Xerox C310 User manual

VERSION 2.0
JULY 2022
702P08805
Xerox®C310 Color
Printer
User Guide

© 2022 Xerox Corporation. All rights reserved. Xerox®is trademark of Xerox Corporation in the United States and
other countries.
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Xerox®C310 Color Printer User Guide 3
Contents
1 Safety...............................................................................................................................................9
Conventions.................................................................................................................................10
Product Statements.......................................................................................................................11
Maintenance Safety ......................................................................................................................14
Consumable Information................................................................................................................15
2 Learn about the Printer.......................................................................................................................17
Printer Configurations ....................................................................................................................18
Using the Control Panel..................................................................................................................19
Xerox C310 Color Printer Control Panel . ....... .. . .. . .. . .. .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . . 19
Understanding the Status of the Power Button and Indicator Light .. ........ . . . . ....... . . . . ....... . . . . ....... . . . . ....... . . 21
Paper Support...............................................................................................................................22
Supported paper sizes .............................................................................................................22
Supported paper types ............................................................................................................25
Supported paper weights .........................................................................................................26
3 Set up Install and Configure...............................................................................................................29
Selecting a location for the printer....................................................................................................30
Attaching cables ...........................................................................................................................31
Setting Up and Using the Home Screen Applications . .. . .. . .. . .. .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. .. . .. . .. . .. .. . .. . .. . .. . .. .. 32
Finding the IPAddress of the Printer ..........................................................................................32
Using the home screen............................................................................................................32
Using Display Customization ....................................................................................................33
Configuring Eco-Settings..........................................................................................................33
Managing bookmarks..............................................................................................................34
Managing contacts.................................................................................................................35
Setting Up and Using the Accessibility Features . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. .. . .. . .. . 37
Activating Voice Guidance........................................................................................................37
Navigating the screen using gestures .........................................................................................37
Enabling Magnification mode...................................................................................................37
Adjusting the Voice Guidance speech rate. .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. .. . .. . .. . . 37
Using the keyboard on the display.............................................................................................38
Enabling spoken passwords or personal identification numbers . . . .. . .. .. . . .. .. . .. . .. . .. .. . .. . .. .. . . .. .. . .. .. . . .. .. . .. 38
Loading Paper and Specialty Media ..................................................................................................39
Setting the Paper Size and Type ................................................................................................39
Configuring Universal paper settings..........................................................................................39
Loading trays.........................................................................................................................39
Loading the multipurpose feeder...............................................................................................41
Loading the manual feeder ......................................................................................................43
Linking trays ..........................................................................................................................45
Upgrade and Migrate.....................................................................................................................46
Hardware..............................................................................................................................46
Installing and Updating Software Drivers and Firmware . . ........ . . . . ........ . . . ........ . . . ....... . . . . ....... . . . . ..... 48

4Xerox®C310 Color Printer User Guide
Networking ..................................................................................................................................53
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS) . . . .. . .. . .. .. . .. . .. . .. .. . .. . .. . . 53
Printing the Menu Settings Page ......................................................................................................54
4 Secure the Printer..............................................................................................................................55
Locating the security slot................................................................................................................56
Erasing printer memory..................................................................................................................57
Erasing printer hard disk memory.....................................................................................................58
Encrypting the printer hard disk .......................................................................................................59
Restoring factory default settings .....................................................................................................60
Statement of Volatility...................................................................................................................61
Disposing ofa printer hard disk.................................................................................................61
5 Print................................................................................................................................................63
Printing from a computer................................................................................................................64
Printing from a mobile device..........................................................................................................65
Printing from a mobile device using Mopria Print Service.. . ...... . . . . . ...... . . . . ........ . . . ........ . . . ........ . . . ....... 65
Printing from a mobile device using AirPrint. . . .. . .. . .. . .. .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. .. . .. . 65
Printing from a flash drive...............................................................................................................66
Supported flash drives and file types.................................................................................................67
Flash drives............................................................................................................................67
File types ..............................................................................................................................67
Configuring confidential jobs...........................................................................................................68
Printing confidential and other held jobs. . . .. . .. . .. . .. . .. .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. .. . .. . .. . .. . .. 69
For Windows users..................................................................................................................69
For Macintosh users ................................................................................................................69
Printing a font sample list ...............................................................................................................70
6 Use the Printer Menus........................................................................................................................71
Menu Map...................................................................................................................................72
Device.........................................................................................................................................73
Preferences............................................................................................................................73
Eco-Mode..............................................................................................................................74
Remote Operator Panel............................................................................................................74
Notifications — Do Not Use.....................................................................................................75
Power Management................................................................................................................81
Restore Factory Defaults ..........................................................................................................82
Maintenance.........................................................................................................................83
Visible Home Screen Icons .......................................................................................................86
Site Map...............................................................................................................................87
Software Update....................................................................................................................88
Remote Services Data Upload...................................................................................................89
About this Printer....................................................................................................................89
Print............................................................................................................................................90
Layout..................................................................................................................................90
Contents

Xerox®C310 Color Printer User Guide 5
Setup ...................................................................................................................................91
Quality .................................................................................................................................93
Job Accounting ......................................................................................................................95
XPS......................................................................................................................................96
PDF......................................................................................................................................97
PostScript..............................................................................................................................97
PCL......................................................................................................................................98
HTML.................................................................................................................................100
Image................................................................................................................................100
Paper........................................................................................................................................102
Tray Configuration................................................................................................................102
Media Configuration .............................................................................................................103
USB Drive ..................................................................................................................................105
Flash Drive Print ...................................................................................................................105
Network/Ports.............................................................................................................................107
Network Overview.................................................................................................................107
Wireless..............................................................................................................................107
Wi-Fi Direct .........................................................................................................................110
AirPrint ...............................................................................................................................111
Mobile Services Management.................................................................................................112
Ethernet..............................................................................................................................112
TCP/IP................................................................................................................................114
SNMP.................................................................................................................................116
IPSec..................................................................................................................................118
802.1x................................................................................................................................118
LPD Configuration ................................................................................................................118
HTTP/FTP Settings................................................................................................................119
ThinPrint.............................................................................................................................121
USB ...................................................................................................................................121
Restrict external network access ..............................................................................................122
Universal Print......................................................................................................................122
Security.....................................................................................................................................125
Login Methods.....................................................................................................................126
Certificate Management........................................................................................................131
Schedule USB Devices ...........................................................................................................132
Security Audit Log.................................................................................................................133
Login Restrictions..................................................................................................................135
Confidential Print Setup.........................................................................................................136
Disk Encryption ....................................................................................................................137
Erase Temporary Data Files ....................................................................................................138
Solutions LDAP Settings.........................................................................................................138
Miscellaneous ......................................................................................................................138
Reports......................................................................................................................................140
Menu Settings Page..............................................................................................................140
Device................................................................................................................................140
Print...................................................................................................................................140
Network..............................................................................................................................141
Supplies Plan..............................................................................................................................142
Contents

6Xerox®C310 Color Printer User Guide
Plan Activation.....................................................................................................................142
Plan Conversion....................................................................................................................142
Subscription Service ..............................................................................................................142
Address Book..............................................................................................................................143
Contacts.............................................................................................................................143
Contact Groups....................................................................................................................144
Bookmarks.................................................................................................................................145
7 Maintain the Printer.........................................................................................................................147
Checking the status of parts and supplies ...... . . . . . ...... . . . . . ....... . . . . ....... . . . ........ . . . ........ . . . ........ . . . . ........ . . . 148
Configuring supply notifications.....................................................................................................149
Setting up e-mail alerts ................................................................................................................150
Viewing and printing reports .........................................................................................................151
Ordering Parts and Supplies...........................................................................................................152
Using Genuine Xerox Parts and Supplies .. . ...... . . . . ....... . . . . ....... . . . . ........ . . . ........ . . . ........ . . . ........ . . . . ... 152
Replacing parts and supplies .........................................................................................................153
Replacing a toner cartridge.....................................................................................................153
Replacing the waste toner bottle.............................................................................................154
Replacing an imaging kit........................................................................................................156
Cleaning the printer.....................................................................................................................162
Saving energy and paper..............................................................................................................163
Configuring the power save mode settings .. . . . . . ..... . . . . . ...... . . . . . ...... . . . . . ..... . . . . . . ..... . . . . . ...... . . . . . ...... . . . 163
Adjusting the brightness of the display ......... ..... ... ....... .... ....... .... .... ...... .... ....... .... ..... ..... .... ....... 163
Conserving Supplies ..............................................................................................................163
8 Troubleshoot a Problem....................................................................................................................165
Printing problems........................................................................................................................166
Print quality is poor...............................................................................................................166
Confidential and other held documents do not print ...... . . . . . . ..... . . . . . ...... . . . . . ...... . . . . . ..... . . . . . ...... . . . . . .. 194
Slow printing .......................................................................................................................195
Print jobs do not print............................................................................................................198
The printer is not responding..................................................................................................199
Job prints from the wrong tray or on the wrong paper .. . . . . ....... . . . . ....... . . . ........ . . . . ....... . . . . ........ . . . .... 201
Network connection problems .......................................................................................................202
Cannot open Embedded Web Server........................................................................................202
Unable to Read the Flash Drive...............................................................................................203
Enabling the USB port...........................................................................................................204
Checking the printer connectivity.............................................................................................204
Issues with supplies .....................................................................................................................205
Replace cartridge printer region mismatch. . . ...... . . . . . ..... . . . . . . ..... . . . . . ...... . . . . . ...... . . . . . ..... . . . . . ...... . . . . . .. 205
Non-Xerox Parts and Supplies..................................................................................................205
Hardware options problems ..........................................................................................................206
Cannot detect internal option.................................................................................................206
Defective flash detected ........................................................................................................207
Not enough free space in flash memory for resources . . . . . . ...... . . . . . ..... . . . . . ...... . . . . . ...... . . . . . ..... . . . . . . ..... 208
Contents

Xerox®C310 Color Printer User Guide 7
Unformatted flash detected ...................................................................................................208
Clearing Jams.............................................................................................................................209
Avoiding jams......................................................................................................................209
Identifying Jam Locations......................................................................................................210
Paper jam in trays.................................................................................................................211
Paper Jam in the Standard Bin................................................................................................214
Paper Jam in the Multipurpose Feeder .... . . . . . ...... . . . . . ..... ... . . . ....... ... . . . . ..... . . . . . . ..... . . . . . ...... . . . . . ...... . . . 214
Paper Jam in the Manual Feeder .............................................................................................216
Paper feed problems....................................................................................................................217
Envelope seals when printing..................................................................................................217
Collated printing does not work...............................................................................................218
Tray linking does not work......................................................................................................219
Paper frequently jams............................................................................................................220
Jammed pages are not reprinted.............................................................................................221
Colorquality problems..................................................................................................................222
Adjusting toner darkness........................................................................................................222
Modifying the colors in printed output. . ...... . . . . . ..... . . . . . ...... . . . . . ...... . . . . . ..... . . . . . . ..... . . . . . ...... . . . . . ...... . . . 222
FAQ about color printing........................................................................................................223
The print appears tinted ........................................................................................................225
Contacting customer support ........................................................................................................226
A Regulatory Information....................................................................................................................227
Basic Regulations ........................................................................................................................228
Noise Emission Levels............................................................................................................228
Static Sensitivity Notice .........................................................................................................228
ENERGY STAR......................................................................................................................228
Temperature Information.......................................................................................................229
Información de la energía de México .......................................................................................229
Laser Notice ........................................................................................................................229
Power.................................................................................................................................229
Regulatory Notices for Wireless Products ..... ... .. ..... .... ....... ..... ...... ..... ..... ....... .... ....... .... ....... .... ... 231
Federal Communications Commission (FCC) Compliance Information Statement . ... .. .. .. .. .. .. ... .. .. .. .. .. 232
Germany.............................................................................................................................233
Turkey RoHS Regulation .........................................................................................................233
Ukraine RoHS Compliance......................................................................................................233
Material Safety Data Sheets..........................................................................................................235
B Recycling and Disposal.....................................................................................................................237
Product Disposal and Recycling......................................................................................................238
North America............................................................................................................................239
Xerox Green World Alliance ...........................................................................................................240
Waste from Electrical and Electronic Equipment (WEEE) Directive...... . . . ........ . . . ........ . . . ........ . . . . ....... . . . . ... 241
India E-Waste notice.............................................................................................................241
Contents

8Xerox®C310 Color Printer User Guide
Contents

Xerox®C310 Color Printer User Guide 9
1
Safety
This chapter contains:
Conventions........................................................................................................................................10
Product Statements..............................................................................................................................11
Maintenance Safety.............................................................................................................................14
Consumable Information ......................................................................................................................15
Your printer and the recommended supplies have been designed and tested to meet strict safety requirements.
Attention to the following information ensures the continued safe operation of your Xerox printer.

Conventions
Note: A note identifies information that could help you.
WWaarrnniinngg:: A warning identifies something that could damage the product hardware or software.
CCaauuttiioonn:: A caution indicates a potentially hazardous situation that could injure you.
Different types of statements include:
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: Indicates a risk of injury.
CCAAUUTTIIOONN——SSHHOOCCKK HHAAZZAARRDD:: Indicates a risk of electrical shock.
CCAAUUTTIIOONN——HHOOTT SSUURRFFAACCEE:: Indicates a risk of burn if touched.
CCAAUUTTIIOONN——TTIIPPPPIINNGG HHAAZZAARRDD:: Indicates a crush hazard.
CCAAUUTTIIOONN——PPIINNCCHH HHAAZZAARRDD:: Indicates a risk of being caught between moving parts.
CCAAUUTTIIOONN——MMOOVVIINNGG PPAARRTTSS:: Indicates a risk of laceration or abrasion injuries from rotating parts.
CCAAUUTTIIOONN——RROOTTAATTIINNGG FFAANN BBLLAADDEESS:: Indicates a risk of laceration from moving fan blades.
10 Xerox®C310 Color Printer User Guide
Safety