Xerox VersaLink C7000DN User manual

Version 1.4
October 2019
702P05613
Xerox®VersaLink®C7000 Color Printer
User uide

© 2019 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design®, VersaLink®, FreeFlow®, SMARTsend®,
Scan to PC Desktop®, MeterAssistant®, SuppliesAssistant®, Xerox Secure Access Unified ID System®, Xerox
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Mac OS®, and Macintosh®are trademarks or registered trademarks of Apple Inc. in the U.S. and other countries.
Google Cloud Print™web printing service, Gmail™webmail service, and Android™mobile technology platform are
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Wi-Fi CERTIFIED Wi-Fi Direct®is a trademark of the Wi-Fi Alliance.

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User Guide
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Table of Contents
1 Safety ..........................................................................................................................................9
Notices and Safety................................................................................................................. 10
lectrical Safety ..................................................................................................................... 11
General Guidelines ........................................................................................................... 11
Power Cord ...................................................................................................................... 11
mergency Power Off....................................................................................................... 12
Operational Safety................................................................................................................. 13
Operational Guidelines..................................................................................................... 13
Ozone Release ................................................................................................................. 13
Printer Location ............................................................................................................... 13
Printer Supplies ................................................................................................................ 14
Maintenance Safety............................................................................................................... 15
Printer Symbols ...................................................................................................................... 16
nvironmental, Health and Safety Contact Information ......................................................... 18
2 Getting Started........................................................................................................................19
Parts of the Printer................................................................................................................. 20
Front View ....................................................................................................................... 20
Internal Parts................................................................................................................... 21
Rear View ........................................................................................................................ 22
Configurations ................................................................................................................. 23
Control Panel................................................................................................................... 24
Power Options........................................................................................................................ 26
Powering On the Printer ................................................................................................... 26
Powering Off the Printer................................................................................................... 27
ntering and xiting Sleep Mode and Low-Power Mode.................................................... 27
Power Saver..................................................................................................................... 27
Accessing the Printer.............................................................................................................. 29
Logging In....................................................................................................................... 29
Convenience Authentication ............................................................................................ 29
Smart Card ...................................................................................................................... 29
Introduction to Apps.............................................................................................................. 30
Information Pages ................................................................................................................. 31
Printing Information Pages .............................................................................................. 31
Configuration Report ....................................................................................................... 32
The mbedded Web Server .................................................................................................... 33
Accessing the mbedded Web Server ............................................................................... 33
Finding the IP Address of Your Printer .............................................................................. 33
Certificates for the mbedded Web Server ....................................................................... 34
Downloading the Configuration Report from the mbedded Web Server .......................... 34

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User Guide
Using the Remote Control Panel Feature .......................................................................... 35
Installation and Setup ........................................................................................................... 36
Installation and Setup Overview ...................................................................................... 36
Selecting a Location for the Printer .................................................................................. 36
Connecting the Printer ........................................................................................................... 37
Selecting a Connection Method ....................................................................................... 37
Connecting to a Computer Using USB.............................................................................. 37
Connecting to a Wired Network ....................................................................................... 38
Connecting to a Wireless Network.................................................................................... 38
Initial Printer Setup.......................................................................................................... 44
Configuring AirPrint ......................................................................................................... 44
Configuring Google Cloud Print ........................................................................................ 45
Installing the Software .......................................................................................................... 47
Operating System Requirements ...................................................................................... 47
Installing the Print Drivers for a Windows Network Printer ................................................ 47
Installing the Print Drivers for a Windows USB Printer ...................................................... 48
Installing the Drivers and Utilities for Macintosh OS X...................................................... 48
Installing Drivers and Utilities for UNIX and Linux............................................................ 48
Installing the Printer as a Web Service on Devices ............................................................ 49
More Information .................................................................................................................. 50
3 Customize and Personalize ...................................................................................................51
Customize and Personalize Overview ...................................................................................... 52
Customizing or Personalizing the Home Screen ...................................................................... 53
Hiding or Showing an App on the Home Screen ............................................................... 53
Rearranging Apps on the Home Screen ............................................................................ 53
Customizing or Personalizing the Apps ................................................................................... 54
Customizing or Personalizing the Feature List ................................................................... 54
Saving Presets.................................................................................................................. 54
Removing App Customization using the Control Panel...................................................... 55
4 Xerox Apps.............................................................................................................................57
Xerox®App Gallery................................................................................................................ 58
Xerox®App Gallery Overview ........................................................................................... 58
Setting up the Xerox®App Gallery ................................................................................... 58
Accessing the Xerox®App Gallery .................................................................................... 59
Installing or Updating an App from the Xerox®App Gallery ............................................. 60
Logging out of your App Gallery Account ......................................................................... 61
Device ................................................................................................................................... 62
Device Overview............................................................................................................... 62
About .............................................................................................................................. 63
Supply Status................................................................................................................... 63
Billing and Usage Counters .............................................................................................. 64
Reset to Factory Defaults ................................................................................................. 65
Remote Services............................................................................................................... 65
Jobs....................................................................................................................................... 66
Table of Contents

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Jobs Overview .................................................................................................................. 66
Managing Jobs ................................................................................................................ 66
Managing Special Job Types ............................................................................................ 67
Managing Jobs Using the mbedded Web Server............................................................. 70
USB ....................................................................................................................................... 72
USB Overview .................................................................................................................. 72
Printing from a USB Flash Drive ....................................................................................... 72
Printing from a USB Flash Drive Already Inserted in the Printer ........................................ 73
@PrintByXerox ....................................................................................................................... 74
@PrintByXerox Overview .................................................................................................. 74
Printing with the @PrintByXerox App................................................................................ 74
5 Printing......................................................................................................................................75
Printing Overview................................................................................................................... 76
Selecting Printing Options ...................................................................................................... 77
Print Driver Help............................................................................................................... 77
Windows Printing Options ................................................................................................ 78
Macintosh Printing Options.............................................................................................. 80
UNIX and Linux Printing .................................................................................................. 81
Mobile Printing Options ................................................................................................... 83
Print Jobs............................................................................................................................... 85
Managing Jobs................................................................................................................ 85
Printing Special Job Types ................................................................................................ 86
Printing Features.................................................................................................................... 90
Selecting Paper Options for Printing ................................................................................. 90
Printing on Both Sides of the Paper .................................................................................. 90
Xerox Black and White ..................................................................................................... 91
Print Quality..................................................................................................................... 91
Image Options................................................................................................................. 91
Printing Multiple Pages to a Single Sheet ......................................................................... 92
Printing Booklets.............................................................................................................. 93
Using Special Pages ......................................................................................................... 93
Printing Watermarks for Windows .................................................................................... 95
Orientation...................................................................................................................... 96
Advanced Tab.................................................................................................................. 97
Using Custom Paper Sizes ...................................................................................................... 98
Printing on Custom Paper Sizes ........................................................................................ 98
Defining Custom Paper Sizes............................................................................................ 98
6 Paper and Media ................................................................................................................. 101
Paper and Media Overview................................................................................................... 102
Supported Paper.................................................................................................................. 103
Ordering Paper............................................................................................................... 103
General Paper Loading Guidelines.................................................................................. 103
Paper That Can Damage Your Printer ............................................................................. 103
Paper Storage Guidelines ............................................................................................... 104
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Supported Paper Types and Weights .............................................................................. 104
Supported Standard Paper Sizes..................................................................................... 106
Supported Standard Paper Sizes for Automatic 2-Sided Printing ..................................... 107
Supported Paper Types and Weights for Automatic 2-Sided Printing............................... 108
Supported Custom Paper Sizes ....................................................................................... 108
Configuring Tray Settings..................................................................................................... 109
Loading Paper...................................................................................................................... 110
Loading Paper in Trays 1–4 ............................................................................................ 110
Loading Paper in the Bypass Tray................................................................................... 114
Printing on Special Paper ..................................................................................................... 118
nvelopes ...................................................................................................................... 118
Labels............................................................................................................................ 122
7 Maintenance ........................................................................................................................ 127
General Precautions ............................................................................................................. 128
Cleaning the Printer ............................................................................................................. 129
Cleaning the xterior ..................................................................................................... 129
Cleaning the Interior...................................................................................................... 129
Supplies............................................................................................................................... 134
Consumables ................................................................................................................. 134
Routine Maintenance Items........................................................................................... 134
Ordering Supplies........................................................................................................... 137
Toner Cartridges ............................................................................................................ 137
Recycling Supplies.......................................................................................................... 138
Adjustments and Maintenance Procedures........................................................................... 139
Color Registration .......................................................................................................... 139
Color Calibration ............................................................................................................ 139
Adjusting Paper Registration .......................................................................................... 139
Adjusting the Altitude.................................................................................................... 142
Managing the Printer........................................................................................................... 143
Viewing the Meter Reading............................................................................................ 143
Printing the Billing Summary Report............................................................................... 143
Moving the Printer ............................................................................................................... 144
8 Troubleshooting ................................................................................................................... 145
General Troubleshooting ...................................................................................................... 146
Printer Does Not Power On............................................................................................. 146
Printer Resets or Powers Off Frequently .......................................................................... 146
Printer Does Not Print .................................................................................................... 147
Printing Takes Too Long ................................................................................................. 148
Document Prints from Wrong Tray ................................................................................. 149
Automatic 2-Sided Printing Problems ............................................................................. 149
Printer is Making Unusual Noises ................................................................................... 149
Paper Tray Will Not Close ............................................................................................... 150
Condensation has Formed Inside the Printer .................................................................. 150
Paper Jams .......................................................................................................................... 151
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Locating Paper Jams ...................................................................................................... 151
Minimizing Paper Jams .................................................................................................. 151
Clearing Paper Jams ...................................................................................................... 153
Troubleshooting Paper Jams .......................................................................................... 160
Clearing Paper Jams in the Integrated Office Finisher .................................................... 162
Print-Quality Problems.......................................................................................................... 165
Controlling Print Quality................................................................................................. 165
Paper and Media............................................................................................................ 165
Solving Print-Quality Problems ....................................................................................... 166
Getting Help ........................................................................................................................ 171
Viewing Warning Messages on the Control Panel ........................................................... 171
Viewing Current rrors on the Control Panel ................................................................... 171
Using the Integrated Troubleshooting Tools................................................................... 171
Online Support Assistant................................................................................................ 171
More Information about Your Printer ............................................................................. 172
A Specifications........................................................................................................................ 173
Printer Configurations and Options ...................................................................................... 174
Available Configurations ................................................................................................ 174
Configurations ............................................................................................................... 174
Features......................................................................................................................... 175
Options and Upgrades ................................................................................................... 176
Physical Specifications ......................................................................................................... 177
Weights and Dimensions................................................................................................ 177
Total Space Requirements .............................................................................................. 179
nvironmental Specifications ............................................................................................... 181
Temperature.................................................................................................................. 181
Relative Humidity .......................................................................................................... 181
levation ....................................................................................................................... 181
lectrical Specifications........................................................................................................ 182
Power Consumption ....................................................................................................... 182
Power Supply Voltage and Frequency............................................................................. 182
N RGY STAR Qualified Product..................................................................................... 182
Recycling Supplies.......................................................................................................... 183
Performance Specifications .................................................................................................. 184
Print Speed .................................................................................................................... 184
B Regulatory Information...................................................................................................... 185
Basic Regulations................................................................................................................. 186
N RGY STAR ................................................................................................................ 186
Power Consumption and Activation Time ....................................................................... 186
Default Power Saver Settings ......................................................................................... 187
nvironmental Benefits of Duplex Printing ..................................................................... 187
Paper Types ................................................................................................................... 187
Regulatory Information for 2.4-GHz and 5-GHz Wireless Network Adapters .................... 187
United States FCC Regulations....................................................................................... 188
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User Guide
Canada.......................................................................................................................... 188
Certifications in urope.................................................................................................. 189
uropean Union Lot 4 Imaging quipment Agreement nvironmental
Information................................................................................................................... 189
urasian conomic Community Certification .................................................................. 189
Germany........................................................................................................................ 190
Turkey RoHS Regulation ................................................................................................. 190
Safety Certification.............................................................................................................. 191
Material Safety Data Sheets ................................................................................................ 192
C Recycling and Disposal....................................................................................................... 193
All Countries ........................................................................................................................ 194
North America ..................................................................................................................... 195
uropean Union................................................................................................................... 196
Domestic/Household nvironment ................................................................................. 196
Professional/Business nvironment................................................................................. 196
Collection and Disposal of quipment and Batteries....................................................... 197
Battery Symbol Note...................................................................................................... 197
Battery Removal ............................................................................................................ 197
Other Countries.................................................................................................................... 198
Table of Contents

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User Guide
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1
Safety
This chapter contains:
• Notices and Safety..................................................................................................................... 10
• lectrical Safety ......................................................................................................................... 11
• Operational Safety..................................................................................................................... 13
• Maintenance Safety................................................................................................................... 15
• Printer Symbols .......................................................................................................................... 16
• nvironmental, Health and Safety Contact Information ............................................................. 18
Your printer and the recommended supplies have been designed and tested to meet strict safety
requirements. Attention to the following information ensures the continued safe operation of your
Xerox printer.

Notices and Safety
Read the following instructions carefully before operating your printer. Refer to these instructions to
ensure the continued safe operation of your printer.
Your Xerox®printer and supplies are designed and tested to meet strict safety requirements. These
include safety agency evaluation and certification, and compliance with electromagnetic regulations
and established environmental standards.
The safety and environment testing and performance of this product have been verified using Xerox®
materials only.
Note: Unauthorized alterations, which can include the addition of new functions or connection
of external devices, can affect the product certification. For more information, contact your
Xerox representative.
10 Xerox®VersaLink®C7000 Color Printer
User Guide
Safety

Electrical Safety
eenneerraall uuiiddeelliinneess
WARNING:
• Do not push objects into slots or openings on the printer. Touching a voltage point or
shorting out a part could result in fire or electric shock.
• Do not remove the covers or guards that are fastened with screws unless you are installing
optional equipment and are instructed to do so. Power off the printer when performing
these installations. Disconnect the power cord when removing covers and guards for
installing optional equipment. xcept for user-installable options, there are no parts that
you can maintain or service behind these covers.
The following are hazards to your safety:
• The power cord is damaged or frayed.
• Liquid is spilled into the printer.
• The printer is exposed to water.
• The printer emits smoke, or the surface is unusually hot.
• The printer emits unusual noise or odors.
• The printer causes a circuit breaker, fuse, or other safety device to activate.
If any of these conditions occur, do the following:
1. Power off the printer immediately.
2. Disconnect the power cord from the electrical outlet.
3. Call an authorized service representative.
PPoowweerr CCoorrdd
Use the power cord supplied with your printer.
• Plug the power cord directly into a properly grounded electrical outlet. nsure that each end of the
cord is connected securely. If you do not know if an outlet is grounded, ask an electrician to check
the outlet.
WARNING: To avoid risk of fire or electrical shock, do not use extension cords, power
strips, or power plugs for more than 90 days. When a permanent outlet receptacle
cannot be installed, use only one factory-assembled extension cord of the appropriate
gauge for each printer or multifunction printer. Always adhere to national and local
building, fire, and electrical codes regarding length of cord, conductor size, grounding,
and protection.
• Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have
a ground connection terminal.
• Verify that the printer is plugged into an outlet that is providing the correct voltage and power.
Review the electrical specification of the printer with an electrician if necessary.
• Do not place the printer in an area where people can step on the power cord.
Xerox®VersaLink®C7000 Color Printer
User Guide
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Safety

• Do not place objects on the power cord.
• Do not plug or unplug the power cord while the power switch is in the On position.
• If the power cord becomes frayed or worn, replace it.
• To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power
cord.
The power cord is attached to the printer as a plug-in device on the back of the printer. If it is
necessary to disconnect all electrical power from the printer, disconnect the power cord from the
electrical outlet.
EEmmeerrggeennccyy PPoowweerr OOffff
If any of the following conditions occur, power off the printer immediately and disconnect the power
cord from the electrical outlet. Contact an authorized Xerox service representative to correct the
problem if:
• The equipment emits unusual odors or makes unusual noises.
• The power cable is damaged or frayed.
• A wall panel circuit breaker, fuse, or other safety device has been tripped.
• Liquid is spilled into the printer.
• The printer is exposed to water.
• Any part of the printer is damaged.
12 Xerox®VersaLink®C7000 Color Printer
User Guide
Safety

Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements. These include
safety agency examination, approval, and compliance with established environmental standards.
Your attention to the following safety guidelines helps to ensure the continued, safe operation of your
printer.
OOppeerraattiioonnaall uuiiddeelliinneess
• Do not remove any trays when the printer is printing.
• Do not open the doors when the printer is printing.
• Do not move the printer when it is printing.
• Keep hands, hair, neckties, and so on, away from the exit and feed rollers.
• Covers, which require tools for removal, protect the hazard areas within the printer. Do not remove
the protective covers.
• Do not override any electrical or mechanical interlock devices.
• Do not attempt to remove paper that is jammed deeply inside the printer. Switch off the printer
promptly and contact your local Xerox representative.
WARNING:
• The metallic surfaces in the fuser area are hot. Always use caution when removing paper
jams from this area and avoid touching any metallic surfaces.
• To avoid a tip hazard, do not push or move the device with all the paper trays extended.
OOzzoonnee RReelleeaassee
This printer produces ozone during normal operation. The amount of ozone produced is dependent on
copy volume. Ozone is heavier than air and is not produced in amounts large enough to harm anyone.
Install the printer in a well-ventilated room.
For more information in the United States and Canada, go to www.xerox.com/environment. In other
markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.
PPrriinntteerr LLooccaattiioonn
• Place the printer on a level, solid, non-vibrating surface with adequate strength to hold its weight.
To find the weight for your printer configuration, refer to Physical Specifications.
• Do not block or cover the slots or openings on the printer. These openings are provided for
ventilation and to prevent overheating of the printer.
• Place the printer in an area where there is adequate space for operation and servicing.
• Place the printer in a dust-free area.
• Do not store or operate the printer in an extremely hot, cold, or humid environment.
• Do not place the printer near a heat source.
• Do not place the printer in direct sunlight to avoid exposure to light-sensitive components.
Xerox®VersaLink®C7000 Color Printer
User Guide
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Safety

• Do not place the printer where it is directly exposed to the cold air flow from an air conditioning
system.
• Do not place the printer in locations susceptible to vibrations.
• For optimum performance, use the printer at the elevations specified in levation.
PPrriinntteerr SSuupppplliieess
• Use the supplies designed for your printer. The use of unsuitable materials can cause poor
performance and a possible safety hazard.
• Follow all warnings and instructions marked on, or supplied with, the product, options, and
supplies.
• Store all consumables in accordance with the instructions given on the package or container.
• Keep all consumables away from the reach of children.
• Never throw toner, toner cartridges, drum cartridges, or waste cartridges into an open flame.
• When handling cartridges, for example toner and such, avoid skin or eye contact. ye contact can
cause irritation and inflammation. Do not attempt to disassemble the cartridge, which can
increase the risk of skin or eye contact.
Caution: Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service
Agreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or
degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies
not specified for this printer. The Total Satisfaction Guarantee is available in the United States
and Canada. Coverage could vary outside these areas. Please contact your Xerox representative
for details.
14 Xerox®VersaLink®C7000 Color Printer
User Guide
Safety

Maintenance Safety
• Do not attempt any maintenance procedure that is not specifically described in the
documentation supplied with your printer.
• Clean with a dry lint-free cloth only.
• Do not burn any consumables or routine maintenance items. For information on Xerox®supplies
recycling programs, go to www.xerox.com/gwa.
WARNING: Do not use aerosol cleaners. Aerosol cleaners can cause explosions or fires when
used on electromechanical equipment.
When installing the device in a hallway or similar restricted area, additional space requirements can
apply. nsure that you comply with all workspace safety regulations, building codes, and fire codes for
your area.
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User Guide
15
Safety

Printer Symbols
Symbol Description
Warning:
Indicates a serious hazard that can result in death or
serious injury if not avoided.
Hot Warning:
Hot surface on or in the printer. Use caution to avoid
personal injury.
Warning: Moving parts. To avoid personal injury, use
caution.
Caution:
Indicates a mandatory action to take in order to
avoid damage to the property.
Caution:
To avoid damage to the property, be careful not to
spill toner when handling the waste cartridge.
Do not touch the part or area of the printer.
Do not expose the drum cartridges to direct sunlight.
Do not burn the toner cartridges.
Do not burn the waste cartridge.
Do not burn the drum cartridges.
16 Xerox®VersaLink®C7000 Color Printer
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Safety

Symbol Description
Do not use paper attached with staples or any form
of binding clip.
Do not use folded, creased, curled, or wrinkled paper.
Do not use inkjet paper.
Do not use transparencies or overhead projector
sheets.
Do not reload paper previously printed on or used.
Do not copy money, revenue stamps, or postage
stamps.
For details about all the printer symbols that appear on your printer, refer to the Printer Symbols
guide at www.xerox.com/office/VLC7000docs.
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User Guide
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Safety

Environmental, Health and Safety Contact
Information
For more information on nvironment, Health, and Safety in relation to this Xerox product and
supplies, contact:
• United States and Canada: 1-800-ASK-X ROX (1-800-275-9376)
• urope: HS- [email protected]
For product safety information in the United States and Canada, go to www.xerox.com/environment.
For product safety information in urope, go to www.xerox.com/environment_europe.
18 Xerox®VersaLink®C7000 Color Printer
User Guide
Safety

Xerox®VersaLink®C7000 Color Printer
User Guide
19
2
Getting Started
This chapter contains:
• Parts of the Printer ..................................................................................................................... 20
• Power Options............................................................................................................................ 26
• Accessing the Printer.................................................................................................................. 29
• Introduction to Apps.................................................................................................................. 30
• Information Pages ..................................................................................................................... 31
• The mbedded Web Server ........................................................................................................ 33
• Installation and Setup ............................................................................................................... 36
• Connecting the Printer ............................................................................................................... 37
• Installing the Software............................................................................................................... 47
• More Information ...................................................................................................................... 50

Parts of the Printer
FFrroonntt VViieeww
1. Paper Trays. Configurations vary from 1 to
4 trays
2. USB Port
3. Control Panel
4. Paper Output
5. Front Door
20 Xerox®VersaLink®C7000 Color Printer
User Guide
Getting Started