and used with the switcher.
