Xerox Document Centre 50 User manual

Customer Expectation Setting Document for
Document Centre ColorSeries 50
December 12, 2001
Space Requirements / Service Space Envelope
The dimensions shown below are in inches and are absolute
minimums.
Moveable
Configurations for Document
Centre ColorSeries 50 Width (in.) Depth (in.)
Document Centre ColorSeries
50 with or without High Capacity
Offset Output Tray (Base unit)
68.5” 71.5” Room or
86.5” Hallway
Base unit + High Capacity
Feeder 98.5” 71.5” Room or 86.5” Hallway
Base unit + Mailbox/Sorter or In-
line Stapler Finisher 111” 71.5” Room or 86.5” Hallway
Base unit + High Capacity
Feeder + Mailbox/Sorter 141” 71.5” Room or 86.5” Hallway
Base unit + High Capacity
Feeder + In-line Stapler Finisher 141” 71.5” Room or 86.5” Hallway
Base unit + Edit Pad 100.5” 71.5” Room or
86.5” Hallway
Base unit + High Capacity
Feeder + Edit Pad 130.5” 71.5” Room or 86.5” Hallway
Base unit + Mailbox/Sorter or In-
line Stapler Finisher + Edit Pad
with or without High Capacity
Feeder
176” 71.5” Room or
86.5” Hallway
Electrical Requirements
Western Hemisphere
Single Phase 2 wire, earth ground
16 ampere
Line to Neutral Service 105 – 127 volts AC
20 ampere
Receptacles (or equivalents)
Xerox Part Number NEMA Part No. 5-20R 600S3703
Frequency 60 HZ single phase
Power Cord Length 10 feet
The Western Hemisphere
Document Centre ColorSeries 50
requires sole use of 20 ampere
outlet, which is standard in most
modern office buildings. Consult
the diagram (right side) to confirm
the existence of this outlet in the
proposed installation space
Ground Fault Protection is provided which meets Xerox safety
requirements and exceed the Industry Standards for Information
Technology Equipment.
Installation Considerations
•Physical delivery of the Document Centre ColorSeries 50 will be
by a Xerox authorized “Delivery/Removal” carrier. The carrier will
install and perform a functional check of the copier unit. The
carrier will review the “Getting to know your product” package and
provide software/documentation to the customer. The customer
is responsible for connecting equipment on their network.
•Carpeted flooring surfaces may require the installation of a
mobility plate to allow the product to be moved during normal
maintenance activities.
•There should be a minimum of 78 inches (1,981 mm) clearance
from the floor to the nearest overhead obstruction.
•The unit weights 477 lbs. (217 kg).
Environmental Requirements
Minimum Maximum
Temperature 50º F (10º C) 95º F (35º C)
Humidity 15% RH 85% RH
Heat Emission 1,230 BTU/Hr
(Standby) 3,755 BTU/Hr (Running)
Power Consumption 800 VA*
(Standby) 1,200 VA* (Running 4-color)
Altitude (above sea level) 010,000 ft. (3,050
meters)
Voltage 105 127
Low Power Mode Power
Usage -150 Watts
Low Power Mode Recovery
Time -30 seconds
* Stated as an average. Warm up power consumption is 1,600 VA.
Energy Star
The Document Centre ColorSeries 50 is Energy Star certified. This
means that the machine automatically switches to a Low Power mode
after an idle period. After an additional idle period, the device
automatically powers off, saving additional power. The customer can
adjust the “Time to Low Power mode” and the “Time to Auto Power
Off” as described in the System Administration Guide.
Operating Supplies
The Xerox Supplies Marketing Center, 1-800-822-2200 US, 1-800-668-
1099 CAN (English), 1-800-668-0133 CAN (French) is available for
ordering Xerox supplies, including paper and other throughput
material.
US Customers on Metered Price Plans should call Metered Hotline,
U.S., 1 – 800 – 599-2198 for their dry ink and fuser oil.
Item Reorder
#Units per Carton
Dry Ink - Black 6R945 4 Cartridges
Dry Ink - Cyan 6R946 4 Cartridges
Dry Ink - Magenta 6R947 4 Cartridges
Dry Ink - Yellow 6R948 4 Cartridges
Fuser Oil 8R7975 1 Cartridge
Staples (for optional
convenience stapler) 108R152 3 Cartridges 5000 staples per cartridge
Staples (for optional
in-line stapler finisher) 8R12724 3 Staple Packs 5000 staples per pack
Dry Ink and Fuser consumption will vary depending on image, area
coverage and media

Customer Expectation Setting Document for
Document Centre ColorSeries 50
December 12, 2001
Customer Replaceable Units
In addition to consumables, the Document Centre ColorSeries 50 is
designed with four customer replaceable units (CRUs) which enable
reduction in service frequency and higher uptime of the product. These
CRUs are easily and cleanly handled.
Description Reorder #
Copy / Print Cartridge 13R557*
Cleaning Web 8R7980
Dry Ink Waste Container 8R7976
Developer Waste Container 8R7977
* Copy / Print Cartridge Reorder Number is 13R558 for Time &
Materials Customers.
•One of each CRU is shipped with equipment.
•Replacement CRUs must be ordered when indicated by the
Equipment. Full Service Maintenance customers order
replacement CRUs through the Xerox Customer Support Center
(1-800-821-2797 US or 1-800-939-3769 Canada). Time &
Materials Maintenance customers order replacement CRUs
through the Logistics Customer Support Center at 1-800-828-
5881.
•The average CRU life is 40,000 impressions, but this will vary
depending on customer usage patterns, such as job length, area
coverage, and color / BW page mix.
Network Specifications
Protocols
Supported Frame Types Supported Print Path Supported
TCP/IP
(DHCP/static) Ethernet II, Token Ring SNAP* LPR
Novell
IPX/SPX Ethernet 802.2, 802.3, Ethernet II,
Ethernet SNAP,
Token Ring 802.5*,
Token Ring SNAP*
NetWare 3.x, 4.x (Bindery
and NDS), 5.x (Bindery
and NDS)
NetBIOS/IP Ethernet II, Token
Ring SNAP* SMB (Microsoft Networking and OS/2
Warp Server)
NetBIOS/NetB
EUI Ethernet 802.2, Token Ring 802.5* SMB (Microsoft Networking and OS/2
Warp Server)
Appletalk Ethernet SNAP MacOS
*Token Ring connectivity is optional
Topologies Supported:
•10/100 BaseT network interface standard – auto sensing
(Standard)
•Token Ring:4 Mb/s & 16 Mb/s – auto sensing (optional)
•10 Base2 via BNC transceiver (optional)
Ports Supported:
•RJ45 Standard
•AUI Standard
Print Drivers - Environments
•Windows 95 / 98 / 2000 and NT 4.0
•Macintosh (PPDs for Mac OS 7.6x, 8.0x, 8.1x, 8.5x are
supplied).
•No driver support for DOS applications
External Print Box
For Banyan Vines networks, it is necessary to install an External Print
Server Box. This is not a Xerox supplied accessory. The following
units have been approved for use on the Document Centre
ColorSeries 50:
Recommended Print Box for Ethernet:
Manufacturer: Osicom; Model: NETPrint 500 NET500E/B
Topology: 10Base T; Operating Systems: VINES, Win NT,
Unix, Apple, Win 95
Recommended Print Box for TokenRing:
Manufacturer: Osicom; Model: NETPrint 500 NET500T/B
Topology: Token Ring; Operating Systems: VINES, Win NT,
Unix
Novell NDPS (Novell Distributed Print Service) / NEPS (Novelle
Enterprise Print Services –Server gateway application
This centralized management tool provides streamlined installations
via printer agents, automated print driver installation and downloads,
printer and job configuration, configuration event notification. The
Xerox NDPS / NEPS solution for Novell NDPS/NEPS supports both IP
and IPX network protocols. It supports the LPR print protocol for job
submission over IP as well as the Print Server communication protocol
(Pserver) that Xerox printers use for job submission over IP.
The URL link to the Xerox NDPS / NEPS Solution page for free
downloading the Xerox Gateway Solution and User Guide is:
http://www.xerox.com/go/xrx/template/012.jsp?prodID=NDPS&Xcntry=
USA&Xlang=en_US&Xseg=soho
CentreWare / CentreWare Internet Services
The Document Centre ColorSeries 50 comes standard with an
embedded Internet (HTTP) web server supporting both Internet
Explorer and Netscape Navigator browsers. CentreWare Internet
Service helps users and system administrators manage network print
jobs and monitor their progress. From the desktop, users can check
machine status, track job status, and submit jobs directly over the
internet. CentreWare Internet Service can also be used to scan pages
from the ColorSeries 50 back to the workstation.
The ColorSeries 50 is also equipped with CentreWare Print Admin
Services which support System Administrators with the ability to
install, configure, and manage the device on the network. The
ColorSeries 50 supports IETF-standard SNMP MIBs and is compatible
with other network/device management software such as HP
OpenView.
Software Updates
Periodically, Xerox will make available bug fixes and other software
releases for the Integrated Network Controller. These will be designed
as customer installable, and it will be the customer’s responsibility to
perform the software upgrade activities. These releases will be
available through Xerox Documentation and Software Services at
http://www.xdss.com

Customer Expectation Setting Document for
Document Centre ColorSeries 50
December 12, 2001
Volume Range / Position / Performance
The Document Centre ColorSeries 50 is designed to provide
“benchmark” image quality and performance for its product class. This
product is designed to be operated in the range of 7,000 to 30,000
copies / prints per month. To optimize machine uptime it is
recommended that black & white output not exceed 70 % of total
copy/print volume. Continuous run b&w jobs (>1000 prints) should be
avoided or intermixed with color jobs in order to ensure optimal
operation of the development system. The number of copies or prints
between service calls on a digital color/ B&W copier/ printer is highly
dependent on customer expectations of quality and the use of
applications and thruput materials. At an average usage of 15,000
copies or prints per month, it is expected that service will be required
about once every 4 to 6 weeks.
Billing Meters
•The Document Centre ColorSeries 50 provides accurate billing
of all color and gray scale/black & white images in black
detection mode.
•When black detection is enabled, productivity will be slightly
affected by the copier mode changing from gray scale/black to
full color mix or from full color mix to gray scale/black.
•When Contone Mode is selected pages that contain bitmaps that
have black or near black will be billed as color pages, even with
auto-grayscale detection enabled.
Copy / Print Speed
The Document Centre ColorSeries 50 maintains the same print speed
whether it is performing single sided printing or 2-sided printing.
Therefore, the number of “images” per minute will be the same for 2-
sided printing as it is for single sided printing.
Actual Print Speed / System Performance
•The maximum print speed is 12.5 pages per minute in full color
and 50 pages per minute in gray scale/black and white.
•Overall system performance (‘Click to Clunk’ time) is primarily
dependent upon the software applications, file size, and network
environment being used. Rasterizing (RIP-ing) is only a portion
of Click to Clunk time.
•Printing with custom software applications may produce
unexpected or unknown results.
Tray # Paper Weight Paper Size B&W
pages
per
minute
Color
pages
per
minute
116 – 28# bond
(64 – 105 gsm) 8.5 x 11”
LEF* 50 12.5
2 - 4 16 – 28# bond
(64 – 105 gsm) 8.5 x 11”
LEF* 50 12.5
8.5 x 11”
SEF* and
8.5 x 14”
29 6
11 x 17” 25 6
32# bond (128
gsm) All sizes handled 63.5
5
(Multiple
Sheet
Inserter)
16 – 28# bond
(64 – 105 gsm) 8.5 x 11”
LEF* 25 6
8.5 x 11”
SEF* and
8.5 x 14”
20 6
11 x 17” 20 6
32# bond – 90#
index
(128 - 163 gsm)
All sizes
handled 63.5
Over 90# up to
140# index
(164 – 250 gsm)
All sizes
handled 3.5 2.5
Transparencies 8.5 x 11”
LEF* 25 2.5
8.5 x 11”
SEF* and
8.5 x 14”
20 2.5
11 x 17” 20 2.5
6
(High
Capacity
Feeder –
optional)
16 – 28# bond
(64 – 105 gsm) 8.5 x 11”
LEF* 50 12.5
*LEF= Long edge feed; SEF= Short edge feed
Image Quality
•The Document Centre ColorSeries 50 is designed to provide
“benchmark” image quality and performance for its product class.
However, Color Image Quality is subjective and can be impacted
by lighting, and is strongly influenced by paper (consult the
Materials Usage Guide for recommended paper list).
•Transparencies are non-absorbent and may exhibit non-uniform
density streaks in large solid areas due to the fuser agent film.
•Registration specifications are ±1.6 mm along the lead edge and
±2.1 mm along the side edge.
•To preserve high image quality in Contone (8 bit) mode, black or
near-black areas in bitmap images will print with the supporting
CMYK “process black”. This will result in a more vivid, higher
contrast image. This will however, result in the document printing
in color (12.5 pages per minute) mode, even with auto-grayscale
detection enabled.

Customer Expectation Setting Document for
Document Centre ColorSeries 50
December 12, 2001
•To ensure optimal performance in the office environment, the
default-printing mode for this product has been set to Screened
(1 bit) mode. In this mode, all neutral colors will print in single-
color black (K-only). This will ensure that auto-grayscale
detection allows the printing of grayscale bitmap images at 50
pages per minute in a mixed color and black and white job.
Printing Resolution
Maximum print resolution for all paper sizes is 600 dpi x 600 dpi x 8
bits per pixel per color. The Document Centre ColorSeries 50 uses
variable frame compression, therefore, in rare circumstances; lossy
compression may be exhibited. The Document Centre ColorSeries 50
has been designed to satisfy the growing needs of printing, both in
color and BW, in the office environment.
Maximum Image Sizes
The Document Centre ColorSeries 50 will reproduce 11x17” full bleed
when printing on 12x18” paper. Full bleed is defined as providing an
extra 3 mm image area around the perimeter of 11x17”. The
maximum image are:
Paper size
Inches /
millimeters
Paper
name Max. Imageable Area
for printing
Max. Imageable
Area
for copying
12 x 18 in.
(305 x 457 mm) Tabloid Extra 11.69 x 17.24 in.
(297 x 438 mm) 11.69 x 17.0 in. (297 x 432 mm)
12.6 x 17.7 in.
(320 x 450 mm) SR A3 11.69 x 17.24 in.
(297 x 438 mm) 11.69 x 17.0 in. (297 x 432 mm)
Color Management
The Document Centre ColorSeries 50 does not support Pantone
matching. It does not have color management tools required for the
sophisticated prepress color user.
•The appearance of the document displayed on the monitor
screen may not match the output print unless calibration and
color correction tools are used.
•For imported RGB images, optimal color is achieved in the EPS
and TIFF format. Other imported file formats may produce
unexpected results.
Color Calibration
Two methods of calibration are provided:
•ColorCal is achieved using the ScanBack feature
•QuickCal is a visual calibration system
Either method is accessible from CentreWare Internet Services or via
the Color Calibration Utility.
Document Feeder
The Duplexing Automatic Document Feeder (DADF) will handle
originals from 5.5 x 8.5” to 11 x 17” in size, and from 16 to 28 lb. Bond
in weight. The DADF has a maximum capacity of 50 sheets (based on
20 lb. Paper).
Paper / throughput
For more detailed information on throughput materials, please refer to
the Xerox Materials Usage Guide
Tray # Size Capacity
(using 20lb.
Paper)
Specified Weights
18.5 x 11”
LEF, A4
LEF,
B5 LEF,
A5 SEF
500
sheets 16 lb - 28 lb bond
(64 – 105 gsm)
2 - 4 8 x 10” to
11 x 17”, OR
12X18**
550
sheets 16 lb - 32 lb bond
(64 – 128 gsm) –
auto duplex only up
to 28 lb bond
(105 gsm)
5
(Multiple Sheet
Inserter)
100mm x
148mm to
12 x 18” /
SRA3
100
sheets 16 lb. Bond – 140 lb. Index
(64 – 250 gsm)
6
(Optional High
Capacity
Feeder)
8.5 x 11”
A4
2000
sheets 16 lb - 32 lb bond
(64 – 128 gsm)
** A 12"X18" dedicated tray can be configured by the CSE. This tray can run only
12"X 18"
•Recommended paper to maximize image quality is Color
Xpressions 24 lb (smooth bright white paper). This paper is
specifically designed to maximize image quality and machine
performance over a wide range of environmental conditions.
•Attempts to feed heavier than recommended paper stocks may
cause machine damage or poor image quality.
•Label stock must be fed from trays 2-4 using heavyweight mode.
Feeding label stock from the Multiple Sheet Inserter may result in
labels peeling and causing the printer damage.
•Xerox stock 32 lb. bond (3R5093) and 60 lb. cover (3R5095),
which were designed for the xerographic process, can be run
satisfactorily. Coated papers are not expected to match the
performance of Color Xpressions 24 lb.

Customer Expectation Setting Document for
Document Centre ColorSeries 50
December 12, 2001
Output:
•Standard Output tray will handle up to 200 sheets.
•Optional High Capacity Offset Catch tray will handle up to 500
sheets
•Optional Mailbox/Sorter configuration combines 10-mailbox /
sorter bins (which handle up to 100 sheets of 20# paper in each
bin) with the High Capacity Offset Catch Tray (with 500 sheet
capacity). These bins can be configured EITHER as mailbox bins
for printing, or sorter bins for collated copying. Note that the High
Capacity Offset Catch Tray is required for the Mailbox/Sorter
configuration to operate.
•Optional In-Line Stapler Finisher combines 10 mailbox / sorter
bins (which handle up to 100 sheets of 20# paper in each bin)
with the High Capacity Multi-Position Finishing Offset Catch Tray
(with 1000 sheet capacity) and a Center output Tray (with a 300
sheet capacity). Note that The Finishing Offset Catch Tray
supports print and copy jobs (for copy jobs the Electronic Pre-
collation Option is required).
•Optional Electronic Pre-Collation (EPC) Accessory for automatic
offsetting of copy sets in the offset catch tray
Duplex (2-sided) Copying / Printing
The Document Centre ColorSeries 50 can automatically perform two-
sided copying or printing on paper weights up to 28 lb. bond (105 gsm)
and paper sizes up to 11x17” from paper trays 1-4; and 8.5x11” papers
from tray 6.
Manual two-sided copying or printing can be done from tray 5 for paper
weights up to 140 lb index (250 gsm) and paper sizes up to 12x18” (or
SRA3: 320mm x 450mm).
As with any copier or printer, duplex performance is not expected to
match the performance for single sided copying. Paper jam rates may
be higher than the rate you will experience for the same throughput
material in single sided mode.
Inserting Copies / Prints Into High Volume Copiers
Document Centre ColorSeries 50 output can be used as input to the
Xerox 5800 or the Xerox 5900 Interposer tray 4 and tray 5 post
process.
Transparencies
The following transparencies are available for use: 3R5765 and
3R3108. Transparencies are supported out of tray 5 (Multiple Sheet
Inserter). The 3R5765 premium transparency is specifically designed
to provide optimum copy quality including more vivid colors.
Use of other transparencies may cause machine damage and result in
excessive service calls.
Controller Specifications:
•300 MHz PowerPC 603e
•CD-ROM drive (for software upgrades and maintenance use)
•128 MB RAM minimum memory (upgradeable to 512MB)
•10/100 BaseT network interface standard – auto sensing
•4.3 GB internal hard drive
Standard Configuration
As a base standard configuration, the Document Centre ColorSeries
50 is delivered with: Duplexing Automatic Document Feeder (DADF), 5
paper trays, automatic duplexing, standard output tray, convenience
stapler, left work surface, Xerox network controller (IDFE), and
CentreWare software.
Accessories
Accessory Description
In-line
Stapler
Finisher
The In-Line Stapler Finisher unit is configured of
mailbox/sorter bins, a Center Output Tray and a
Finisher offset Catch Tray.
The mailbox/sorter bins have a capacity of 100 sheets
per bin.
The mailbox/sorter is installed to operate as a
“sorter” or as a “mailbox” but not both. Once
installed as a mailbox or as a sorter, depending on the
software version, a service call is required to switch to
the other mode
If installed as a sorter, copy jobs can be output into
either the sorter bins or in the catch tray. Print jobs can
only be output in the catch tray.
If installed as a mailbox, copy jobs can only be output
in the catch tray. Print jobs can be output into either
the bins or in the catch tray.
The Center Output Tray has a capacity of 300 sheets.
It supports Output fed from Tray 5 .
The Finisher Offset Catch Tray supports print and copy
jobs (for copy jobs optional EPC ((Electronic Pre-
Collation) is required). It supports corner and dual
stapling. Output sent to this tray is printed face down
and offset. Copies are delivered face down or up (can
be selected at control panel) and offset.
In copy mode, stapled sets are only available when
the optional EPC kit is enabled. The ability to
produce staples sets is standard in print mode.
It supports all papers fed from the main trays and High
Capacity Feeder. Materials fed from Tray 5 are NOT
supported.
Mailbox /
Sorter The mailbox/sorter unit is configured of 10 mailbox/sorter bins and the Offset Catch Tray. The
bins have a capacity of 100 sheets each, and handles
paper sizes from 8.5” x 11“/A4 to 11” x 17”/A3. The
mailbox/sorter is installed to operate as a “sorter”
or as a “mailbox” but not both. Once installed as a
mailbox or as a sorter, a service call is required to
switch to the other mode.
If installed as a sorter, copy jobs can be output into
either the sorter bins or in the catch tray. Print jobs can
only be output in the catch tray.
If installed as a mailbox, copy jobs can only be output
in the catch tray. Print jobs can be output into either
the bins or in the catch tray.
The catch tray will offset print jobs and copy jobs only
if (optional) EPC (Electronic Pre- Collation) is installed.

Customer Expectation Setting Document for
Document Centre ColorSeries 50
December 12, 2001
Accessory Description
High
Capacity
Feeder
This optional paper source becomes “Tray 6” and adds
2,000 sheet additional paper capacity on the Document
Centre ColorSeries 50. The High Capacity Feeder
handles letter size paper within 16-32 lb. (64-128 gsm)
weight range.
High
Capacity
Offset
Catch Tray
This accessory increases output paper capacity from
200 sheets to 500 sheets, and when used with print
jobs, will offset sets in the output tray. Note that this
accessory is required with the purchase of a
mailbox/sorter. (In copy mode, the tray will only offset;
if optional EPC Kit (Electronic Pre-Collation) is
installed, otherwise it works as a high capacity catch
tray only)
Electronic
Pre-
Collation Kit
for copying
mode
This accessory provides Electronic Pre-Collation in
copy mode which allows automatic offsetting of copied
sets in the offset catch tray – First set printing while still
scanning, - Document addition up to 1000 (b&w) or 250
color originals through the DADF for enhanced job
build. In conjunction with the optional Inline Stapler
Finisher, corner and dual stapling of copied sets is also
available.
Edit Pad The Edit Pad option allows users to manipulate (e.g.
trim, delete sections) and change/add color to the
output of documents created off the glass. It also
provides customers the ability to program a set of
custom colors with the use of a color palette. The Edit
Pad is connected to the Document Centre ColorSeries
50 via a direct electrical connection. Customers will
need to provide a work surface (table) to place the Edit
Pad.
Foreign
Interface Kit The Foreign Interface Kit enables the connection of external devices such as auditrons.
Platen
Cover Kit The Document Centre ColorSeries 50 comes equipped standard with a Duplexing Automatic Document
Handler. For customers who do not require this, the
Platen Conversion Kit can be used to remove the
document handler and install a platen cover.
Token Ring
Kit Enables connectivity to Token Ring Networks.
256 MB
memory
upgrade
The Document Centre ColorSeries 50 comes standard
with 128 MB memory. This can be upgraded to 384
MB by adding one 256 MB upgrade; or can be
upgraded to 512 MB by removing the 128 MB card and
installing two 256 MB upgrades. (There are two
memory slots available.)
BNC
Transceiver Enables connectivity to 10 Base 2 networks.
Reference Material
The Document Centre ColorSeries 50 is shipped with a complete set
of hardcopy and CD documentation for the installation and use of the
Document Centre ColorSeries 50.
Customer Support
The Xerox Customer Support Centers are available to provide general
information, answer questions and take service calls. You can reach
the Customer Support Center at the following toll-free phone numbers:
United States 1-800-821-2797
Canada 1-800-939-3769
To order paper and other throughput materials, please contact the
Supplies Marketing Center at 1-800-822-2200 in the U.S. or 1-800-
668-0199 (English), 1-800-668-0133 (French) in Canada.
To order Customer Replacement Units (CRUs): Full Service
Maintenance customers order replacement CRUs through the Xerox
Customer Support Center toll free #s above. Time & Materials
Maintenance customers order replacement CRUs through the
Logistics Customer Support Center at 1-800-828-5881.
Customer Training
Fee-based training courses or hourly sessions are available. Contact
your Xerox Sales Representative for more information.
Analyst Services
A variety of services are available from your Xerox Systems Analyst.
All services are billable. Please contact your Sales Representative for
more information.
Responsibility Matrix
Responsibility
Action Custom
er Xerox
Ensure adequate space and power to
install system X
Unpack system / components X
Install controller hardware X
Connect all system components prior to
powering up the system X
Install the client software X
Install printer to network, and upgrade
controller software as required X
Confirm network integrity X
Acquire and install client workstation
network hardware and software X
Monitor and adjust calibration for color
matching of color management systems X
Order & replace CRUs according to
machine instructions X
Download any additional fonts to server X
Remove and ship failed components to
Xerox (except CRUs) X*
Provide Helpline Support X*
Provide spared parts X*
Provide service X*
*Xerox responsibility when a Full Service Maintenance Agreement
(FSMA) is purchased. If FSMA is not purchased, this action becomes
a customer responsibility.