Xerox WorkCentre M15 User manual

WorkCentre M15/M15i
User Guide
604P13220

Prepared by:
The Document Company Xerox
GKLS European Operations
Bessemer Road
Welwyn Garden City
Hertfordshire
AL7 1HE
ENGLAND
©2003 by Xerox Corporation. All rights reserved.
Copyright protection claimed includes all forms and matters of copyrighted material and information now allowed by
statutory or judicial law or hereinafter granted, including without limitations, material generated from the software
programs which are displayed on the screen, such as icons, screen displays, looks etc.
Xerox®, The Document Company®, the digital X®and all Xerox products mentioned in this publication are trademarks of
Xerox Corporation. Product names and trademarks of other companies are hereby acknowledged.
Changes, technical inaccuracies and typographical errors will be corrected in subsequent editions.

Xerox WorkCentre M15/M15i User Guide Page i
Table of Contents
1 Welcome .................................................................................1-1
Introduction................................................................................................ 1-2
About This Guide....................................................................................... 1-3
Related Information Sources.................................................................... 1-4
Customer Support ..................................................................................... 1-5
Safety .......................................................................................................... 1-6
Regulatory Information ............................................................................. 1-9
Regulations - Europe............................................................................... 1-14
Regulations - USA ................................................................................... 1-15
Regulations - Canada .............................................................................. 1-17
Environmental Compliance .................................................................... 1-18
2 Getting Started.......................................................................2-1
Unpacking .................................................................................................. 2-2
Making Connections.................................................................................. 2-4
Installing Drum and Toner Cartridges ..................................................... 2-6
Loading Paper............................................................................................ 2-8
Setting the Language (M15 only) ........................................................... 2-11
Setting the Language and Country (M15i only) .................................... 2-12
Setting the Local ID and Name (M15i Only)........................................... 2-13
Setting the Date and Time (M15i Only) .................................................. 2-15
Installing Software................................................................................... 2-16
3 Product Overview ..................................................................3-1
Overview of Features ................................................................................ 3-2
Machine Overview ..................................................................................... 3-4
Control Panel Overview ............................................................................ 3-7
Overview of Modes .................................................................................. 3-10

Page ii Xerox WorkCentre M15/M15i User Guide
Using Characters ..................................................................................... 3-11
4 Copy........................................................................................4-1
Copying Procedure.................................................................................... 4-2
Copy Features............................................................................................ 4-6
5 Paper and Other Media..........................................................5-1
Loading Paper............................................................................................ 5-2
Media Specifications ................................................................................. 5-8
6 Fax (M15i Only) ......................................................................6-1
Faxing Procedure ...................................................................................... 6-2
Fax Features............................................................................................... 6-6
Advanced Fax Features ............................................................................ 6-8
Fax Job Management .............................................................................. 6-11
Dialing Methods ....................................................................................... 6-14
Receiving a Fax........................................................................................ 6-19
Fax Reports .............................................................................................. 6-24
7 Print.........................................................................................7-1
Printing Procedure .................................................................................... 7-2
Printing Options......................................................................................... 7-4
8 Scan (M15i Only)....................................................................8-1
TWAIN Scanner Program .......................................................................... 8-2
Scanning Procedure.................................................................................. 8-3
9 Machine Administration ........................................................9-1
Setup Overview.......................................................................................... 9-2
System Data Settings ................................................................................ 9-3
Setting the Language (M15 only) ............................................................. 9-7
Setting the Language and Country (M15i only) ...................................... 9-8
Setting the Local ID and Name (M15i Only)............................................. 9-9
Setting the Date and Time (M15i Only) .................................................. 9-11
System Setup Options ............................................................................ 9-12
Memory Clear ........................................................................................... 9-16
Adjusting Speaker Volume (M15i Only)................................................. 9-17

Xerox WorkCentre M15/M15i User Guide Page iii
Reports ..................................................................................................... 9-18
ControlCentre 5.0..................................................................................... 9-20
10 Maintenance .........................................................................10-1
Cleaning.................................................................................................... 10-2
Ordering Supplies.................................................................................... 10-4
Customer Replaceable Units .................................................................. 10-5
11 Troubleshooting ..................................................................11-1
General ..................................................................................................... 11-2
Fault Clearance ........................................................................................ 11-3
Calling the Welcome Center ................................................................. 11-12
LCD Error Messages ............................................................................. 11-13
Resetting the Machine........................................................................... 11-21
12 Specifications ......................................................................12-1
Introduction.............................................................................................. 12-2
Printer Specifications.............................................................................. 12-3
Fax Specifications ................................................................................... 12-4
Scanner and Copier Specifications ....................................................... 12-5
General Specifications ............................................................................ 12-6
Media Specifications ............................................................................... 12-7
13 Index ..........................................................................................1

Page iv Xerox WorkCentre M15/M15i User Guide

Xerox WorkCentre M15/M15i User Guide Page 1-1
1 Welcome
ØIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
ØAbout This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
ØRelated Information Sources . . . . . . . . . . . . . . . . . 1-4
ØCustomer Support . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
ØSafety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
ØRegulatory Information . . . . . . . . . . . . . . . . . . . . . 1-9
ØEnvironmental Compliance . . . . . . . . . . . . . . . . . 1-18

Page 1-2 Xerox WorkCentre M15/M15i User Guide
Welcome
Introduction
Thank you for choosing the Xerox WorkCentre M15. The WorkCentre M15 is a digital device
capable of being used for copying, printing, faxing and scanning. The features and functions
available on the machine depend on the configuration purchased. There are two WorkCentre
M15 configurations available:
-WorkCentre M15: A copier and printer with Document Glass and optional Automatic
Document Feeder (ADF).
-WorkCentre M15i:A copier, printer, fax and scanner with an Automatic Document
Feeder (ADF).
lFor instructions
on unpacking and
setting up the
machine ready for
use, refer to
“Getting Started”
on page 2-1.
The WorkCentre M15/M15i has been designed for ease of use, but to use the machine to its
fullest potential take some time to read the User Guide.

Xerox WorkCentre M15/M15i User Guide Page 1-3
Welcome
About This Guide
Throughout this Guide some terms are used interchangeably:
ØPaper is synonymous with media.
ØDocument is synonymous with original.
ØPage is synonymous with sheet.
ØWorkCentre M15/M15i is synonymous with the machine.
The following table offers further information about the conventions used within this Guide.
CONVENTION DESCRIPTION EXAMPLE
Italic Typeface Used to emphasise a word or phrase. In
addition, references to other publications
are displayed in Italic typeface.
Xerox WorkCentre M15/M15i
Bracket Text Typeface Used to emphasise the selection of a
feature mode or button.
ØSelect the paper supply source
required by pressing [Paper
Supply].
Notes Located in the margins and used to provide
additional or useful information about a
function or feature.
lFor instructions on loading media,
refer to Chapter 5, ’Paper and Other
Media’.
Specification Note Provides more in-depth specification
information relating to the machine. iFor full media specifications refer
to “Media Specifications” on page
12-7.
Caution Cautions are statements that suggest
mechanical damage as a result of an action. CAUTION: DO NOT use organic
or strong chemical solvents or
aerosol cleaners or pour fluids
directly onto any area.
Warning Used to alert users to the possibility of
personal injury. WARNING: This product must
be connected to a protective
earthing circuit.

Page 1-4 Xerox WorkCentre M15/M15i User Guide
Welcome
Related Information Sources
Information available for the WorkCentre M15/M15i consists of:
-ThisUser Guide
- The Quick Start Guide
- The Installation Sheet

Xerox WorkCentre M15/M15i User Guide Page 1-5
Welcome
Customer Support
If assistance is required please call our experts at the Xerox Welcome Center, or contact the
local representative. When telephoning please quote the machine serial number. Use the
space below to make a note of the machine serial number:
# ____________________________________________
To access the serial number open the side cover using the release latch and then open the
front door. The serial number is located on the panel above the Print Cartridge.
The Xerox Welcome Center or local representative telephone number is provided when the
WorkCentre M15/M15i is installed. For convenience and future reference, please record the
telephone number in the space below:
Welcome Center or local representative Telephone Number:
# ____________________________________________
Xerox US Welcome Center: 1-800-821-2797
Xerox Canada Welcome Center: 1-800-93-XEROX (1-800-939-3769)

Page 1-6 Xerox WorkCentre M15/M15i User Guide
Welcome
Safety
Your Xerox product and supplies have been designed and tested to meet strict safety
requirements. These include Safety Agency approval, and compliance to established
environmental standards. Please read the following instructions carefully before operating the
product and refer to them as needed to ensure the continued safe operation of your product.
The safety testing and performance of this product have been verified using XEROX materials
only.
Follow all warnings and instructions marked on, or supplied with the product.
This WARNING Mark alerts users to the possibility of personal injury.
This WARNING Mark alerts users to heated surfaces.
WARNING: This product must be connected to a protective earthing circuit.
This product is equipped with a 3-wire type plug, provided with a protective earthing pin. This
plug will fit only into an earthed power outlet. This is a safety feature. To avoid risk of electric
shock, contact your electrician to replace the receptacle if you are unable to insert the plug
into the outlet. Never use an earthed adapter plug to connect the product to a power source
receptacle that lacks an earth connection terminal.
This product should be operated from the type of power source indicated on the marking
label. If you are not sure of the type of power available, consult your local power company.
Do not allow anything to rest on the power cord. Do not locate the product where persons will
step or trip on the cord.
Use of an extension cord with this product is not recommended or authorized. Users
should check building codes and insurance requirements if a properly earthed extension cord
is to be used. Ensure that the total ampere ratings of the products plugged into the extension
cord do not exceed the extension cord ampere rating. Also, make sure that the total amperage
of all products plugged into the wall outlets does not exceed the outlet rating.
Disconnect Device for this product is the power cord. To remove all electrical power to the
product, disconnect the power cord from the power receptacle.
Your equipment is equipped with an energy saving device to conserve power when the
machine is not in use. The machine may be left on continuously.
Unplug this product from the wall outlet before cleaning. Always use materials specifically
designated for this product. Use of other materials may result in poor performance and could
create a hazardous situation.

Xerox WorkCentre M15/M15i User Guide Page 1-7
Welcome
Do not use aerosol cleaners. Follow the instructions in this User Guide for proper cleaning
methods.
Never use supplies or cleaning materials for purposes other than those for which they were
intended. Keep all supplies and materials out of reach of children.
Do not use this product near water, wet locations, or outdoors.
Do not place this product on an unstable cart, stand or table. The product may fall, causing
personal injury or serious damage to the product
Slots and Openings in the cabinet and in the back and sides of the product are provided for
ventilation. To ensure reliable operation of the product and to protect it from overheating, these
openings must not be blocked or covered. The product should never be located near or over
a radiator or heat register. This product should not be placed in a built-in installation unless
proper ventilation is provided.
Never push objects of any kind into the slots of the product as they may touch dangerous
voltage points or short out parts which could result in a fire or electric shock.
Never spill liquid of any kind on the product.
Never remove covers or guards that require a tool for removal, unless directed to do so in a
Xerox approved maintenance kit.
Never defeat interlock switches. Machines are designed to restrict operator access to unsafe
areas. Covers, guards and interlock switches are provided to ensure that the machine will
not operate with covers opened.
Do not put your hands into the fuser area, located just inside the exit tray area, as you may
be burned.
Quality Standards: The product is manufactured under a registered ISO9002 Quality system.
If you need additional safety information concerning this XEROX product or XEROX supplied
materials you may call the following number:
EUROPE [phone]
USA/CANADA 1 800 928 6571

Page 1-8 Xerox WorkCentre M15/M15i User Guide
Welcome
Safety Standards
EUROPE This XEROX product is certified by the following Agency using the Safety Standards listed.
Agency: TUV Rheinland
Standard: IEC60950 3rd Edition Amendments A1, A2, A3, A4 and A11.
USA/CANADA This XEROX product is certified by the following Agency using the Safety Standards listed.
Agency: UNDERWRITERS LABORATORIES
Standard: UL 1950 3rd Edition. Certification is based on reciprocity agreements, which include
requirements for Canada.

Xerox WorkCentre M15/M15i User Guide Page 1-9
Welcome
Regulatory Information
The CE marking applied to this product symbolizes Xerox Limited Declaration of Conformity
with the following applicable Directives of the European Union as of the dates indicated:
January 1, 1995: Council Directive 73/23/EEC amended by Council Directive 93/68/EEC, approximation of the
laws of the member states related to low voltage equipment.
January 1, 1996: Council Directive 89/336/EEC, approximation of the laws of the member states related to
electromagnetic compatibility.
March 9, 1999 Council Directive 99/5/EC, on radio equipment and telecommunications terminal equipment
and the mutual recognition of their conformity.
A full declaration, defining the relevant directives and referenced standards can be obtained
from your Xerox representative or by contacting:
Environment, Health and Safety
Xerox Limited
Bessemer Road
Welwyn Garden City
Hertfordshire
AL7 1HE
England
Telephone Number: [phone]
WARNING: This is a Class A product. In a domestic environment this product may
cause radio frequency interference, in which case the user may be required to take
adequate measures.
WARNING: This product is certified manufactured and tested in compliance with strict
safety and radio frequency interference regulations. Any unauthorized alteration
which includes the addition of new functions or the connection of external devices
may impact this certification. Please contact your local XEROX Limited representative
for a list of approved accessories.

Page 1-10 Xerox WorkCentre M15/M15i User Guide
Welcome
WARNING: In order to allow this equipment to operate in proximity to Industrial,
Scientific and Medical (ISM) equipment, the external radiation from the ISM equipment
may have limited or special mitigation measures taken.
WARNING: Shielded cables must be used with this equipment to maintain compliance
with Council Directive 89/336/EEC.
FCC Part 15 This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the product is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to correct the interference
at his own expense.
Reference CFR
47 Part 15
Section 15.21
Changes or modifications to this equipment not specifically approved by the XEROX
Corporation may void the user's authority to operate this equipment.
Shielded cables must be used with this equipment to maintain compliance with FCC
regulations.
Laser Safety
WARNING: Use of controls or adjustments or performance of procedures other than
those specified herein may result in hazardous radiation exposure.
With specific regard to lasers, the equipment complies with laser product performance
standards set by governmental, national and international agencies as a Class 1 Laser
Product. It does not emit hazardous radiation as the beam is totally enclosed during all phases
of customer operation and maintenance.

Xerox WorkCentre M15/M15i User Guide Page 1-11
Welcome
The Electricity at Work Regulations - UK ONLY
The Electricity at Work Regulation 1989 came into force in England and Wales on 1 April 1990.
This 1989 Regulation places a duty on all employers and self-employed persons to ensure the
electrical system in their premises is constructed, maintained and operated in such a manner
as to prevent, so far as reasonably practical, danger. This includes ensuring all electrical
equipment connected to such electrical systems safely constructed, maintained and operated.
All Xerox equipment has been designed to exacting safety standards and has undergone a
variety of stringent safety tests including earth bond, insulation resistance and electrical
strength tests. Xerox Limited manufacturing plants have been awarded ISO 9000 quality
certification and are subject to regular audits by the British Standards Institution or equivalent
national standards body.
Xerox equipment which has been properly and regularly serviced and maintained should not
have to undergo additional specific safety tests pursuant to the 1989 Regulation. Customers
wishing to complete safety testing should contact Xerox Limited (see page 1-13 for details) for
advice prior to any test implementation.
XEROX equipment should, however, be properly and regularly serviced and maintained at all
times.
QUESTION: What is the Electricity at Work Regulation?
ANSWER: The Electricity at Work Regulation 1989 came into force in England and
Wales on 1 April 1990. This 1989 Regulation places a duty on all employers and self-
employed persons to ensure the electrical systems in their premises are constructed,
maintained and operated in such a manner as to prevent, so far as reasonably practicable,
danger. This includes ensuring that all electrical products connected to such electrical systems
are safely constructed, maintained and operated.
QUESTION: Does XEROX Limited comply with the Electricity at Work Regulation?
ANSWER: The regulation places a duty on all employers and self-employed persons
to ensure the electrical systems in their premises are, effectively safe.
The regulation does not impose on, amongst others, manufacturers or suppliers of such
electrical systems. However, rest assured that all XEROX equipment which XEROX Limited
and its authorized distributors supplies to customers, conforms with all the relevant safety
legislation and standards.
QUESTION: Is XEROX equipment safe?
ANSWER: All XEROX equipment supplied by XEROX Limited and their authorized
distributors conforms to all relevant safety legislation and standards.

Page 1-12 Xerox WorkCentre M15/M15i User Guide
Welcome
QUESTION: Is the XEROX equipment in my premises safe?
ANSWER: All XEROX equipment supplied by XEROX Limited and their authorized
distributors conforms to all relevant safety legislation and standards. However, like all
electrical equipment, they have to be regularly serviced and maintained by competent
persons.
XEROX Limited Customer Service Engineers ensure XEROX equipment is serviced and
maintained to exacting XEROX safety standards. If you would like your XEROX equipment to
be serviced and maintained to such high standards, please contact your local XEROX Limited
Customer Service Organization. They will be pleased to assist you.
QUESTION: Does the XEROX equipment in my premises comply with the Electricity
at Work Regulations?
ANSWER: All employers and self-employed persons must ensure that the electrical
systems in their premises are safe. This will include ensuring XEROX equipment in such
premises is safe.
XEROX Limited’s Product Safety function has prepared a guide which contains a list of tests
which may be completed by your XEROX Limited Customer Service Organization.
THESE TESTS MUST BE CARRIED OUT ONLY BY PERSONS WHO POSSESS THE
RELEVANT SKILL, KNOWLEDGE AND EXPERIENCE TO CARRY OUT SUCH TESTS.
Please contact the XEROX Limited Customer Service Organization for further information.
THE USE OF INAPPROPRIATE TEST PROCEDURES AND TEST EQUIPMENT MAY
PROVIDE MISLEADING RESULTS AND MAY CAUSE DEATH, PERSONAL INJURY AND/
OR DAMAGE TO PROPERTY.
QUESTION: I would like to carry out my own safety tests on the XEROX equipment
in my premises.
ANSWER: You may, of course, request such tests as you deem necessary to satisfy
yourself that your XEROX equipment is safe. Your XEROX Limited Customer Support will be
pleased to advise you on such testing.
QUESTION: I require records of all tests.
ANSWER: After safety testing, your XEROX Limited Customer Service Engineer will
provide you with a certificate which details the results of all tests completed.

Xerox WorkCentre M15/M15i User Guide Page 1-13
Welcome
In the event of any defect being noted, the XEROX equipment will be switched off and
disconnected from the supply until the defect has been corrected. You will be advised of such
action to enable such defects to be corrected.
PLEASE NOTE: YOU MUST ENSURE THAT YOUR XEROX EQUIPMENT IS SAFE AT ALL
TIMES.
Please contact us if you have any queries regarding the information provided in this document.
Environment, Health and Safety
XEROX Limited
Bessemer Road
Welwyn Garden City
Hertfordshire
AL7 1HE
England
Telephone Number: [phone]

Page 1-14 Xerox WorkCentre M15/M15i User Guide
Welcome
Regulations - Europe
Certification to 1999/5/EC Radio Equipment & Telecommunications
Terminal Equipment Directive
This Xerox product has been self-certified by Xerox for pan-European single terminal
connection to the analogue public switched telephone network (PSTN) in accordance with
Directive 1999/5/EC.
The product has been designed to work with the national PSTNs and compatible PBXs of the
following countries:
Austria Germany Luxembourg Sweden
Belgium Greece Netherlands Switzerland
Denmark Iceland Norway United Kingdom
France Ireland Portugal Finland
Italy Spain
In the event of problems, you should contact your local Xerox representative in the first
instance.
This product has been tested to and is compliant with TBR21, a technical specification for
terminal equipment for use on analogue-switched telephone networks in the European
Economic Area.
The product may be configured to be compatible with other country networks. Please contact
your Xerox representative if it needs to be reconnected to another country's network. There
are no user-adjustable settings in the product.
NOTE: Although this product can use either loop disconnect (pulse) or DTMF (tone) signaling it is
recommended that it is set to use DTMF signaling. DTMF signaling provides reliable and faster call set-
up.
Modification, connection to external control software or to external control apparatus not
authorized by Xerox, will invalidate its certification.